Customer Reviews for Hamiltons General Store
(U-Haul Neighborhood Dealer)

36 reviews

3725 Hwy 2   Graceville, FL 32440

(850) 299-4047

Location Hours

  • Mon-Thur: 5 am - 8 pm
  • Fri: 5 am - 9 pm
  • Sat-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(850) 299-4047

3725 Hwy 2
Graceville, FL 32440

Services at this Location:

Location Hours

  • Mon-Thur: 5 am - 8 pm
  • Fri: 5 am - 9 pm
  • Sat-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

John O. 
Rating:
1.0

I had no help connecting the trailer to my truck. Upon return, I was asked to leave the trailer with my name and phone number without receiving any kind of verification that I had returned the trailer or any inspection to insure that I had not damaged it. Again, I had no help knowing where to put the trailer, backing it into place, or disconnecting it. I will never rent a U-Haul product from a store like this again. The trailer was clean; however, the tag had expired.

Buford C. 
Rating:
5.0

Customer did not leave a comment.

NICK D. 
Rating:
4.0

The people staff and townsmen were super polite didnt treat me as a stranger and I couldnt have asked for any thing more

Shawna C. 
Rating:
5.0

Customer did not leave a comment.

LARRY W. 
Rating:
4.0

Trailer had a colony of Honey Bees.

HERMAN P. 
Rating:
4.0

Customer did not leave a comment.

DARREL R. 
Rating:
1.0

We reserved truck along with dolly and furniture covers. We did mobile check in, but equipment was not in truck. Went inside the store to ask, but was told to go to uhaul.com as they have nothing to do with it, trucks only sit on their lot. I called uhaul and after 30 minute wait was told they couldn't help, store would have to. I fussed so much that I was transferred to customer service and they immediately fixed the problem. This is after I originally reserved a truck at another business but the business never opened even after posted signs saying they open at 8. I had to call and have that reservation canceled so I could get a truck somewhere else. Uhaul need to reevaluate the use of independent contractors because they clearly do not care about the service provided to uhaul customers.

Sharon P. 
Rating:
2.0

Need better customer service at the pick-up location. They were not very knowledgeable about the process of the rental.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Charlie N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
2.0

We rented for 3 days , took the truck back a day before and still got charged for 3 full days , we live about half mile from where we stayed to out new location made about 3-4 trips back and fourth and somehow got over 50 miles driven , so not to pleased , will never rent one again

Michael C. 
Rating:
5.0

Customer did not leave a comment.

ANGUEL J. 
Rating:
5.0

Great people to work with there. Very friendly, professional and helpful.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

ALTON B. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Alton B. 
Rating:
5.0

Nothing don't change a thing excellent customer services!

michael C. 
Rating:
3.0

Customer did not leave a comment.

JAY H. 
Rating:
3.0

Customer did not leave a comment.

Lititia T. 
Rating:
5.0

Customer did not leave a comment.

terry B. 
Rating:
1.0

This location is non professional and very uncourteous I would not recommend this location to anyone ! The owner of this location was rude and quite frankly is a liar !

ANDREW N. 
Rating:
4.0

Lights did not work. We bought extra adapters and they still did not work.

holly S. 
Rating:
5.0

Customer did not leave a comment.

ANGIE R. 
Rating:
5.0

The people there were very helpful and couldn't have treated us better!

George D. 
Rating:
3.0

Very helpful and courteous

Jerry M. 
Rating:
3.0

Customer did not leave a comment.

Lester H. 
Rating:
5.0

Have more people like the lady that waited on me at the store.

FRANCINE C. 
Rating:
5.0

Jessica was very helpful. Store was clean and inviting.

amy M. 
Rating:
5.0

Have more trucks to choose from..

Donnie C. 
Rating:
5.0

Continue excellent service.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Autumn C. 
Rating:
5.0

Perfect as it is

mary ellen W. 
Rating:
5.0

Customer did not leave a comment.

Luke G. 
Rating:
1.0

Send the dealer the correct contract information. I spent an hour waiting for the lady to correct the fee that I have already paid.

tammy S. 
No reviews have been submitted for this location.

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