Customer Reviews for Hamm Transport LLC
(U-Haul Neighborhood Dealer)

60 reviews

2101 Decatur St   Richmond, VA 23224

(804) 381-5885

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(804) 381-5885

2101 Decatur St
Richmond, VA 23224

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kathryn C. 
Rating:
4.0

The guy working there was so very helpful and friendly! I really appreciated his assistance. He did a great job!

Brian C. 
Rating:
5.0

Special thanks to Carlos for his professional, courteous service!

steve P. 
Rating:
3.0

Have equipment where the reservation is made/requested. This new pick up location cost dditional milage charges. Also costumer should know in advance when a pick-up location is closed. This was a bad experience, causing 1.5 hour delay and costing more.

WINSTON DAMAIN P. 
Rating:
5.0

Everything worked fine for me. Staff was super accommodating and friendly, someone even gave me a ride home because I live down the street. No problems, great experience overall.

Keaton B. 
Rating:
1.0

They don't have the truck that I reserve didn't even call t inform me. The truck that I reserve was 19.95 instead of still charging me 19.95 for the truck they had they charged me the 39 which wasn't right and the truck was really raggedy act like it didn't want to drive

Shaquira Y. 
Rating:
3.0

Close Empty gas- car steering wheel dirty- my reservation messed up.no appliance dolly i need! Let my heavy things to lose. Thanks! I will not come back.

Marguerite S. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
Rating:
4.0

I was charged a fuel fee for 2 gallons and I put a little over 2 gallons before returning it. I called the next day after reviewing my receipt and was told I will receive a credit of $8.62. I'm still waiting, hopefully I'll see it in a few days.

Marisol W. 
Rating:
4.0

Although the location seemed a bit questionable, the lot is fenced in and secure, the staff was great (knowledgeable, courteous, helpful), and the pick-up experience was easy. Thanks.

Brad D. 
Rating:
3.0

Get the rental details straight. When I inquired about renting a truck and keeping it overnight I was told as long as I bring it back within the 24 hour period I would only be charged for 1 day. However, I was charged for 2 days. That is my only complaint about this rental. The gentleman I dealt with was professional, courteous and polite.

Darnell C. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Allen R. 
Rating:
5.0

Office staff knew what they were doing and were quick to get me taken care of. Did great job with hookup.

FREDERICK H. 
Rating:
5.0

Customer did not leave a comment.

Julia H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON P. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW Z. 
Rating:
3.0

Customer did not leave a comment.

WIKTORYNA L. 
Rating:
5.0

Nothing very friendly personnel.

RANDALLT P. 
Rating:
5.0

Customer did not leave a comment.

TYSONTRIMAYNE J. 
Rating:
1.0

The “check engine light” came on in the U-Haul truck. Another U-Haul center called a mechanic to fix; mechanic also recommended two tires be replaced. The work delayed the start of our trip to Florida by 4-hours!

James T. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
2.0

Customer did not leave a comment.

CHRISTOPHERJOHN S. 
Rating:
5.0

Very nice people here, will definitely use this location again

RAYMONDD D. 
Rating:
5.0

Customer did not leave a comment.

MONICAALEXANDRA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERTHENRY M. 
Rating:
1.0

Truck was late . People arrived to drop off I got in and left. No fluid checks no checks period

VINCENTALLEN V. 
Rating:
5.0

Customer did not leave a comment.

HORACE S. 
Rating:
3.0

Customer did not leave a comment.

Isabel S. 
Rating:
4.0

Customer did not leave a comment.

Tara N. 
Rating:
5.0

N/A

DAVONJASPER Y. 
Rating:
5.0

Customer service was excellent excellent

Michael J. 
Rating:
1.0

They didn't check me in the date I took the truck in had me like I was late when I was really early 🤬🤬🤬

Melissa P. 
Rating:
1.0

Have professional agents in place

royster G. 
Rating:
1.0

Customer did not leave a comment.

Jillian O. 
Rating:
5.0

Customer did not leave a comment.

Courtney T. 
Rating:
5.0

Office staff was super helpful and friendly! Very clear instructions, super clean truck. Really made for a great experience and easy move. I will 100% go back to this location again.

Joanna S. 
Rating:
5.0

The u-haul representative at the site went out of his way to ensure I could squeeze my truck requirement within the limits of his available assets. Great job, thanks,

Derrick W. 
Rating:
5.0

Customer did not leave a comment.

Ernest C. 
Rating:
4.0

Fantastic service professional and courteous Highly recommended

Diedra W. 
Rating:
4.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
4.0

The truck was a piece of junk, the idea that you can rent a truck for $19.95 is nonsense, but the representative was great.

THOMASGLENN S. 
Rating:
2.0

Location does not represent Uhaul well. People were great.

DALLAS M. 
Rating:
4.0

Customer did not leave a comment.

BARRY A. 
Rating:
5.0

Customer did not leave a comment.

Shannon K. 
Rating:
5.0

This was any easy drop-off point.

MATTHEW S. 
Rating:
2.0

Customer did not leave a comment.

Luis S. 
Rating:
5.0

Customer did not leave a comment.

Matthew Q. 
Rating:
3.0

Customer did not leave a comment.

Linwood R. 
Rating:
3.0

Customer did not leave a comment.

Linwood R. 
Rating:
3.0

The gas tank was at half a tank, which meant I needed to figure out how much gas to put in at the end of the trip.

JAMESCLEMENTS K. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Atul G. 
Rating:
5.0

Customer did not leave a comment.

RONALD A. 
Rating:
2.0

He listed the truck as having one half tank of gas in it when I got to the light a half a block away from him I noticed it only had a quarter of a tank I was in downtown Richmond there's a lot of one-way streets I did not want to try to get back to him not realizing what a quarter of a tank would cost me also I didn't receive the furniture dolly because I didn't want it or need it after seeing what it was and I still got charged for it

Tauna K. 
Rating:
4.0

Customer did not leave a comment.

RONNIE W. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
1.0

I was registered for a self pick-up after hours. When I arrived at the location, the App didn't give me the option of checking-in. After 30 mins. of trying to use the App, I received a notification that my reservation time and location had been changed. This created significant issues with meeting my movers. I'm very disappointed in the overall experience.

NICHOLASCLIFTON P. 
Rating:
3.0

Customer did not leave a comment.

ELIJAH R. 
No reviews have been submitted for this location.

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