Customer did not leave a comment.James B.
Customer Reviews for Harrys Energy Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Positives: Friendly and welcoming staff. Rental truck was clean. Critiques: Confusion with Reservation transfer. Windshield wipers need replacement.Douglas S.
Customer did not leave a comment.GEREMY H.
Customer did not leave a comment.William T.
Truck ran very rough the moving blankets were just tossed in there the floor was not clean the cab was dirty with garbage left in itPAUL D.
Truck was older and high mileage but served our purpose well.Ann M.
Customer did not leave a comment.PAUL K.
Customer did not leave a comment.SUSANJ C.
My big problem with you hot as you absolutely cannot get a hold of anyone in customer service, if you have a question or a problem. I called a few times every day, was on hold for an hour or more, sometimes they offered auto call back, Sometimes no one called back sometimes somebody called back said they check my account and then while they were checking we get disconnected they wouldn't call back. They really need to do something to improve been able to contact them! Nobody has time to wait for hours on the phone and then get no help anywaysMarlene A.
Brakes on truck were squeaky and the passenger side seatbelt needs repair otherwise very clean. Attendant in the gas station was very helpfulStacey P.
Truck had gas leakJennifer S.
The truck has a fuel leak and it left spots in my driveway and it smelt terribleCheyenne T.
Customer did not leave a comment.John V.
Customer did not leave a comment.Liz S.
Not charge so much for mileage and also have some kind of rate if you only go over a few hrs rather than having to pay for a whole another dayAMANDA V.
Customer did not leave a comment.joe E.
Customer did not leave a comment.JOHNPAUL V.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.ELAINE G.
Low mileage truck. Ran very well. Great service, friendly staff. Will definitely use them for the next move.Terri W.
My husband could get no help whatsoever to unhitch the trailer from the truck. He has a disability and could not lift the tongue of the trailer alone. The guy at the store was rude in addition to refusing to help. We had to call a friend to come. He asked where the tool was that the other location had used to move the trailer. This was the largest trailer (6 x 12) and is quite heavy to move. So no tool and no help. No good!Nancy T.
Truck not sweep out. Garbage on floor in cab of truckDANIEL L.
Great people to work with!!!!RUSTY S.
Customer did not leave a comment.Leonard S.
I spoke with 3 customer service representatives today. Amy at the WNY Regional office was very empathetic and helpful in understanding my frustrations with the rental pickup.Adina N.
No improvement recommendations at this time. This was a great experience and I'm so glad we decided to rent a truck.Nicholas W.
Customer did not leave a comment.PATSY S.
Customer did not leave a comment.Jonathan B.
The gentleman who helped me was very friendly and helpful.justin C.
Customer did not leave a comment.Rodney K.
Just upset i had to drive to this location because my truck was not at the original pick up stop.Tamiquea D.
Customer did not leave a comment.Ricca P.
Wear a maskJOSEPHWILLIAM B.
Great service and fast transaction, Very friendly advice.Michael C.
Thanks guys I'll miss youAllison B.
Customer did not leave a comment.Lew T.
Customer did not leave a comment.August D.
Customer did not leave a comment.Todd F.
Customer did not leave a comment.TRU M.
The customer service was amazing.KIMBERLY B.
The gentleman I returned the keys to was very kind.David O.
Very easy to deal with. Fast serviceTheodore A.
They gave away the truck I reserved and than charged me the same price for a smaller one. I will have to think long and hard about renting from uhaul again and if I do I will never go back to the place I just rented from.Thomas W.
Owner was very knowledgeable and pleasant to deal with would recommend to all.JERMEY K.
Customer did not leave a comment.anita D.
Customer did not leave a comment.MYRA M.
Friendly, easy to work with, had what I needed on site and open on Sundays, a major plus.FAYNE W.
Extremely helpful and kind. The best of the best.Carol R.
Customer did not leave a comment.TODD B.
Nothing great job!David C.
The gentleman who took care of us was very nice and helpful and we were in and out quickly Only issue that I had was not with the location site of the pickup but for the second time in using UHaul the truck that I reserved was not at the location that I reserved it at and I had to drive an additional 70 mile round trip to pick up. UHaul did give me the extra miles on the truck due to this to prevent additional charges. I was informed of this less than 24 hours prior to pickup which was better than the 3 hours I was given the first time this happenedKevin L.
The one thing I would have liked were brighter back up lights. Backing up a dark 350 foot driveway. Grease the track for the to improve opening the back door.GLENN H.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.CRISTIANO R.
There was broken glass in the back of the truck. Also not much gas in the tank. Also didn't receive any paper work at reserve time so when someone else picked up the truck U-Haul didn't know who they were and were reluctant to dispatch the truck.DAVID V.
Customer did not leave a comment.JAMES R.
Fast and easy great guy 5 Stars all dayDonald A.
Customer did not leave a comment.michael K.
Customer did not leave a comment.Eugene L.
Customer did not leave a comment.SHELLY N.
The service was friendly and professional. I will recommend this lication to others.Nancy H.
All was great Last minute decision to rent and all went very goodJohn B.
The "pick-up" process took far to long for equipment I'd already reserved and this trailer had clearly been used by the previous renter for hauling wood of some kind because there were chunks of bark and debris throughout the trailer. The trailer is well priced and did exactly as I needed it to do and I'll rent again, just maybe not from the place I picked it up.JOHN L.
when I turned In car hauler they sent me a email link to go to turn in hauler requiring a smart phone I don't use a smart phone because of that I got charged an extra day not a good system for people that don't have smart phonesWilliam B.
This was the second time i reserved a truck from Uhaul and on both times the day before i was supposed to pickup they call me and told me no truck would be available. The first time i never got a truck they had me waiting all day truck was never return by previous renter so i was screw over. Second time i had to go to Williamson to get only truck they had available. And it was smaller tham what i asked for. The customer service representative was rude to me. Didnt offer anything for my inconvenience. Very bad experience both within months of each other. Why call and reserve weeks before you need it if you not guaranteed the truck will actually be available on day needed.. My card was charge the full $139.00 but my final recipt was for $22.81 for millage used. Very disappointed in the bad customer service which made my moving experience EXTREMELY stressful...Auyanna W.
Customer did not leave a comment.Paige F.
Your reservation system is awful. I ordered a truck from Rochester location a month in advance and I was told could be Greece, Henrietta or Irondequoit location. Closed they offered me was Williamson or Batavia. That is a completely unrealistic. What is the point of a reservation. The lady, Karen, at the 800 number asked me "Do you think I can pull a truck out of thin air"? So disgusted by the whole thing and I slammed Uhaul on my facebook page and telling all my friends how awful your reservation system is and how rude I was treated. No compensation at all on behalf of your company. I will buy a truck before I ever rent from Uhaul again. Disgusted with your company.Bill S.
Customer did not leave a comment.Jody B.
Very friendly folks. Nice country setting.Steve C.
Customer did not leave a comment.Linda Y.
Customer did not leave a comment.Tina L.
Customer did not leave a comment.Linden D.
The truck was Outstanding. The service location flat out "SUCKED"!!! I was charged for items I never asked for or used. My account was charged $100 for services I didn't ask for. HOWEVER, there IS a bright spot- Rick Boiano. He took the time to listen to me gripe and never took it personally. He, in my opinion, went above the norm and resolved the issue. Reference#2227155.mark G.
Customer did not leave a comment.David G.
Customer did not leave a comment.Roseann S.
Customer did not leave a comment.Kevin S.
Easy returnDoug B.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Julie N.
The person who accepted the return had a good personality. I would use this location again.Isaac H.
This place is awesome!CHET K.
Customer did not leave a comment.Tim H.
Customer did not leave a comment.JIM K.
All good happy with the rentalDENNIS R.
Got the job done!Tony F.
good people/good serviceCHET K.
We would definitely recommend this pick up again! It's right at a gas station too, so you can fill it up right before you drop it off! The two men that helped us, Yasir and Asif were so friendly and helpful! Really made our day easier and more enjoyable!!! We will use their service again!!! Thank you! -Aj and JessicaJESSICA W.
Customer did not leave a comment.Roy B.
Customer did not leave a comment.Joseph S.
We paid 253.00 to use the truck from Saturday afternoon to Tuesday afternoon. We did not take it out of town. It sat in a driveway as we were using it to store our furniture because it was raining while we were moving. They never emailed my reciept as promised. Today my card was charged an additional 169.00 without my permission and the receipt they sent this time was double charging us for the days we already paid for and for 37.00 in gas. Which is impossible considering we drove it approx 5 miles. This is horrible for a company to exploit people this way.LYNETTE H.
The uhaul was terrible, it wouldn't shift. It was shaking all over you could Hurley keep it on the road . 30 miles and it ate up a half a tank a gas. I believe I should get my money back they should be maintained much betterPATTY B.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Jonah N.
Customer did not leave a comment.wendy R.
Customer did not leave a comment.Leonard S.
Customer did not leave a comment.Thomas B.
The service here is top notch! Were are repeated customers at this location and will continue to be so.Becky B.