Customer Reviews for Harts Automotive Service
(U-Haul Neighborhood Dealer)

200 reviews

3415 S New Hope Rd   Gastonia, NC 28056

(704) 899-5140

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(704) 899-5140

3415 S New Hope Rd
Gastonia, NC 28056

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LATOYA J. 
Rating:
5.0

Customer did not leave a comment.

ROY N. 
Rating:
4.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Darren was extremely friendly and easy to work with. I would recommend his services

Stephanie C. 
Rating:
3.0

The trailer was clean and ready. The dealer was helpful in assisting me with connecting the trailer. He was very courteous and knowledgeable. I will be sure to go to this location next time.

James N. 
Rating:
1.0

When we arrived at the location it was not very well lit and we had a hard time finding somewhere to park the Uhaul. We had to turn down a side street to find somewhere to park it. We encountered a gentleman who drove up and was loud, aggressive and rude to one of my friends, who is a local pastor. The gentleman said that this was his property and when my friend, the local pastor, told him that we were trying to return the Uhaul he repeatedly said, "That's not what I'm asking you! I only want to know if you need help!" He did not seem at all friendly. He did not seem very intrested in running the business. Yes, it was after hours but he wouldn't even tell us where to drop off the keys. We had to search around the building for quite a while to find the Uhaul key drop off box. (There were 2 buildings on the property.) If I had been there by myself, as a female I would not have felt comfortable being alone. I was very glad that I had my 2 male friends with me.

Billie G. 
Rating:
5.0

Al good

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

CURTIS T. 
Rating:
1.0

Terrible service

Kaly N. 
Rating:
5.0

Great service would recommend this site to get a truck from.

Dynash J. 
Rating:
5.0

Nothing!!!!

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

THAD J. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

fix your app!

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

The Hart's do an excellent job !

ZACK H. 
Rating:
5.0

Nothing

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Quick and easy, The service was very professional.

LEE G. 
Rating:
4.0

There was a gentleman that worked at a near by garage that was very nice he told me what I need to do cause I thought I was going to a place like in Lynchburg not a place were grass was not cut and was not clean area.

eva H. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer service was very professional, polite and friendly. I also needed to change my moving date and they handled it with no problem. I will definitely use them again for future projects and will recommend Hart's Automotive Service to others :)

CLARK WAYNE II T. 
Rating:
5.0

The guys at Hart Automotive were outstanding. Very kind and helpful.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

Tobylatoyaa K. 
Rating:
3.0

This location had what we needed but was pretty junked up with other items. Kind of like a junk yard with Uhaul options. It's fine if there are no other places.

Andy K. 
Rating:
5.0

Customer did not leave a comment.

Chad N. 
Rating:
5.0

Customer did not leave a comment.

Barry F. 
Rating:
5.0

Customer did not leave a comment.

DARIUS G. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Everyone was super nice and helpful! Darren mad sure we were tsken care of and that everything went over smoothly, will definitely use again and reccomend

ERNEST H. 
Rating:
5.0

These folks were extremely helpful and even parked the trailer for me. I'm not that good with trailers, so this was appreciated.

Ricky Lee W. 
Rating:
5.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

Bob G. 
Rating:
4.0

Customer did not leave a comment.

charles J. 
Rating:
5.0

Very easy to make arrangements with and easy to turn in when done. Darin was extremely helpful and pleasant. I have told two of my friends about your U-Haul store and they intend to use them. Thank you so much!

CAROLYN K. 
Rating:
2.0

Signage is misleading for late hours drop off. Actual business is next door to where equipment is stored, and a building that is unused is on property making it look like the rental business is there. The lot that is where equipment is located is VERY crowded and leaves only a small area to drop off returns and the ground there is in very poor condition and when has been raining the only place to drop off is not paved and vehicle will sink into the very soft ground.

Reginald H. 
Rating:
5.0

Great customer service ??

melvin C. 
Rating:
5.0

Very polite personnel

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Dionne K. 
Rating:
5.0

This is a great location. The Harts were courteous and it was a good experience

John G. 
Rating:
5.0

Nice people

James B. 
Rating:
4.0

The attendant hooked up my trailer for me, that was great and he checked the trailer lights. He said they worked, but when I got home I found only the right side worked.

James M. 
Rating:
2.0

The location was changed on me after I had reserved the truck. It was about 35 miles from where I was packing up - so it was very inconvenient to drive to get the truck. We drove back with the truck to load it, and by the time we got there, the gas tank was empty. The people were nice enough, but the location was not very good.

Brenda K. 
Rating:
5.0

smooth operation

john M. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Derek was friendly, helpful, and professional. I will definitely use this location for future rental truck needs and recommend to my family and friends.

Richard F. 
Rating:
1.0

It took over an hour to rent the trailer. They did not assist inattaching nor did they give an adapter for the lights. I offered to purchase but they told me they sold zero accessories for UHaul.

Kevin A. 
Rating:
5.0

The staff was very helpful, this was a back up the original pick up site never showed up at 9:00 am

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Rashean P. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

Customer did not leave a comment.

BRAD H. 
Rating:
4.0

4 stars only because the pick up place is an old mechanic shop. But everyone there was super helpful. There was a mixup on how much gas was in the tank when we rented it. We brought it back with a little more than what was left for us. Took pictures and the issue was taken care of immediately.

Jamie L. 
Rating:
5.0

Customer did not leave a comment.

LAURIE B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Mr Hart was a God send and went out of his way to ensure my move went smoothly. Furthermore, he was very encouraging and kind.

Christopher S. 
Rating:
5.0

Mr Hart was very knowledge and helpful. He was very thorough. He made sure I was happy with the uhaul that I received before I left his place of business. To be helpful to the next customer would be already know the drop off key area.

TERESAOWENS C. 
Rating:
5.0

Extremely friendly people and made sure to go over everything on the vehicle so I knew how to operate. I will definitely use that location again and recommend it.

Stephanie E. 
Rating:
4.0

Customer did not leave a comment.

michael M. 
Rating:
3.0

Customer did not leave a comment.

Leslie S. 
Rating:
2.0

Waited 40 minutes for owner to show up.

Michael M. 
Rating:
4.0

Everything was great except for charging my credit card two times. When I ordered online it duplicated my order. I went in and canceled it but I never received my credit back into my account. I went by the UHAUL place that I got the truck from but they said I would have to call the 800 number - I was charged $72 plus $68 - can you explain the charges please- now it shows $138

Brittany F. 
Rating:
5.0

One of the best and I will gladly give them my business in the future

Charles D. 
Rating:
3.0

They took there time checking us in made it 20min late then charged for another day. I plan to go to the BBB and file a complaint.

James S. 
Rating:
5.0

Super nice and quick service! A+experience

Jason M. 
Rating:
5.0

Excellent and awesome staff.

David C. 
Rating:
5.0

Customer did not leave a comment.

Donal S. 
Rating:
4.0

Customer did not leave a comment.

syvlia M. 
Rating:
5.0

The gentleman not only helped me with renting it he explained all the features of the trailer like no one has ever done. I will always go back to this location to rent more U-hauls if needed.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Kristina P. 
Rating:
5.0

Customer did not leave a comment.

MARSHA I. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE C. 
Rating:
5.0

Customer did not leave a comment.

Lindsey T. 
Rating:
5.0

Great guys that work here. I believe things are great the way they are at this location.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Ron E. 
Rating:
5.0

Thank you. I returned the truck after hours and they had a key box etc. no problems.

DEBORAH D. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Mr. Hart was great. He got me on my way in minutes and a pleasure to speak with. I would definitely rent from him again.

DAVID W. 
Rating:
5.0

This location was excellent. Customer service was very pleasing, friendly, & knowledgeable of the right equipment I would need for my move. I would recommend this location to others. Great job. But other location was not on point at all. This is how I ended up at this particular location because the other locations closer to my move did not have the truck I scheduled for at all. Lots of confusion until this particular location was available.

Saundra P. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

Jimmy and Dan were a giant help help for me. Now just clone them and everything will fun as friendly as they were to me. It's nice to see people are still so helpful and friendly these days.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

HERB H. 
Rating:
5.0

Customer did not leave a comment.

jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Alishia J. 
Rating:
5.0

Customer did not leave a comment.

ROSAMARY R. 
Rating:
5.0

Customer did not leave a comment.

Sheriana Z. 
Rating:
5.0

Great!

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

Outstanding service and support.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

Not a thing

ROBBY H. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

The owner was very nice and helpfull,

Dennis L. 
Rating:
5.0

NOTHING GUYS ARE GREAT

james H. 
Rating:
3.0

Customer did not leave a comment.

steve B. 
Rating:
4.0

Customer did not leave a comment.

SHANNON B. 
Rating:
4.0

Customer servise was spot on and they are very friendly there and helpful they are just a group of good guys

steven W. 
Rating:
5.0

Mr. Hart was awesome.

DALE B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
No reviews have been submitted for this location.

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