Customer Reviews for Heartland Boat RV & Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Heartland Boat RV & Self Storage

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Brianna F. on

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The customer service rep said it was 10 miles away. It was 18 miles away from where we were originally picking it up. When we finally get there, the guy couldn't finish our rental and had to start over. He was very friendly but it took way longer than it should have to pick it up. Lastly, he put the mark for the fuel in the wrong place so we had to pay a fee.

Mark S. on

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Very good

Kiana C. on

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Customer did not leave a comment.

JED L. on

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Customer did not leave a comment.

Wesley A. on

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Customer did not leave a comment.

Can P. on

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Paul H. on

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Sarah D. on

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Jenny H. on

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Things where great once we got the truck. And returning it was great.

Zoa R. on

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Customer did not leave a comment.

Cindy L. on

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There was not much information given at the time of pickup as to how the process worked for return after hours. So we weren’t able to upload pictures correctly because we locked the doors and turned in the key before we knew that using the mobile app would ask for al kinds of pictures. The check engine light was on from the moment we rented it until we returned it. Just hoped nothing went wrong. My suggestion would be to always rent and return during business hours.

HAROLD H. on

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Ian went above and beyond in helping this disabled veteran. Thank you Ian

larry L. on

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Customer did not leave a comment.

Daniel L. on

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It was a lot of hassel to figure out if the uhaul was reserved or not. I was told many times a scheduling representative would call me, that never happened. Also that bag for the furniture blanket is in the wrong spot. It takes up space in the uhaul and gets in the way. Too bad I can't get a percentage back from uhaul due to that space that couldn't be used. The Bondurant, Ia location was great and the staff was very helpful.

Dustin B. on

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I tried to contact heartland storage, and never was able to reach anyone. I am highly dissatisfied with it too.

Merlin S. on

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The rep was friendly and got us out quickly. Very Happy.

Glenn D. on

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Was fine

Brian B. on

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Customer did not leave a comment.

Anthony C. on

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tiana C. on

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Heidi B. on

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Smooth transactional process. Initial confusion at first of why I was there and my reservation but everything worked out.

Shane K. on

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Customer did not leave a comment.

Brian M. on

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Cary M. on

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Nothing. Was quick and efficient.

Joyce C. on

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joseph B. on

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That's my go to place now. I asked for a big truck, only wanted to make one trip, they gave me a 26 ft truck. Thing was spotless, ran like a top, attendant was a pro, very courteous. I like those guys out there

Daniel J. on

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Customer did not leave a comment.

SHANE L. on

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Gary O. on

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Amanda B. on

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Michael H. on

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Donald L. on

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The person was very knowledgeable about U-Haul and very friendly. Truck was clean and ready to go. The Ford truck was much better to drive and had better power than the GMC we rented just three weeks ago.

Lane W. on

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Excellent service

Josh G. on

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Customer did not leave a comment.

STEVE E. on

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secure, and good communication when inclement weather is / has been in the area. very satisfied with time there. we moved out of area or we would still be there.

Berry R. on

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Convenient

MERLIN K. on

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I was there for almost 4 years and never had one issue.