Customer Reviews for Heights True Value
(U-Haul Neighborhood Dealer)

201 reviews

5200 Eubank Blvd NE   Albuquerque, NM 87111

(505) 836-5406

Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(505) 836-5406

5200 Eubank Blvd NE
Albuquerque, NM 87111

Services at this Location:

Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

John was super friendly, knowledgeable and helpful with the check-in process - he made the whole experience fantastic from start to finish. I'd recommend this location to anyone based on John's customer service alone.

Matthew C. 
Rating:
5.0

Nothing everything was perfect

Todd L. 
Rating:
5.0

Heights True Value seems to always have someone available to check us in. The attendant thanked us for folding and bagging the blankets.

Sara A. 
Rating:
5.0

Customer did not leave a comment.

Emilee J. 
Rating:
2.0

I will never recommend U-Haul to any friends or family member.

Stasia H. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

It was a little expensive.

Melique C. 
Rating:
5.0

NA

Muthukrishnan G. 
Rating:
1.0

Customer did not leave a comment.

Jeremy K. 
Rating:
4.0

The person who took my reservation should have told me or anyone else that I needed a major credit card to rent the cargo van or pick up truck. Because of this I had to go 3 additional miles out of my way when time was a factor. Then you have a new way of checking people in and your representative was very thorough however, as I said time was a factor for me and I almost cancelled the rental. You should inform your customers that they will need additional time because someone will be reviewing the rental policy and procedures. Also, another closer location had the box truck but guess what? they were not renting this day. Either they represent U-Haul or not.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
2.0

Better communication. Trailer was not ready at pickup time so I was delayed by 2 hours and had to make 2 trips to pick it up,

Bradford S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn H. 
Rating:
4.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

VINCE K. 
Rating:
3.0

Our reservation for a 12 x 6 trailer never got transferred from the Rio Rancho Unser location to Eubank and Indian School where they had sent us. So Eubank and Indian School sent us to Heights True Value. Fortunately, it was on our way but we live in Rio Rancho so unfortunate they did not have in Rio Rancho. The only problem at the Heights True Value is it took a while to get the trailer hooked up to our 2015 GMC truck. They received outside help and all was well after that. Fortunately, the load we were delivering was in Albuquerque so it wasn't a problem dropping it back off in Albuquerque.

Terrance S. 
Rating:
5.0

Customer did not leave a comment.

Albert T. 
Rating:
4.0

Customer did not leave a comment.

FERMIN S. 
Rating:
5.0

Easy check in / check out

JANET M. 
Rating:
4.0

Customer did not leave a comment.

Bronwyn N. 
Rating:
5.0

My app didn't work well for either pick up or drop off

Karen H. 
Rating:
5.0

Nothing. It was great! And I would rent a U-Haul from this location again, if needed.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA O. 
Rating:
5.0

The location was great. The UHaul experience was pretty terrible. I set up for mobile check in and arrived to checkin and started the process to find out UHaul requires multiple additional documents (none of which I had - nobody carries around their passport) or references. This step should've been done far before the checkin process and I have no understanding why it wasn't. I provided 2 references which it noted would be used if the vehicle wasn't returned. Well they utilized them right away and called them and they didn't answer so that caused all other issues and I had to call them to make sure they answered. All in all it took about 40 minutes and the very nice gentleman at the store was able to help me but a total failure and frustration on UHauls part. I drove vehicle 41 miles. When I went to “top off” the tank before returning it I was surprised with a 6 gallon gas bill. We did not pull anything in the truck and only hauled a small load so would definitely not account for this gas usage. The tank clearly wasn't completely full and I was paying to top off somebody else's experience which was very frustrating. Overall pretty terrible experience UHaul. Do better.

LAURA M. 
Rating:
5.0

Excellent Customer Service by True Value team!

Richard P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

There were some IT issues however John at True Value was incredible with checking us out and sending us on our way!

Kiana L. 
Rating:
3.0

Customer did not leave a comment.

Yuanjie L. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Took care of me Excellent service

David G. 
Rating:
5.0

Customer did not leave a comment.

Dominic G. 
Rating:
4.0

Truck had mechanical issues. I wish somebody would have test driven it before I rented it. 600 miles cost $240 in gas. The truck made a bad sound coming from mid-truck. It stalled 4 times on the trip.

Larry R. 
Rating:
4.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

Taryn L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
1.0

I dont appreciate being treated like a criminal because im renting a pickup. Having a list of all the conditions laid out to me like I'm a scammer when I first talked to the rental rep was incredibly offensive. I was told by the rep before he looked up my account he would have to get two contact numbers and confirm they knew me before I could rent the truck. Turns out, once he looked up my account, he only needed to call one. The fact that he needs to disturb and / or wakeup friends and family so I can rent a truck that im sure is GPS tracked is rather ridiculous. Im not sure what calling a random number I give the clerk and asking them if they know me accomplishes as far as security anyway. Its more security theatre than the TSA. I wont use satellite locations again.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

TONI M B. 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Customer did not leave a comment.

Daryl H. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Very friendly and helpful staff.

William F. 
Rating:
5.0

Customer did not leave a comment.

Pauline R. 
Rating:
5.0

Great Service

Esther B. 
Rating:
2.0

The trailer wasn't ready to go and had to go back into store and change paperwork to another trailer. The first trailer had the wheel straps all wrapped up and the employee didn't want to take the time to fix it. SHOULD HAVE BEEN DONE WHEN THE TRAILER WAS PREPPED TO GO TO THE NEXT COUSTOMER!!! wasted an extra 10 to 15 minutes.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

irene E. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

I was very happy with the service I received.

GREGORY G. 
Rating:
5.0

Customer did not leave a comment.

GRANT D. 
Rating:
5.0

The attendant, Zack, was very helpful. He confirmed my reservation quickly, explained everything I needed to know and got me hooked up and ready to go. I will continue to use this location as it's close to my home and very convenient.

Morris A. 
Rating:
5.0

best place ever

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

SARAH C. 
Rating:
2.0

Not enough staff. Took over a hour, computer problems. No small boxes. Had to go to different store. Staff was very friendly. Gave wrong large boxes had to go back Improve. easier access to boxes, more Than one staff member to service peak hours in mo.

Bonnie U. 
Rating:
5.0

Curious why it cost me $20 more than the first time, considering I only went 1 extra mile. Maybe the self after hour mobile check in? Perhaps but it clearly says on the receipt that if the customer complies to the self checkin correctly there will be no extra charge.

STEPHANIE S. 
Rating:
5.0

None, very competent and pleasant. Very pleased

Darwin S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY J. 
Rating:
5.0

Customer did not leave a comment.

Dylan F. 
Rating:
5.0

Friendly, courteous and quick. The employees were very nice and made pick up and drop off extremely accommodating. The price was perfect. I will most definitely come back and use their services again. Thank you!!!!

Michael S. 
Rating:
5.0

Not make the customer wait as long next time.

STEPHEN J. 
Rating:
5.0

The location is easy to get to. The employees are polite and helpful. Highly recommend.

Daniel J. 
Rating:
3.0

It was nice that the the place was near my house and in a decent part of town, however, it was also located at a hardware store. There was wasn't someone manning the U-Haul counter (there wasn't really a labeled counter so it was difficult to know exactly where to go) so it did require quite a bit of waiting. I assumed the advantage of using the app to check in and check out was to skip the line and avoid contact with people, but this was certainly not the case at this facility. Maybe at a specific U-Haul rental store and not a contracted location use of the app would have been more streamlined.

Jaren G. 
Rating:
5.0

Customer did not leave a comment.

KRISTI K P. 
Rating:
5.0

Not a thing

EMANUEL G. 
Rating:
5.0

The truck I rented has a slow leak in back tire, so we swapped it for the other truck. That ended up with a slow leak as well. I would recommend that the uhaul staff check the basics like tire air pressure before sending it out

Sarah L. 
Rating:
5.0

Very easy drop-off! Couldn't have been simpler and all employees were very helpful and friendly.

ERICA B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

IDK; I'd registered & checked in online; reserved in person; help was superb and informative; great experience.

Lee B. 
Rating:
5.0

Quick friendly service by staff

jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

LAUREN H. 
Rating:
5.0

The employee was very friendly and well imformed. Transaction was quick and efficient. Great job.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

Jason did an outstanding job. The whole experience was hassle free start to finish.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

Douglas V. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
3.0

Let us know that there's a mileage charge and that it's not a flat $19.95/24 hr rental. And to stop overselling the $10 insurance.

MONIQUE M. 
Rating:
5.0

Customer did not leave a comment.

Heather U. 
Rating:
5.0

Both pick up and return was done efficiently and both team members were friendly and very helpful.

Yvonne V. 
Rating:
5.0

The staff at true value was awesome! They went above and beyond to not only help but also to make sure I was happy

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Al T. 
Rating:
5.0

Daniel was fav' 5 star experience

Sandra L. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Audrey V. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Personnel were great. Very satisfying experience. Would definitely rent from here next time.

Christian C. 
Rating:
1.0

Worst customer service ever. My reservation was messed up. Had to wait almost 3 hours for a truck when my appointment was at 12. I was told that “I need to call fucking uhual” that it wasn't their job it was mine. Just absolutely horrible experience. by far the worst customer service I have ever experienced in my life.

Joshua L. 
Rating:
1.0

The service was incredibly slow at the pickup location and I was the only customer for UHaul at that time. I highly recommend UHaul withdraw from this location. The customer service interaction was poor and borderline arrogant. They were disorganized and distracted by other things. Dump this location as a UHaul representative.

James W. 
Rating:
5.0

Customer did not leave a comment.

Caleb L. 
Rating:
3.0

Customer did not leave a comment.

Luciano Andres G. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
4.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

Customer did not leave a comment.

Dmitry R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Sandra N. 
Rating:
2.0

My pick up was delayed over 30 minutes because of them and then i called about that later in the morning and they said we can give it to you till six no problem and never said they were charging me more money and then charged me more behind my back. Very dishonest transaction, My understanding is i would Not be charged more. Not happy at all. The manager said he wasn't charging me and then they did.

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
4.0

Customer did not leave a comment.

Kristie S. 
Rating:
5.0

Customer did not leave a comment.

Sherwood E. 
Rating:
5.0

We rented a trailer to help us move furniture and other belongings to a storage unit. The staff for U-Haul were friendly, knowledgeable, and helpful in every way. The experience was just what we needed.

Jonathan A. 
No reviews have been submitted for this location.

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