I actually had a pretty horrible Uhaul experience, but the service from Hide Away storage was excellent. The only times available on Uhauls drop down menu both said AM. I selected 12:30 am instead of PM because it was the only selection showing, thinking it was a glitch, but Hideaway expected me at 12:30am, so I had wait when I got there, causing me to lose one of my moving helpers. Then the appliance dolly that was clearly available on Uhauls site did not exist at Hideaway, so then I had no help and no dolly. THEN I realize there is no ramp. Needless to say I couldn't move anything but I few boxes. It was a terrible experience, but the gentleman at Hideaway really did his best. He provided excellent customer service and tried to help me as best he could, and I really appreciated that.
Felicia H.
Customer Reviews for Hide-Away Storage Beneva
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Phone turn process was horrible. Took too long and some people are not iPhone idiots
Mark B.The truck wasn't there when we got there, we were a little early, came back when it was supposed to be there and wasn't returned yet. We had to push everything back a day as we were going from Sarasota to Tampa.
Trey V.The picture portion of the app doesn't work.
Elizabeth P.Amazing and friendly service very professional thank you
ERICFOSTER B.The truck we not road worthy I was never so afraid to drive in my life (over 40 years). There was something wrong with the steering truck was terrifying over 55 mph. I had an awful time changing trucks it was a nightmare. I tried to call and complain yesterday but your hold time was almost an hour and I couldn't wait any longer. Worst u-haul ever experience ever. I am so disappointed
Steve B.Maybe post a sign that there is no "drop off box" as the website instructs, it was no problem but I looked for one for a bit before depositing the key back into the locker it came from. May sound silly but I didn't want to deviate from the instructions.
Bartholomew S.keep upthe good work
Ray H.Great customer service.
ROBERT T.The online system has problems. I don't know why I can't just submit my info in the office at the pickup location. The app took an extra hour and a half to get working. To add to the confusion, I wasnt sent a code to open the drop box. The man at the hide away facility forgot to give me the gate access code, adding more time waiting over the phone... I could say more, but you get the idea.
Maxwell L.Your self check in and return process and technology is horrible! I had a really bad experience. Learn from Zip Car and similar companies. It's 2021!!!
Alexander V.Due to truck I reserved not being at the pickup location I was given a free day, this location charged me 40 dollars for the extra day and didn't credit me an extra day like I was toldni would be. Please correct this.
DANIEL C.Great personnel
JAMES A.excellent customer service and if you don't know what size van you need they will check your requirements and advice
Paul C.Friendly and efficient
Jon G.What an awesome person in Terry who is manager of the Hideaway that we deal with. She is a great person to deal with people and she made the rental very easy. Thank you Terry and UHaul. Angel's Attic, Dottie Weil
Dorothy W.It's all good
Jose R.Exemplary customer service!
THOMAS B.The cab smelled 100% like poop. The online check-in was NOT even a little bit easy. We are 2 - 50 year old adults and had to give a third phone number for verification. So my autistic son ok'd us. Will never do this again.
Ken F.Terry the manager is outstanding best customer service I have ever had. Above and beyond level of service and David the property manager super helpful and briefly help me with my storage. Thank you, Keith Quick
keith Q.Suzanne is a wonderful representation for this location. She worked tirelessly to ensure each of us were taken care of. I really appreciated her patience and diligence. This is a busy location. She did not lose her cool at anytime under pressure. What a nice employee!!
Karan G.The rental truck was clean and in excellent condition!! Service by both Terri and Susanne was excellent!! My move could not have been easier! Thank you so very much!! Excellent Job!!!
Christine T.The ladies that work in this office are superstar angels. They are the epitome of fabulous customer service! They have made a stressful situation pleasurable with their lovely positive attitudes.
Deana A.Nice location, friendly staff Sean Cameron Saving Grace Home Inspections and Moving 941-284-0426
Sean C.Provide great customer service. It goes a long way.
dan K.The staff is always very helpful. The trucks I've rented are in good condition and the AC actually works.
Robert T.Overall this location is excellent. They were very friendly and helpful. I will definitely use this location again!!!
sharon F.We got a rapid and really effective service on your office...for sure we recommend you to our friends and family..thanks a lot for everything..!! ????
Joel O.Steering was loose
JAMES Z.Terry was very friendly and I would rent from them it was easy and quick and very friendly experience
Cheryl J.The electronic pick up method was a disaster. I wasted almost 45 minutes. Your technical person was useless.
Jaime P.Very efficiently run and Jon was great
Gary K.The app to return the truck was difficult. It kept me on it for over 35 minutes. Other than that, everything was fantastic!
Vassilios E.Maintain your truck so they are running properly.
Barbara Ann B.Very polite and professional.
Ralph L.Great customer service, thank you!
Michael F.better lighting in parking lot for evening pick up would be nice
Jeffrey K.Very helpful, courteous, and professional
Samuel K.Convenient location with courteous staff
Henry H.The gentleman at the front desk was great, very personable and efficient. His location was super clean and inviting.
William D.Very good experience
John H.I am very dissatisfied with the chargers they were totally wrong I had a one day rental I was charge for a two day rental I was charged for fuel which I had already put in the vehicle I still have not received my refund I am very dissatisfied with the handling of this and of the deal after being on the phone for 45 minutes with a young lady in the health center and I shored me it would be taken care of and that was one week ago today I am not happy about this
Van E.Jon was amazingly helpful and friendly. Highly recommend!
Mandy W.Very nice people.
Ernesto P.