Customer Reviews for Hillsdale Mini Storage
(U-Haul Neighborhood Dealer)

468 reviews

153 Webb Way   Advance, NC 27006

(336) 940-2368

Location Hours

  • Mon: 10 am - 5 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/3/2021 - 8/31/2021: Closed

Services at this Location:

Contact Us

(336) 940-2368

153 Webb Way
Advance, NC 27006

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 8/3/2021 - 8/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Went to the location 2 times to drop trailer when someone was on site and did not see any signs of staff.

Jeffrey L. 
Rating:
1.0

Customer did not leave a comment.

Jeanne D. 
Rating:
2.0

u-haul blows big nuts. self check in process is as difficult as obtaining top secret government clearance to rent a POS truck.

Craig U. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

Shauna N. 
Rating:
3.0

The online check-in site did not provide the code for the the box that contained the truck key. So, we had to call Uhaul customer service. We had to wait so long for a representative that we guessed the combination before anyone ever answered.

Brannon B. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
4.0

This was an online location only, and it took me an hour and a half trying to get the app set up and the truck checked out on the.com site. They were very long waits on the 800 number, and I got transferred and cut off once. And had to wait a second time. Finally one of your agents named Christina walked me through the process, and got me checked out and into the truck. She was extremely helpful and courteous.

Rick D. 
Rating:
4.0

Customer did not leave a comment.

Monica J. 
Rating:
5.0

Even though your system showed that Webb Way was closed, we called them and we were able to leave the trailer there. Thank you Tiffany!

Liborio A. 
Rating:
5.0

Easy Peasy

Jeffrey M. 
Rating:
3.0

Train your staff better

Brenda B. 
Rating:
5.0

We did not know that we could have picked up the truck earlier - which we wanted. We did not know that the truck would not be at the same location from which it was ordered. We were unhappy because we wanted an early start, but the truck was not only at a different location, but at a different - later - time than anticipated.

bert S. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Great experience!

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Latha C. 
Rating:
5.0

Customer did not leave a comment.

JUDY M. 
Rating:
3.0

After renting numerous trailers and trucks over the past few months to move, this was in the worst condition. Very old, tires worn, lift door was extremely hard to open and close, and the inside was stained not swept out.

David W. 
Rating:
5.0

Customer did not leave a comment.

Crickett C. 
Rating:
5.0

Customer did not leave a comment.

gary H. 
Rating:
5.0

Customer did not leave a comment.

Rocky O. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Super easy and completely online/phone process, save for actually obtaining the truck.

Cynthia L. 
Rating:
5.0

While the truck got the job done, it was a beast to drive. The whole rental process was easy and effortless. Thank you, UHaul!

Carole D. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

location was great, trailer sucked. lights did not work and license plate was almost completely gone

ron L. 
Rating:
5.0

Customer did not leave a comment.

Dyanne D. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
4.0

Customer did not leave a comment.

Janice J. 
Rating:
1.0

The entire process was horrible. Even though i was fully capable of hooking up the trailer. No assitance was available. No information provided about saftey chains or safe hauling. Trailer was in poor condition, the trailer vibrated the entire trip. I was not informed of proper Ball sizes which required me to go purchase the correct ball size, since the one i brought with me was too large. it was an overall horrible experience. I will never do business with Uhaul ever again. For being the biggest name in the truck/trailer rental industry, you have by far the worst service i have seen.

Shawn M. 
Rating:
5.0

The local agent is excellent! The UHAUL corporate renting process is a joke! The local agent and I Have to redo all the rental contracts during pick up and pretty much every rental due to the crappy computer rental process put in place by UHAUL corporate. Wastes time ....

Don G. 
Rating:
5.0

Very nice, helpful staff!!

Richard B. 
Rating:
5.0

Did not see the inside of the facility, as we used the night time drop off option. The grounds were clean and orderly. The online admin. procedure was quick and easy.

David Z. 
Rating:
5.0

Can think of nothing to improve. Very pleased. The very pleasant lady providing customer service was excellent.

Ben H. 
Rating:
4.0

Customer did not leave a comment.

Shelli P. 
Rating:
5.0

Customer did not leave a comment.

phil D. 
Rating:
4.0

Put up a sign as to where the vehicle key should be dropped during non operating hours and a sign as to where to park vehicle.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Virginia P. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Hillsdale was great.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Bill N. 
Rating:
5.0

Great location

William H. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The interior of the truck wasn't clean the windshield was very dirty other than that everything went well however the computer generated locations closest to where we made our move and the location that they specified happen to be the furthest away which created a big issue for me .The Hillsdale location was very good no issues there at all

Hank M. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
4.0

Customer did not leave a comment.

jennifer G. 
Rating:
4.0

Friendly service

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Bobby H. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Prices were different than when reserved by phone. Some additional training needed.

Joe B. 
Rating:
2.0

The left rear tire light was in so no one had checked the truck. Although I called the location the did not change my pick up time and when I arrived it had expired. After waiting on the phone for almost ten minutes I was sent to the reschedule person and the phone hung up. Thankfully I was given the number and called back . At this point I was helped with a new time.

linda B. 
Rating:
3.0

The front cab could have been cleaner . The cup holders were very nasty , they had some kind Tobacco spit in them . Also the engine light stayed on for the whole 2 day rental , stating the gas cap was loose , in which it was not .

Randy S. 
Rating:
1.0

Was charged for gas cause it was not checked in right and charged for the wrong mileage cause it was not checked in right. No have to wait for someone to call me back to get it fixed. Cause of this it over drafted the account that was used.

Christopher B. 
Rating:
5.0

Outstanding customer service by Tiffany at the rental counter!

Dean T. 
Rating:
5.0

Put a reminder somewhere that there is a built in loading ramp....which I noticed, eventually ??

Clyde E. 
Rating:
3.0

Customer did not leave a comment.

Lorenzo B. 
Rating:
3.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Awesome people and service

Stephen K. 
Rating:
5.0

Excellent local company and very helpful !!!

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Great experience and. Very fair in understanding the mileage error . Had tried to drop off at Alexander Automotive in Clemmons but they were very rude and not accommodating !!) Thanks to a great job at Hillsdale Mini-Storage !!! Ron Hadley Have used them twice in 30 days and will use one more time in January

Ronald H. 
Rating:
5.0

I won't go anywhere else. Easiest and Fastest Experience I have had renting a Uhaul Trailer. Hillsdale Mini Storage is the best!

Lee M. 
Rating:
3.0

Truck was muddy inside. Steering whee,l doors, and floors were all muddy. Had to clean inside of truck and bed area before I could load.

rick R. 
Rating:
5.0

Always friendly, cheerful and suggestive in money saving ideas... what I've come to expect from uhaul. Perfect experience

Daniel C. 
Rating:
3.0

Not well lit for night drop off. Also had no indication of where to drop key

Jessica M. 
Rating:
5.0

Use this location for personal storage. They do a good job!

Walter P. 
Rating:
5.0

Customer did not leave a comment.

bruce G. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
4.0

I just did key dropoff. They were very friendly when I called in the morning.

Theresa F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Rob H. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Truck was very well maintained, great gas mileage, very comfortable, and customer service experience was excellent at pick up point (Tiffany was awesome). Your agent at drop point was also very professional and courteous! Thanks

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Extremely nice experience. Rental could not have been easier.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Gail F. 
Rating:
5.0

Customer did not leave a comment.

Daniel Y. 
Rating:
5.0

The process and pick up were quite smooth. Your representative, Tiffany, was fabulous. I can not think of anything to improve on the experience.

christopher C. 
Rating:
5.0

Service was excellent! No improvement needed! Thank you

Gloria N. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

Have staff explain after hours dropoff procedure.

Craig D. 
Rating:
3.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Alisa M. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
2.0

I needed to change the rental to one-way and they expected me to bring the truck all the way back to them to re-rent it. That was not practical. I returned the truck at a location near my destination. I received a bill for more than double the original charge.

Jennifer C. 
Rating:
3.0

This site could have better signs as to where to drop the key. I felt like I was just randomly dropping the key into a door that wasn't marked.

Rachel C. 
Rating:
5.0

Great, easy experience. Tiffany is great!

Mark M. 
Rating:
5.0

At drop off she didn't know what to tell me about my deposit . But yet it showed I paid cash and when paying cash you have to pay a deposit

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda F. 
Rating:
3.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top