Customer Reviews for Hometown Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hometown Auto

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Gordon P.
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Customer did not leave a comment.

Terryl P.
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Brian W.
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terry P.
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The two guys who helped us were terrific~

Billy L.
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Truck was not checked in when we returned it, our $100 cash deposit will not be returned to us for a week and in a check format

Jennifer J.
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Customer did not leave a comment.

Brian R.
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It was easy to pick up with the instructions I was given on the website.

Shawn S.
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Jamie R.
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The open sign was on, but the door was locked and no one would answer the phone.

RILEY J S.
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Tobi P.
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chris S.
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Sara R.
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Michael A.
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davion W.
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Clifford N.
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Tim S.
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Sunday drop off. No one around. Adequate space and other similar vehicles already there for idea of where to stage unit.

Melissa G.
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I want to thank the person at this facility for friendly and kind service. He immediately cleaned the truck following the Coronavirus requirements. I also want to thank the phone people who were wonderful and helped me when I needed.

Christina P.
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Kevin N.
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Jeffrey F.
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Great person to deal with. He was friendly and polite. Thanks.

Gregg W.
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katherine W.
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Tom H.
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Debbie N.
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William H.
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The truck was not ready when I got there. It took them 45 minutes to pull it out from wherever they had it .

Terrri C.
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Well I got charged $53 4 days after renting and without knowing why. When we called about it they said they didnt know either and that they can take care of it. Still have no credit of that money on my account. And never was told of any hidden fees or charges plus we put ext yr a gas in it. But to charged 4 days after renting and returning is absolutely bullshit

Patty K.
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Everything was fine, it just wasn't our usual location. The person helping us did a fine job. Thank you.

robert B.
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The location isn't optimal; however, the assistance renting, attaching and checking the 6x12' trailer was excellent! Couldn't have been a better experience because of this employee

derek C.
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Excellent service. Very friendly and prompt

jayne P.
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FINALLY - this dealer had a truck for us. We have been renting for 15"+years U haul trucks and this dealer is close to us and does a good job.. Corporate UHaul should recognize these independent dealers are what built UHaul and stop messing with a system that works and not try and "force" customers to drive miles out of their way to get a rental. We have recommended this dealer many times.

Ruth H.
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Customer did not leave a comment.

jospeh R.
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Reservation system is poor. We had reserved a trailer 3 months prior to our need date, at a specific location, but 2 days prior to our pickup, another's location was assigned, and then was told that our trailer may not be available. After multiple calls and a little luck, we did get it. Service was good.

Dennis B.
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Tiffany K.
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The man that helped us was very helpful and friendly.

Markus Y.
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DONALD S.
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jayne P.
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WE HAVE BEEN RENTING FROM THIS DEALER FOR 10 YEARS. UHAUL IS MESSING UP IN NOT HAVING THE DEALER HAVE ACCESS TO TRUCKS -THIS CORPORATE DEALER OUTLET SHIFT STINKS. MUST HAVE A NEW CEO WHO THINKS THIS CORPORATE MENTALITY WILL WORK - IT WONT. THIS LOCAL DEALER AND OTHERS ARE THE ONES WHO HAVE PUT UHAUL ON THE MAP FOR 25 YEARS AND NOW YOU WANT OT TAKE AWAY THEIR SMALL BUSINESS. THE DEALER ON 16TH AVE IS TOO FAR TO GO FOR TRUCKS AND DOES NOT GIVE GOOD SERVICE - WE RENT MONTHLY FROM UHAUL. AND I AM SURE UHAUL HAS NOT DONE THE BREAKDOWN OF DEMOGRAPHICS T0 REPEAT RENTAL WITH LOCAL DEALERS. SMALL BUSINESS "BUILT AMERICA". WE ARE IN THE HEART OF AMERICA - NOT SOME WEST/EAST COAST MENTALITY. I WOULD CERTAINLY ENTERTAIN A CONVERSATION WITH A KEY PERSON. JUST A SHAME THIS FOOLISHNESS IS HAPPENING. 319-366-8291

masih S.
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it is all good

Jamie K.
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Customer did not leave a comment.

Rebecca A.
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Earl T.
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Very helpful and courteous person completing my rebtal

jeffrey W.
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Rod R.
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Richard K.
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Excellent service. Came right out to truck as I was pulling in lot. Quick paperwork and I was on my way.

Richard E.
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The experience was very professional

Dino S.
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donald A.
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William J.
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MARY W.
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Had to wait almost an hour to pick up b/c they were not open. Very frustrating!

William N.
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Got charged another $420 after 3 hours on the phone trying to figure out what was going to be done with a flat on the trailer. Agreed to drop it off at a different location at NO EXTRA CHARGE! That's a LOT more than NO charge!

Thomas B.
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Was not scheduled for the correct time. I've rented two uhauls in the last month and a half and I've had horrible customer service for scheduling pick up times through Uhauls customer service. Luckily, Hometown Auto was able to help us reschedule after much frustration. Thank goodness you have good local branches. Disappointed in Uhauls corporate customer service.

Jennifer K.
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The help I received at Hometown was fantastic. They were very helpful in helping me get a refund for the rental.

Ronald F.
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Jeff K.
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greg A.
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Debra H.
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Not open when I dropped off, it was checked in and then it was requested that I go back and remove empty boxes from the truck or get charged a cleaning fee. Admitted his son checked the truck in wrong but I had to drive clear across town to fix what was their issue.

Susan T.
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We scheduled moving labor but they did not show up. They should be held accountable for their lack of responsibility. There was not any communication from the company saying that they would be late or had to cancel. Poor business, delayed the trip by one day and interfered with the scheduled help for the unload in Iowa. Very disappointed.

becky L.
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Jeffrey C.
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John C.
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BATURA O.
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Great customer service and expediency.

Greg J.
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Joe F.
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lee B.
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Hometown was very friendly, helpful and competent.

john H.
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Greg M.
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Phillip C.
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John W.
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Charged for 2 mile overage. This is ridiculous! I paid over $300. Returned the rental within 24 hours and get charged an additional 80 cents. You have to be kidding me....

Christopher K.
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Pickup and drop off were easy with no issues. Customer service was excellent! I would recommend this place.

Neal F.
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Customer did not leave a comment.

Rick G.
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Waited for him to show up

Tania G.
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jeffrey W.
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Layton Z.
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kevin K.
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Robert J.
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Jeff D.
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Easy drop off. Helpful staff. Would work with them again.

Dean W.
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Well, no one was there when I brought the trailer and the location was not the most pleasing

allen K.
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CODIE L.
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Andrew W.
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The clerk at the Cedar Rapids facility forgot to include the appliance cart in the truck and we didn't notice until we arrived at the destination to load. The clerk said the $12.00 would be refunded but it has yet to be refunded. Not using that location for a rental ever again, probably not going to use U-Haul either.

Daniel F.
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Ronald K.
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Brenda N.
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My experience was terrific... easy pick up and easy drop off, stress free experience. I would use Hometown Auto Group again for U-Haul rental!

zachary E.
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Customer did not leave a comment.

cindy E.
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Steering was a little loose on the truck. Knowledgeable, helpful and friendly staff.

Diane M.
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Good except we had to wait to Pick I The truck other wise friendly and all went well

Michael G.
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Customer did not leave a comment.

Paul T.
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The truck had mud and sand all across the back bumper. The center seat had some liquid silled on it that I didn't see until I put the arm rest down. I cleaned the seat off before I returned it.

SCOTT D.
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Customer did not leave a comment.

elizabeth D.
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in Cedar Rapids there are several locations. It would be nice if the truck was at the location we were dealing with as it would have been closer. The owner at the pick up location was extremely helpful

Renae J.
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Customer did not leave a comment.

Sabra H.
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Had a great experience.

Michael W.
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marc B.
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Nothing I can think of.

Kyle J.
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Very professional and helpful

Dutin T.
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no one was available either time i drove by and ended up just leaving it at the facility yesterday and got dinged an extra $20 bucks. also the website is awful as is the app i downloaded as i can't find the mobile return. the help page from the text emssage doesn't line up with the mobile drop off.

ray D.
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Customer did not leave a comment.

Timi J.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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