Customer Reviews for Horizon Equipment Rentals
(U-Haul Neighborhood Dealer)

392 reviews

2805 Carrollton Pike   Woodlawn, VA 24381
(Off Hwy 58 & 221)

(276) 238-1532

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 238-1532

2805 Carrollton Pike
Woodlawn, VA 24381
(Off Hwy 58 & 221)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Mechanical issues with truck JH3002..there is a reference case file for area management attached yoy contract. My reservation was interrupted & truck was returned to location at 555pm. Roadside assistance said I would be reimbursed my money for contract..roadside assistance talked to mechanic I sent under carriage pictures no tow truck came out..After talking to roadside assistance, I was told to return truck rental to location I picked it up from... I could not complete my move. A big inconvenience & it was costly to me. Very poor & unsatisfied with communications with U-Haul......... I had Excellent services at Horizon Equipment Rentals..

Teresa D. 
Rating:
5.0

They attached the trailer to my truck very quickly and everything was set for safety. When I returned the trailer they were very helpful. Great experience.

John C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE R. 
Rating:
4.0

This location was literally a last minute substitution because my scheduled pickup spot called late the night before to say they would have no trucks of the size I requested due to an accident. New pick up spot was 50 miles away. Other than that inconvenience the experience was as I expected.

David G. 
Rating:
3.0

Once Again… The overall experience was horrible!!! 1) They attempted to rise our originally quoted price once truck & carrier because they were found at same location. 2) after picking up rentals, the next day while loading, we found the wheel harness cut!! After time consuming repair, and on the road for under an hour, the front left tire on the car carrier lost its threads, and Exploded!! As both the truck and carrier swerved, so did the cars Around me, avoiding tire fragments, and an accident. After immediately existing, we ended up at 5151 N Fork Rd in Elliston VA. While waiting for repair, we had to run the engine while waiting because of the hot weather, so we used about 1/3 tank of our gas. WE LOST A COMPLETE DAY OF WORK, WE WERE ALMOST INVOLVED IN A HORRIFIC CAR ACCIDENT, WE WAISTED TIME AND MONEY, AND ALL WHILE TALKING WITH SOME REPS EXPRESSING THEIR LACK OF CONCERN, OR BEING ON HOLD FOR EXTENDED PERIODS OF TIME!!! We were told we would (Class Action) be reimburse money for the poor service, and faulty equipment. For all of our inconvenience, lost time and money, and while paying close to $600 for the rentals, they said they would reimburse us a whole $50 THAT SHOULD BE EMBARRASSING TO THE U-HAUL BRAND, AND SHOCKING ON SOCIAL MEDIA…$50? YOU SHOULD HAVE INSPECTED YOUR EQUIPMENT PRIOR TO RENTAL. IF YOU DON'T, YOU'RE RISKING LIVES!!!

DARREN J. 
Rating:
5.0

Customer did not leave a comment.

Danny L. 
Rating:
1.0

The overall experience was horrible!!! 1) They attempted to rise our originally quoted price once truck & carrier because they were found at same location. 2) after picking up rentals, the next day while loading, we found the wheel harness cut!! After time consuming repair, and on the road for under an hour, the front left tire on the car carrier lost its threads, and Exploded!! As both the truck and carrier swerved, so did the cars Around me, avoiding tire fragments, and an accident. After immediately existing, we ended up at 5151 N Fork Rd in Elliston VA. While waiting for repair, we had to run the engine while waiting because of the hot weather, so we used about 1/3 tank of our gas. WE LOST A COMPLETE DAY OF WORK, WE WERE ALMOST INVOLVED IN A HORRIFIC CAR ACCIDENT, WE WAISTED TIME AND MONEY, AND ALL WHILE TALKING WITH SOME REPS EXPRESSING THEIR LACK OF CONCERN, OR BEING ON HOLD FOR EXTENDED PERIODS OF TIME!!! We were told we would (Class Action) be reimburse money for the poor service, and faulty equipment. For all of our inconvenience, lost time and money, and while paying close to $600 for the rentals, they said they would reimburse us a whole $50 THAT SHOULD BE EMBARRASSING TO THE U-HAUL BRAND, AND SHOCKING ON SOCIAL MEDIA…$50? YOU SHOULD HAVE INSPECTED YOUR EQUIPMENT PRIOR TO RENTAL. IF YOU DON'T, YOU'RE RISKING LIVES!!!

DARREN J. 
Rating:
5.0

Nothing it was fine

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

nothing

RUSSELL F. 
Rating:
5.0

Although nice, this place was over 20 miles away from where I originally scheduled my rental. U-haul changed my reservation twice. The second time they changed it was the day before my scheduled reservation. Basically they forced the extra long drive on me. 0 stars.

Robert R. 
Rating:
5.0

N/A

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

Charles Alan A. 
Rating:
5.0

Customer did not leave a comment.

Silvio O. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

The facility and employees were great and the trailer was in great shape. My only suggestion would be for the trailer be equipped with some means to raise the coupling other than manual lifting.

Aaron H. 
Rating:
5.0

Nothing, they found and fixed a blown fuse in my truck and got me going right away.

Terry W. 
Rating:
5.0

Nothing keep up the great service!

Richard R. 
Rating:
5.0

Excellent customer service

Melanie J. 
Rating:
5.0

Great customer service, even hooked up trailer for me!

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Anglia V. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

gary B. 
Rating:
5.0

Billy, the customer service rep was outstanding. Friendly with good communication skills. Called us up and let us know the truck was ready. The truck that U-Haul is still renting had 108,000 miles on it. The tranny really "hung up" between shifts and felt like it was ready to fail. Truck should be "retired"

Albert M. 
Rating:
5.0

Im a return customer always friendly and never have any issues getting the equipment needed!

Dillon U. 
Rating:
5.0

Great customer service. Friendly and professional.

MICHEAL W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Staff was courteous and helpful! Everything went very smoothly.

Tracy G. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

Melinda T. 
Rating:
5.0

This is the best U-haul rental location I've ever used.

John W. 
Rating:
5.0

This is the drop off location we always use and we also rent from them. They are always friendly and helpful.

ERINLYDIA M. 
Rating:
5.0

Customer did not leave a comment.

Ricky J. 
Rating:
5.0

Customer did not leave a comment.

tim F. 
Rating:
5.0

Would use this location again if need. Very helpful owner

Nadine B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Wonderful experience, Billy took care of us and went above and beyond.

WESTON TREY K. 
Rating:
5.0

Customer did not leave a comment.

Flo P. 
Rating:
5.0

Very polite folks had truck ready to go at specified time.

Ray R. 
Rating:
5.0

Great customer service. Very friendly and very helpful.

David W. 
Rating:
5.0

I have rented from this location many times . Always courteous and helpful .

MICHAEL P. 
Rating:
5.0

I returned equipment after hours, so did not interact with any representatives.

Heather S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Very professional and understanding!

Chelsea D. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

Always a pleasant word and smile when i drop off the trucks at Horizon. Very easy, stress-free drop-off. That's why i requested Horizon this time as well!

Gayle D. 
Rating:
5.0

Exceptional personal service!

ELZE K. 
Rating:
4.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Great customer service. Easy in and out. Great equipment choices. Very friendly and professional. I rented a car dolly. A smooth transaction. Very attentive. I will be back.

maya N. 
Rating:
5.0

Customer did not leave a comment.

Brittany R. 
Rating:
5.0

Clean, quick, very helpful and polite/accommodating! Billy is a fine person to work with.

Stephen B. 
Rating:
5.0

I wasnt notified until I arrived in Mt Airy, NC that my pickup had been moved almost 30 miles away to Woodlawn, Va. That meant a trip over a mountain in a winter storm and on the way a FedEx truck had an accident and we sat on the highway for 2 hours. I was on a deadline and what should have taken me 30 minutes to pickup took me over 3 hours. But of course at that point I had no choice and Uhaul knows you have people stuck at that point. Also When you charge by the mile, that's a pretty cheap trick. The new location staff were professional, courteous and apologetic and I dont blame them. But I wont be using Uhaul again because This isnt the first time Uhaul has been sneaky. Last time I used Uhaul, I picked up after hours and they incorrectly recorded the mileage and I was overcharged by over $300 and of course there was nothing I could because there was no one there and I had to have the truck. Now I can see it wasnt just a one time problem, Uhaul obviously makes it a practice to be unscrupulous and shady.

Marny C. 
Rating:
5.0

Very helpful and friendly staff.

Roy T. 
Rating:
5.0

It has been several years since I rented a U Haul vehicle. This was the cleanest and most well maintained vehicle I have rented. The check in process with the manager was quick, efficient and he was very friendly. We made back up plans for the vehicle's return in the event of inclement weather. I highly recommend using this location for rental needs.

Rhonda H. 
Rating:
5.0

Uhaul needs to maintain their equipment.

Katrina G. 
Rating:
5.0

Excellent service. Very friendly

alice H. 
Rating:
5.0

Have used them for my first two loads and they were great!

Gayle D. 
Rating:
5.0

Customer did not leave a comment.

Katy S. 
Rating:
4.0

Hi! Just let me know when I'll see the charges for the extra days that I didn't use showing up in my credit card account.

PAULA S. 
Rating:
5.0

Customer did not leave a comment.

Glen S. 
Rating:
5.0

Great customer friendly staff that got me in and out quickly.

Michael M. 
Rating:
5.0

A worker outside was helpful as I parked the trailer and getting it unhooked. An officer worker was cheerful and provided me a receipt.

darryl H. 
Rating:
5.0

We dropped off after hours and found the app very helpful

William B. 
Rating:
5.0

How was God able to rest on the 7th day? Easy, He had the guys from Horizon Rentals take control.....YES! They are that good!

GLEN S. 
Rating:
5.0

Great people to work with.

JOSEPH H. 
Rating:
4.0

The attendant didn't wear a mask but did practice social distancing and was respectful of that.

Jan O. 
Rating:
3.0

Customer did not leave a comment.

SHANNON S. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Top notch. Very organized and helpful. Staff very friendly.

william J. 
Rating:
5.0

Always a great experience. No need to look any where else. THANKS!!

Glen S. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Great folks to deal with..

Jerry P. 
Rating:
5.0

These guys were awesome but previous location for reservation wasnt there and wasted time never will get one at that location again

James B. 
Rating:
5.0

I have utilized Uhaul several times over the years, and almost always have had some issues. This, however, was my best experience with Uhaul ever. Horizon Equipment was nothing less than totally helpful and made the process so easy. Absolutely won't rent from anyone else ever again (unless I'm not in their area). Thank you for an awesome experience!

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Wonderful experience in direct contrast to pick-up location.

William L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Always a great experience. professional all the way. Clean. Great staff. Lots to choose from, in addition to, a separate rental business for your other rental needs, etc..

Glen S. 
Rating:
5.0

Billy was incredible. Very helpful and professional. He deserves a raise. Highly recommend this location.

David R. 
Rating:
5.0

The folks at Horizon Rentals were extremely helpful, friendly and fast!

John G. 
Rating:
5.0

Excellent location. Professional staff. Highly recommend. Will be back.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Ulysses C. 
Rating:
5.0

Customer did not leave a comment.

Gina Y. 
Rating:
5.0

Customer did not leave a comment.

Andres P. 
Rating:
5.0

Young man that helped us was great.

Michael T. 
Rating:
5.0

Excellent location. Very clean and professional. One of the best I've ever been to!!! Definitely go here. THANKS!!

Glen S. 
Rating:
5.0

Horizon was not the people UHaul had told me to return the UHaul to so I was glad that I called ahead. Horizon couldn't have made it any easier. They were very helpful, courteous, and I was happy I didn't have to drive to Fancy Gap with the Towing company you had originally scheduled me to drop off the Uhaul

Gayle D. 
Rating:
5.0

100% satisfied with the service provided from the personnel in this location ,I will truly recommend it, thank you guys!

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

Giles C. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Excellent customer service!

Kerry C. 
Rating:
5.0

Customer did not leave a comment.

david S. 
No reviews have been submitted for this location.

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