Customer did not leave a comment.Kimberly C.
Customer Reviews for Horizon Equipment Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Easy in and out. Great equipment choices. Very friendly and professional. I rented a car dolly. A smooth transaction. Very attentive. I will be back.maya N.
Customer did not leave a comment.Brittany R.
Clean, quick, very helpful and polite/accommodating! Billy is a fine person to work with.Stephen B.
I wasnt notified until I arrived in Mt Airy, NC that my pickup had been moved almost 30 miles away to Woodlawn, Va. That meant a trip over a mountain in a winter storm and on the way a FedEx truck had an accident and we sat on the highway for 2 hours. I was on a deadline and what should have taken me 30 minutes to pickup took me over 3 hours. But of course at that point I had no choice and Uhaul knows you have people stuck at that point. Also When you charge by the mile, that's a pretty cheap trick. The new location staff were professional, courteous and apologetic and I dont blame them. But I wont be using Uhaul again because This isnt the first time Uhaul has been sneaky. Last time I used Uhaul, I picked up after hours and they incorrectly recorded the mileage and I was overcharged by over $300 and of course there was nothing I could because there was no one there and I had to have the truck. Now I can see it wasnt just a one time problem, Uhaul obviously makes it a practice to be unscrupulous and shady.Marny C.
Very helpful and friendly staff.Roy T.
It has been several years since I rented a U Haul vehicle. This was the cleanest and most well maintained vehicle I have rented. The check in process with the manager was quick, efficient and he was very friendly. We made back up plans for the vehicle's return in the event of inclement weather. I highly recommend using this location for rental needs.Rhonda H.
Uhaul needs to maintain their equipment.Katrina G.
Excellent service. Very friendlyalice H.
Have used them for my first two loads and they were great!Gayle D.
Customer did not leave a comment.Katy S.
Hi! Just let me know when I'll see the charges for the extra days that I didn't use showing up in my credit card account.PAULA S.
Customer did not leave a comment.Glen S.
Great customer friendly staff that got me in and out quickly.Michael M.
A worker outside was helpful as I parked the trailer and getting it unhooked. An officer worker was cheerful and provided me a receipt.darryl H.
We dropped off after hours and found the app very helpfulWilliam B.
How was God able to rest on the 7th day? Easy, He had the guys from Horizon Rentals take control.....YES! They are that good!GLEN S.
Great people to work with.JOSEPH H.
The attendant didn't wear a mask but did practice social distancing and was respectful of that.Jan O.
Customer did not leave a comment.SHANNON S.
Customer did not leave a comment.John J.
Top notch. Very organized and helpful. Staff very friendly.william J.
Always a great experience. No need to look any where else. THANKS!!Glen S.
Customer did not leave a comment.david K.
Great folks to deal with..Jerry P.
These guys were awesome but previous location for reservation wasnt there and wasted time never will get one at that location againJames B.
I have utilized Uhaul several times over the years, and almost always have had some issues. This, however, was my best experience with Uhaul ever. Horizon Equipment was nothing less than totally helpful and made the process so easy. Absolutely won't rent from anyone else ever again (unless I'm not in their area). Thank you for an awesome experience!Anthony H.
Customer did not leave a comment.Angela T.
Customer did not leave a comment.michael W.
Customer did not leave a comment.Daniel W.
Wonderful experience in direct contrast to pick-up location.William L.
Customer did not leave a comment.James M.
Always a great experience. professional all the way. Clean. Great staff. Lots to choose from, in addition to, a separate rental business for your other rental needs, etc..Glen S.
Billy was incredible. Very helpful and professional. He deserves a raise. Highly recommend this location.David R.
The folks at Horizon Rentals were extremely helpful, friendly and fast!John G.
Excellent location. Professional staff. Highly recommend. Will be back.Glen S.
Customer did not leave a comment.Ulysses C.
Customer did not leave a comment.Gina Y.
Customer did not leave a comment.Andres P.
Young man that helped us was great.Michael T.
Excellent location. Very clean and professional. One of the best I've ever been to!!! Definitely go here. THANKS!!Glen S.
Horizon was not the people UHaul had told me to return the UHaul to so I was glad that I called ahead. Horizon couldn't have made it any easier. They were very helpful, courteous, and I was happy I didn't have to drive to Fancy Gap with the Towing company you had originally scheduled me to drop off the UhaulGayle D.
100% satisfied with the service provided from the personnel in this location ,I will truly recommend it, thank you guys!Jonathan R.
Customer did not leave a comment.Giles C.
Customer did not leave a comment.Robert H.
Excellent customer service!Kerry C.
Customer did not leave a comment.david S.
Great customer service!Regina S.
It was so easy. And quick! The guy was super friendly and did everything for us!!! Highly recommend Horizon!!!Melissa M.
Second time I've used this place in the past few months great peoplelonnie M.
Customer did not leave a comment.TEDDY H.
Horizon kept social distance and texted us the contact. I will go to Horizon next time, too.Reinhart R.
Service is always top notch at Horizon Rentals!Linda G.
Employee was extremely nice and helpfulCHARLES R M.
Billy was consummate pro thanks muchLonnie M.
Customer did not leave a comment.Jo B.
Great communication, great location, clean and easy access, was able to drop off loaded car hauler at this location, then return once uhaul was unloaded, fast and easy checkout.William B.
We dropped off after hours and the location was well maintained, clean and we'll lit which we appreciated because it was pouring rain and the automated smart phone check in process was not working. It took us the better part of an hour to get someone by phone at national number since the automated process wasn't recognizing "share our location" and had no alternatives. The next morning I was still recieving texts to get the truck returned. The gentlemen at Horizon Equipment had our backs. Courteous and professional, they made sure the return info was correct and that we wouldnt have any additional charges for "in person" check in. Great experience with this location!Richard R.
Absolutely nothing!! They were great!!!John P.
Customer did not leave a comment.jacqueline M.
The gentleman was very helpful and professional. Dropping off my equipment was easy and I was on my way in just a few moments.Larry S.
Customer did not leave a comment.Jim C.
Horizon in Woodlawn is fabulous. Courteous and friendly.randel N.
Customer did not leave a comment.Gregory W.
As always there service and understanding surpass any other uhaul provider I've ever dealt with.Jacqueline M.
They were very nice to deal with and dropoff was easy.Douglas C.
Customer did not leave a comment.med E.
Customer did not leave a comment.Julian C.
Service was superb!Joe N.
Customer did not leave a comment.JOHJ J P.
This place is GREAT. I've rented here several times, 5 that I can remeber, and the staff is always spot on. Very friendly and accommodating but still professional. The facility is warm and always very clean. There is great memorabilia to view as well. I see something knew every time.Sean G.
Great ExperienceThomas S.
We had a perfect experience. There is nothing I would change. From the phone to the pick up. Perfect experience. Highly recommend this place.patrica C.
I would not have any additional recommendations. We rented a 20' truck with a Ford powertrain. Truck had plenty of power and ran very smoothly down the road. Developed a slight shimmy when @ 90MPH (just kidding of course).Ron L.
I get the idea of dont go over 55mph for saftey and for people that have never pulled a trailer... But really? Empty or loaded at 60mph it swead really bad!!! I have pulled trailers from 5x10, 6x12, 7x16, even drove a tractor and trailer a few times and I have NEVER experienced this unless the trailer was loaded wrong. I was going to rent a flat bed trailer from uhaul to move my motorcycle but that's a Big No after my last experience. As far as the staff and service at Horizon, I have delt with them for years and they have always been 100% great with me. The uhaul trailer, 100% dangerous. The sign should say, drive over 55 and you die!!!Jarrett H.
We went a day over. We called our pick up location and they took care of notifying the drop off location. The extra day only cost $40 for a 26' truck. Very reasonable!James C.
Customer did not leave a comment.Thomas C.
Great service. Really seem to care about his customers.Paul B.
Wash the dirt off the trailers every now and then but beyond satisfied!Dillon U.
Excellent customer service! The associate was friendly, knowledgeable and efficient!Jody L.
Customer did not leave a comment.joyce L.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.Christopher S.
You are missing the point with this question. This location is fine. The owner was very cordial. The issue is that I received a call from UHaul the day before I was to pick up the van and that I now needed to drive 66 miles to pick up my van versus picking up the van a few miles from my daughters location. Hugely inconvenient especially since the original location closed its operation on April 30. UHaul had a full three weeks to alert me. I could have rented the van from my Philadelphia location and returned it to the same location, I could have used one of the competitors., etc. Alerting me the day before is unacceptable and simply added to the overall stress. I won't use UHaul again for my daughters move in August.Mark F.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Kevin D.
Again, the staff there is just wonderful. Can't say enough positive things. Very helpful and friendly.Robert M.
They need better internet service--it was down and they say that happens quite often. Due to that no actual paperwork was given to me.Mary Lynn G.
Billy was curious and friendly. Van was perfect for a studio size amount of furniture. Family oriented atmosphere, yet highly professional & organized. Highly recommend!Rhyannon E.
Customer did not leave a comment.Patricia N.
I have rented 3 times in the last few months and there is always a problem with getting the truck where I wanted it and then promised discounts and never get them. I didn't get the moving dollies I needed either. I will never rent from uhaul again if another company is available. The rental places are not at fault. It is the uhaul company. Moving is stressful and uhaul has made it worse for me.James W.
Customer did not leave a comment.ALEC H.
Customer did not leave a comment.Edwin C.
The staff here are the most friendly and professional that I've ever experienced at uhaul! This location is my go to now for any of my rental needs! 100% satisfied .Raymond C.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.Charles C.
Dropped off car dolly last night, called this location the next morning to verify they had all the necessary paperwork and they verified as all good.sidney F.
I think that I should have been told to verify that the mileage on the contract was correct. I didn't have any issues, but I didn't think about it until I had already driven quite a ways.DANIEL M.
Customer did not leave a comment.Robert R.