Customer Reviews for Hunter Road Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hunter Road Self Storage

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Clinton E. on

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Very friendly and helpful

Michael H. on

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No one was onsite even though I arrived during the posted hours of operation. Call number was noted on front door, but when I called the person could not give me a definite time when they would be at location.

Stephen S. on

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Customer did not leave a comment.

Keith M. on

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Daniel K. on

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The manager of this location was very friendly and professional. He was able to answer all my questions about the equipment and I look forward to working with him again in the future.

Thomas R. on

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Rachel P. on

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Kenneth B. on

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ZIggy T. on

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easy to find , very helpful lady !!!

ZIggy T. on

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very friendly and helpful ..very impressed

Jerry P. on

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We needed a truck at the last minute. They were very helpful in getting us the one we needed. I want to thank them for being so helpful and friendly.

Ken C. on

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The truck we rented was the best driving truck ever from U-Haul...clean and in great running order So different from my experience with you all in the past And this truck had mileage in the mid 4o's I looked and ran like it was brand new. Love the great fitting seats too The receptionist Stacy was fantastic and made our experience very pleasant . What a personality!!!

KENNETH S. on

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Stacy is amazing

Pam L. on

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The owner is very hard to impossible to get ahold of. She is not in the office during office hours and has no answering machine to take calls. I would never use this location again because of the management!

Eddie B. on

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Stay like you are !

Thomas S. on

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Stacey was very friendly and kept us updated on our rental via text. The pick up was fast and easy.

THOMAS P. on

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Equipment not available where I tried to rent from. then location was closed when I needed to pick trailer up. Pick up by myself!

MICHAEL D. on

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Service was great! I guess if I had to pick something you could do better that would be the driving and lifting that comes after picking up the truck! Just kidding that’s what a moving company is for, you guys did a great job having the paperwork and equipment ready, quick pickup and easy turn in!

judy H. on

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Kenneth C. on

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MaryJane L. on

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It was very nice and they were very polite

Jason G. on

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equipment was older but in good shape... had no issues... super nice lady at counter

Timothy S. on

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chuck D. on

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Taylor B. on

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Great customer service!

Jason S. on

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Great service and attendent

Christy H. on

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EMMA C. on

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Darlene C. on

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There were 2 large dogs in the store at this location on arrival. I waited in my car for 10 minutes and a man with 1 of the large dogs departed. I asked the receptionist if she could put the other dog away because I am afraid of dogs. She said no and brought my paperwork outside the store for me to sign. I felt that this was unprofessional.

Johnathon J. on

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she was very very nice and patient with me

Daniel C. on

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Stacey L. on

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Excellent service!!!

Max F. on

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Great service

Mirvin D. on

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This location went above and beyond

Jim B. on

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Bridget B. on

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Desiree E. on

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Diana H. on

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michael C. on

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Steve B. on

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Calvin S. on

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Glen R. on

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Have not received final bill

Joe M. on

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I wanted to start out by saying that I have rented equipment from U-Haul numerous times in the past and have always had a good experience. However, my most recent trailer rental had numerous safety issues that could have easily left my wife and I stranded on the side of the road. I wanted to bring them to your attention in hopes that no one else has the same experience in the future. On December 1, 2018, I rented a 6’x12’ Cargo Trailer from Ooltewah Mini Storage in Ooltewah, TN and returned it this morning to U-Haul Moving & Storage of Rivers Avenue in North Charleston, SC. My contract number is 27337681. I was traveling approximately 450 miles with this trailer. I frequently pull trailers and work on cars as a hobby, so I have good mechanical and troubleshooting skills. I also carry numerous tools to hopefully deal with any unforeseen issues that might arise during the course of a trip. I have made it a habit of conducting a basic inspection of equipment prior to starting out on a trip. Upon returning home after picking up the trailer, I discovered that one of the tires was 35 psi low on air. This was an easy fix, but I would suspect most people would not have checked the tire pressures and a tire this low has the potential of blowing out on the road. During the same inspection, I found that the driver’s side brake light and blinker did not work. There was nothing I could do to correct the lighting, so I just had to be aware that a blinker was not working. The no-operative blinker made maneuvering in Atlanta traffic much more difficult. My wife and I left Ooltewah late Sunday morning and almost immediately after getting on the interstate, I sensed that something wasn’t right with the trailer. At times, I could hear a banging noise and it felt like a tire was out of balance. However, I couldn’t see any issues in the mirrors and my personal tire pressure monitoring system didn’t indicate any issues. About 30 minutes later, a concerned driver pulled up next to me and said that we had an issue with a tire. We pulled off at the next exit to investigate. I had the equipment to jack that side of the trailer up so I could inspect the tires. After inspecting the tires, rims, lug nuts, etc, I couldn’t find anything other than both wheel bearings needed replacing. However, the worn wheel bearing issue would not have resulted in an issue visible from a passerby on the interstate. Having not found anything wrong, we continued on to Charleston paying very close attention to our mirrors and any new sounds or movement in the trailer. About 30 miles down the road, we stopped again to check on the trailer. During this inspection, I found the issue. The rear leaf spring on the driver’s side was broken and that tire basically had no suspension. Under certain conditions, that tire would bounce up and down violently. Luckily the banging had not caused catastrophic damage. By this time, I had also figured out how to drive to prev

Raymond A. on

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Ken M. on

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Nothing. Everything was perfect.

greg F. on

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Make sure the truck is swept out including the upper deck before renting

Garry B. on

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Dan S. on

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let them know size of trailer ball required.

Winnella P. on

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I understand that the rep there was new but it took entirely too long to get my equipment and she was unaware of my reservation that was made. It was really frustrating.

tanya S. on

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Shane W. on

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No need to improve. Great location and customer service.

ALAN B. on

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Keep up the good work!

Joshua G. on

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All good here. Good services

DAVID A. on

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Very friendly and helpful staff

Thomas R. on

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WENDY B. on

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BILL C. on

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I have used Hunter Road U-Haul for a long time The relationships I have built with those people are the reasons I continue to use U Haul

Brenda P. on

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Wayne J. on

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ALAN B. on

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New staff was very good! thank you.

Christoher B. on

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Joshua G. on

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JESSE J. on

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have trailer wiring harnesses inspected prior to rental.

Brian R. on

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The paint was peeling from the trailer. When you brush against it, your clothes/skin became pale white like brushing against an old white-washed fence.

Renee W. on

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The Uhaul was easy to drive and very well maintained. I received excellent service from Hunter Road Self Storage.

kyle M. on

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Easy turn in. Very friendly. Great experience.

John M. on

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Customer did not leave a comment.

W. Joel C. on

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The front desk person was extremely helpful and professional.

Jean E. on

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David B. on

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KENNY C. on

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David B. on

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Greg Y. on

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NORA M. on

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Stacy was very helpful and informative.

Donald D. on

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Hunter road storage was a great experience from the very beginning in aug. of 2017 till I moved my belongings to Florida on may 22,18. My opinion about my dealings with them could not be any better because of the total excellent customer service I received!throughout . I have and will continue to recommend they're facilities to anyone! Moving ones home and belongings is at the least a very stressful one but the help I received and total cooperation from them and Uhaul was extremely well done! They represent Not just "Uhaul" as top notch but their storage facilities also. Very clean,organize, and well staffed and managed. They do you proud as a leader in the self help moving industry. My family rates them a 5+ for our storage and moving adventure ?????? thank you from the intier Donald Dawson family

Callie S. on

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BILL C. on

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Outstanding. Ooltewah Uhaul is the best I ever used

Melissa F. on

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They are not as organized, communicative or properly set-up to assist customers as Rhodes Storage. Had to ask attendant to look over van and give us some sort of record of existing damage, did not get full paper work with gas amounts, etc. Did not receive checkout email of order for records.

Marvin H. on

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Customer did not leave a comment.

Marvin S. on

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Very good service

Wesley L. on

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For sure I recommend this location to rent U-haul, but never recommend Ringold location, his manager Daniel was so rude with me just because I have a different license from other country, he makes me feel bad just I'm from other country, I'm turist in USA and I have my legal papers that allowed to me drive in USA with my costarican license and that's why in all the rent a cars acceped it... just with Daniel this works different, his treatment was like a racist...

john H. on

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No help hooking the trailer up. I'm able to do it, but everyone else has been out with you to make sure you were hooked up correctly.

Ron H. on

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Gary R. on

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Nothing

raymond J. on

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Was told 99 Dollars if we returned on Saturday. Was billed much higher.

WALTER S. on

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David B. on

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Great service. Nice staff!

Gerard H. on

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Ed S. on

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Very pleasant people to work with at this location. Prompt in responding to information needed to make a decision.

Kimberly S. on

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Timothy A. on

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Bryana K. on

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This is a new facility and they are definitely still working out the kinks. I originally reserved a 4'x8' trailer at a different location. I received a call that they did not have it, but that this other location had my size (Hunter Road Storage). I arrive and wait a few minutes to be helped. I am charged for a 5'x8' trailer and taken to it. When I showed the employee my online receipt of 4'x8', she was unable to process a refund and had to wait for a manager. Unfortunately, a week later, they still have not processed the refund.

Bill J. on

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Everything went well on both ends. Appreciate help on both ends

Michele H. on

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Customer did not leave a comment.