Customer Reviews for Hurricane Auto Repair
(U-Haul Neighborhood Dealer)

149 reviews

2354 US Hwy 60   Culloden, WV 25510

(304) 562-5848

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/31/2022: Closed

Services at this Location:

Contact Us

(304) 562-5848

2354 US Hwy 60
Culloden, WV 25510

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/31/2022: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

GLENN B. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

The service is exceptional. The service is personalized and up-and-beyond.

Steven B. 
Rating:
5.0

Super friendly and professional staff that works to get the right equipment movers need. A+++

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

meliessa W. 
Rating:
5.0

Very friendly and professional business. They will work with people to meet their needs. I definitely strongly recommend Hurricane Auto Repair!

Christopher H. 
Rating:
5.0

Very helpful, friendly and knowledgeable. Will be back for further rentals.

charles R. 
Rating:
5.0

Very friendly and helpful.

charles R. 
Rating:
5.0

Friendly and professional and no waiting time. Also saved me a good bit of money having me returning the truck to his business instead of another city. The “other city” would've added nearly $100 more. Very satisfied!

Christopher H. 
Rating:
5.0

Great people to deal with -- very friendly and helpful.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BRYAN Y. 
Rating:
5.0

Customer did not leave a comment.

Jameson A. 
Rating:
5.0

Really great guy to deal with.

CHARLES R. 
Rating:
5.0

The gentleman that owns the business was very helpful and friendly.

CHARLES R. 
Rating:
5.0

Excellent and friendly, efficient service.

ANTHONY WAYNE W. 
Rating:
5.0

The owner Jim is extremely friendly and helpful.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

RICH H. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Jim was an absolute pleasure to deal with. Very helpful but not intrusive. Will definitely go back in the future.

RUSSELL P. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Great customer service! So friendly and welcoming!

KYLE ANDREW S. 
Rating:
3.0

I will never use uhaul again. I reserved a truck online at 6012 Macorkle Ave St Albans, WV. I checked before I left to pick it up, and they had given it to someone else. The guy said, oh that's okay come on in we have tons of trucks. I drive the 20 minutes it takes to get there and they look at me like I'm stupid and say they don't have any trucks available.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
3.0

I scheduled my pickup somewhere else closer and the truck was not available when I arrived. I was then redirected to another location and I had to return the truck to this location, which was far from my final destination. Also, about a month ago, I had to rent a truck from uhaul and did not have a great experience from the pickup site. The manager was very upset and told me he had canceled my order due to a death in his family but uhaul did not alert me. I was redirected to multiple sites in order to obtain the moving equipment from my order.

Kevin M. 
Rating:
1.0

The inside of the truck was very dirty the trucks heater smelled like dead fish and honestly I'd like to have a refund and I'll start using Penske now on.

Cody F. 
Rating:
5.0

Very friendly to do business with and understanding, Stayed open after hrs until I got off work ⭐⭐⭐⭐⭐

Steven Wetzel E. 
Rating:
5.0

Customer did not leave a comment.

EDDIE JOSEPH M. 
Rating:
5.0

Have more 15 foot trucks available

Michael Bryan Y. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Very good people to know and deal with.

Daniel T. 
Rating:
3.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Don't change a thing!

William Lee P. 
Rating:
5.0

Great people and great rates

Morgan H. 
Rating:
5.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN WETZEL E. 
Rating:
5.0

Tim at this location and his wife were very helpful and accommodating. This is very close to my house and I have stopped in to ask questions and have truck size changed. He has gone above and beyond and highly recommend.. .

SCOTT DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

They went above and beyond what I expected and they were very helpful and kind. I was very pleased with the way they helped us. I would recommend this company to everyone.Thank You for everything you have a repeat costumer for sure. THANKS AGAIN

Rebeccaa R. 
Rating:
4.0

Just keep maintenance up on trucks

MARY S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Good support and customer friendly.

Doyle W. 
Rating:
4.0

Make the reservation and pick up it repeatedly ask me for some of the same information but overall was a good experience would recommend

Betty L. 
Rating:
4.0

I had asked for a dolly with the truck, but one was not provided.

RANDY M. 
Rating:
2.0

The physical location doesn't match the map location on the map, the scan wouldn't work the customer service via phone was miserable until a supervisor got the call. Overall very poor experience

BRANDON MICHAEL H. 
Rating:
5.0

Everything was just fine

Homer B. 
Rating:
5.0

nice guy we were in and out quickly trailer was in great shape

chris H. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT K. 
Rating:
5.0

Great service! Jim is the best!

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Yasir M. 
Rating:
5.0

Customer did not leave a comment.

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne F. 
Rating:
5.0

Customer did not leave a comment.

TOMMIE B. 
Rating:
5.0

Recommended this location to friends and family in that area.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

AMBER M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Customer did not leave a comment.

Russell A C. 
Rating:
5.0

Customer did not leave a comment.

Harold B. 
Rating:
5.0

This is the second time I have rented from this location and they always do an excellent job!! Keep up the great work!!

Diane G. 
Rating:
5.0

Customer did not leave a comment.

Daniel Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Josh D. 
Rating:
5.0

That man was awesome and super nice

Lisa Jo V. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW DAWSON W. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

abbie C. 
Rating:
5.0

They were able to match the local Hurricane price - thanks! UHaul - this location is literally 30 feet from Hurricane Main Street - so they should be able to compete with the other Hurricane dealers. They do a great job, very friendly, good phone support - great service!

WALTER M. 
Rating:
5.0

My rental experience with Jim was excellent, he was very helpful in getting my rental when I needed it, no hassle return and he was very nice. Thank you Jim !!

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Olin M. 
Rating:
5.0

This place was so helpful in helping us in all our moving needs! Very fast very friendly!! Will be doing future rentals from them!!

tiffany C. 
Rating:
5.0

This location was incredible. Jim was super helpful and was one of the nicest men I've met in a long time. If I or any of my friends need a Uhaul, I will tell them to go to this location and see Jim. I can't thank him enough.

Micah Carpenter C. 
Rating:
5.0

Wonderful on both ends

Stuart C. 
Rating:
5.0

Trailer legs in the 5x9 trailers, would be very helpful.

OLIND M. 
Rating:
5.0

Friendly and very helpful

Robert Allen P. 
Rating:
3.0

Customer did not leave a comment.

CAROLYN T. 
Rating:
5.0

Customer did not leave a comment.

Martha A. 
Rating:
3.0

Every vehicle inspected according to a corporate level checklist.

Charles W. 
Rating:
4.0

Great customer service. Easy process, friendly mgmt, and accurate pricing.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Justin Adam V. 
Rating:
3.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Trevor J. 
Rating:
1.0

I rented the vehicle for one day, I ended up using it for 3 , on second day I tried calling to explain the truck was not safe it had issue when pressing brake it pulled sever to right, and had a horrible miss that caused me to get 4.6 mpg have receipts to show, he didn't answer so I didn't trade it in just used it to finish so when I brought it back he said he would not charge me the third day of rental, and also said he was not charging me for mileage for that day either, that no new charges were going to be placed on my credit card, I asked him if he needed any other funds to call and I would bring him a debit instead of my credit card because my paycheck had went in my acct. He said not to worry no other charges. I left the u-haul on sat around noon by the next day he charged credit card another day and mileage. I tried calling all week and no one would return my calls, I have phone records to prove. Word of mouth is key to small community here and as long as this isn't resolved you will not get any good reviews , sorry I feel this way but was done wrong period!

Brian Keith P. 
Rating:
5.0

So helpful!

Christy P. 
Rating:
4.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

I had no issues making the reservation online to picking up my trailer. The representative was a very friendly and helpful too!

Diane G. 
Rating:
5.0

Customer did not leave a comment.

Eliseo C. 
Rating:
5.0

Customer did not leave a comment.

ALLISON LEIGH H. 
Rating:
5.0

Customer did not leave a comment.

Justin Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Allison H. 
Rating:
5.0

Customer did not leave a comment.

Aaron Lee C. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Anthony Wayne Ii W. 
Rating:
3.0

This was not my contracted drop off location. My original location refused to take it. Sent me to another location a couple of miles away, they refused it. Finally, had to drive to a further location before anyone would take it. Uhaul dropped the ball, big inconvenience.

Russell L. 
Rating:
4.0

The uhaul truck was clean. The truck is the problem. The engine rev up when started.The truck jumped forward then when jumped when reverse then in neutral just rev up sitting there . After 45 second it would stop . Then drive just fine after that . But any time it was started it would just jumped which ever way you were going. I think I deserve a refund of some sort .

DANIEL S. 
No reviews have been submitted for this location.

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