Customer Reviews for Idyllwild Laundry Service
(U-Haul Neighborhood Dealer)

314 reviews

54221 Maranatha Dr   Idyllwild, CA 92549

(951) 527-5842

Hours

  • Mon–Thur
    8 am–5 pm
  • Fri–Sat
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(951) 527-5842

54221 Maranatha Dr
Idyllwild, CA 92549

Services at this Location:

Hours

  • Mon–Thur
    8 am–5 pm
  • Fri–Sat
    8 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Idyllwild is a mountain town and is usually less than stellar. But the equipment was good and help was offered to get the right ball hitch for my vehicle and it all came together

Corey P. 
Rating:
5.0

Awesome customer service at this location!

NANCY J. 
Rating:
5.0

Not sure that it can be improved. They do a great job!

terry S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
5.0

Great job

LESLIE G. 
Rating:
4.0

Richard is approachable, and easy to talk to. He went above and beyond cleaning the windshield before I'd drive away. I talked to Richard's wife the day before when I did the reservation and is also very personable and friendly.

Abe G. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
3.0

Lower your prices. Or offer a discount when customers use a U-Haul within 6 months of the last time. I'm a loyal customer and perks/discounts would be great!!

Christina P. 
Rating:
5.0

Great job

LESLIE G. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Loved the friendly local business owners who represent uhaul very well

JOSE E. 
Rating:
5.0

No problems at all

steven E. 
Rating:
5.0

It was a fantastic, easy experience, as always at the Idyllwild location.

Beth B. 
Rating:
5.0

Customer did not leave a comment.

Jan G. 
Rating:
5.0

Everything was great!

kathy W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

eliza K. 
Rating:
5.0

Make sure the box truck area is well swept and clean the windows. Nothing worse than getting into a rental and having windows that aren't perfectly clean. The windows weren't bad, but they should be cleaned between renters.

allan S. 
Rating:
5.0

Always good service.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Josh J. 
Rating:
5.0

Customer did not leave a comment.

deborah W. 
Rating:
5.0

Customer did not leave a comment.

dianna A. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Idyllwild UHaul is the best ! Richard goes beyond the expectation

LESLIE G. 
Rating:
4.0

Very friendly and courteous, available at any time.

dennis R. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
4.0

All was easy and went well.

dennis R. 
Rating:
5.0

Idyllwild u haul is the best

LESLIE G. 
Rating:
5.0

Not a thing,

Lindsay P. 
Rating:
3.0

Trailer was fine. One blanket had burn holes but I didn't need them all. The dolly was worthless. Wheels were so worn they wouldn't turn with weight on them.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Great service beautiful truck

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

Eve and Richard run a tight ship and are excellent in providing top notch availability and service. I will recommend them strongly to anyone with truck rental needs! Dora Dillman

Dora D. 
Rating:
5.0

Richard and Eve are very service oriented. Much appreciated

Janet M. 
Rating:
4.0

Customer did not leave a comment.

Piotr W. 
Rating:
5.0

Richard was very friendly and accommodating and was a pleasure to work with.

Wayne C. 
Rating:
5.0

The only inconvenience was that I had to wait close to hour on hold (on the phone) for a customer service representative so I could check-in online for the uhaul truck. However, once I got through to the customer service agent, he was very kind, thoughtful, and walked me through the entire check-in process.

Leah I. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Best Uhaul ever experienced. The owners are the nicest people!

Scott N. 
Rating:
3.0

Furniture Pads that I requested were not provided. Tried to get a hold of customer service over the phone and the wait was 40-50 minutes and couldn't wait. Live chat service in the app or online was hidden (found later that night after googling how to contact Uhaul). All very annoying.

William R. 
Rating:
5.0

Customer did not leave a comment.

Juanice L. 
Rating:
5.0

Customer did not leave a comment.

Alfredo S. 
Rating:
5.0

They provide an outstanding service. The truck was ready for me when I got there. The customer service was excellent.

Gilbert S. 
Rating:
4.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Rear cargo door would bind in closed position. Required crow bar to force open. Probably needs lubrication.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

harry B. 
Rating:
5.0

The only issue was a few leaves and a 6 inch lizard was in the trailer before we loaded it

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

peter G. 
Rating:
5.0

Customer did not leave a comment.

sharilyn M. 
Rating:
5.0

Eve was super helpful and went the extra mile to take care of us after we found out over the phone from UHaul Corporate Headquarters that we could possibly have to drive 2 hours one-way to pick up our equipment and we would not have received that information until the night before our appointment for pick-up. I suggest making reservations directly through the UHaul location you want to pick up your equipment from rather than reserve online. THANK YOU EVE FOR YOUR EXCELLENT CUSTOMER SERVICE!

Suzanne D. 
Rating:
5.0

The pick up location was excellent, friendly and helpful. The online experience was terrible. I will look for other carriers next tme.

Dionisio R. 
Rating:
5.0

Nothing to improve - it's great service 😀

Andrzej M. 
Rating:
5.0

Bravo. Perfect!

michael N. 
Rating:
5.0

No suggestions.

Michael B. 
Rating:
5.0

We had an excellent experience with our truck rental ! So appreciated the service! So nice to be able to pick up in Idyllwild!!

Micheal Q. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Wonderful experience with friendly, helpful customer service. Thanks for making things so easy.

Beth B. 
Rating:
5.0

Customer did not leave a comment.

Manuel E. 
Rating:
5.0

Customer did not leave a comment.

erma D. 
Rating:
5.0

Fit our needs perfectly

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

None. Great job!

SIXTO B. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
5.0

It takes forever to get in contact with any of your departments

Jaime G. 
Rating:
4.0

Poor wifi signal for AT&T customers at this location. Had to call U-Haul to reschedule my online appointment, because the U-Haul App was not connecting due to poor wifi service at this location. Was also expecting a receipt via email or text from U-Haul, but 24 hours after delivery, still no receipt.

FRED D. 
Rating:
2.0

I needed assistance accessing the key and the employee said their U-Haul office was closed. She instead said I should call U-Haul customer service. I requested a no contact pickup online, so the pickup site put they key in one of their boxes. However, the U-Haul app said to go inside to pick up the key. I wasted about 45 minutes trying to get in touch with a U-Haul rep to help me unlock one of the key boxes. There seemed to be an issue with U-Haul's online system/app, but the person working at the pickup location wasn't helpful either.

Ryan M. 
Rating:
4.0

Customer did not leave a comment.

Jill P. 
Rating:
5.0

Customer did not leave a comment.

KEITH G. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Denice S. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Change of thing. Richard is always accommodating this is my third time renting from this location and I plan to do it again in a few more weeks. The equipment was clean as a whistle and the truck ran perfectly everything went off without a hitch 100% recommend this location thank you Richard Cindy Waters

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

robin W. 
Rating:
5.0

Great people who know your name when you walk through the door and I know theirs...only in Idyllwild CA.

David A. 
Rating:
5.0

Customer did not leave a comment.

Mel H. 
Rating:
5.0

Customer did not leave a comment.

Sharon A. 
Rating:
4.0

Customer did not leave a comment.

Jerome S. 
Rating:
5.0

Think would be helpful to provide short list of what to expect when you get to a location to do a fully remote pickup. It went smoothly for me but was not always clear what next steps were. But still love the ability to do everything without waiting in line.

Christopher M. 
Rating:
5.0

Wonderful people!

Kendra W. 
Rating:
5.0

Customer did not leave a comment.

pat A. 
Rating:
5.0

Thank You !

Edward J. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Very helpful.

barb P. 
Rating:
5.0

Extremely helpful and knowledgeable staff. I had never used a trailer and was a bit nervous about it but the gentleman (forgot his name) helped ease my concerns when he helped ensure the trailer was secured using the parts I got from my Uhaul hitch installation. It was not the easiest drive due to significant road work being performed at the time of my visit but would happily use this location again simply because of how easy it was.

Jonah L. 
Rating:
5.0

Customer did not leave a comment.

An B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

It was challenging to get logged in to the online system, if you had a direct number to help you get through checking in it would be great.

joe C. 
Rating:
5.0

Your customer service is horrendous. Both times I called I was on hold between 40 and 70 minutes. Then the reservation I made wasn't processed the next day and I had a one hour delay picking up my rental truck. I won't use U-Haul again.

Sheila L. 
Rating:
2.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Service in idyllwild ca. Was first rate with a team that together made this rental a pleasant experience

James N. 
Rating:
2.0

The husband and wife who run this U Haul outlet were nice when we rented but when our driver tried to return the truck prior to 8 am (to save us an extra day's expense) they told us the truck was not returned in time even though our driver insisted he had returned it at 7:58. We found this extremely disappointing and unfair.

MATTHEW W. 
No reviews have been submitted for this location.

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