Customer Reviews for Idyllwild Laundry Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Idyllwild Laundry Service

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Sharon A.
Rating:

Customer did not leave a comment.

Jerome S.
Rating:

Customer did not leave a comment.

Christopher M.
Rating:

Think would be helpful to provide short list of what to expect when you get to a location to do a fully remote pickup. It went smoothly for me but was not always clear what next steps were. But still love the ability to do everything without waiting in line.

Kendra W.
Rating:

Wonderful people!

pat A.
Rating:

Customer did not leave a comment.

Edward J.
Rating:

Thank You !

Roger C.
Rating:

Customer did not leave a comment.

MICHAEL C.
Rating:

Customer did not leave a comment.

barb P.
Rating:

Very helpful.

Jonah L.
Rating:

Extremely helpful and knowledgeable staff. I had never used a trailer and was a bit nervous about it but the gentleman (forgot his name) helped ease my concerns when he helped ensure the trailer was secured using the parts I got from my Uhaul hitch installation. It was not the easiest drive due to significant road work being performed at the time of my visit but would happily use this location again simply because of how easy it was.

An B.
Rating:

Customer did not leave a comment.

MICHAEL C.
Rating:

Customer did not leave a comment.

joe C.
Rating:

It was challenging to get logged in to the online system, if you had a direct number to help you get through checking in it would be great.

Sheila L.
Rating:

Your customer service is horrendous. Both times I called I was on hold between 40 and 70 minutes. Then the reservation I made wasn't processed the next day and I had a one hour delay picking up my rental truck. I won't use U-Haul again.

David P.
Rating:

Customer did not leave a comment.

James N.
Rating:

Service in idyllwild ca. Was first rate with a team that together made this rental a pleasant experience

MATTHEW W.
Rating:

The husband and wife who run this U Haul outlet were nice when we rented but when our driver tried to return the truck prior to 8 am (to save us an extra day's expense) they told us the truck was not returned in time even though our driver insisted he had returned it at 7:58. We found this extremely disappointing and unfair.

Andrew L.
Rating:

Thank you for helping make sure that we have a 20 ft truck up on the mountain so we can feed the people in need every week.

Andrew L.
Rating:

The reason this location is below average has nothing to do with Eve and Richard Nash who have gone above and beyond to help us out. The problem is that I rent the 20 foot truck EVERY WEEK from U-Haul to pick up food for the community from a food bank. We are feeding about 300-350 people per week but U-Haul keeps giving away the 20 foot truck and not sending one back. This past week Richard had to drive 30 minutes one way to pick up a truck for us in Anza. We are already 100% volunteer and I don't think it is fair for us to pay more in mileage just because you can't keep a truck up here. Moreover, Wed night we have to load last week's pallets on the truck so we can return them on Thurs morning in Temecula. If we had to pick up the truck in Hemet, we would have to send a volunteer Wed night to Hemet (40 min drive), then load up the truck, That volunteer would have to leave their personal car in Hemet (NOT SAFE). Then the volunteer would have to drive to Temecula in the morning, come back up to Idyllwild, then drive again to Hemet to drop off the truck then drive BACK up to Idyllwild with their personal car. That is 3 round trips instead of one.Richard Nash has tried to secure a 20 foot truck at the Idyllwild location for each time, after 3 times the company has ignored our reservation. I also spoke to traffic. Please let me know how we can work this out. The nonprofit would even pay alittle more just to be sure we could have the truck each week. My email is maraschoner@gmail.com thank you

SUZANNA D.
Rating:

While it was unusual that the location was inside a laundry mat, the staff were very pleasant, friendly and helpful .

GREGORY B.
Rating:

Last customer hauled plants or bushes. Looked clean, but a coat of dirt inside. Had to clean before use.

GARY B.
Rating:

Disorganized, poorly managed, not really concerned about helping customer.

Robert P.
Rating:

They were closed when we dropped off the trailer. We have used them before and very helpful and friendly.

Andrew L.
Rating:

The app is the WORST. It does not work reliably. I think the problem relates to the U-Haul website since 2 out of 3 of the times I have used it the app has not worked and the last time it did not work the guy in traffic also could not get his end of the website to work either.The other thing: they told me that someone at a Hemet office wanted to take the truck that we are using for our weekly food delvieries even though we had it reserved. Thankfully the owners of the local franchise stopped them.

Scott P.
Rating:

Check in process was un nesseceraly long and required internet (service minimal in area) additionally a lot of the check in delay could have been done upon reservation or day of before arrival...

Mara S.
Rating:

The app was terrible. I added payment info etc online a couple of days before but had to re-enter it all. The app wouldn't take the photo of my drivers license even though I tried in various lights and the green square would "close" around it. No luck. This was a really stressful check in not because of the people at the location but because of the app. We were picking up food for a food distribution and it put us behind schedule about 45 minutes - super stressful...

David S.
Rating:

Dropped off the trailer before the expected time on a Sat, location didn't check the equipment in until the following Monday, we were charged for 2 additional days rental plus 2 additional days of insurance. Cakes location and were told that the issue was because we dropped off at the wrong location. I told them I was looking at the contract and that it states THIS LOCATION, and that I called when the trailer was dropped off on Sat at 12:00. I had to call the uhaul “traffic” department to get this issue corrected. They were professional and took care of issuing my credit because this location made the error. They told me this happened because the person that does the U-Haul for this location wasn't there on Weekends? If your going to accept drop offs, make sure you have people available to check in equipment, or back date the date of receipts. Luckily my account had the $ to cover the error. Do better! And be honest.

Elena K.
Rating:

Customer did not leave a comment.

brett W.
Rating:

Customer did not leave a comment.

Brett W.
Rating:

Easy quick rental and return. Thank you

Travis H.
Rating:

Customer did not leave a comment.

Bryce P.
Rating:

Richard was very helpful. It's great knowing there's a reliable truck rental spot up in isolated Idyllwild.

John S.
Rating:

Excellent equipment and friendly employees.

Kimberly E.
Rating:

Good Good Good :)

Matthew S.
Rating:

Nothing, the was the most helpful Uhaul location I have ever rented from. Even though I live in Hemet, the Hemet Uhaul location has poor service, and I always receive a call that my rental equipment isn't available the day before. Extremely inconvenient with an additional 30 to 50 minute drive. I will use Idyllwild going forward.

Mark L.
Rating:

Customer did not leave a comment.

Jeremy B.
Rating:

Customer service was great. The truck was ready to go. Recomend this uhual store to anyone living in the area.

Andrea C.
Rating:

Richard was great and help us. I totally recommend the Idyllwild office!

James S.
Rating:

Customer did not leave a comment.

Richard C.
Rating:

the store was closed when i got there.....i knew it would be but they had the key dropoff so i dropped it off. the online dropoff was a bit tedious to use.

Kaiele L.
Rating:

Customer did not leave a comment.

Beth B.
Rating:

The Idyllwild UHaul is fantastic!

Glenn S.
Rating:

Staff at both locations were friendly and helpful.

Megan K.
Rating:

Customer did not leave a comment.

Cindy C.
Rating:

Richard at this location was wonderful to deal with. Very professional and concerned that everything was perfect for our needs. Idyllwild is known for friendly people and Richard is a great example of that.

Michael B.
Rating:

No suggestions. Very good service.

Cayla P.
Rating:

Customer did not leave a comment.

JOHN S.
Rating:

What a great experience

James C.
Rating:

Great guy on site - friendly and responsive

Tatiana W.
Rating:

Honestly I have rented 3 uhaul trucks from this exact location in Idyllwild. They are friendly. They are helpful. I just had a very long move and it was so easy to rent and took a lot of stress off of us.

Carol J.
Rating:

Customer did not leave a comment.

bob S.
Rating:

Customer did not leave a comment.

romi R.
Rating:

Great service and friendly staff

rick B.
Rating:

Customer did not leave a comment.

victor J.
Rating:

Best U Haul experience yet!!

ROBERT P.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Quick, curtious and knowledgeable service.

erma D.
Rating:

The customer service is always warm and personable. They are always very accommodating as I have used their services many times.

nancy J.
Rating:

Quick, fast, friendly and a great experience! Thanks so much!

hannah F.
Rating:

Customer did not leave a comment.

Richard S.
Rating:

Customer did not leave a comment.

Andrew M.
Rating:

It was easy and relaxed. Just like Idyllwild is supposed to be.

latoya C.
Rating:

Customer did not leave a comment.

Beth B.
Rating:

Best and friendliest UHaul experience yet!

david G.
Rating:

The local dealer was awesome and very accommodating, high marks, I couldn't have been happier with that part of my experience !! The price per mile fee, I feel is way to expensive, this is a corporate matter that should be looked into.

AURELIO P.
Rating:

:)

ROBERT P.
Rating:

Always has what I need available and on short notice. Great staff and very friendly!

brandy J.
Rating:

Customer did not leave a comment.

Barry S.
Rating:

Thanks for the early check-in. That really helped us out a lot!

Tom P.
Rating:

Customer did not leave a comment.

ROBERT P.
Rating:

Great people, plenty of trucks to choose from on short notice.

Benjamin R.
Rating:

Customer did not leave a comment.

ed L.
Rating:

Perfect

David S.
Rating:

Customer did not leave a comment.

Becky B.
Rating:

Thank you for all your assistance!

Carl G.
Rating:

Customer did not leave a comment.

DEBORAH W.
Rating:

Richard is very pleasant, kind, and helpful!

mark M.
Rating:

Customer did not leave a comment.

John M.
Rating:

Customer did not leave a comment.

Russ S.
Rating:

Love these guys. Great job, good people

mark H.
Rating:

this is a first rate facility with great customer service

Steven Z.
Rating:

Very fast and curtiuos service...Thank you

sandra A.
Rating:

Stay the same

Steve H.
Rating:

Customer did not leave a comment.

Scott P.
Rating:

TY

Gary S.
Rating:

I am so impressed by the experience. Quick check in and out, and the friendliness was over the top. I will definitely both use them again, also I will recommend them to anyone who needs the service.

Aaron W.
Rating:

I can't think of anything. This facility was fast, friendly and very easy to access.

DEBORAH W.
Rating:

When I made my reservation, I was not informed that my location in Idyllwild closed at noon! Luckily, the owner came down for me!

Scott M.
Rating:

Customer did not leave a comment.

JOYCE M.
Rating:

Customer did not leave a comment.

Cynthia W.
Rating:

Great customer service so helpful as well.

Christopher R.
Rating:

Customer did not leave a comment.

David C.
Rating:

Richard is outstanding!

dave A.
Rating:

Helpful

Sharon T.
Rating:

Customer did not leave a comment.

barbara G.
Rating:

Customer did not leave a comment.

crystal T.
Rating:

Thank You !!!

Benjamin F.
Rating:

Super easy drop keys and drop off box.

beth B.
Rating:

Absolutely awesome experience!!! Thank you!

ed M.
Rating:

Thank You Richard

No reviews have been submitted for this location.

Back
To Top