Customer Reviews for Indig Contracting
(U-Haul Neighborhood Dealer)

397 reviews

235 Dixon Rd Unit 102   Etobicoke, ON M9P2M5
(Stairway is located next to convenience store Take stairs up to unit 102)

(365) 401-2048

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2024: Closed

Services at this Location:

Contact Us

(365) 401-2048

235 Dixon Rd Unit 102
Etobicoke, ON M9P2M5
(Stairway is located next to convenience store Take stairs up to unit 102)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

easy to use

GIANPAOLO T 
Rating:
4.0

Customer did not leave a comment.

Regis J 
Rating:
5.0

Customer did not leave a comment.

Greg B 
Rating:
4.0

Customer did not leave a comment.

THADEUS O 
Rating:
4.0

Customer did not leave a comment.

Gordon S 
Rating:
5.0

I drove in total less than 5km and was charged $18 for gas not sure this is appropriate

craig s 
Rating:
1.0

Charged fee to fill the truck with gas when it was returned full. Attempted to contact location and no one returned my calls.

Scott H 
Rating:
5.0

Nice customer service

Kashmir s 
Rating:
1.0

I was charged a cleaning fee even though I returned the track clean. So disappointed!

HUGO E 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
4.0

This is a complain I want to do with the overall service from U-Haul. I want nitialy booked the trailer where they said it would have the trailer garanty. A few days before you called me to change the location which didn’t really please me as it was out of my way. When I got there there where no U-Haul equipment and not even an office. When I called the customer service number the guy asked me where I was with specific local points and all gave me the run around all around the plaza and the offices in the plaza’s second floor. But still no U-Haul in sight. He finally sent me to another location where the U-Haul office was initially closed and doors locked. When the U-Haul employee finally showed up, the customer service guy just hung up impolitely, not waiting to confirm everything was ok. I lost more then one hour before taking possession of the trailer which again besides inconscience, cost me time and money on top of a meeting I needed to attend. I brought the trailer one day earlier then planned because of the lost meeting. I was charged the full four days anyway. I should be credited at least on day four all the trouble and consequences of the bad service U-Haul Canada gave me.

Julien G 
Rating:
1.0

Charged extra

Mahr_Ali H 
Rating:
5.0

Customer did not leave a comment.

rodgerr f 
Rating:
5.0

The owner of the store, Will, was amazing and helpful. Great customer service and experience!

Andrew G 
Rating:
3.0

Have someone available to answer the phone when we call. No one would pick up nor return our calls at this location. I had to use the chat to get confirmation. This location lacks customer service.

Gordon S 
Rating:
5.0

Friendly and professional location.

Janos L 
Rating:
1.0

The agent Carlos took over 30 minutes to approve a pick-up and was poorly responsive. In addition, the app was not working well and the location doesn't have any signs

Miguel G 
Rating:
5.0

It was easy and awesome like always keep up the good work

Siciid X 
Rating:
5.0

Customer did not leave a comment.

Amara C 
Rating:
5.0

Good man and great experience ! Thank you.

TARASW D 
Rating:
5.0

Hello customer service I rented this trailer for few days and due to lots of breakdown and having you to get mechanical repairs done it was very inconvenient and caused major delays in our deliveries. I am seeking compensation for equipment not safe and up to standard A lot of money been paid for unfit trailer for the ministry of transportation guidelines. I am asking for full compensation Thank you Barry Charles Pg Eng

Barry C 
Rating:
4.0

Include a ice scraper

Jordan B 
Rating:
5.0

Cool stuff

Abdulkarim A 
Rating:
5.0

Perfect

Afees A 
Rating:
4.0

It would be nice if all your trailers had the built in ramp.

Robert H 
Rating:
3.0

It is a testament to the staff at this location, which is a considerably small office area, but still do a BIG job for the customers.

Sean O 
Rating:
3.0

Pick up the truck with an empty fuel tank. Got a minimum fuel error on the dash with one km of driving it which never happened with uhaul before.

Aagam S 
Rating:
5.0

I don't think you need someone to tell you something,really you are perfect Thanks

Mahdi A 
Rating:
5.0

Customer did not leave a comment.

Gerard M 
Rating:
5.0

Van was in great condition except it was really smokey

Dana H 
Rating:
4.0

Customer did not leave a comment.

Ricardo t 
Rating:
1.0

I was charged addtional 30 km this location is scamming people

Kunga R 
Rating:
1.0

Store closed before actual operating hours.

David F 
Rating:
3.0

Customer did not leave a comment.

Paul S 
Rating:
2.0

Overall experience from picking up the truck to dropping off was stressful except customer service who was ok

Muhammad Z 
Rating:
5.0

Customer did not leave a comment.

Matt J 
Rating:
4.0

Customer did not leave a comment.

Siddharth S 
Rating:
5.0

Great service

Michael M 
Rating:
5.0

The customer service guy was very helpful with all the things that we needed, very professional 👍

Lady J 
Rating:
1.0

Customer did not leave a comment.

Abhin J 
Rating:
4.0

Customer did not leave a comment.

Colette G 
Rating:
5.0

Customer did not leave a comment.

Arnel C 
Rating:
1.0

The person at the counter was very very rude! He called me on the phone in the afternoon and he shouted on me “where is my truck?”

EMRAH S 
Rating:
5.0

So far everything is good and above expectations.

Gurjit C 
Rating:
5.0

Customer did not leave a comment.

Aman S 
Rating:
3.0

Very convenient location, the office smelled a lot like cigar. Service very good. The unit a bit old, but working fine.

Rafael C 
Rating:
5.0

Customer did not leave a comment.

Iain G 
Rating:
3.0

Trailer parking a little tight but location is good.

Dave L 
Rating:
5.0

Excellent Customer Service at Location and she was very professional

samantha m 
Rating:
5.0

Customer did not leave a comment.

Deewacar I 
Rating:
5.0

Customer did not leave a comment.

Gary C 
Rating:
5.0

Customer did not leave a comment.

Fiona S 
Rating:
5.0

The ball receiver on the trailer is VERY loose. I finally put a rubber pad between the ball and the receiver. Because of the way the receiver lock works, this is NOT a plan for someone inexperienced with trailer hitches. Repair/replace the receiver.

Gilbert R 
Rating:
1.0

Better customer service. Make sure the vehicle booked is available and ready when the customer comes in to pick it up. Mine was not available! If not available, should offer another vehicle for the same price. Train the staff better!

dominic r 
Rating:
1.0

Customer did not leave a comment.

Laura W 
Rating:
4.0

I hope you can supply one option of free ramp bridges for the Customer , because they have dolles for shipping staff, but they have to move in the truck manually.

Honglin Z 
Rating:
1.0

I was charged extra even though I had returned truck in person before time. Not happy with service and would not refer Uhaul to anyone.

Savan P 
Rating:
5.0

Customer did not leave a comment.

Gordon D 
Rating:
3.0

service was great, very fast checking us in and getting us set up to go. Same when we returned the equipment. Way better staff than the rexdale location where it takes forever to get service.

Christopher H 
Rating:
5.0

Great first-time experience renting a small 4'x7' utility trailer. Good verbal instructions, an assuring Safety inspection and they let me carry on my way early in the morning. Since the premise was not gated, dropping Trailer afterhours was also easy using the online UHaul mobile system. a few clicks and snaps of photos and GPS location logged, Easy!

Chuang-Da Y 
Rating:
2.0

Great service but location was very hard to find. No sign at road.

RENEB S 
Rating:
3.0

Customer did not leave a comment.

AMANDA A 
Rating:
4.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

BERNARD S 
Rating:
5.0

Customer did not leave a comment.

Keval P 
Rating:
1.0

Not change a time slot gurentee in the middle Of the night. Completely ruined my day, started 2 hours behind. Schedule with three elevators booked. This all after I had been changed around locations and trucks three separate times! Not the best. Wouldn’t recommend u haul to anyone.

Jeffery W 
Rating:
3.0

Was advertised as 24/7 location. Arrived to pick up the truck and the location was closed and did not offer anytime pick up.

Kate H 
Rating:
3.0

Computer system was very slow

John C 
Rating:
4.0

The overall experience and the fact that Uhaul waited till the evening before to tell me I that Uhaul not keeping the reservation and not offering a solution until I asked about nearby towns leaves me with nothing good to say other than the truck worked well. The people at the pickup and drop off both were fine. They said it was in the hands of the head office computer system and I would have to contact Uhaul to iron out each issue which I did three times in three days.

TERRY W 
Rating:
5.0

Customer did not leave a comment.

Trevor D 
Rating:
3.0

The front brakes on the truck needed to be replaced as they were pulsing. Which means the rotors are warped.

Peter N 
Rating:
2.0

Customer did not leave a comment.

Yasin M 
Rating:
1.0

This location for uhaul pick up had the worst staff ever. The guy had an unnecessary attitude. He was unable to check me in and i asked him if he could call the customer service and check what the issue is and he gave me this response “fucking server is down. What the hell are they gonna do? Bring the server back up?” It’s understandable that there could be an issue with the website, it happens, but least he could do is be respectful.

SHREYANSH T 
Rating:
3.0

I'm grateful to have a location close to home! They did a good job!

Wayne C 
Rating:
4.0

Customer did not leave a comment.

Maksym Z 
Rating:
5.0

Customer did not leave a comment.

Joe S 
Rating:
3.0

Was not helpful for a problem we faced

Kimberly G 
Rating:
5.0

Good communication need

Yekeen a 
Rating:
5.0

Customer did not leave a comment.

Matthieu P 
Rating:
3.0

Customer did not leave a comment.

Danny G 
Rating:
5.0

N/A

Jody B 
Rating:
5.0

Great experience .

Kajaruban V 
Rating:
5.0

Ted is amazing. Always very friendly and helpful! Linda

Linda P 
Rating:
3.0

Slow service, I arrived before many whereas a fellow that booked back in April got priority, what happened to me, I had to come to this location to pickup an auto hauling trailer, put me behind schedule, I fought traffic all day! Not happy with this slow service and lack of training to personal who stated they didn't know how to hookup an auto transport trailer, I did it myself.

ANDREW C 
Rating:
3.0

The man at the register was about to cancel my truck because I was late due to unforeseen circumstances

Sahra M 
Rating:
5.0

Great experience so far. I have rented from this location several times already and will continue to do so.

JONAH C 
Rating:
4.0

Customer did not leave a comment.

Roxolana C 
Rating:
3.0

Customer did not leave a comment.

George Z 
Rating:
1.0

Staff was rude and not very helpful, did not explain the policy etc as I was a new customer, first time using your service, rate on the website indifferent from what i was charged, its almost doubled. I would never used uhaul again, i will find other carriers. Sorry the service sucks.

Gloria D 
Rating:
1.0

They changed me two days rental. Equipment returned at 30 minutes early my checkout time. Need my money back. Waited at gate for 30 minutes to come back Stacey from lunch. She appeared aft.er 55 minutes. Not my fault.

Sachin P 
Rating:
5.0

Customer did not leave a comment.

Adolfo C 
Rating:
5.0

Customer did not leave a comment.

Omar H 
Rating:
1.0

Customer did not leave a comment.

gurvinder S 
Rating:
5.0

Customer did not leave a comment.

Rodion Z 
Rating:
1.0

Worst service and may file a complaint against you guys.

Rankit G 
Rating:
4.0

Customer did not leave a comment.

Cyril A 
Rating:
5.0

Customer did not leave a comment.

Pavel S 
Rating:
2.0

Guy said I'm too early for my reservation when I showed up at 8:58am, said it's not 9am yet.... Literally had me waited for 2 min standing in his store. I guess showing up early isn't a thing anymore.

Eric L 
Rating:
5.0

Customer did not leave a comment.

Vinodhini S 
Rating:
5.0

Customer did not leave a comment.

Joe F 
No reviews have been submitted for this location.

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