I wish I Never rented from this place. I rented a truck and was unable to get the keys from a lock box, no code was ever given to get the keys but I was charged for a rental truck I never used and when I called the number provided it says the caller is not taking calls at this time to try again later with no options to leave a voicemail. PLEASE REFUND ME MY MONEYMelissa A.
Customer Reviews for IPack Ship & Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged $60 the night I picked up the u-haul. while using it, i stalled in the middle of the road.. It did not want to go. I was on hold for road side assistance forever and finally tried to start the vehicle. I was able to get it back to the location after stalling multiple times in traffic. Then i received a "receipt" that i still owed 155$. I only used it in town. There was NO record of the 60 they took from me the night i picked it up. HORRIBLE experience.Angela K.
Customer did not leave a comment.LAURA M.
The remote rental is a great idea. The iPhone APP was problematic. It kept timing out. It also rejected the picture of the mileage eight times. I actually had to use a different phone to complete the transaction.Al F.
The combination lock is a little tricky to unlock. The line and the letters do not line up exactly. Only a minor problem. Overall great experience. Thanks MichaelMichael J.
Customer did not leave a comment.Johnny U.
Katie Scott provided excellent customer service.She will be the reason I return to this store for future needs.Trina J.
A person who work there as very helpful find a free month storage and I'm very appreciate with her helping I will keep my mind with this office in futureCrystal J.