Customer Reviews for IStorage Castle Dr
(U-Haul Neighborhood Dealer)

118 reviews

105 Castle Dr   Madison, AL 35758

(256) 217-7775

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 10 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 217-7775

105 Castle Dr
Madison, AL 35758

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 10 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Clean the vehicle

Quintiila W. 
Rating:
5.0

Customer did not leave a comment.

Cari B. 
Rating:
5.0

Customer did not leave a comment.

Holly W. 
Rating:
5.0

Customer did not leave a comment.

Todd Q. 
Rating:
5.0

Nothing everything to include the service was excellent.

Brian H. 
Rating:
5.0

I was able to schedule a cargo van online the day before pickup...it was super easy and convenient. Everybody went out of their way to be friendly and helpful...thanks!

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

CAMERON K. 
Rating:
5.0

I did not make my reservation for this location and was never informed that it had been moved here until I showed up this morning at my originally requested location only to find out I had to drive across town to get the van I needed. I rated the location just fine, but Uhaul's overall service was poor.

Scott D. 
Rating:
5.0

Cleaner vehicle.

John S. 
Rating:
5.0

Kim Laney made my reservation and checked me back in. She was professional and efficient. I give her and the rental location 5 stars Jim Rutkowski

james R. 
Rating:
3.0

The outside of the van was filthy but the inside was ok. The process to reserve and rent was lengthy and redundant. The agent at the location asked lots of the same questions I had already answered as part of my reservation. She did no know you could add an additional driver. We were not allowed access inside the office without a mask but there was another employee that came in smoking with no mask on.

Cathy W. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Giles M. 
Rating:
5.0

Kim saved the day at iStorage. So helpful!

JORDAN S. 
Rating:
5.0

Please check tires on all of your rentals. Thanks

Louvina G. 
Rating:
5.0

Agent was friendly and professional. Very accomodating in helping me get started.

ROY R. 
Rating:
5.0

The location and service rep were great, however, the uhaul was NOT great. The gas gauge is broken and would not register the amount of gasoline we put into the tank and therefore we overpaid by 3x what we should have for the usage. Were an active duty military family who live and work in a community with lots of others who move frequently. We will not be recommending this location or its uhaul. Fix your truck and its gas gauge!!!!!!!!

Brian K. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Kim was an amazing person and manager. She even walked me to the UHAUL in the rain with an umbrella. She went over and beyond my expectations. Thank you so much!

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Folks there were very nice to work with on the rental. The truck was very clean.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA L. 
Rating:
3.0

cab of truck was not well cleaned...sticky spills on floor...

myron C. 
Rating:
5.0

I see no need for improvement. This was easy as can be. Paige was awesome to work with as well!

ricky S. 
Rating:
5.0

Dropped off a small iPhone found on the dashboard with the key.

linda W. 
Rating:
1.0

When I arrived to drop off the truck, there wasn't any clear information on where to drop the truck off. There was only 1 car parking spot and the truck wouldn't fit there. The area wasn't well lit. The next day when I went to sort things out, the lady that helped was very helpful and we got things straightened out quickly.

JD C. 
Rating:
5.0

Customer did not leave a comment.

LaTerra S. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

This was my second excellent rental with you this year. Thank you so much!

Johnny M. 
Rating:
4.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Martha P. 
Rating:
4.0

Customer did not leave a comment.

Phillip Z. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Was called the day before that the vehicle was confirmed and available. The mobile pick-up process was quick and efficient. Would definitely use this location again for future needs.

calven S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

cindy C. 
Rating:
5.0

Super easy. New van. Excellent!

michael K. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

The woman who was at the counter was very helpful and understanding when I told her what had happened. She was very curtious and had ex ellent customer service.

Dwayne S. 
Rating:
5.0

Great experience

Danny G. 
Rating:
3.0

This location was closed when I arrived. It also wasn't my preferred location to pick up my truck (I specified a location then it what changed without any other notification aside from one email). I purposefully picked the location I did because they were open later. I prefer to deal with a human rather than an app. Although the 5 or so humans I did deal with while I had the truck were almost as unhelpful as the app was. I was very displeased by the service I received from all but one Uhaul employees that I dealt with. I was given terrible service & will never use Uhaul again for any moves that I have in the future.

Megan E. 
Rating:
5.0

Beth provided excellent service.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

VIRON L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Both ladies were very helpful

George B. 
Rating:
5.0

Extremely nice and proficient with their tasks. If you need to rent a U Haul this is the place e to do it? Thanks ladies for a simple and easy transaction.

Bobby M. 
Rating:
5.0

Customer did not leave a comment.

Bobby N. 
Rating:
1.0

I was charged an extra amount and did not receive a response to my message.

Candace W. 
Rating:
5.0

The location on County Line Road didn't have what I needed, and they took care of the reservation from there. Will at Castle drive was most helpful also.

Richard M. 
Rating:
5.0

Nothing! Kallie took great care of me during the entire rental process - wonderful experience. I highly recommend!! Thank you so much, Sharon

Sharon D. 
Rating:
5.0

EXCELLENT SERVICE. WOULD USE AGAIN.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Thank you for such great service. Can't ask for anything more!

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC E. 
Rating:
3.0

Have vehicle at location where original rental occurred. Also, most importantly CLEAN THE VAN before it is rented out again.

E FOWZIYYAH A. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE F. 
Rating:
5.0

Wow! What a great business! Found them to be very friendly and the drop off was perfection! Thank you!

Rodney O. 
Rating:
5.0

Kallie Jackson was very cordial and excellent to work with! Great rental experience.

Tim S. 
Rating:
3.0

Not customer friendly company. We wanted to pick up at one location but had to go to another site to get the truck we are paying for. If a customer goes into a place and they accept the reservation then that is where they should pick it up.

david L. 
Rating:
4.0

Customer did not leave a comment.

Kieland B. 
Rating:
5.0

The van was in excellent condition and very clean but had a smell that was unbearable. Not sure what had been transported prior to our use but it must have been rotten or dead.

Lisa C. 
Rating:
5.0

Friendly service, truck was well-maintained and all equipment was ready to go upon arrival. I was in and out within 10 minutes of arrival. Thanks for the professional and friendly environment it was greatly appreciated and helped manage my stressful moving day!

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Ian G. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

Drew S. 
Rating:
5.0

Friendly, quick, efficient, easy and convenient. What else can I say? Well done.

Keith P. 
Rating:
3.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

Customer did not leave a comment.

Kerry J. 
Rating:
5.0

EXCELLENT EVEN WERE THERE A LITTLE AFTER CLOSING ON A FRIDAY.

wendy M. 
Rating:
4.0

Customer did not leave a comment.

richard B. 
Rating:
3.0

My 8:30 am reservation was switched to a different location at the last minute, which was 10 miles further from my location. The new location did not open until 9:00 am, so I was an hour late to everything. I would say do not allow booking for a time before the business opens, and do not allow booking for a site if it does not have the vehicle.

Jacquelyn R. 
Rating:
4.0

Customer did not leave a comment.

Lance R. 
Rating:
5.0

This is for the location I made the reservation, on Old Railroad Bed in Harvest, Al. The lady that helped me make the reservation was very helpful, checked to other locations to find me a truck on short notice. I truly appreciated her quick actions. She was very nice and made it quick and painless.

Kara R. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

Sheryl P. 
Rating:
5.0

The manager and the other employee were both very nice to deal and made everything about this process was excellent. I appreciate their fantastic customer service. Thanks again

LISA C. 
Rating:
4.0

Customer did not leave a comment.

Hayden T. 
Rating:
1.0

Customer did not leave a comment.

Tilden E. 
Rating:
5.0

Customer did not leave a comment.

Carmillia M. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Absolutely amazing experience and your reputation is awesome and polite!

Cory B. 
Rating:
3.0

I gave this an average rating because the truck was available for our timeframe and the operator of this location was very friendly and efficient, it otherwise would have rated poor. The back of the uhaul had not been cleaned by the previous user. The truck did not seem to be in good repair, it had heavy exhaust and a strong smell of gasoline. I don't know if it's related, but when I went to fill up the truck it required $26 dollars (2.19/gallon) and I only drove a total of 21 miles and the truck didn't idle for a long length of time (no more than a minute or two on starting or stopping). I was sent a copy of my receipt but it was unreadable so I had to go by to pick up a copy. My original rental location called me the day before to tell me no trucks were available so I had to pick up from a different location. The lady that did the rental was very friendly and professional, but when I told her about the amount of gas required to return the gauge to the correct reading, she then informed me that that truck had had a some issues with the fuel gauge. For a company that REQUIRES you to put the same amount of gas back in the vehicle or face punitive measures, this was either criminal or very deceptive. Overall, I felt this was a negative renting experience.

Tara M. 
Rating:
5.0

Customer did not leave a comment.

Teri A. 
Rating:
5.0

Everything experience was excellent thank you .

Charlene J. 
Rating:
5.0

Customer did not leave a comment.

edward H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

The only thing that happened was when I tried to make my reservation it sent me to a lady from Istorage in Hartselle, AL which is 45 minuets away from where I live and the place where I wanted to rent from. So she literally got everything wrong from the size of the truck I wanted and even the time wanted it. Make sure they send you conformation right away because it was a serious problem. Istorage needs to get there stuff together because it was a cluster if I do say so myself.

Tyler C. 
Rating:
5.0

Easy and fast

Todd S. 
Rating:
3.0

Primarily a storage location but they do have U-Haul equipment. I dropped of a truck and was in/out in 10mins. Convenient location for me in Madison, AL

Henry G. 
No reviews have been submitted for this location.

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