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Tabitha C.
Customer Reviews for IStorage Castle Dr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't have low tire pressure warning on so mileage can be seen. Don't charge customer $20 convenience fee because they rented through app but you wanted returned by phone.
Joseph H.The positive is Ms. Kim. She is a kind, wonderful lady and the one bright spot in the experience. The negative is that the truck has not been maintained properly. There were two warning indicators illuminated in the dashboard when I started the vehicle. They remained on the entire trip. Since it was late, we had no options for switching to another vehicle. The technology in the vehicle is outdated. To turn on the interior light, I had to park and open the driver's door. SMH…
Kimberly H.The uhaul online reservation system allowed me to reserve moving equipment that wasn't available at the location where I picked up the truck. I reserved 2 moving dollys and the location where my truck was for pickup has apparently never carried those. So I had to drive all the way across town to pick those up. This caused me to lose several hours worth of moving time as I had to wait for that location to open in the first place. The truck that I rented also reeked of cigarette smoke.
Philip S.The fuel should be at 1/2 tank before issuing the vehicle out for use.
I'endai M.Veey nice rep. Tire Pressure Monitoring System light was on and the gas a bit below the stated level.
Damyon M.Renter beware!! Truck had not been cleaned when it was picked up. Cleaning fee was added on to the bill when we had to sweep out the back of the truck and turned it in cleaner than when we picked it up. The low tire indicator came on as soon as we started the truck, and the display showed "service tire monitor system". There was no one to complain to about these issues because there was no one working. Check in was processed thru an app. I would not recommend this UHAUL location to anyone!
Carrie S.Tangela was great. She opened the business though on her lunch break. Very friendly. Will come back.
Laurinda C.Uhaul app would not identify my location ( even by scanning the QR code). Had to return during business hours to check in.
Rickey M.It's impossible to get on contact with anyone. I have called because I did a self schedule pick up and they did not include the Dolly that I was charged and paid for which sucked because I was moving a washer and dryer. I have yet to receive a callback and yeah it's only $8 but it's the hassle of having to move heavy equipment without the Dolly but still have to pay for it
Latasha J.Paid for a dolly with my order, but one was not left available for me during after hour pick up.
Katherine G.They were great customer service
SAMUEL L.This lady has got to be the nastiest person to deal with. She is rude and unpleasant to del with. I will not only not recommend this location to any one. I will go out of my way to discourage anyone from dealing with her.
GEORGE B.Good experience overall. Only issue was the time required to receive a receipt due to uhaul system glitches.
KYLE Z.Wonderful friendly customer service. The vehicle is ready when I got there the reservation process was easy and the drop off process was easy too
NOELLE H.Kim Laney was very nice and helpful. Pickup and return process was very easy and smooth.
MICHELE F.Make the checkout process much easier.
Josh V.U-Haul graciously asked me for a review. However, they NEVER sent me a reservation confirmation or receipt. The app for dropping off the rental after hours was decent. Except that when the pricing and passcode for the key drop off appeared, it stayed on screen for less than 10 seconds. Not long enough to screen shot or memorize the passcode. And NO email with the receipt was received. And there is nowhere in the app that I can find a receipt. In this age of online business, this is a HUGE failure.
CHERIE C.Clean the vehicle
Quintiila W.Nothing everything to include the service was excellent.
Brian H.I was able to schedule a cargo van online the day before pickup...it was super easy and convenient. Everybody went out of their way to be friendly and helpful...thanks!
Elizabeth A.I did not make my reservation for this location and was never informed that it had been moved here until I showed up this morning at my originally requested location only to find out I had to drive across town to get the van I needed. I rated the location just fine, but Uhaul's overall service was poor.
Scott D.Cleaner vehicle.
John S.Kim Laney made my reservation and checked me back in. She was professional and efficient. I give her and the rental location 5 stars Jim Rutkowski
james R.The outside of the van was filthy but the inside was ok. The process to reserve and rent was lengthy and redundant. The agent at the location asked lots of the same questions I had already answered as part of my reservation. She did no know you could add an additional driver. We were not allowed access inside the office without a mask but there was another employee that came in smoking with no mask on.
Cathy W.Kim saved the day at iStorage. So helpful!
JORDAN S.Please check tires on all of your rentals. Thanks
Louvina G.Agent was friendly and professional. Very accomodating in helping me get started.
ROY R.The location and service rep were great, however, the uhaul was NOT great. The gas gauge is broken and would not register the amount of gasoline we put into the tank and therefore we overpaid by 3x what we should have for the usage. Were an active duty military family who live and work in a community with lots of others who move frequently. We will not be recommending this location or its uhaul. Fix your truck and its gas gauge!!!!!!!!
Brian K.Kim was an amazing person and manager. She even walked me to the UHAUL in the rain with an umbrella. She went over and beyond my expectations. Thank you so much!
ANDREW S.Folks there were very nice to work with on the rental. The truck was very clean.
Jonathan F.cab of truck was not well cleaned...sticky spills on floor...
myron C.I see no need for improvement. This was easy as can be. Paige was awesome to work with as well!
ricky S.Dropped off a small iPhone found on the dashboard with the key.
linda W.When I arrived to drop off the truck, there wasn't any clear information on where to drop the truck off. There was only 1 car parking spot and the truck wouldn't fit there. The area wasn't well lit. The next day when I went to sort things out, the lady that helped was very helpful and we got things straightened out quickly.
JD C.This was my second excellent rental with you this year. Thank you so much!
Johnny M.Was called the day before that the vehicle was confirmed and available. The mobile pick-up process was quick and efficient. Would definitely use this location again for future needs.
calven S.Super easy. New van. Excellent!
michael K.The woman who was at the counter was very helpful and understanding when I told her what had happened. She was very curtious and had ex ellent customer service.
Dwayne S.Great experience
Danny G.This location was closed when I arrived. It also wasn't my preferred location to pick up my truck (I specified a location then it what changed without any other notification aside from one email). I purposefully picked the location I did because they were open later. I prefer to deal with a human rather than an app. Although the 5 or so humans I did deal with while I had the truck were almost as unhelpful as the app was. I was very displeased by the service I received from all but one Uhaul employees that I dealt with. I was given terrible service & will never use Uhaul again for any moves that I have in the future.
Megan E.Beth provided excellent service.
Jack B.Both ladies were very helpful
George B.Extremely nice and proficient with their tasks. If you need to rent a U Haul this is the place e to do it? Thanks ladies for a simple and easy transaction.
Bobby M.I was charged an extra amount and did not receive a response to my message.
Candace W.The location on County Line Road didn't have what I needed, and they took care of the reservation from there. Will at Castle drive was most helpful also.
Richard M.Nothing! Kallie took great care of me during the entire rental process - wonderful experience. I highly recommend!! Thank you so much, Sharon
Sharon D.EXCELLENT SERVICE. WOULD USE AGAIN.
Jimmy S.Thank you for such great service. Can't ask for anything more!
Patricia F.Have vehicle at location where original rental occurred. Also, most importantly CLEAN THE VAN before it is rented out again.
E FOWZIYYAH A.Wow! What a great business! Found them to be very friendly and the drop off was perfection! Thank you!
Rodney O.Kallie Jackson was very cordial and excellent to work with! Great rental experience.
Tim S.Not customer friendly company. We wanted to pick up at one location but had to go to another site to get the truck we are paying for. If a customer goes into a place and they accept the reservation then that is where they should pick it up.
david L.The van was in excellent condition and very clean but had a smell that was unbearable. Not sure what had been transported prior to our use but it must have been rotten or dead.
Lisa C.Friendly service, truck was well-maintained and all equipment was ready to go upon arrival. I was in and out within 10 minutes of arrival. Thanks for the professional and friendly environment it was greatly appreciated and helped manage my stressful moving day!
Stephen M.Friendly, quick, efficient, easy and convenient. What else can I say? Well done.
Keith P.