Customer Reviews for Istorage Desert Hot Springs

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Istorage Desert Hot Springs

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RICHARD R.
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Truck was very dirty in side spent a hour to clean it.Also picked it up they said there was a third of a tank in the truck when I got in the truck the fuel light was on there was very little gas.The truck was very good on our trip.

GUILLERMO M.
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Customer did not leave a comment.

MATTHEW D.
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Call Uhaul several weeks before my move. I reserved two trucks. The day before my move I called Uhaul to see if I could pick up the trucks. Uhaul never bothered to call me. They told me they only had one truck I needed two. I asked them when they were going to tell me that when I showed up and they weren't there. They also said that I can pick them up in Hemet I had to go to desert Hot Springs to get the one truck.

STEVEN R.
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The Good: The truck was clean, good on gas, had great A/C and did not lack horsepower. The Bad: There was NO loading ramp which made it very difficult to load and unload. The Ugly: The attitude of the employee on the return was extremely poor and turned what would have been a good experience...into one that I would not wish to deal with again. If I had to deal with that employee again...I'd chose a different location.

LORRAINE C.
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Customer did not leave a comment.

Angelica V.
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It was easy, efficient ant and quick Also Great service, Marie is a great person to deal with at the office!

Joann N.
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Customer did not leave a comment.

VERONICA O.
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But Not for the weekend specially to drop off on sunday not safe did not like the key drop off box

Robin S.
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Customer did not leave a comment.

EDMUND D.
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DANNY V.
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The drop off was easy and "no fuss". Loved it!

SANDRA P.
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Taking pictures of the truck and mileage/gas odemeter was a nuisance when its the job of the uhaul employee, which the customer now has to do, its too much extra work when people are in between moving and dropping off the truck, you should at least offer a discount. Thanks

Terry H.
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Customer did not leave a comment.

Jennifer R.
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computer system was very slow, it took a long time to check out which was ver annoying but not the fault of the staff, they were frustrated too

RICHARD D.
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Customer did not leave a comment.

Tanya P.
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Awesome job at the istorage location in DHS CA.

Adriana R.
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Under the circumstances due to covid 19 it went very well.. Marie explained to me how they are doing business with no contact order, how to pick up and drop off the truck. ????

Veronica H.
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Marie and Jennifer were great!

Roger G.
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Customer did not leave a comment.

benedito D.
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No comment at this time

Matthew L.
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Great customer service! Two very nice ladies helped me and all went well!

Mary B.
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The gal that helped us was very helpful and friendly I did originally ask for moving blankets. She did call beforehand to let us knowshe had none, but every location should stock anything offered on the web site.

German C.
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Customer did not leave a comment.

KAREN P.
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Customer did not leave a comment.

Fernando C.
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Our experience was excellent. Both workers were very polite, very fast service, and even if one worker was not actually assisting us, she greeted us and made us feel very welcome.

Ericka W.
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I was over charged and unaware if I drop of the truck and key in the drop box I would be charged and I was over charged for the Dolly's which I shouldn't even had to pay for after renting the truck and storage I was really unhappy the service was great overall it was just the over charging I was disappointed in

Alisha G.
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Manager/Desk Attendant was extremely rude in the process of the rental. UHaul customer service changed my pick up and drop off times and location due to this location not servicing after hours due to thefts. The manager made it about me and acted like I was putting her out by changing the plan all on my own. If I had not needed the uhaul for our move yesterday I would have cancelled my rental.

Nathan R.
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N/a

Mary B.
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Office was closed but had a drop off lock box. That was very helpful.

Melissa J.
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Great location and employees; would definitely rent from there again!

john H.
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Customer did not leave a comment.

Kimberle M.
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The truck was available and clean at the promised time. Customer service was excellent. No problems at all

Janice G.
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Friendly Staff and they did good follow up

Carter P.
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mary was very easy to work with

Charles L.
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Customer did not leave a comment.

John Y.
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provide enough information that the drop off point had a clue as to what the terms of your contract was.

John M.
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Katherine lee was extremely helpful and got me in and out quickly.

Charlene D.
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Truck was dirty with trash inside cab and cargo area had trash as well. Was not swept out. Was told truck ready to go. Had no gas or apliance dolly that I had reserved. Also had a cracked muffler. Could not hear yourself think let alone a radio. Will not use, or recommend u-haul.

albrik B.
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Customer did not leave a comment.

mary S.
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I can't rate the service for the drop off since it was a Sunday and office was closed and I used the drop off box.

Balkinder K.
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Customer did not leave a comment.

robert G.
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The customer service rep, Cat, was very helpful, professional and friendly.

DOLORITA C.
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Customer did not leave a comment.

Donna A.
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Customer did not leave a comment.

Gustavo R.
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Took me 45 min to turn in my uhaul with no one in line the guy just disappears and starts building a shelf stood around only to have just been told your good to go

MARI K.
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Customer did not leave a comment.

Julius V.
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Stephanie M.
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Andrew C.
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Robert S.
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URIEL G.
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Everything was perfect but the lady seems to be ina bad mood everyday i also rent a space there for a commercial vehicle and 2 storages where my stuff got stolen about 3 months ago and all she dlsaid was it wasnt her fault and she couldnt check the cameras because they dont have on the hallway. 7606993516

jack W.
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1995 became 30 plus why false adv.

ALAN O.
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Customer did not leave a comment.

HECTOR A.
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Customer did not leave a comment.

Matthew W.
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Next time I move I will probably not use U-haul. This was a temporary relocation in between homes and the cost next time will be out of my pocket. The truck was dirty when I got it. The truck had a check engine light that I told the rep about and she told me that it was only a sensor on the gas cap. The truck smelled strongly of gasoline during the entire move and when I returned it they seemed to brush it off as no big deal. I also do not like the fact the trucks are not full when you receive them but they have in the contract that they will charge you a significant amount of extra money if you return it with any less than it was given to you. I also had issues with getting the reservation extended through the return location. They were very rude but the uhaul rep that I was forwarded to helped. All of these issues may have to do with the sites I dealt with but once again...first impressions. Next time I will use Ryder. They have never given me the issues I experienced here.

catawba M.
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Customer did not leave a comment.

Slade B.
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Customer did not leave a comment.

George L.
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When I arrived there was nobody available to help me with connections, etc. Some people would need help making the connections.

KANDI M.
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We were surprised by how well run the operation was. They made things easier for us on something that is pretty stressful--moving.

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The lady at this location got stuck with a mess caused by one staff member in Cathedral City u-hall. She tried to help straighten the mess out but her hands were somewhat tied. The who thing was not her fault, but after 3 hours trying to get a car hauler that we reserved at Cathedral City, she caught the blunt of our frustration.

MARK D.
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Customer did not leave a comment.

PATRICK H.
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Customer did not leave a comment.

Sheila G.
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anna B.
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good and friendly service

BRENDA Z.
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First of all the costumer service there is very poor. Lady that assisted me was alright but her coworker was just koud and rude. I had several questions as I am allowed to ask as much as I want right? well she answered my questions when I wasent even talking to her or her giving me service, she just butted in and made me look like if I had no money asking me "Do you have money in your card" was an insult. I will never return. its also a false advertisement. I thougthi was only paying 20 dollars and I ended up paying 98 dollars

ALFRED S.
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Customer did not leave a comment.

EDWARD G.
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KAREN W.
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Make sure customer checks out truck with uhaul rep. That mileage and gas tank is where they claim it is. Asked about why the change oil light was on. I've rented 4 uhauls in the past 2 yrs and have yet to experienced having such horrible gas mileage. I figured it out and I only got approx 7 miles to the gallon. My other experiences I got approx 12 miles to the Gallon. Very rough riding truck and the ramp does not work properly. Loading the truck was harder than it should have been.

Annette D.
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Customer did not leave a comment.

VICTOR D.
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Uhaul does open until 9 am just dropped off

Deedee B.
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Customer did not leave a comment.

Larry L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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