Customer Reviews for Istorage Desert Hot Springs
(U-Haul Neighborhood Dealer)

106 reviews

15305 Little Morongo Rd   Desert Hot Springs, CA 92240

(760) 660-4024

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    10 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(760) 660-4024

15305 Little Morongo Rd
Desert Hot Springs, CA 92240

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    10 am–4 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The service was slow at the location. But much more importantly, the lack of maintenance of this UHaul truck made this move one of the most difficult experiences I ever had in my life, and I'm not exaggerating. There were THREE failures of the truck: First the engine failed, then TWO separate flat tires, both of which were due to tires that were too old and had not been maintained properly. You can barely imagine all the troubles, extra costs, delays and ordeals, anxiety and stress we had to endure due to THREE unforeseen stops for truck maintenance, one of which was in the middle of the night in a snowstorm. I will NEVER use UHaul again and will seek for a company that can provide trucks that I can rely upon. One failure would have been unfortunate and understandable. Three failures over 600 miles is just utterly unacceptable. This move was hellish and the sole reason for that was the egregious lack of proper maintenance of the UHaul truck that we rented.

Erin D. 
Rating:
4.0

Customer did not leave a comment.

Janell S. 
Rating:
5.0

Have the right size truck when you rent it online. We did get a bigger truck with the same price as the smaller one which helped

TERRY H. 
Rating:
5.0

Make sure to clean out the backs of the trucks between customers. There was a shopping bag full of personal items and trash left in the truck we rented.

Mike D. 
Rating:
3.0

I was told mileage was 99 cents per mile but was charge $1.29 I am not happy with that. Deborah

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

jEFF E. 
Rating:
1.0

They told us that it would only be a $30 service fee if we did not come back with gas. Not that we would get an additional gas charge.

NOAH N. 
Rating:
5.0

Marie and Jennifer are awesome.....very friendly, helpful , and professional!! Great people to work with!!

PEGGY R. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN L. 
Rating:
5.0

Customer did not leave a comment.

Alfredo B. 
Rating:
5.0

There are several U-Haul locations that are 4-5 miles closer to me, than this I Storage Facility in Desert Hot Springs Ca. As long as Marie and Jennifer are at this location, there is almost nothing you can do to improve the quality of service! I have rented from this location at least a half dozen times this year alone. Always prompt, and extremely friendly.

JEFFREY E. 
Rating:
5.0

My second time renting from here and can't say enough about the great service!

Michael D. 
Rating:
5.0

Your Office Manager went way out of her way to help me out. I cannot even begin to express my gratitude for her professionalism. A huge thank you!! I HIGHLY recommend this location!

LORI ELLEN T. 
Rating:
5.0

I dropped off the truck after hours easy and great option

Charlene M. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

SHELLY R. 
Rating:
5.0

You were great!

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
3.0

App is a nightmare

Matthew J. 
Rating:
5.0

Customer did not leave a comment.

SALLY H. 
Rating:
4.0

Communication, Knowledge and professionalism from both Maria & Jennifer was excellent. Rented space had damages and was not cleaned from previous occupant this was shared with management.

VINCE S. 
Rating:
3.0

Vehicle rented was in horrible condition over heating! Making loud noise! When i called the rental office all they stated was to call roadside assistance! Will never return here!!!

TERESA E. 
Rating:
5.0

Great customer service. Easy to work with I appreciate your assistance will definitely come again

NOEMI G. 
Rating:
4.0

Customer did not leave a comment.

VINCE S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Employee who checked me in and out was fantastic.

WILLIAM G. 
Rating:
5.0

Nothing, everything was Great!

JOSEPH H. 
Rating:
5.0

Both representatives were very professional and friendly. I appreciate their sincerity. Thank you, Heather C

HEATHER C. 
Rating:
5.0

Excellent service and fast ! Need it a truck at the last minute and there where able to help me out ! Fear price and no hassles ! Highly recommend this place at little morongo in DHS

HUMBERTO C. 
Rating:
5.0

I drove the truck from rental place home about 6 miles and when I drove out of my driveway to return rental truck , the driver side rear tire was flat.? It took over 45 minutes for someone to finally answer the phone at roadside assistance.

HORIZON L. 
Rating:
5.0

Everything I was wonderful

BARBARA R. 
Rating:
5.0

Most definitely the best experience customer service was outstanding, pleasantly and polite

PAULA C. 
Rating:
3.0

The vehicle's transmission was not fine I had any problems driving on the freeway.

HARIS A. 
Rating:
4.0

They were very helpful when I was checking into to process prior to renting the vehicle . They were cheerful and accommodating. When picking up the vehicle in Simi I noticed the paperwork showed 50 less miles than was on the odometer. I took a picture and followed the check in directions . After returning the vehicle I received an email informing me I was charged an extra $ 16 for going over on mileage . I went on line today and was informed I was correct and should get a refund. I am waiting for my refund .

GREGORY R. 
Rating:
3.0

Truck was very dirty in side spent a hour to clean it.Also picked it up they said there was a third of a tank in the truck when I got in the truck the fuel light was on there was very little gas.The truck was very good on our trip.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO M. 
Rating:
5.0

Call Uhaul several weeks before my move. I reserved two trucks. The day before my move I called Uhaul to see if I could pick up the trucks. Uhaul never bothered to call me. They told me they only had one truck I needed two. I asked them when they were going to tell me that when I showed up and they weren't there. They also said that I can pick them up in Hemet I had to go to desert Hot Springs to get the one truck.

MATTHEW D. 
Rating:
4.0

The Good: The truck was clean, good on gas, had great A/C and did not lack horsepower. The Bad: There was NO loading ramp which made it very difficult to load and unload. The Ugly: The attitude of the employee on the return was extremely poor and turned what would have been a good experience...into one that I would not wish to deal with again. If I had to deal with that employee again...I'd chose a different location.

STEVEN R. 
Rating:
4.0

Customer did not leave a comment.

LORRAINE C. 
Rating:
5.0

It was easy, efficient ant and quick Also Great service, Marie is a great person to deal with at the office!

Angelica V. 
Rating:
4.0

Customer did not leave a comment.

Joann N. 
Rating:
3.0

But Not for the weekend specially to drop off on sunday not safe did not like the key drop off box

VERONICA O. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

EDMUND D. 
Rating:
5.0

The drop off was easy and "no fuss". Loved it!

DANNY V. 
Rating:
2.0

Taking pictures of the truck and mileage/gas odemeter was a nuisance when its the job of the uhaul employee, which the customer now has to do, its too much extra work when people are in between moving and dropping off the truck, you should at least offer a discount. Thanks

SANDRA P. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

computer system was very slow, it took a long time to check out which was ver annoying but not the fault of the staff, they were frustrated too

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Awesome job at the istorage location in DHS CA.

Tanya P. 
Rating:
4.0

Under the circumstances due to covid 19 it went very well.. Marie explained to me how they are doing business with no contact order, how to pick up and drop off the truck. ????

Adriana R. 
Rating:
5.0

Marie and Jennifer were great!

Veronica H. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

No comment at this time

benedito D. 
Rating:
5.0

Great customer service! Two very nice ladies helped me and all went well!

Matthew L. 
Rating:
4.0

The gal that helped us was very helpful and friendly I did originally ask for moving blankets. She did call beforehand to let us knowshe had none, but every location should stock anything offered on the web site.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

German C. 
Rating:
5.0

Customer did not leave a comment.

KAREN P. 
Rating:
5.0

Our experience was excellent. Both workers were very polite, very fast service, and even if one worker was not actually assisting us, she greeted us and made us feel very welcome.

Fernando C. 
Rating:
2.0

I was over charged and unaware if I drop of the truck and key in the drop box I would be charged and I was over charged for the Dolly's which I shouldn't even had to pay for after renting the truck and storage I was really unhappy the service was great overall it was just the over charging I was disappointed in

Ericka W. 
Rating:
1.0

Manager/Desk Attendant was extremely rude in the process of the rental. UHaul customer service changed my pick up and drop off times and location due to this location not servicing after hours due to thefts. The manager made it about me and acted like I was putting her out by changing the plan all on my own. If I had not needed the uhaul for our move yesterday I would have cancelled my rental.

Alisha G. 
Rating:
5.0

N/a

Nathan R. 
Rating:
5.0

Office was closed but had a drop off lock box. That was very helpful.

Mary B. 
Rating:
5.0

Great location and employees; would definitely rent from there again!

Melissa J. 
Rating:
4.0

Customer did not leave a comment.

john H. 
Rating:
5.0

The truck was available and clean at the promised time. Customer service was excellent. No problems at all

Kimberle M. 
Rating:
5.0

Friendly Staff and they did good follow up

Janice G. 
Rating:
5.0

mary was very easy to work with

Carter P. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

provide enough information that the drop off point had a clue as to what the terms of your contract was.

John Y. 
Rating:
5.0

Katherine lee was extremely helpful and got me in and out quickly.

John M. 
Rating:
1.0

Truck was dirty with trash inside cab and cargo area had trash as well. Was not swept out. Was told truck ready to go. Had no gas or apliance dolly that I had reserved. Also had a cracked muffler. Could not hear yourself think let alone a radio. Will not use, or recommend u-haul.

Charlene D. 
Rating:
5.0

Customer did not leave a comment.

albrik B. 
Rating:
5.0

I can't rate the service for the drop off since it was a Sunday and office was closed and I used the drop off box.

mary S. 
Rating:
5.0

Customer did not leave a comment.

Balkinder K. 
Rating:
5.0

The customer service rep, Cat, was very helpful, professional and friendly.

robert G. 
Rating:
5.0

Customer did not leave a comment.

DOLORITA C. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

Took me 45 min to turn in my uhaul with no one in line the guy just disappears and starts building a shelf stood around only to have just been told your good to go

Gustavo R. 
Rating:
5.0

Customer did not leave a comment.

MARI K. 
Rating:
2.0

Customer did not leave a comment.

Julius V. 
Rating:
3.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Everything was perfect but the lady seems to be ina bad mood everyday i also rent a space there for a commercial vehicle and 2 storages where my stuff got stolen about 3 months ago and all she dlsaid was it wasnt her fault and she couldnt check the cameras because they dont have on the hallway. 7606993516

URIEL G. 
Rating:
5.0

1995 became 30 plus why false adv.

jack W. 
Rating:
5.0

Customer did not leave a comment.

ALAN O. 
Rating:
5.0

Customer did not leave a comment.

HECTOR A. 
Rating:
3.0

Next time I move I will probably not use U-haul. This was a temporary relocation in between homes and the cost next time will be out of my pocket. The truck was dirty when I got it. The truck had a check engine light that I told the rep about and she told me that it was only a sensor on the gas cap. The truck smelled strongly of gasoline during the entire move and when I returned it they seemed to brush it off as no big deal. I also do not like the fact the trucks are not full when you receive them but they have in the contract that they will charge you a significant amount of extra money if you return it with any less than it was given to you. I also had issues with getting the reservation extended through the return location. They were very rude but the uhaul rep that I was forwarded to helped. All of these issues may have to do with the sites I dealt with but once again...first impressions. Next time I will use Ryder. They have never given me the issues I experienced here.

Matthew W. 
Rating:
3.0

Customer did not leave a comment.

catawba M. 
Rating:
5.0

Customer did not leave a comment.

Slade B. 
Rating:
4.0

When I arrived there was nobody available to help me with connections, etc. Some people would need help making the connections.

George L. 
Rating:
4.0

We were surprised by how well run the operation was. They made things easier for us on something that is pretty stressful--moving.

KANDI M. 
Rating:
3.0

The lady at this location got stuck with a mess caused by one staff member in Cathedral City u-hall. She tried to help straighten the mess out but her hands were somewhat tied. The who thing was not her fault, but after 3 hours trying to get a car hauler that we reserved at Cathedral City, she caught the blunt of our frustration.

Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

Sheila G. 
Rating:
4.0

good and friendly service

anna B. 
Rating:
1.0

First of all the costumer service there is very poor. Lady that assisted me was alright but her coworker was just koud and rude. I had several questions as I am allowed to ask as much as I want right? well she answered my questions when I wasent even talking to her or her giving me service, she just butted in and made me look like if I had no money asking me "Do you have money in your card" was an insult. I will never return. its also a false advertisement. I thougthi was only paying 20 dollars and I ended up paying 98 dollars

BRENDA Z. 
Rating:
5.0

Customer did not leave a comment.

ALFRED S. 
No reviews have been submitted for this location.

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