Customer Reviews for iStorage Norfolk

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of iStorage Norfolk

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RICHARD B.
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Customer did not leave a comment.

JODY F.
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The woman at the counter Saturday around 3:15 was wonderful. We got there early snd the truck wasn't available but she was so helpful and actually called us as soon as truck was returned. She was great!!

Joni H.
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Customer did not leave a comment.

Richard B.
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Very nice and helpful front desk.

Peggy T.
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Customer did not leave a comment.

Glenn T.
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Lorraine p J.
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Austin P.
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Customer did not leave a comment.

dennis P.
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Read above

MARK D.
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Customer did not leave a comment.

Tamara H.
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The location and staff was very professional and friendly buuutt the truck I had was sub standard. I used the 10ft truck and midway into my move we were in a bad thunderstorm, the rain poured into the driving cavity of the truck soaking the floor, myself and fiancé while I was driving. The water came in from the driver side door and from the top of the truck where the inside cabin and back storage meet. That part was not sealed together and allowed for the rain to flow in and dump on us. I have pictures and videos of this. I am not happy about this at all. This vehicle should not have been allowed to be rented. I will escalate my complaint with my evidence, very disappointed.

Lisa D.
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John and Tammy are friendly, helpful and knowledgeable. I rent from this location exclusively for me personally and the business I manage.

CHARLESELTON J.
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Employees were very helpful and kind.

Adam C.
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Customer did not leave a comment.

Tarsha A.
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Customer did not leave a comment.

Micheal S.
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Very horrific return experience documented with your main office...never offered I'm sorry or compensation

Charlithia F.
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Pulling up to my first red light, the engine light came on.

Amos B.
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Customer did not leave a comment.

Rosalyn W.
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Michael G.
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Customer did not leave a comment.

Shawna C.
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First time using mobile self-help was different wiill do it again

James W.
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nothing I see. However your staff were very professional and deserve a thank you for their services.

Chantel B.
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Customer did not leave a comment.

Victoria C.
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This poorly selected location is very difficult to get in and out of, mostly because the access road that it is on is too narrow. The truck parking spaces also need to be wider, but I don't know where you'd get the space from! In addition, the parking spaces for customers should be labeled as such. It was scary exiting and driving down the road lined with parked cars, without enough room for the truck and any cars that might be coming the other way at the same time. I sure wished my husband could have done this task. What made the difference, though, and what will bring me back, is the staff. They were friendly and respectful, as well as very patient with me. The place was very clean and tidy. The truck was also very clean, and the young man came out to help me with some of the truck's unique operating issues. When I returned the truck, he was very kind about parking it for me, as I was afraid to back it into the space. You have two very special people there!

Mindy B.
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Helping customers with trailer hook up

Daniel L.
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Better understanding of drop off requirements to new users

jihyun A.
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Customer did not leave a comment.

Donovan B.
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Customer did not leave a comment.

Nancy C.
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Customer did not leave a comment.

Victoria H.
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amar S.
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Joseph H.
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The employees were not familiar with renting Uhaul trailers. They did not know how to properly attach the trailer to my vehicle. On my own, I drove to a different Uhaul facility afterward to have it correctly connected. The trailer leaked when towed in the rain.

Philip J.
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I-storage was helpful, professional, and understanding after I'd been dicked around by uhaul for over half an hour. I had arranged to pick up a 15ft truck from Imagez Enterprises Inc @9am on 02MAR2019, but when I got there to pickup the truck IEI had put a makeshift sign stating they didn't feel like opening until 10am... Needless to say I was NOT happy. I will NEVER use your online or over - the - phone service again.

Troy C.
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Keep the tanks full and have people return them fall. Trying to fill up to a specific mark on a gas gage is difficult when doing short distance moves. Take it with a full tank. Leave it with a full tank.

Jacqueline P.
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Customer did not leave a comment.

Yvonne S.
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George B.
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Johnny B.
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Uhaul did not call to let me know that I had to go to a differant location to pick up truck. This was a big inconvenience. Also made m late for the moving help that was scheduled.

antrion R.
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Customer did not leave a comment.

Kendall B.
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Customer did not leave a comment.

Evan U.
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Very convenient and easy truck rental.

Lillian H.
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Customer did not leave a comment.

michael R.
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Great job of checking me out quickly and professionally!

Linda B.
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Customer did not leave a comment.

Christopher B.
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Excellent service.

Louis N.
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Excellent customer service!

Thomas A.
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Customer did not leave a comment.

Kory M.
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Not only is the facility and grounds clean but the staff is phenomenal. Quick, down to earth, helpful and very courteous. I would recommend anyone to iStorage Norfolk.

Brian L.
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Customer did not leave a comment.

Nicole B.
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Ronnett was a joy. Patient, efficient and she multi tasked with a smile the entire time.

Sherry M.
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Customer did not leave a comment.

Kyliegh H.
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Kelly B.
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Staff friendly and courteous. Was apparent customer who rented previously smoked while using truck. Wish intereior of cab had been a little cleaner, but overall fine.

Donna A.
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Ronnette arranged it from iStorage. She went above and beyond to make our experience smooth and pleasant. She couldn't have done anything better.

Abelardo L.
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I waited the following early morning to get my wallet left in the truck. I was advised by the customer service to call the Uhaul roadside assistance. When I called she said they do not provide assistance to things left in the truck except car key or mechanical problem. I drove home without my drivers licence. I came back 6:25 the following morning and was able to get my wallet back since the truck driver's side door was already open. The office was still close and nobody wa there. Thank you.

ANTHONY D.
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Customer did not leave a comment.

karen B.
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Friendly great customer service will use their services again

Crystal B.
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Christopher C.
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Matthew S.
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Ralph M.
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Excellent customer service

LaSandra S.
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Customer did not leave a comment.

William W.
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At the drop off the personal where friendly and professional.

Dmitry K.
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Nice facility. Friendly and helpful staff. Looking forward using it again. Keep up the good work! Thank you.

John C.
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Customer did not leave a comment.

DAVID H.
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Chloe D.
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jesse J.
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Customer did not leave a comment.

JOSE DAVID A.
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Customer did not leave a comment.

John W.
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I reserved a 15' truck and auto transport. I requested to pick up at the nearest location to where I was loading the truck. I was contacted the day before as stated but was told that I would have to pick the truck up 16 miles away and the trailer 34 miles away. What should have taken 30 minutes took 2 hours to complete. When I called to see if anything could be done I was told I was given 75 additional miles so I can drive all over the place to pick the rented items. This all was a great inconvenience to my move and caused me to be delayed by a day.

Bryant B.
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Customer did not leave a comment.

Christian P.
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Mark was very courteous and informative with the whole moving process. Mark went the extra mile and ensured I was all set! Would consider recommending to a friend/family!

Keith J.
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The attention to detail and customer service were flawless. I have used u-haul many times over the last 40 years and would rate this experience at the top of my list. I would highly recommend the u-haul dealer at Istorage 951 Ernies Way Norfolk Va.23502

JARED D.
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Customer did not leave a comment.

Robert R.
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The location had a hard time with parking space for the 26' truck

JOHN M.
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Mark was a very helpful and wonferful to work with.

Twania D.
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Customer did not leave a comment.

norkeytia J.
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Easy to get equipment, thanks.

Donald D.
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Very friendly staff, very helpful. will use this location for any other u-haul needs I have

Albert D.
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Customer did not leave a comment.

Charles S.
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Customer did not leave a comment.

Sandra B.
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Excellent service and overall experience

Adam G.
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Customer did not leave a comment.

JEFFERY W.
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Customer did not leave a comment.

Spandan Y.
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This is not a proper UHaul rental location, the associate there was a person dealing storage, it took 30 min to check out.

DOUGLAS Y.
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This location is a storage unit facility. The desk person did not seem knowledgeable about the equipment being rented.

bornetta P.
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Nothing just keep doing what you are currently doing. I felt valued as a customer. Thank you!!

STEWART C.
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The customer service was very good and along with the uhaul rental, met all of my expectations.

STACY B.
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Customer did not leave a comment.

LUIS O.
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The truck that I rented had issues with the lights and when I hooked it up to the trailer it did not work. It took four hours to get the lights fixed. The IStorage personnel went out of there way to help me out. The problem is that no one from UHaul gave the truck a good inspection before I picked it up.

MATTHEW B.
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Customer did not leave a comment.

sean M.
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Cassandra H.
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Charles W.
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no experience

Andrew T.
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Ensure the truck is filled with gas.

michelle M.
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Customer did not leave a comment.

maria H.
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It was very smooth. Easy to book and Angela was very helpful.

MICHAEL W.
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The young man who checked out the truck to us had trouble getting our payment into the system. He had to try it a couple times; then call the boss. The truck was not clean in the back and the cab was very smelly. Our paperwork showed1/4 of a tank when actually it only had 1/8; the man said he'd have to go back in the system to change it but we couldn't wait.

Stephen D.
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Customer did not leave a comment.

PETER P.
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Great service and very accomodating

No reviews have been submitted for this location.

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