Store was closed when it was marked open online and I had to wait 45 minutes for the owner to arrive.Robert R.
Customer Reviews for J Sawyers Wholesale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fabulous family business. Great location. Can do daughter and mom. Will definitely rent from here.Jeanette C.
Customer did not leave a comment.Randall G.
All was good, thank you!LAWRENCE K.
Customer did not leave a comment.Darrell H.
Drop off was fast and easy. Called to verify their location and where to drop off truck. Answered phone. The lady behind the counter came out and took care of all the drop off information. Great location.Andrea K.
There was absolutely nothing wrong with this pick up location when we got there. However, our pickup location was changed without our knowledge. We never received a notification and never received a call the night before to verify our pick up and drop off locations. When we arrived at the pick up location we chose (up the street from our apartment) we discovered that not only had our pick up location been changed, but also the new pick up location was 30 minutes away. We were very frustrated and disappointed.MADILYN L.
Customer did not leave a comment.Ron P.
It was great.JAMES J.
This review pertains to the Corporate UHAUL process.. While the pickup location and people there were fine, the overall UHAUL corporate experience totally missed the mark. 3 days prior to scheduled pickup I called UHAUL to move up the pickup day one day earlier. I was told it was no problem and truck would be ready. On my revised pickup day they didn't show a reservation for me. After numerous phone calls where I was transferred to 4 different cities I was told I would essentially have to drive 35 minutes away to another location, that included paying multiple tolls, even though the truck size I had requested was sitting in the lot I had reserved, but was reserved for someone else the next day. UHAUL initially refused to allow me to use that vehicle and deliver another vehicle for the other reservation. After 1 1/2 hours of multiple phone calls, placed on hold, including being hung up on, I finally got the truck in the lot. UHAUL customer service was the worst I've ever experienced, and I wasn't offered anything for the inconvenience. I had people who where standing by to load the truck for close to two hours. I have rented Penske on previous moves, and when they screwed up the owned up to their mistakes and offered a discount. UHAUL's entire corporate process is seriously screwed up, and unfortunately the local affiliates have to endure the customers being upset for something they have no control over.DUSTIN S.
Customer did not leave a comment.Richard G.
The store was not open to public the man working there told me to unhook anywhere I could find a spot and drop my contract in boxRonald B.
Customer did not leave a comment.CANDI G.
Customer did not leave a comment.DEBRA B.
Customer did not leave a comment.LORRI C.
Upon arrival to pick up the truck & dolly, we were informed they didn't have dolly. That information needs to be communicated prior to pick up so other arrangements can be madeTodd J.
Customer did not leave a comment.Achilles H.
It is located in a multi-business office. One of which is a bait shop. The smell is atrocious. When I arrived the dealer was closed, even though my appointment was ache in advance. I had to call the store for someone to come. When he arrived, he didn't have the keys. He had to leave to retrieve them which further delayed my move.TINA LOUISE P.
Customer did not leave a comment.MARY B.
Customer did not leave a comment.Teresa S.
Customer did not leave a comment.Melinda P.
Actually have someone there when they are suppose to be. I waited an hour for someone to show up. I was told I had to be there by a certain time. Then someone finally told me to do the self check out. I didn't have to rush out there!!!!Cindy G.
Customer did not leave a comment.PATRICIA B.
Business was not open when we arrived for our reservation at 9. Business hours open at 8. Business did not open until 10.. Thankfully, a UHaul area manager happened to be on site and got us in a truck by 10. I will not rent from this location, even though is by far the closet to my house again.David S.
Didn't want to help with signing in. Didn't have moving blankets. I was moved to a different location and complained that we were going to use to many miles. When I had to add an extra hour to my day going to a further location to pick up my truck no one seemed to care overall. I won't be using uhaul again.JOSHUA M.
Customer did not leave a comment.Lisa S.
No one available for drop off, but was easy with mobile appMARIO M.
This is the third time I have went to one of your franchise locations and it was horrible. It's a bait shop that literally smells like dead fish! The guy was rude and uncaring. They were sorting worms in the backroom in full view...horrible!!! I didn't get a dolly and blankets and he still charged me more than the original prepaid price. I couldn't leave without the truck so I paid the difference....what a crock!Dennis P.
The employee did not have a mask on. The employee did not do the normal walk around to inspect it. The truck was dirty on the inside. The front end shook vigorously at 40 mph. The employee said I could save money by returning it to clarksville eastern blv location just give them a call. Clarksville Eastern blv location employee said I could return it there I just needed to call 1-800-GOUHAUL to modify my drop off location. I called 1-800-GOUHAUL to do so and was told NO if I did that I could be charged $300-$500 for wrongful drop off and be charge 1 way rates. I've used U-Haul before with no problems at all but this time was horrible.Danny G.
I returned the truck after hours and when I called to see if I had any money coming back to me( I paid with a cash deposit) I was told no he thought I still owed him money. I asked if he could please email me a receipt. He said yes bit never got anything.JIMMIE P.
Customer did not leave a comment.MARIO P.
Customer did not leave a comment.hank T.
Customer did not leave a comment.Bailey M.
I scheduled a pickup at a location convenient for me. I was notified 1 hr before pickup that my reservation was moved to the next â€œnearestâ€ location since my rental wouldn't be back in time for my scheduled rental. However the the new rental location was out of my way and not convenient for me. I wish I would have been contact before hand to determine if the new rental pickup would work for me as I was the paying customer.Jerrett L.
Customer did not leave a comment.Charity Z.
Customer did not leave a comment.Jeremy W.
Not charge my credit card for gas that I put in and even gave more gas than was in the vehicle when I picked it up! Rude woman who I rented the truck from as well. Horrible experience .Robert A.
Customer did not leave a comment.ANDREW M.
Charged for things they said were not on there and 2 times, very upset with my expirienceDalila A B.
1. Provide equipment that will not leak or have extensive gas fumes or the defrost fan is runningdavid A.
Very easy after hours drop off.Cameron S.
Customer did not leave a comment.ANDREW M.
personnel was very friendly. I would use them againPatrick G.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.richard G.
Customer did not leave a comment.Jordan B.
I appreciated the helpfulness of the personnel here. It would be helpful to have a few more supplies on-hand, like additional blankets, but a very good experience here. Would recommend using this location.Kimberly M.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Clark C.
Dirty truck, not much serviceRichard H.
This location was great and quick. My experience with U-Haul scheduling is the opposite. The website made a reservation with a location that was not renting the week I had scheduled. I found this out the morning I went to pick up my equipment and the corporate help line was slow to help me rectify this issue. The only positive experience I had that day was with J Sawyers wholesale, as they were quick and efficient with check in.Francis D.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.Michael O.
I had reservation for uhaul when I got to eastern Blvd clarksville, the girl said my confirmation number was no good and gave my 15 ft to someone else. I was very pissed. No truck stuff from storage sitting out waiting, so the girl said I will call charlestown. I got a 10ft truck which I made several trips, I was 20 minutes late returning truck cause I drove all the way back to new albany and back I still have not received any monies back so I'm not a happy customer my truck was 19.99 I gave 88 plus put gas over amt. So there you goRoberta H.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.David T.
I rented this truck for 2 days and was 45 minutes late bringing it back and was charged another full days rental. Didnt think this was necessary. Not good business.Shannon S.
Customer did not leave a comment.Trevor L.
Awesome serviceCHARLES W.
The tire rear passenger tire was low prior to leaving. I went into the establishment and request air. They said they didn't have any and that i'd Have to get it aired up on my own. Throughout the the day I had to air up the tire several times which was a serious safety concern. When I returned the truck, I notified the owner of tire issues, to which he replied â€œYeah, I have let Uhaul know the truck needs to be taken out for repairs but they won't let me.â€ Seriously!? Is that safe service? I will not be renting from Uhaul again and do not recommend them.Tina M.
Customer did not leave a comment.Larry S.
Went to pick up the U-haul and they were closed and it was during business hours. Had to contact customer support and it was almost 2 hours past when I was suppose to pick up the truck. I could check the mileage beforehand because it had a partial flat tire and the message was covering up the odometer. The truck was completely muddy. The gas that was in the truck was not accurate to what was listed on the paper receipt that was e-mailed to me. I had asked not to have the $14.00 Safe Move and they added it anyway. I thought last time was bad but this one takes the cake. I had to use this facility because it was the only one that had a truck available for my time frame in my area.Zachary S.
Adjust the contract like you said you would when you didn't have enough moving blankets to satisfy my reservation. I reserved 36, you charged me for 36, but only gave me 13. Said you'd adjust it...but never didmatthew H.
Customer did not leave a comment.patrick O.
Customer did not leave a comment.BRUCE B.
Great, fast service. Easy pickup and return!Kaitlin B.
Staff was friendly, knowledgeable, and quick. I was in and out fast and got exactly what I needed.Stephan W.
Customer did not leave a comment.Brandon G.
Very helpfulSherry R.
Customer did not leave a comment.KEN D.
Customer did not leave a comment.Teresa O.
Customer did not leave a comment.angela J.
The gentleman working inside was super helpful! He helped me attach the trailer and helped me verify the lights were working properly. I had an excellent experience!!Thomas U.
The email for this rental came to wrong email address. Should have gone to firstname.lastname@example.org instead it came to email@example.com. The period between the b and the f some how got left out of the emailBobbie F.
Concerned that my license was photographed in personal IPhone. Didn't like that.Diana P.
Customer did not leave a comment.Mark B.
Friendly staff prompt service.Marx M.
I never made this reservation. Had to call customer service to get this figured out. Whoever placed the order used my name, phone number, and email and the employee who completed it didn't check their ID to verify who it was.Samuel M.
Customer did not leave a comment.Mike B.
very easy and smooth transaction and a very personable employee. He is a real asset to your company. Need more workers like him in this world for sure.daniel S.
Customer did not leave a comment.Alan W.
I have a few comments that I am not happy with - I ordered the truck on-line using my credit card and specifically took off the SafeMove but it looks like when my son went to pick it up they marked to have the SafeMove put on it. Also, my son who has never had to sign anything financial had asked the question because I told him to make sure about putting the gas back into the vehicle. He was told that he needed to make sure the tank was back at 1/2 tank and of course he never looked at the paper work but it showed 5/8 a tank so when he returned the truck he made sure it was at 1/2 tank and I was charged an additional $13.50. I am not happy with this service. I am usually OK with the service at this location but I will make sure not to go to this location anyway. Also I specifically chose a location that was closest to my house and the location where he would be moving to but then the location was changed which made us pay more for mileage. I would have tried a different location not one that was in the opposite direction of the move so they were having to back track to return the truck. TOTALLY UNSATISFIEDZachary S.
Customer did not leave a comment.Pam H.
Customer did not leave a comment.polly H.
Our whole experience with UHAUL was a complete and total NIGHTMARE! NEVER AGAIN!!Charlsie P.
I am entitled to the $50 reservation guarantee. I have been waiting on a supervisor to call me since 1:30 on 9/28 and I haven't heard anything from them on the extreme poor customer service I received from U-Haul.com I still expect a supervisor to call.Kim R.
Customer did not leave a comment.Stephen B.
I reserved this auto transport on line, entered all the info requested and was approved for the rental. When I got to the store to pick-up the trailer, the computer at the store said the rental was not recommended. After about 15 or 20 minutes, a phone call and some wrangling on the computer, the rental was finally approved. The manager at the store said that this was NOT the first time this has happened. If I had driven from out of town, been approved on line and then told I could NOT rent this trailer, I would have been very upset. This is something that should be checked into and fixed.Frederick P.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Alan K.
Customer did not leave a comment.Troy S.
Customer did not leave a comment.Daniel B.
The price was a lot more then what we expected. Couple charges that we had no clue as to what they was. Not satisfied!!!Amy J.
Customer did not leave a comment.Lauren S.
The truck drove rough.Jerry H.
Customer did not leave a comment.Doug C.
Team member did a great job!alan G.
Explaining the process better.Morgan L.
Vehicle was good running but not clean inside. The shop sold guns, ammo, bait and hunting gear............and rented a U-Haul truck, and weird walk-up feel........BUT.........the clerk was exceptionally helpful and courteous. I was on my way in 30 minutes. ***************************************************************************However, I was 'deferred' from the Jeffersonville, IN location on Eastern Blvd which had many vehicles, but NONE AVAILABLE FOR ONE-WAY, and that store was in dire need of an overhaul of its customer representative talent. Not very proactive nor engaging there, at all. Kindly advise them to air their petty personal and corporate grievances in private -- not in front of the customers. They were NOT supporting U-Haul's professional brand.George B.