JESSIKA S.
The man that runs the place is very helpful and very respectful will be returning back as a customer for sure if needed again
Customer Reviews for J&G Equipment
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of J&G Equipment
Stephen R.
All was good
John G.
Excellent service and friendly atmosphere! Thanks 😊
Wes R.
Awesome customer service!! I have nothing to add, always a pleasant experience.
Leslie S.
I didn't understand from the web site that I needed to have a Uhual account for drop off. That was a little aggravating when dropping off after hours. However, we worked it out.
Marvin M.
Great customer service, they turned a stressful day into a good day!! Wonderful people who do things the right way!!
GAIL C.
I booked my rental online for a 6'x12' open utility trailer. I was unaware that the ramp opening measured 57†which prevented me from loading the equipment that I had intended to move which measured 63â€. I don't believe this specification was included in the item description, this would be extremely helpful for others to know in advance.
LOWELL F.
The staff are wonderful people. A1 in my opinion. Great people.
MICHAEL Y.
Nothing it was a perfect trip. I've used other hauling business like this and had problems most times. This was fast and easy. The staff was friendly and not pushy like some. I will definitely go back to this place for me hauling needs. Definitely 10 out of 10
WESLEY W.
I've never had an issue with this company's service!! Excellent!!
Albert S.
Super Job!
Charles C.
Very friendly
Jonathan G.
Added a day and mileage for free to help us pick up some appliances near our new house. Really friendly team.
Joseph L.
Great group of people and very helpful
Ronald K.
No improvement needed, great experience.
Michael S.
I have rented from here twice in the past year. The employees are really friendly and respectful. I would definitely recommend them.
WALTER S.
My only complaint with the facility is the main entrance. It is a bit gravely and pot-holed but there is a side entrance which makes it easier to enter the lot with a trailer in tow. Overall though, I always get very good service at J & G Equipment. They do a good job in ensuring that the trailer I rent is secured to my vehicle and all marker lights are functioning. I give them 4 3/4 stars!
Tom A.
nothing it was the best ever.
William D.
Our agent was polite and helpful
PHILLIP S.
Second time renting from this location and if I need a truck, I will go back. They are friendly, good people to do business with.
Latonya J.
When my mom picked up the truck for me on Friday. The truck didn't have to be returned until Monday, but was dropped back off Friday afternoon. There was an issue with my card, so my mom used her debit card. She was told that her card wouldn't be charged and that I could just come in on Monday and pay. Her card was charged on Saturday, so I went in Monday morning to pay cash. The man tried to refund her account but ended up charging her a second time, so now she has to try and see if the bank will be able to fix her account.
Lenord M.
Very polite fast service coming and going.
Paula S.
Couldn't ask for better service.
Teresa B.
Great place and great people. Wouldn't go anywhere else.
STEPHEN H.
The lady that helped me was A1! She helped me hook up the trailer and was very polite during the entire process.
Dona R.
Leslie was great. Even though I did online check in, she still made sure i was checked in correctly and took her time in getting me ready to get on my way. Another employee at J&G helped me put on my hitch too!
Laura B.
Excellent customer service, friendly, helpful and knowledgeable.
glenda F.
Everything was great and the customer service at the store is exceptional. I already recommended someone else there:)
James B.
Keep doing the great job that you are already
Terry H.
great costumer service
Samuel K.
Very friendly and professional service. Will use again.
Greg H.
Very professional service person who take care of all our needs. Very friendly and knowledgeable.
JAYME B.
Very happy we will return, thanks!
Benjamin H.
Very professional staff, as I had some trouble with online checkin..they assured that all aspects of the check in were in order and closed the transaction.
Paul M.
Trailer work well for me thank you paul
Lisa M.
No improvement recommended...Everything went smooth...Gary was wonderful to work with and made everything easy...
MICHAEL B.
You can improve your business by getting rid of the dealership in Lebanon Kentucky. Very rude and is a complete idiot. Several customers in my community have had a bad experience with the dealership. Dealership in Hampton virgina was great also. My drop off point
Gary D.
Great job and very professional people
Michael B.
No Issues very clean, professional, and accommodating.
Elizabeth D.
Very rude people.
Leslie C.
Very easy and the gentleman at the counter answered all my questions. Very courteous.
Laura M.
I would highly recommend this location! Wonderful customer service!
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