Location was clean but lights wasn't working right on cargo trailer. The lights need to be rewired because the opposite lights would flash. Could of cause me and my family to get into a serious accident.TAMIKA PAM KING W.
Customer Reviews for Jasmine Food Mart #3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LARRY B.
never would recommend because I forgot to return a dolly and returned it the other day and they charged my card 150 dollars and up to this moment I have not gotten my refund for that chargeIAN L.
Customer did not leave a comment.KEITH M.
GoodMOHAMMED ASHRAF L.
I was charged for two days and didn't use the truck for 2 days only 4. 1/2 hoursAMELIA W.
Didn't have the right sized truck I reserved Complete overcharged Took 40mins just to issue me the truck.GRIFFIN F.
Customer did not leave a comment.BIDHAN S.
Love the self check out check-in optionNAOMI B.
Customer did not leave a comment.KIERA M.
Great. Super easy and convenient. Good transaction all the way aroundAndrew F.
Customer did not leave a comment.YOLANDA L.
No one could help us hook u haul tow dolly to u haul truck. Then I had to strap and secure car to dolly by myself. Employee there said he couldn't help cause he couldn't leave store. Good thing I had a idea how to do it all or I would have been in trouble with no one to help.Brian L.
Customer did not leave a comment.NICHOLAS B.
Great drop off location. Would gladly use this uhaul location again.Tristan P.
Very friendly and helpfulyashkumar P.
Customer did not leave a comment.SCOTT S.
Customer did not leave a comment.GLENN K.
The folks who run the usual business can be more humanist and respectful.the guy that I rent the truck from was rude and disrespectful. The truck smelled like cigarettes smoke , it was dirty, and the truck was malfunction, with flat tires, unbalance tires. Wasn't maintain. I rent it one way for 3days. It got shaky and off the roadas I push 50 miles . Was very dangerous driving in the dark cross town.YVROSE D.
They did not come out and check the truck I had the rental for two days and they charged me for three. I put fuel in the vehicle where it was when I picked it up and they charged me for fuel. They didn't come out to. Heck the vehicle when I was going or when I returned. These folks took my money. I have used uhaul for years and have never had an issue until I went to this location.Yulonda M.
Continue the exceptional customer service and great safe vehicles.Jose M.
Customer did not leave a comment.EDDIE R.
The person behind the counter stayed on his computer during our conversation and I ended up asking him if he was in the middle of playing a game. I considered his interaction with me to be very rude.Jay B.
Customer did not leave a comment.Anthony H.
Ok, I get it, supply and demand but charging $2,000 for a 10' truck one way from Keene, NH to Savannah, GA is nothing short of highway robbery and Uhaul should be ashamed to rape people this way. I will never rent from UHaul again and I'll tell anyone who'll listen that any company whose morals allow this shouldn't exist.ERIC S.
Customer did not leave a comment.BRIAN L.
Might want to check the records on this truck. It reeked of cannabis... we think it was used to haul.LISA Z.
Customer did not leave a comment.Cynthia N.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Hellen W.
Customer did not leave a comment.LATASHA B.
Lubricate the tow dolly ramp pins. That's itDawna B.
Make sure the truck is clean for bedbugsDONNY W.
The place was closed when I got there. That's what the store worker told me. But still was able to rent me the trailer. I was told I could rent a ball for my hitch and that didn't happened. I had to buy it from the store for $30 !!!!!!!!!!!!!! What the -hell. That sucks because I have one, just didn't have it with me and now I have another I don't need and I haven't used mine for 8 years. But I still got it and did what I had to do. Still it wasn't so bad. The trailer was excellent and I still saved money. Thank you for what you do.joseph L.
Customer did not leave a comment.LAWANDA T.
Customer did not leave a comment.ANDREW H.
Customer did not leave a comment.JAY D.
Customer did not leave a comment.Ronald N.
Customer did not leave a comment.Regina D.
Very customer service friendlyLASHIRL RENE C.
Everything was good only thing I can say I wish the truck at cruise controlHoward L.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.KERA M.
Absolute worst. The guy was not helpful, wouldn't go out and check in the returned equipment, said he would do it later and then had the nerve to tack on a $5.00 cleaning fee when I know for a fact that it was clean because I did it myself! He's a crook. My daughter took several pictures (odometer, tow bar attachment, license plate, the time of day we were there, etc.) so we would have proof of our return - did NOT trust him one bit.PATRICIA T.
The drop off was weird, no receipt. He said I did not need a receipt, would get email. Never got an email. I haven't moved in over 25 years, so if this is the way they do it now, seems weird to me.Catherine F.
Address was very difficult to locate..2 GPS units showed it 1/4 mile from actual locationScott H.
Tried to give me a wrecked unit with severed safety chains..I wasted a hour here while he couldn't get the contract correct. Was charged for two days when only used 24 hours. 1st agreed upon destination location refused to take item, 2 uhaul corporate location refused to take item..4 calls to uhaul never got a live person. 3rd location finally accepted return of item. Wasted several hours of my time and many extra miles driving around to get this resolved. Terrible experience start to finishRobert W.
Rude customer service.KEVIN K.
Very good Customer ServiceCLYDE C.
Customer did not leave a comment.Joseph D.
Guy tried to tell my husband they didn't have the equipment I selected. My husband turned his head and said "that equipment?" And doing at the appliance dolly and hand truck. Learn your products!Brandon W.
They have continued to charge my card for fraudulent fees and mess up my back accountCourtenay A.
Prices was to high. They should give discounts to help the people that need it.Shanelle C.
I called the rental phone number of the rental location 4 times before showing up and the phone was never answered. The trucks were parked in a gravel lot next to the convenience store that was the rental office. Truck rental business seemed to be of minor interest to the people running the business. I was given the keys and told our truck was in the parking lot.gary C.
Customer did not leave a comment.Terry D.
Customer did not leave a comment.Michael P.
One of the hooks was broken and this location did not have a replacement. I went to the Abercirn location and they were able to get it squared away.Patrick M.
Customer did not leave a comment.Rodney M.
Customer did not leave a comment.TERRY B.
The reservation was for a location that didn't have the trailer I'd reserved, then the address they gave me to the alternative location was wrong, it took me to dead end in a neighborhood. I also had a tire blow out due to a worn out tire that delayed my trip. What a hassle in almost every way.Paul G.
Customer did not leave a comment.FARHAD J.
Quick - efficient - awesome staff !WILLIAM H.
Excellent Service and great location. Service was good and well. It's available for me to move from one location to another it was greatly appreciated by my self. Very easy to checklist after check in. I very appreciate the services. Thank You Raj PatelDina P.
I returned my Uhaul to this location, but the employee told me it was the wrong location. After some debate, he said, â€œOk, you can leave it here.â€ There was a customer there asking other customers for 75 cents so that he could buy a beer. As he was leaving, I saw that he was carrying a gun. I'm glad someone gave him the 75 cents. Overall, it was a little unsettling.Michelle Y.
Customer did not leave a comment.Michael J.
They charged me for another day even though my contract clearly stated I was granted another day. After I left I called Uhaul customer service and they quickly refunded the wrongly placed extra day change.Roger M.
N/a I was pleased in my overall experienceTyran M.
I had a reservation for Sat. 4-18 to pick up a 6x12 enclosed trailer, at the Abercorn Uhal center on Abercorn, to move furniture 60 miles away. When I got there, I was told they did not have the trailer available. What!!!!! Do you have any type of guarantee!!! I had to make plans that affected several people to load the furniture, transport it, and put it in storage. What good is a reservation if I can't count on it being available. Luckily there was another trailer available at a different dealer which took more time to go and pick up. Is this standard policy for your reservation policy?? Why would I ever want to use uhaul in the future???Jack P.
Customer did not leave a comment.William D.
Customer did not leave a comment.carlton P.
THE items I requested were not ready as the Uhaul company said they would be. Requested a furniture dolly only to find out the place had none. I did get refunded for that which I'm glad. Other than that, good service. I will come here again.Krystyna S.
They need better communication skills, very rude, and I told him what mileage that I would commute. He insisted that it had to be 40 miles which would make the hold greater than expected. We I return the vehicle they took about five minutes not updating me on what's happening! Then he put a paper on the counter and walked off. I had to ask if we were done!! Never again will I rent from them AGAIN!Sakerra G.
Customer did not leave a comment.William M.
We were sent to 3 different facilities and finally after 2 hours received a truck. The uHaul traffic controller over the phone gave $50 in VIP bucks for our trouble and the attendant at the uHaul location said they couldn't redeem it.Heather S.
Very friendly staffjeffery C.
Customer did not leave a comment.William D.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Frederick C.