Did not receive the hand dolly I paid for.Ryan C.
Customer Reviews for Jefferson Express Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very very disappointed with our U-haul rental. When we have arrived to Jefferson Express, the truck was not at the location. The person at the mart called the driver that has currently had the car. There was a 45 minutes wait. My wife and I had an event to attend, where we were so late we missed the event. Once again, very very disappointed.IMRAN K.
Customer did not leave a comment.Heidi T.
Customer did not leave a comment.Nicol V.
I paid for an appliance dolly but it was not in there but I still got chargedKadir A.
The truck was mostly clean except for cigarette ash left in the cup holdersAdam P.
This is the second time that I've had to be on hold with the corporate office to try and get my email address removed from another customers account! I'm being pissed!Camille H.
Customer did not leave a comment.Delores F.
Customer did not leave a comment.stan S.
The u haul was a lil raggedyCHERYLMARIE S.
Customer did not leave a comment.PHILIP B.
Customer did not leave a comment.KIERSTENGAIL V.
The person that wrote our rent or grieve it up was very very how would you say respectful he was definitely a customer service person yes I would go back there again if I needed to rent are U-Haul trucks thank youJOSEPH F.
Very expensive. Over $70 for 5 hours.KARALYNN M.
Make sure you're not charged for gas once you gas the truck up alreadyRachel O.
The pick-up was in a convenience store and nobody was wearing masksSteven H.
Customer did not leave a comment.Shayan G.
Customer did not leave a comment.Stephen L.
This is a mom/pop shop where I had to wait a half hour for the guy who manages the rentals to come to his shop and process my reservation. I reserved a dolly as well and they didnt have one. He made me go to another location to pick one up and when I arrived they did either have one. All in all this delayed my move significantly!SHALOMDOVBER C.
When I went to pickup the U-haul no one could help so they had to call someone. Then I had to wait 20 minutes until someone could rent me the U-haul. The parking lot was fill with trash and looked like a dump.christopher B.
They charged me 23$ for gas I did not spent even 8$md G.
Customer did not leave a comment.sergio S.
The location was not in a good area and did not feel very safe. We are 2 girls in our mid 20s - we were hesitant to leave my new car in the parking lot for the day, and felt scared to return our Uhaul in the dark (we did not return until 10:30pm). However, it ended up going well.Cailey B.
Ghetto, long wait even when precheck in was done. Fleet not maintained; i received a truck smelling of weed and liquor and low tire pressure.Keeysha A.
Great serviceTimothy M.
4 stars because I got charged a cleaning fee ($20) for bird poop from roosting crows. I mean, it was a lot but it's not like I made the mess. What if it had hailed, would I get charged for damages?wade A.
Customer did not leave a comment.jeffery T.
I rent a uhaul 3-5x a year. This was one of the worst experiences I have had. The guy told me $100 deposit. When I gave him my card instead of cash he ran it for $56.25 and when I returned it he said he couldn't come look at the van since he was the only one running the store and for us not to worry. Then I called him several hours later since I didnt get a email receipt yet and he said he never got our keys from cashier. Then to no big suprise he charged me $20 cleaning fee. There was no way that would be a far charge as I know what uhaul expects. I thought it was a shady establishment and probably partially my fault for not listening to my gut when I walked in.DANIEL N.
Nothing great serviceMartin S.
Customer did not leave a comment.cherida W.
Customer did not leave a comment.John R.
Customer did not leave a comment.Carla S.
Customer did not leave a comment.Joe T.
if it snow you guys should make sure the snow cleaned off the trucks and there is a good way to exit and enter when its snowingLasharee P.
Customer did not leave a comment.Gerson G.
Very friendly and very helpful. Didn't expect that considering the areaJulian Z.
Customer did not leave a comment.Saundra S.
Customer did not leave a comment.Gerson G.
Thanks love itInell P.
Very good customer serviceGerson G.
I was refused a receipt after returning the truck and did not get any proof that the van was returned. I was refused any proof that I replaced the gas that I used and returned the van with 3/4 tank of gas. I was refused proof of the return mileage on the rented van. I was told by the clerk at the counter inside of the gas station that I should take a photo of the mileage and gas with my phone for proof of mileage and that the gas was at 3/4 tank. I logged in just now and the site sent a pop up menu that says my original contract can not be located at this time. At this point I have not been given a refund to my bank account for the over-payment of mileage estimated at pickup and still have no proof that the van was returned un-damaged with 3/4 tank gas and no proof of the return mileage. The fender had a dent in it at pickup. I went back inside and reported the damage also showed the photo of the damage with my cellphone. The counter clerk said that he knows about the dent and that it was an old damage that occurred prior to my rental date. What I want is proof that the van was returned with 3/4 tank of gas; no damage and no further fees due and I want my refund for the mileage. The other concern I have is that the store was full of junkies and alcoholics. I got solicited by a crackhead at the side of the van while inspecting it for damage; the van was parked in a location next door to the gas station out of view for security reasons. Extremely poor location. I had no time left to make another rental location so I took the rental at risk of it all. Horrible rental experience.JEANNE L.
More staff.Salman S.
Customer did not leave a comment.EMMALENE H.
The location was a trash-filled vacant lot next to a gas station. Despite the reservation I made two weeks in advance, my pick-up location and time were changed the day before my reservation. Though I was told I could use the website "24/7" to pick up my truck, when attempting to follow the instructions the site said I could not pick up my truck until two hours after I arrived. I waited on hold for ten minutes to resolve this "24/7" issue but finally had to ask the gas station attendants for help. The experience was faulty and unprofessional.Haley A.
Why would you switch our location to a place with literally one truck and no supplies. Your judgement sucks and thus place was sketchy!Danielle S.
Customer did not leave a comment.Peter C.
Truck was never inspected before I took off. Back had debris in it and was stranded for two hours due to tire flat and lost 600.00 job because I was late coming backBarry J.
When the reservation was made it was expected that when the truck was to be picked up it would have been ready, it wasn't. The customer service was very poor, the agent was not readily available. The entire experience left a lot to be desired.stephiane B.
Customer did not leave a comment.Jasmine L.
I fucking hate U-Haul charging me 300 for nothingKelis E.
The location was less than satisfactory. When I arrived I went right inside of the location, and asked about the UHaul. They told me they did not do anything with UHaul. I went back outside, and downloaded the UHaul share app, and got myself all set online, believing that everything I needed to do was online. I finished the app registration, and instead of receiving a code to open a Uhaul lockbox I was told to go back inside. I then had to go into the store and ask repeatedly to finally get someone who know something about the keys. Then the person who was helping me was extremely reluctant to hand over the keys to the truck. It was frustrating.Daniel H.
Have a cashier designated for uhaul - wait time very long Check gas level before printing contract,y contract said the uhaul was on full and it was notLatifah G.
I couldn't get the truck that I wanted at the location, and it wasn't ready at the time I needed it. Which is very misleadingKiara J.
Customer did not leave a comment.Timothy F.
Customer did not leave a comment.ronique W.
Customer did not leave a comment.dorthy D.
Customer did not leave a comment.SHANNON F.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Shirley H.
Customer did not leave a comment.Hao L.
My mom and I had to find a uhaul last minute at 6:30-7 at night, and we were lucky to find this place. The man who helped us was so very sweet, and I believe he stayed later than normal to help us. He was more than helpful to my mom and I, and he definitely went above and beyond for us. We were more than satisfied with this experience and fully intend on going back if we need a uhaul in the future.kristin K.
Customer did not leave a comment.CADY O.
Customer did not leave a comment.Asante U.
Customer did not leave a comment.Chelsea L.
In a shady part of town. I ordered furniture blankets with the vehicle and it did not come with them. They said that it was not there problem that the location was just a drop location. Called U-haul and end up running around Buffalo for 2 hours trying to get them. Finally got them from the Main street location. Who compensates me for my time running around. I could have been loading the truck insteadGary I.
Customer did not leave a comment.chris L.
Manager Aken Ali was very sweet, location was not a place I felt safe in.krista G.
Customer did not leave a comment.Betsy R.
Customer did not leave a comment.ivelisse T.
Customer did not leave a comment.Kevin O.
The rep was late. I had to pick up truck around 3:30 when i reserved for 2pm. No one was available at that time. When i got the truck no gas was in the truck. The paperwork took so long to process. Un organized overalltamika W.
I was not given a dolly that I paid for. The location was extremely sketch and made my experience undesirablejulie M.
have appliance dollies avaiablemary O.
Nice, fast , efficient!Deborah O.
I tried to call the location multiple times over two days and the clerk did not speak English. I was repeatedly told to call back later, but even when I did, the same two gentlemen were working and neither spoke English. When I arrived to pick up the truck, the clerk did not speak English, nor did he know how to process my order. After 45 minutes, of messing with the computer, the clerk called someone on his cell phone. This person spoke English and Arabic and translated for the clerk how to process my order. I finally left with the truck about 55 minutes after I arrived.Mark S.
Customer did not leave a comment.YARITZS T.
Reserved a uhaul for a specific time because scheduling is important, had to wait nearly an hour past my reserve time and make 2 trips to the location. Will be using budget for my needs next time I moveFelix C.
The location was possibly the worst UHaul franchise I've seen. I had made a reservation for a truck at the Main Street Buffalo UHaul location, which I trust and have used before, but a day before my pick up, you changed the location to the Jefferson Avenue location. The reservation was for 10 AM, which is when I planned on getting under way. When I arrived at the Jefferson Express mini mart, the employee behind the counter told me that the UHaul rep was "sleeping." Several questions and calls later, the man who could help me showed up, saying that he doesn't start working until 12:00. Apparently, there was a miscommunciation between the franchise employees and UHaul's scheduling staff. It's very disconcerting to arrive for a pick up and be told that the person who has the keys and contract is asleep, but that would not have happened if you had not changed the pickup location in the first place. The truck was parked in a trash-strewn, abandoned lot (including a downed street light), and both the cab of the truck and the cargo area had garbage, apparently left by the last renter. It may go without saying that this experience will make me think twice about renting from UHaul in the future.Eric J.
Barely spoke english, place was not well kept, and when he answered the phone I asked if it were the uhaul location he said no at firstPatrick D.
The location is actually a convenience store, but it went good nonetheless. Just do not expect a full U-Haul store.Jean-Francois S.
i scheduled my apt for 12:00 pm, i arrived 10 mins early as was told to wait, at 12 i waited another 15 mins, for the representative to assist me. Then the truck i reserved, wasn't even on site. Their excuse was " well sometimes they just don't bring them back when they say they do." so i was charged 49.99 for a larger truck when i only wanted the one for 29.99. Along with waiting at pick up, i also had to wait another 20 mins at drop off, the location was far from professorial and would not recommend doing there. I'd rather pay more in miles and go somewhere else then to ever go back.Shane K.
Although I had to wait, the staff was very friendly and helpful when all was ready.David R.
At first I felt a little strange that I was renting a U-Haul from what appeared to be a convenient store, but they actually provided great service and the truck was well maintained.Stephen K.
Customer did not leave a comment.CHERYL V.
Customer did not leave a comment.MELISSA P.
Customer did not leave a comment.DAVE P.
I had a truly terrible experience with U-Haul. My truck wasn't ready on time and when I finally got a hold of someone I had to drive over an hour to get my truck and an hour back, which not only wasted my gas but also my time. I was told that my truck would be ready at ten, I had to call multiple times before anyone would give me an answer, and when they finally did it was 4 hours later! This experience was ridiculous and I will never use U-Haul again. Not only was I treated like my time and experience wasn't important I also received very poor customer service when I called in for assistant. I spoke to a lady named Betsy who was very helpful and filed my complaint and I have yet to hear back anything about it. How can you run a business when you don't care at all about your customers? Why do you expect people to use your business when you only care about their money? This is the third time I have booked with U-Haul and this is the third time mistakes have been made with my order and it will indeed by my last time with your company.EMILY H.
This guy in Clinton,PA is great, your reservation system and back office were a nightmareMICHAEL K.
Nothing other than an externally mounted fuel gauge by the gas cap, I believe this would make things much easier when its time to fill it to its last point.Michael M.
Customer did not leave a comment.Paul C.
The rear inner tire EXPLODED while I was driving on the highway going 55 mph. It was 1 a.m., and I had to wait 90 minutes for roadside assistance to come fix it, and I was in the middle of nowhere. They came and actually replaced TWO tires because the other one was bald and would explode next. Horrible experience, and I will be calling to file a complaint and demand all of my money back for putting my life in danger. Never again will I rent from U-Haul!!TADRIC R.
The manager of the location was very rude. She also did not seem to understand Uhaul procedures. Also, I had requested an appliance dolly. There was no dolly present with the truck. I had to drive across town to obtaina dolly from another uhaul facility. When I inquired about extra milage for having to drive across town, the lady yelled at me and told me milage was 99 cents per mile. She rude, crude, and vile. Furthermore, even besides the dolly, this was not the location I requested. Even besides the dolly location, this location was about 20 miles further from my loading destination. The owner agreed to add the 20 miles for no extra charge, but rthis does not make up for all the extra time I spent driving all over town. Between the dolly and the poor location, I spent about an extra two or more hours just arriving at my destination.HUMPHREY P.
Customer did not leave a comment.GARY L.
Give more notice of pickup location, i was contacted less than 12 hours before pickupBrian W.
This location was 15 miles out of my way to pick up a car hauler because the location where I picked up the van did not have one available. Very inconvenient.GEORGE K.
Customer did not leave a comment.NICHOLAS K.
the reservation process was painfull. i made the pickup lacation at DJ's near raccoon state park because it is 3 miles from my home. A company from alliquippa called and said my trailer was ready... thats not were i made the reservation and it is 20 miles from my home! I could not get in touch with that company -B&B Auto- to find out why the trailer was at thier location. I had to call several Uhaul numbers to find out what was going on and they were not much help. DJ's finally made it happen. Ihave rented from UHAUL in the past and have always been a satisfied customer. I want to know what happened this time. Please get back to me so I can assure this does not happen in the future. I will be renting frequently throughout the summer and I don't want to have to go through the same confusion and time-wasting process again. You can contact me at 412-287-5260, Mark ZafarasMARK Z.
Customer did not leave a comment.Kathy D.