No change
WILLIAM S
Customer Reviews for Jefferson St Conoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Other than the key breaking the 10 foot truck was ok. They had to swap the 10 foot truck out for a 15 foot truck which used significantly more gas than the 10 foot truck without any reduction in price to offset the increased operating costs.
JOSEPH LThis was the best service I could hope for. You all did awesome!
Andrew PNothing. Everything went smoothly with no problems.
Marsha HWe needed a dolly and had one reserved along with furniture blankets and got neither, as a result our dresser was damaged and we hurt ourselves moving a heavy washing machine. Terrible service on uhauls side of things.
SAMANTHA PI arrived after their indicated work hours and returned it by the U-Haul app.
Jeff FNothing
GREGORY MNothing that I can think of. I use this location whenever I need to rent a trailer.
DEBORAH BWish all the 5x8 trailers had the drop down ramp door vs rhe barn door. The ramp made loading and unloading way easier
Eric ECheck in was easy. Thank you
Bob WWe had an older trailer that is more difficult to hitch and secure. Much prefer a choice of the newer trailers that make it easier to use, especially for us senior citizens.
RICHARD TIt was an old gasoline station and sold several things.
KATIE BFast and friendly customer service. Will definitely recommend to friends .
MARY RService was great. Thanks so much
GEORGE BI did not rent this uhaul this was someone else’s rental it was added to my account not sure how this mistake happens but upset about it and I will not be responsible for anything to do with this rental
SARAH SNo problems!
KENNETH CSuper helpful
AARON WSuper friendly experience. I have no recommendations.
Kim BNEVER suggest MOMS Mover CO. out of Columbia MO for hired movers. Unprofessional, and no experience handling other peoples valuable property. Ruined my furniture and was ignored completely by owner because I was elderly and could not do much about it.. U-haul provided absolutely no help..
JOSEPH GExcellent service. Pickup was easy. The truck was difficult to drive. Very cramped space in the cab. Accelerator and brake pedals were close together making it hard to drive. If you’re over 6 feet tall, beware when driving.
John BSuperior service at this location !!
RICHARD SKeep JT happy at that location he and his employees are very outgoing and very helpful.
MICHAEL HLet them know they need a 4 way light hookup and hitch pin before getting to the location
GARY MFast and courteous service. No complaints. 2nd time i have picked up here. Great speedy service.
DARYN WThis location was great. Helped fix errors I had with the initial pick up.
SCOTT MHave U-Hauls ready and cleaned off before customer arrives. Had to wait to let the truck warm up and melt the ice.
Jennifer HOur experience was perfect so nothing to recommend for improvement. We had such a horrible time at the other uhaul rental location so we drove over to this location. We were so relieved to be treated with kindness it really changed our mind about Uhaul.
MATTHEW BThe uHaul site was "closed," but the attendant at the nearby gas station helped me get the trailer back into location and was clear in her instructions when I called to ask about the drop-off.
Gary CWas not asked if I had any questions about using the auto hauler. Luckily I had watched a video of someone using one.
MARK MExcellent experience! No changes needed.
James HOvercharged me $100. Told me to give the key over and leave
CHYANNE LYour internet reservation system should allow people to do business where they want to go and NOT forcing a pick up at a remote location because that dealer has excess inventory, and NOT requiring a drop off at a remote location because that place has low inventory. If you need your inventory moved from one dealer to another, you do it, with your gasoline, your paid employees and their paid time, NOT MINE!
ROBERT LEveryone one had smiles and were very helpful.
RALPH GThe drop off of our U-Haul rental was very quick and easy. The person there asked if I was dropping off and I handed him the key. It was very quick and easy so as not to take a lot of time. U-Haul, that was a vast improvement from my last experience and I was very happy. Thank you.
Kurtis KThank you for your help and God bless
buddie mNothing needed! Very customer-friendly and did a great job of telling me what to expect .
Andrew HEverything was easy I was there a very short time during the pick up and drop off.
james oAbsolutely the best experience I have had with U-haul .
Elmer DFirst time online order and now I’m forced to pay $400 for a10’ U-Haul truck from Jeff city to Columbia. I traveled 35 miles and returned the truck to Columbia in 3 hours. I was originally charged $93 but because of a small discrepancy now I must pay an additional $400. Absolutely no damage to the vehicle and I got shorted a dolly which cost $10 extra. Smh never ever again will I do business with U-Haul because this was my first experience and I didn’t get anything but robbed
Terry SThey went above and beyond to ensure I had what was needed for a successful trailer haul. Had I not stopped by ahead of time, I would not have been prepared or able to haul. I am very appreciative of the service I was provided.
Amanda EThe best U Haul rent experience I have ever had
rick sWhenever I was turning my truck in, the app completely failed, and I was not able to upload all of the pictures. I was also not able to reopen the rental to submit all the rest of the paperwork. As far as I know, everything went fine.
Brian DVery friendly
Marcia WSee the above comments.
Randy WSecond time I’ve rented from this place and is by far the best customer service!
Josh CI returned the truck 24-hours early. I thought I might receive some money back, but that was not the case.
rick eVery helpful and friendly.
Michael NCustomer service at this location is exceptional
rick sGreat staff and very helpful
Leon DGot overcharged because of this location
Patricia BGreat customer service!!
Melinda F