Customer Reviews for Jefferson St Conoco
(U-Haul Neighborhood Dealer)

1,463 reviews

1440 Jefferson St   Jefferson City, MO 65109
(Hwy 54 to Ellis Blvd Exit go West Hwy C & North Jefferson St)

(573) 635-6938

Office Hours

  • Mon-Fri: 6 am - 5 pm
  • Sat-Sun: 6 am - 3 pm

Services at this Location:

Contact Us

(573) 635-6938

1440 Jefferson St
Jefferson City, MO 65109
(Hwy 54 to Ellis Blvd Exit go West Hwy C & North Jefferson St)

Services at this Location:

Office Hours

  • Mon-Fri: 6 am - 5 pm
  • Sat-Sun: 6 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

SALLY M 
Rating:
3.0

We needed a dolly and had one reserved along with furniture blankets and got neither, as a result our dresser was damaged and we hurt ourselves moving a heavy washing machine. Terrible service on uhauls side of things.

SAMANTHA P 
Rating:
5.0

I arrived after their indicated work hours and returned it by the U-Haul app.

Jeff F 
Rating:
3.0

Customer did not leave a comment.

GARY E 
Rating:
3.0

Nothing

GREGORY M 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE P 
Rating:
5.0

Customer did not leave a comment.

HEATH L 
Rating:
5.0

Nothing that I can think of. I use this location whenever I need to rent a trailer.

DEBORAH B 
Rating:
5.0

Wish all the 5x8 trailers had the drop down ramp door vs rhe barn door. The ramp made loading and unloading way easier

Eric E 
Rating:
5.0

Check in was easy. Thank you

Bob W 
Rating:
5.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

Customer did not leave a comment.

KATIE B 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O 
Rating:
4.0

Customer did not leave a comment.

SCOTT R 
Rating:
4.0

We had an older trailer that is more difficult to hitch and secure. Much prefer a choice of the newer trailers that make it easier to use, especially for us senior citizens.

RICHARD T 
Rating:
5.0

Customer did not leave a comment.

RICHARD F 
Rating:
3.0

It was an old gasoline station and sold several things.

KATIE B 
Rating:
5.0

Customer did not leave a comment.

Carrie H 
Rating:
5.0

Customer did not leave a comment.

SCOTT S 
Rating:
5.0

Fast and friendly customer service. Will definitely recommend to friends .

MARY R 
Rating:
5.0

Service was great. Thanks so much

GEORGE B 
Rating:
1.0

I did not rent this uhaul this was someone else’s rental it was added to my account not sure how this mistake happens but upset about it and I will not be responsible for anything to do with this rental

SARAH S 
Rating:
4.0

No problems!

KENNETH C 
Rating:
5.0

Customer did not leave a comment.

LARINDA M 
Rating:
5.0

Super helpful

AARON W 
Rating:
5.0

Super friendly experience. I have no recommendations.

Kim B 
Rating:
5.0

Customer did not leave a comment.

Jon D 
Rating:
1.0

NEVER suggest MOMS Mover CO. out of Columbia MO for hired movers. Unprofessional, and no experience handling other peoples valuable property. Ruined my furniture and was ignored completely by owner because I was elderly and could not do much about it.. U-haul provided absolutely no help..

JOSEPH G 
Rating:
5.0

Excellent service. Pickup was easy. The truck was difficult to drive. Very cramped space in the cab. Accelerator and brake pedals were close together making it hard to drive. If you’re over 6 feet tall, beware when driving.

John B 
Rating:
5.0

Superior service at this location !!

RICHARD S 
Rating:
5.0

Customer did not leave a comment.

Jerry W 
Rating:
5.0

Customer did not leave a comment.

DANIEL T 
Rating:
5.0

Keep JT happy at that location he and his employees are very outgoing and very helpful.

MICHAEL H 
Rating:
4.0

Let them know they need a 4 way light hookup and hitch pin before getting to the location

GARY M 
Rating:
4.0

Customer did not leave a comment.

GREG V 
Rating:
5.0

Fast and courteous service. No complaints. 2nd time i have picked up here. Great speedy service.

DARYN W 
Rating:
4.0

Customer did not leave a comment.

CORTNEY S 
Rating:
5.0

Customer did not leave a comment.

Jayesh P 
Rating:
5.0

This location was great. Helped fix errors I had with the initial pick up.

SCOTT M 
Rating:
5.0

Customer did not leave a comment.

PETER H 
Rating:
3.0

Have U-Hauls ready and cleaned off before customer arrives. Had to wait to let the truck warm up and melt the ice.

Jennifer H 
Rating:
5.0

Customer did not leave a comment.

Autumn S 
Rating:
5.0

Customer did not leave a comment.

MELISSA W 
Rating:
5.0

Our experience was perfect so nothing to recommend for improvement. We had such a horrible time at the other uhaul rental location so we drove over to this location. We were so relieved to be treated with kindness it really changed our mind about Uhaul.

MATTHEW B 
Rating:
5.0

Customer did not leave a comment.

Darren R 
Rating:
5.0

Customer did not leave a comment.

ROSE C 
Rating:
5.0

Customer did not leave a comment.

Lawrence M 
Rating:
3.0

The uHaul site was "closed," but the attendant at the nearby gas station helped me get the trailer back into location and was clear in her instructions when I called to ask about the drop-off.

Gary C 
Rating:
5.0

Customer did not leave a comment.

PHILIP S 
Rating:
4.0

Was not asked if I had any questions about using the auto hauler. Luckily I had watched a video of someone using one.

MARK M 
Rating:
5.0

Excellent experience! No changes needed.

James H 
Rating:
3.0

Customer did not leave a comment.

Rich m 
Rating:
1.0

Overcharged me $100. Told me to give the key over and leave

CHYANNE L 
Rating:
5.0

Customer did not leave a comment.

Jason M 
Rating:
5.0

Your internet reservation system should allow people to do business where they want to go and NOT forcing a pick up at a remote location because that dealer has excess inventory, and NOT requiring a drop off at a remote location because that place has low inventory. If you need your inventory moved from one dealer to another, you do it, with your gasoline, your paid employees and their paid time, NOT MINE!

ROBERT L 
Rating:
5.0

Everyone one had smiles and were very helpful.

RALPH G 
Rating:
5.0

The drop off of our U-Haul rental was very quick and easy. The person there asked if I was dropping off and I handed him the key. It was very quick and easy so as not to take a lot of time. U-Haul, that was a vast improvement from my last experience and I was very happy. Thank you.

Kurtis K 
Rating:
5.0

Customer did not leave a comment.

Jennie W 
Rating:
5.0

Thank you for your help and God bless

buddie m 
Rating:
5.0

Nothing needed! Very customer-friendly and did a great job of telling me what to expect .

Andrew H 
Rating:
5.0

Customer did not leave a comment.

Timothy D 
Rating:
5.0

Everything was easy I was there a very short time during the pick up and drop off.

james o 
Rating:
5.0

Absolutely the best experience I have had with U-haul .

Elmer D 
Rating:
1.0

First time online order and now I’m forced to pay $400 for a10’ U-Haul truck from Jeff city to Columbia. I traveled 35 miles and returned the truck to Columbia in 3 hours. I was originally charged $93 but because of a small discrepancy now I must pay an additional $400. Absolutely no damage to the vehicle and I got shorted a dolly which cost $10 extra. Smh never ever again will I do business with U-Haul because this was my first experience and I didn’t get anything but robbed

Terry S 
Rating:
5.0

They went above and beyond to ensure I had what was needed for a successful trailer haul. Had I not stopped by ahead of time, I would not have been prepared or able to haul. I am very appreciative of the service I was provided.

Amanda E 
Rating:
5.0

The best U Haul rent experience I have ever had

rick s 
Rating:
5.0

Customer did not leave a comment.

Melisa W 
Rating:
5.0

Whenever I was turning my truck in, the app completely failed, and I was not able to upload all of the pictures. I was also not able to reopen the rental to submit all the rest of the paperwork. As far as I know, everything went fine.

Brian D 
Rating:
5.0

Customer did not leave a comment.

Jack B 
Rating:
3.0

Very friendly

Marcia W 
Rating:
5.0

Customer did not leave a comment.

CHERYL S 
Rating:
5.0

See the above comments.

Randy W 
Rating:
5.0

Second time I’ve rented from this place and is by far the best customer service!

Josh C 
Rating:
5.0

I returned the truck 24-hours early. I thought I might receive some money back, but that was not the case.

rick e 
Rating:
5.0

Customer did not leave a comment.

Johnny H 
Rating:
5.0

Customer did not leave a comment.

Allen P 
Rating:
5.0

Very helpful and friendly.

Michael N 
Rating:
4.0

Customer did not leave a comment.

Scott N 
Rating:
5.0

Customer did not leave a comment.

Ann M 
Rating:
3.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Customer service at this location is exceptional

rick s 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Customer did not leave a comment.

Carrie H 
Rating:
5.0

Customer did not leave a comment.

Stephan D 
Rating:
5.0

Customer did not leave a comment.

Rebecca T 
Rating:
5.0

Great staff and very helpful

Leon D 
Rating:
2.0

Got overcharged because of this location

Patricia B 
Rating:
5.0

Customer did not leave a comment.

jeffrey V 
Rating:
5.0

Customer did not leave a comment.

Brian J 
Rating:
5.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

Customer did not leave a comment.

Mark E 
Rating:
5.0

Customer did not leave a comment.

LARINDA M 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
5.0

Great customer service!!

Melinda F 
Rating:
4.0

Uhaul app doesn't work properly

Tanya M 
Rating:
5.0

Customer did not leave a comment.

Phil R 
Rating:
5.0

Very friendly

Melisa W 
Rating:
3.0

This was an old trailer. The hitch was the old style and not maintained. I had to oil the hitch before it would tighten.

Robert T 
Rating:
4.0

Customer did not leave a comment.

Warron T 
Rating:
5.0

Customer did not leave a comment.

Kathy S 
No reviews have been submitted for this location.
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