Customer Reviews for JJ 400

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of JJ 400

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Paul B. on

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Customer did not leave a comment.

Mehul P. on

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Customer did not leave a comment.

Ana V. on

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Reginal F. on

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Easy dropoff convenient time late in the evening

JOHN C. on

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mark G. on

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The guy had no idea how to hook the trailer to hitch on my suv. He brought jack and couple of woods to jack the my SUV and force the ball to trailer receiver . I stoped him and called my friend to come and help he came and only took 30 seconds for him to do it, I was there for 3 whole hours. Then when i was returning the trailer i went to different location they told me they have to charge $130 to drop it off there so i went back to same location this time there was a lady and she had no idea how to unhook and told me to do it myself which idid What a waste of time

Craig E. on

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Location is not clearly marked, there is not a staff member on site for turn-in and even after calling, directions on dropping off truck were not very clear.

Amy N. on

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Worst experience ever! They first of all need someone better at there desk. The lady blow me off twice and come to find out she had the key all a long. Took me about 2 hours just to get a simple 4 number code which the place nor contacting the customer service was any help. I would never use this place nor should anybody else needing a U-haul truck. I should have listened to the reviews but I wanted to give them a chance NEVER AGAIN!

jay B. on

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Block trailer jack. Sunk in mud

FRANCISCO S. on

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Fire the people. Get a different staff.

Kenneth J. on

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WOULD NOT GIVE ME A RECEIPT AS PROOF OF MY DROP OFF WAS NOT COOPERATIVE AT ALL, THIS WAS AT A VERY POOR LOCATION INSIDE OF A WASHATERIA IN A NOT SO INVITING NEIGHBORHOOD. THE PERSON WAS VERY PROFESSIONAL AT ALL NOR COURTEUOS. MY RATING FOR THIS LOCATION IS F-, HIGHLY DO NOT RECOMMEND

MARK M. on

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It's a Laundy Mat!!!! Took me almost 1 hour from the time I walked in the door to leaving. Check out was a disaster. Had to use WD-40 and large crescent wrench to get hitch knob to turn. Hooked up trailer myself. Just terrible. Would never ever go there again.