I returned the trailer on time and took photos of the guy unhooking it. And then after a few days I was called by U-Haul and told I have not return the trailer and I was going to be charge a late fee. And have gotten numerous emails saying I have not return the trailer.TERRENCE D.
Customer Reviews for JJ 400
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICHARD C.
Truck was dirty. There was a lot of play in the steering wheel of the truck they gave me it pulls to the right a lot it appeared to be out of alignment or something I had to take an alternate route to drop off the truck because I didn't feel safe maneuvering the traffic flow of my usual return route. This caused me to have to pay for extra mileage on top of what I already paid for a truck that didn't work properlyI tried calling customer service I kept being put on hold then it would eventually hang up . I have rented alot of trucks from you through the years and I've always had a pleasant experience. Until this last one I definitely did not get what I paid for I'm saddened by this we gave spent lots of money with you guys through the years I feel like I paid for nothing I'm truly upset with the whole ordealRachel R.
A little peculiar picking up a truck at a laundromat, but the gentleman was helpful. Did not have the utility dolly I ordered, which was a bummer, but I was able to move without it.Jeremy C.
Customer did not leave a comment.Nathan R B.
Customer did not leave a comment.Dwight P.
Awful, worst experience I've ever had with U-Haul on all levels! The truck was the only one there, it was an unsafe, broken mess with the check engine light on and so loud I couldn't even focus. I was afraid to drive it but had no other options and no one on site to helpTracy D.
Customer did not leave a comment.Jesse M.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Mehul P.
Customer did not leave a comment.Ana V.
Easy dropoff convenient time late in the eveningReginal F.
Customer did not leave a comment.JOHN C.
The guy had no idea how to hook the trailer to hitch on my suv. He brought jack and couple of woods to jack the my SUV and force the ball to trailer receiver . I stoped him and called my friend to come and help he came and only took 30 seconds for him to do it, I was there for 3 whole hours. Then when i was returning the trailer i went to different location they told me they have to charge $130 to drop it off there so i went back to same location this time there was a lady and she had no idea how to unhook and told me to do it myself which idid What a waste of timemark G.
Location is not clearly marked, there is not a staff member on site for turn-in and even after calling, directions on dropping off truck were not very clear.Craig E.
Worst experience ever! They first of all need someone better at there desk. The lady blow me off twice and come to find out she had the key all a long. Took me about 2 hours just to get a simple 4 number code which the place nor contacting the customer service was any help. I would never use this place nor should anybody else needing a U-haul truck. I should have listened to the reviews but I wanted to give them a chance NEVER AGAIN!Amy N.
Block trailer jack. Sunk in mudjay B.
Fire the people. Get a different staff.FRANCISCO S.
WOULD NOT GIVE ME A RECEIPT AS PROOF OF MY DROP OFF WAS NOT COOPERATIVE AT ALL, THIS WAS AT A VERY POOR LOCATION INSIDE OF A WASHATERIA IN A NOT SO INVITING NEIGHBORHOOD. THE PERSON WAS VERY PROFESSIONAL AT ALL NOR COURTEUOS. MY RATING FOR THIS LOCATION IS F-, HIGHLY DO NOT RECOMMENDKenneth J.
It's a Laundy Mat!!!! Took me almost 1 hour from the time I walked in the door to leaving. Check out was a disaster. Had to use WD-40 and large crescent wrench to get hitch knob to turn. Hooked up trailer myself. Just terrible. Would never ever go there again.MARK M.