Customer Reviews for Jones & Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jones & Company

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ROBERTO A. on

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telly H. on

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Francis B. on

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Drop off on Sunday, so location was closed. Internet access was spotty on Verizon network.

RICHARD C. on

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CHARLES H. on

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Judy H. on

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Karen G. on

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It was adequate. We got in, got the truck, and got it out. Which is what we needed. The office was dirty, and PILED with junk. There was only one person working on a Saturday morning and there was a line, so it took much longer than expected. The truck had not been cleaned, in fact it still had important papers from the previous person in it.

Tammy H. on

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Denise S. on

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antonia R. on

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I just dropped the truck there, no interaction with anybody, but thanks.

Dawn K. on

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Trish M. on

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Coast to much for loacl

Gary S. on

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Great people and service. I've rented at this facility several times and will continue to. In fact, I wanted to rent a vehicle that Jones & Co did not have (but other local locations did) but I used an alternative vehicle other than rent elsewhere.

Dan L. on

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they are so professional and concerned about safety for their customers. Yes, i would definitely recommend them to my friends and family....

Paul D. on

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William R. on

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Billy W. on

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Jeffrey H. on

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Alicia E. on

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Larry B. on

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Everything was fine.

Daniel W. on

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Karen R. on

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Camron S. on

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Gave me an auto transport with bald dry rot tires. I blew out two on the trip and nearly had a third blow out.

albert K. on

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These people were so nice .I pulled into there lot and they were there to disconnect the trailer and a woman looked at my invoice and said OK ,I will take care of it ..... I took some pictures and left. WOW,my first good experience in renting this trailer.

James V. on

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Allyson C. on

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Jason C. on

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Dan L. on

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they were very professional, polite, and friendly to their customers. Assisting with the paperwork and taking the fear out of the customers hands by helping with the hookups and safety is their game. thanks again, equipment worked fine...

Carol S. on

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Yvonne C. on

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Stacey M. on

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Carol S. on

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Jones and Company handled us very well. The experience was pleasant, the equipment clean and well-kept. The lady we dealt with was professional, knowledgeable, friendly, and very helpful.

Avery C. on

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Extremely courteous and helpful , transaction was smooth and on my next need for a uhaul I will definitely return to Jones & Co Thanks again for all your help Colleen Avery Cash

Jack Y. on

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Lynda L. on

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Nothing! Great experience renting a U-haul from Jones and Company! They are friendly, helpful, and professional!

Janet W. on

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Charles L. on

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Amanda W. on

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Dimly lit

Christopher D. on

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Number listed on uhaul goes to google voice mail. Vendor never responded. Vendor very friendly & everything was good, but they need to answer their phone.

Dan L. on

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SUBPERB ALL THE WAY, GOOD PEOPLE, AND WILL USE AGAIN...

Keith F. on

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great people to work with very accommodating

Brian G. on

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KENNETH S. on

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no one was available to accept the drop-off. I was instructed (over a speaker) to simply leave the trailer in the yard and it would be addressed when the come back into the office. I took pictures of the trailer to be sure I would not be charged late fees or if it would be taken by an unauthorized person before it was checked in. I was left feeling very vulnerable.

JERRY H. on

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Pamela E. on

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Owners very accommodating and pleasant to work with.

Norris P. on

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David P. on

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The battery kept dying on me, and it was a rainy day. Every time I turn the truck off I had to get out and charge the battery. Maybe better maintenance would’ve been a better experience

George T. on

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The receptionist was cordial and helpful, calling us in the morning just before we left for our destination to Jones & Company.

Cindy C. on

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Nothing! I have no complaints.

Eva S. on

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Steven K. on

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JOE M. on

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When I arrived, my online reservation was nowhere to be found. They created a new one-twice, actually after the computer kicked it out. I still was out in just a few minutes hooked up and ready to go. Awesome job every time I go to Jones & Co.

Cecelia H. on

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chase W. on

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Cheryl H. on

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Larry S. on

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James H. on

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ALVIN B. on

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Mary A. on

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I was extremely satisfied . I called a few times with questions and the woman I spoke.with was so nice, so helpful and I would recommend them to all!! Thank u uhual!!!

Jordan N. on

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Frances T. on

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It was not open on the weekends (when most people move). I dropped off the rental on a Saturday, they did not come in till Monday. I still have yet to receive my $100.00 refund a week later.

David P. on

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Ramond J. on

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Ashley C. on

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Havw the rental ready better customer service better overall experience ... better app and online experience . 2nd time I have had issues with uhaul I will not be using them again ever .

ALVIN B. on

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Klaus G. on

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Dave F. on

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Judith W. on

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These are the greatest people. Have rented 3 or 4 times there.

Damon O. on

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Super nice totally friendly will use again

Chad P. on

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Brent F. on

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All is well

Audrey A. on

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William R. on

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Very good service

James H. on

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Keep the U-HAUL computer system up and running.

Julie Lynn S. on

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Danny P. on

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Lady that helped me was EXTREMELY helpful and professional.

James S. on

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Ronald R. on

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Karen W. on

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Very friendly. Quick service.

Warren B. on

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The dealer was very helpful. Plenty of room to move around and the dealer was doing a very good job of cleaning up the yard.

Diann D. on

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Russell P. on

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Great rentals

Andy L. on

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Anthony H. on

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Nelson E. on

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John W. on

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Debby T. on

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Excellent service! Reviewed all safety issues.

Harvey I. on

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Robert K. on

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Douglas T. on

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John W. on

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Sean H. on

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I originally reserved the trailer online through Lake Lure Towing and Automotive. When I got there at the time stated in the reeservation and no one was there. We called the number and they said they quit doing UHaul a few weeks ago. I called to see if I could take one of the trailers still there and was told no - I had to drive another 20 minutes down the road and rent one from there before they closed at 11. I arrived at 10:45 and no one was there. I called that number and they said they closed at 10:00 but they agreed to run over and help me since they were only 10 minutes away after I explained the story. So, I think UHaul needs to get their information updated about which places are functional and the correct hours for those locations.

ivy M. on

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The service man and lady were awesome very polite and helpful. Thank you guys

Robert K. on

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Ken H. on

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The store location has old campers and other worn out equipment sitting everywhere. Junkie looking place.

Jeff B. on

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I had a great experience, The employees were very helpful and pleasant.

Rene T. on

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Kevin P. on

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ROBERTO A. on

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ROBERTO A. on

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