Customer Reviews for Jones & Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jones & Company

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Christine R.
Rating:

This location is helpful and goes beyond normal in accomodating me as a customer.

Maxie J.
Rating:

Customer did not leave a comment.

Heather G.
Rating:

Our reservation was lost and the truck we reserved was not available. I spoke with a general manger?...Who was supposed to look into this situation and issue at least a partial refund. This never happened. I have two emails confirming the reservation yet I haul had none for us.

Diann D.
Rating:

Customer did not leave a comment.

Christine R.
Rating:

All good

Marc I.
Rating:

We got there after it was closed so we didn't go in the office. The person we spoke to was very helpful and took the keys.

GEORGE L.
Rating:

these folks are an asset to this county with their business. Very friendly, accurate, and helpful in hooking up the item that is being charged out... Will DO BUSINESS AGAIN.

Edwin G.
Rating:

Customer did not leave a comment.

kathy D.
Rating:

Customer did not leave a comment.

LANDON P.
Rating:

Thank you for your friendly service. Would recommend.

Tommy S.
Rating:

Easy pick up and return. Great folks to work with. Will use again...

Scott M.
Rating:

Customer did not leave a comment.

Pedro P.
Rating:

Your Equpment is poorly maintained your road side assistant phone takes and hour to get results your company is a joke

William S.
Rating:

Take the Uhaul franchise away from these people! They obviously have other priorities as they sure don't care about Uhaul or their customers. Without a doubt, this is the worst Uhaul experience I have ever had and I have rented from Uhaul at least five times. I should have known better when I first called this location and all she could tell me was “everything is handled online now” and couldn't or wouldn't answer any of my questions or concerns. When I rented my truck online, I ordered a 15' truck, but when I came to pick it up the only truck they had ready to go was a 26' truck. However, there were 3 nice looking 15' trucks on the lot. The truck they had ready for me was, in my opinion, not road ready. The right side of the truck and mirrors shook and vibrated so badly, I literally thought I was going to bounce off the road or the mirrors would vibrate off of the door. I noticed that the truck was signed off by the Jones's on August 3rd-six days before I rented it. When I was asked how I wanted to pay for the truck, during the online process, I am sure I was upcharged for a 26' truck instead of the 15' truck that was originally ordered-not to mention the considerable difference in gas mileage that I had to pay the larger truck. Mrs. Jones happened to be on the lot, if you want to call that place a lot-it could be classified as a dump. When I tried calling your toll free number to ask them about the difference in my bill, I asked Mrs. Jones about the price difference and she repeated to my “everything is handled online”. I am not sure how often you send managers out to inspect the premises or day to day operations, but i would say this place is long overdue. If you approve of the way this place looks and the lackadaisical attitude of the owner, then shame on you!

Travis M.
Rating:

Customer did not leave a comment.

ileana P.
Rating:

Great people and so friendly. Will be a repeat customer

Heath W.
Rating:

This was the first time I have used Truck Share 24/7. It was a straightforward process but I'd recommend U-Haul verify the areas cell coverage. I have Verizon and coverage was very spotty at this location and it made a five-minute process a drawn-out 20-minute battle with patience. Typically, this wouldn't have been a huge problem but we were on a serious time crunch to get to our next location with the U-Haul. Or perhaps make sure the location's office offers wifi coverage.

Daniel L.
Rating:

Thank you! I had a hard timer with digital pickup and the lady running the business helped me with PU and dropoff the traditional way.

Susan E.
Rating:

Great fast customer service! Thank you

CLYDE W.
Rating:

Customer did not leave a comment.

steve S.
Rating:

On the weekend the company is only open on Saturday From 7-10am. I had to pickup my truck on Saturday one day early. We planned on moving Sunday. Most people move on the weekends. If you can't be open don't be a u haul facility. The place is nasty. Trash everywhere. Looks more like a junk yard. Cats everywhere. I guess cause there are rodents everywhere.

HOLLY A.
Rating:

Collen and Chris are terrific. Had our truck gassed up and ready to go. Easy pick up and drop off. Thank you both!

Leonard M.
Rating:

Customer did not leave a comment.

Suzanne C.
Rating:

Colleen is outstanding and met our every need. We were satisfied with the cleanliness of the equipment and the immediate response from Colleen when we needed it. I would highly recommend this facility for any future moving needs.

RUSSELL C.
Rating:

Make sure the AC works in the truck

CHARLES M.
Rating:

I've rented from this location for 10 years now. Jones abd Co. is a great place to rent from.

Katrina H.
Rating:

The lady that works there is extremely knowledgeable and helpful in every way! Don't be put off by the condition of the area. Vehicles being worked on and parts around the area. All of the rental equipment looks to be well kept and in great condition. I went there because of the ratings here and I'd definitely do it again!!!

Brent F.
Rating:

I've rented here several times. Always a pleasant experience.

Fred E.
Rating:

The service was excellent. The truck clean and well maintained.

Gary F.
Rating:

Sales person very helpful. Easy pickup and drop off.

KELLY B.
Rating:

Very friendly and professional.

DAVID W.
Rating:

Best rental experience ever

Christopher J.
Rating:

Excellent experience

Craig S.
Rating:

easy and convenient and courteous

Jamie S.
Rating:

Customer did not leave a comment.

Jennifer P.
Rating:

Customer did not leave a comment.

Andrea F.
Rating:

Customer did not leave a comment.

Bud T.
Rating:

Very efficient and helpful.

tammy A.
Rating:

The online check in rental option was very time consuming and took over 30 mins. I made my reservation prior and did not understand why I had to provide the same data a second time.

Rick H.
Rating:

Customer did not leave a comment.

clayton C.
Rating:

Customer did not leave a comment.

Stephen F.
Rating:

Customer did not leave a comment.

Stephen F.
Rating:

Customer did not leave a comment.

Christopher A.
Rating:

This location loaned us moving pads ahead, which we returned with truck. Extremely helpful. Thank you.

Stephen F.
Rating:

Customer did not leave a comment.

CHRISTOPHER J.
Rating:

Everything was great

Anne E.
Rating:

Customer did not leave a comment.

Stephen F.
Rating:

Customer did not leave a comment.

JON C.
Rating:

Nothing

David S.
Rating:

I was helped by the location owner who was extremely helpful and attentive despite being very busy at the time I arrived. The entire process was smooth, he even stopped traffic on the frontage road so I could back out with the trailer. I am very happy with this rental location.

George T.
Rating:

Did online check-in, but had to provide info again when I got there.

ROBERTO A.
Rating:

Customer did not leave a comment.

telly H.
Rating:

Customer did not leave a comment.

Francis B.
Rating:

Drop off on Sunday, so location was closed. Internet access was spotty on Verizon network.

RICHARD C.
Rating:

Customer did not leave a comment.

CHARLES H.
Rating:

Customer did not leave a comment.

Judy H.
Rating:

Customer did not leave a comment.

Karen G.
Rating:

It was adequate. We got in, got the truck, and got it out. Which is what we needed. The office was dirty, and PILED with junk. There was only one person working on a Saturday morning and there was a line, so it took much longer than expected. The truck had not been cleaned, in fact it still had important papers from the previous person in it.

Tammy H.
Rating:

Customer did not leave a comment.

Denise S.
Rating:

Customer did not leave a comment.

antonia R.
Rating:

I just dropped the truck there, no interaction with anybody, but thanks.

Dawn K.
Rating:

Customer did not leave a comment.

Trish M.
Rating:

Coast to much for loacl

Gary S.
Rating:

Great people and service. I've rented at this facility several times and will continue to. In fact, I wanted to rent a vehicle that Jones & Co did not have (but other local locations did) but I used an alternative vehicle other than rent elsewhere.

Dan L.
Rating:

they are so professional and concerned about safety for their customers. Yes, i would definitely recommend them to my friends and family....

Paul D.
Rating:

Customer did not leave a comment.

William R.
Rating:

Customer did not leave a comment.

Billy W.
Rating:

Customer did not leave a comment.

Jeffrey H.
Rating:

Customer did not leave a comment.

Alicia E.
Rating:

Customer did not leave a comment.

Larry B.
Rating:

Everything was fine.

Daniel W.
Rating:

Customer did not leave a comment.

Karen R.
Rating:

Customer did not leave a comment.

Camron S.
Rating:

Gave me an auto transport with bald dry rot tires. I blew out two on the trip and nearly had a third blow out.

albert K.
Rating:

These people were so nice .I pulled into there lot and they were there to disconnect the trailer and a woman looked at my invoice and said OK ,I will take care of it ..... I took some pictures and left. WOW,my first good experience in renting this trailer.

James V.
Rating:

Customer did not leave a comment.

Allyson C.
Rating:

Customer did not leave a comment.

Jason C.
Rating:

Customer did not leave a comment.

Dan L.
Rating:

they were very professional, polite, and friendly to their customers. Assisting with the paperwork and taking the fear out of the customers hands by helping with the hookups and safety is their game. thanks again, equipment worked fine...

Carol S.
Rating:

Customer did not leave a comment.

Yvonne C.
Rating:

Customer did not leave a comment.

Stacey M.
Rating:

Customer did not leave a comment.

Carol S.
Rating:

Jones and Company handled us very well. The experience was pleasant, the equipment clean and well-kept. The lady we dealt with was professional, knowledgeable, friendly, and very helpful.

Avery C.
Rating:

Extremely courteous and helpful , transaction was smooth and on my next need for a uhaul I will definitely return to Jones & Co Thanks again for all your help Colleen Avery Cash

Jack Y.
Rating:

Customer did not leave a comment.

Lynda L.
Rating:

Nothing! Great experience renting a U-haul from Jones and Company! They are friendly, helpful, and professional!

Janet W.
Rating:

Customer did not leave a comment.

Charles L.
Rating:

Customer did not leave a comment.

Amanda W.
Rating:

Dimly lit

Christopher D.
Rating:

Number listed on uhaul goes to google voice mail. Vendor never responded. Vendor very friendly & everything was good, but they need to answer their phone.

Dan L.
Rating:

SUBPERB ALL THE WAY, GOOD PEOPLE, AND WILL USE AGAIN...

Keith F.
Rating:

great people to work with very accommodating

Brian G.
Rating:

Customer did not leave a comment.

KENNETH S.
Rating:

no one was available to accept the drop-off. I was instructed (over a speaker) to simply leave the trailer in the yard and it would be addressed when the come back into the office. I took pictures of the trailer to be sure I would not be charged late fees or if it would be taken by an unauthorized person before it was checked in. I was left feeling very vulnerable.

JERRY H.
Rating:

Customer did not leave a comment.

Pamela E.
Rating:

Owners very accommodating and pleasant to work with.

Norris P.
Rating:

Customer did not leave a comment.

David P.
Rating:

The battery kept dying on me, and it was a rainy day. Every time I turn the truck off I had to get out and charge the battery. Maybe better maintenance would've been a better experience

George T.
Rating:

The receptionist was cordial and helpful, calling us in the morning just before we left for our destination to Jones & Company.

Cindy C.
Rating:

Nothing! I have no complaints.

No reviews have been submitted for this location.

Back
To Top