Customer Reviews for Kalkaska Car Care
(U-Haul Neighborhood Dealer)

329 reviews

509 W Mile Rd   Kalkaska, MI 49646

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 9/18/2021 - 9/30/2021: Closed

Services at this Location:

Contact Us

509 W Mile Rd
Kalkaska, MI 49646

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 9/18/2021 - 9/30/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Very friendly service.

Vickysue C. 
Rating:
3.0

Customer did not leave a comment.

eddie D. 
Rating:
1.0

U haul had my reservation an hour from the location it ended up being costing me an extra $80. for the movers. No one cares about the customer at U-Haul so it will be my responsibility to let everyone I meet and know not to use U Haul, Penske is a much better run business. Reap what you sow U-Haul employees!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

KARL JACOB K. 
Rating:
2.0

rushed, no help when asked about strap usage handed me a stack of papers and was told answer was in their, did not go over anything about truck or tow dolly with me, inside of truck was dirty as was inside of the box

David K. 
Rating:
2.0

The signage was poor and barren of helpful instruction. Not everyone has GPS.

ROBERT CHARLES-W T. 
Rating:
5.0

Inside mini refrigerator. In my eyes and experience nothing to improve! Excellent service, had no mechanical problems, great gas mileage ,easy return.All in all great customer service. THEY DID MISSPELL MY LAST NAME.I give them a 5 🌟 thank you for your excellent help.I will be back if needed.

Tammy H. 
Rating:
3.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Everything was perfect. The guy's were VERY helpful!

Wayne D. 
Rating:
5.0

The guy that helped me was awesome and very cool, and cute..

LISA MARIE S. 
Rating:
5.0

They were very helpful hooking up the trailer.

Jeffrey A. 
Rating:
2.0

Dig the vehicle out of the snow and make sure the doors open and are not frozen shut. When you make an appointment for a time to pick it up you should not have to wait 30 minutes for them to change tires for someone and then do an oil change for someone else before they will have the vehicle ready.

Belva C. 
Rating:
5.0

Customer did not leave a comment.

Shawn P. 
Rating:
5.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

They hooked the trailer up for me and went over some features. Great customer care there!

Jeffrey L. 
Rating:
5.0

Never had an issue renting from here. Super nice and super convenient

Janelle T. 
Rating:
4.0

After hour drop off I messed it up, should read complete instructions before putting key in box,,

Lance F. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly U. 
Rating:
5.0

I think it was Kyle had me in and out in minutes! friendly and respectful!

Eric W. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Absolutely great people...helped in every way...very clean and professional.

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

cindy S. 
Rating:
4.0

Customer did not leave a comment.

Brendan W. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

tom H. 
Rating:
1.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

They stayed extra time after they were closed to get me booked.

Travis R. 
Rating:
5.0

Build trailers with a higher ceiling. The low floor is nice for loading and unloading but I banged my head many times! Plus, it's difficult and dangerous to carry heavy items in the trailer when you're bent over because you can't stand up straight. Thanks!

matthew B. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

TJ was the best! Very professional. And quick!

Barbara W. 
Rating:
5.0

I was going to rent car hauler one way from Kalkaska to Petoskey uhaul quote was 221.00 I thought quote was very steep you may want to revisited your pricing/

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Amazing Service

Douglas D. 
Rating:
1.0

Rental was good paid in full Took the rental truck back on time and I received a bill when I had in full

Stephanie W. 
Rating:
5.0

The gentleman at Kalkaska Car Care was exceptionally helpful very professional would definitely do business with them again

Rebecca A. 
Rating:
5.0

Very efficient and courteous gentleman who set us up and got us on our way.

Katie G. 
Rating:
5.0

Customer did not leave a comment.

sheryl L. 
Rating:
4.0

None

Roy B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY R. 
Rating:
5.0

The customer service onsite was informed, helpful and courteous. Great job!

David M. 
Rating:
5.0

Customer did not leave a comment.

Douglasedward H. 
Rating:
4.0

Vehicle pulled badly to the right. Alignment issue is my guess

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

robin C. 
Rating:
5.0

excellent, friendly, and helpful crew...I would not hesitate to go back there to rent uhaul again. thank you again for your great service!!

Michelle M. 
Rating:
5.0

Perfect customer help start to finish

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

megan K. 
Rating:
5.0

The bracket for the wire harness was broken off

Russell C. 
Rating:
5.0

Matt was exceptionally helpful. Here in Michigan, we had snow on 4/21/2020 and he was in the snow removing the car carrier which the straps were frozen in place. He was kind and supportive and DID HIS JOB in an outstanding manner. I would recommend Kalkaska Car Care just for the excellent customer service given me.

martha W. 
Rating:
5.0

They put me at ease. They were kind and understanding during this covid19 time. They helped me accomplish a mission that had to take place that day. They calmed my fears and literally helped me get on the road. I would recommend Darrell's Maxi Muffler in Tawas City, MI in a heartbeat.

martha W. 
Rating:
5.0

Customer did not leave a comment.

Emily T. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Stevenrichard H. 
Rating:
5.0

Your people were very friendly, helpful and professional, I cannot think of anything they could improve on. Perhaps a chocolate bar with each rental would be great. :) thank you

Patrick E. 
Rating:
4.0

All Good

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Walterjohn T. 
Rating:
3.0

Forgot moving blankets that I had paid for. Had to stop at another UHaul location to pick some up.

Sarah T. 
Rating:
5.0

Nothing

Shari G. 
Rating:
3.0

Recer the customer to a uhaul service station and trade the truck in for a more stable vehicle when customer does not feel safe or that there is a problem with the equipment...

Todd B. 
Rating:
5.0

Provide more available rentals at the Gaylord Meyer Ace Hardware Location.

Williame M. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Was a great vehicle. And service was excellent.

Neilson S. 
Rating:
5.0

tow dollies seemed impossible to locate online even though they were in stock at the locations. tire straps were froze up and difficult to get out for use.

Craig A. 
Rating:
5.0

The uhaul leaked so quite a bit of our stuff is soaked and ruined.

Alexander V. 
Rating:
5.0

Customer did not leave a comment.

Barbaraann P. 
Rating:
1.0

They seemed to busy with the other business they ran out of this location to be concern with the U-Haul side of it. The RETURN process was NOT explained, they just highlighted the website to follow. The trailer was full of snow, I had to remove it remove using it. I called customer support for help on the returned process and has left on hold until I hung up. I feel this return process takes advantage of an individual that does NOT have cell phone, basically you are charging them an extra $20.00 to verify that the rental was return.

Curtis W. 
Rating:
1.0

Already talked to customer service and emailed.

Nicolette D. 
Rating:
4.0

Nothing...

Constancesue T. 
Rating:
5.0

Received excellent service and the truck was in excellent shape. Will definately use them again if I have the need for another U haul.

Roger W. 
Rating:
4.0

Super cheap and nice people at pickup and drop off

Tamara S. 
Rating:
4.0

Drop off was after closing. App took us through the process. Was pretty easy to do.

Bruce G. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

When I called to reserve the vehicle, I was given a price that was 1/3 less than the price I was charged when I picked up the truck. That's always disappointing.

julie R. 
Rating:
5.0

They could understand why they were getting another transport trailer.. but he took it.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Frankmichael W. 
Rating:
4.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Very personable and helpful.

Arthur T. 
Rating:
5.0

Very friendly service, they made sure my trip would be good ??

Treva V. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

Made reservation by phone. Was told I could pick up at 8. The place didn't open until 8:30 a.m. I was also told going one way from Kalkaska to TC was unlimited miles. That is why I went with the one way rather than the $1 per mile and returning it back to Kalkaska. Whatever, Got my son moved. Spent more than I intended but its done.

Shannon P. 
Rating:
4.0

Nothing— they were Very helpful and the truck was very clean

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Ron W. 
Rating:
2.0

Pick up took way to much time as they were more focused on oil change services than processing my rental. Stopped my process several times to assist on an oil change after having to wait 20 minutes on starting.

DANIEL J B. 
Rating:
5.0

Customer did not leave a comment.

Dwaine L. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

I've had an appendectomy an vasectomy and smashed my thumb and toe so hard that I saw stars and sort of blacked out but I've never expierenced anything as miserable as driving this u haul pile of shit.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Jessealan U. 
Rating:
4.0

Customer did not leave a comment.

Kristina A. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Great place.easy and fast.

Williamhoward W. 
Rating:
5.0

Very quick service I was in-and-out no problem very polite very clean

elaine W. 
No reviews have been submitted for this location.

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