Customer Reviews for K&L Enterprises

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of K&L Enterprises

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William M.
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The man who helped hookup the trailer could have been more customer friendly The lady at the desk could of explained the Self Check In process more clearly Explaining what settings you cell phone need to be on

Daniel F.
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Just keep up the Great service!! I have rented through K & L before. Excellent service and extremely helpful getting and returning our rental.

Russell G.
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Customer did not leave a comment.

Philipp S.
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The self-checkin was a total pain. 1. I was unable to set up an account, because your site was unable to send me the needed verification email. 2. location sharing and uploading pictures turned out to be a major hassle. Your website was unable to get location info from Chrome, and it was unable to get images from Firefox or Microsoft Edge. So, I got stuck with 3 different browsers. I also got stuck with your app (on Android) - I think it also had trouble getting an image. Finally, I tried Opera, and with this browser, I could complete the self-checkin. With all these problems, self-checkin took me at least 45 min - quite annoying.

Thomas W.
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Nice people to work with. They've been in business for a while and know what how to give great customer service.

Tanner H.
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The lady that helped us at this location was super nice and helpful!! I would definitely go back to this location when in need of a uhaul again!

joseph S.
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The link for self return does not let you do a self return. The customer service reps on the phone are not very helpful either. They keep passing your call to another rep that doesn't know what the heck they are supposed to do. It is their job to help customers.

Jeremiah G.
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Customer did not leave a comment.

Rick N.
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Customer did not leave a comment.

Killian K.
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Check out process was very smooth.

Matthew V.
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Awesome staff. Originally reserved a trailer that was too small and they were able to swap for a bigger one with no issue

Robert G.
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Super great customer service at this location. Everything was great from pickup to return. Will for sure use them again.

Robert B.
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Great experience nothing to improve. Employee even hooked up the trailer.

Allen W.
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Things were fine.

Nicholas G.
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I do not believe there is much. The staff here was great and well informed. I knew in advance who I was dealing with and how the process was going to work!

Marc N.
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Very friendly staff, software had some difficulties loading during check out. Was unable to use app to check vehicle in and had to call U-Haul agency that was a bit disappointing however technology is not always working when we'd like it to.

robert G.
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Everything about this rental was 100% professional. The staff was super nice and helpful and make this a painless experience. Yes, I would HIGHLY recommend this location for future rentals.

Tom L.
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Kitty was very good at helping me with the rental. Very positive experience, would definitely recommend.

Travis M.
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Customer did not leave a comment.

SUSANNE H.
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Customer did not leave a comment.

Daniel F.
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Very happy with this rental experience.

JANICE W.
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Customer did not leave a comment.

Dale G.
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Customer did not leave a comment.

Martin W.
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This place was closed so we had to do an after hours drop off.

Linda K.
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Nothing very nice people who helped us out here too.

Richard S.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

LEWIS H.
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Customer did not leave a comment.

Donna S.
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Keith W.
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Customer did not leave a comment.

Tricia V.
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Customer did not leave a comment.

Bret H.
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Excellent service! There are no improvements needed.

JAMES Z.
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Customer did not leave a comment.

Jane D.
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Customer did not leave a comment.

Greg M.
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Customer did not leave a comment.

dustin P.
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Gentleman who identified himself as Brian. I am told was a district representative needs to polish up on his customer conversation skills. Needs a little more tact. Other than that local staff was great

david A.
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Customer did not leave a comment.

Gary S.
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Customer service was awesome! Very helpful people who got me through paperwork, set up, and off without a problem.

Leah C.
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Customer did not leave a comment.

mathew S.
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Nothing everything was handled prosessionally and the lady even helped me when the shop was closed being Christmas Eve...excellent customer service and easy to use I will use uhaul again

Alan V.
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Customer did not leave a comment.

Geoff M.
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Frank P.
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Kyle G.
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Gary S.
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Continue with the great service.

Robert J.
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Customer did not leave a comment.

sylvia H.
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Customer did not leave a comment.

Daniel D.
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Fast service. Easy to drop off after hours without worry

cheryl D.
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Customer did not leave a comment.

dean A.
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Friendly, quick and hassle free

Brad W.
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very good experience in picking up equipment. Prompt processing of paperwork and staff hooked up trailer as soon as paperwork was completed.

Edward M.
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hard to get to with truck and transport

Edward M.
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when they say they are 24 hour drop off, make sure that you are. could not drop off truck with transport after hours because no where to do it.

sarah E.
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Customer did not leave a comment.

Liana K.
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Customer did not leave a comment.

KARL L.
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Customer did not leave a comment.

KARL L.
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Due to store hours conflicting with when I actually needed a trailer. I needed to rent for 3 days when I only needed one for 24 hrs or less.

Paula A.
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I couldn't get online to check in over the weekend. Maybe a phone number to call if there is a problem next time. I picked up and dropped off on the same day but the office closed at Noon on a Saturday.

Mike D.
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The rental process was easy and the Sales rep was helpful knowledgeable and accommodating

liana K.
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Customer did not leave a comment.

DEBORAH F.
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Customer did not leave a comment.

Daniel R.
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Customer did not leave a comment.

Miriam G.
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Customer representative was very helpful.

Adam L.
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They gave me the wrong truck and did not tell me until I had driven 25 miles away. They made it ight but delayed my moving plans a couple hours.

Melody P.
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Customer did not leave a comment.

Lisa M.
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Alice W.
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CHAO H.
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Thank you.... great customer services

Leanne L.
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Customer did not leave a comment.

karen B.
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delmar R.
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Delbert N.
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Tim N.
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Nothing it was great

Michelle K.
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Customer did not leave a comment.

ron S.
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Customer did not leave a comment.

Julia M.
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Kitty at K & L was wonderful to work with, very helpful and understanding, and accommodating when I needed to extend my reservation. Excellent customer service! This was my first u haul rental and I will highly recommended this location and rentals!

Cheryl B.
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The website noted that lifting straps would be available at the store. They were not. Overall...an excellent experience! Thank you.

Bob M.
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All good

Joseph G.
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Customer did not leave a comment.

Tucker S.
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Customer did not leave a comment.

Mark B.
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The location operators never came out to the vehicle to inspect it with me. Was parked off their property. The truck was very old, and in very poor condition. There was a problem with the exhaust and it filled the cab of the truck with fumes! The truck had over 143,000 miles on it when I got it. It had no power to pass in traffic or climb hills. I did call them and complain prior to loading the truck but they had no other truck to swap it with. For the money I spent to rent this truck I feel I was taken advantage of!!!!

Stevie H.
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Customer did not leave a comment.

diane M.
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Store wasn't open so we had no interactions with anyone. We called to inform Uhaul we were dropping off the truck and they told us where to drop off the key. The person on the phone for U-Haul was very helpful.

micheal M.
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Very limited space when parking the large trucks.

Scott P.
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Customer did not leave a comment.

Chris V.
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Staff was extremely helpful and organized. I will definitely rent from there the next time I need to move!

Mark C.
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K&l was very helpful to me to get my reservation right and ensure that I had a trailer, and hitched it up for me.

MARIO A.
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Lady in charge was very helpful and kind - we appreciate that a lot! Thank you.

Brian H.
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Everything was great except when we dropped off after business hours we were alittle nervous about just leaving it there unlocked! We worried someone would take the trailer and we might be responsible, becuz no proof we dropped it off!

No reviews have been submitted for this location.

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