return on phone difficultMichele M.
Customer Reviews for Karls Promotions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We paid $20 to increase the miles, but we did not exceed the limit and paid the extra miles and the employee refuses to get our money back. Thank you so much!jawad A.
Customer did not leave a comment.Steve J.
Everything went very well, so really no improvements were necessary.Jerry K.
Customer did not leave a comment.Andrew A.
The check engine light was on. The truck itself was frozen shut. The parking lot was iced over and I sipped and fell.Sarah S.
Customer did not leave a comment.Kenneth M.
Loved the digital pick up and drop off!Brooke H.
Customer did not leave a comment.Steven O.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.GREG W.
Customer did not leave a comment.Nathan S.
Customer did not leave a comment.ASHLEE D.
Customer did not leave a comment.Raelean G.
Customer did not leave a comment.John C.
No problems. Truck was there and ready for the appointment and it only took a few minutes to pick up and drop off.Christopher T.
Customer did not leave a comment.Anne G.
The location was closed for the weekend. I set up an appt to meet with owner for the truck on Fri at 9am. He never answered his phone, and did not show up.michelle M.
Customer did not leave a comment.Kari S.
I am grateful to get a rental at this time. I would definitely recommend this location. Easy check-in and check-out.Debra H.
Basically nothing top-notch customer service, was very clear about everything, and even let me borrow straps, cool dude. I will be recommending him to anybody that I encounter needing a trailer in the fiture....Drew B.
Customer did not leave a comment.Douglas C.
Customer did not leave a comment.HOWARD B.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Jeremiah Y.
Customer did not leave a comment.Megan S.
My truck was returned the day of the rental. I was not told by first place no one would be there.Lora B.
The online check in process was poor. Even though I turned on location services, the website couldn't locate me. Thank goodness for the customer service rep who was able to get me on my way.Brian B.
When I arrived the gentleman was very helpful and polite however he didnt have any of the items in paid for online. We went through all the paperwork and when we got to the trailer I had learned that NONE of the equipment in needed /paid for was at the location EXCEPT the trailer itself. I had for leave the trailer there and drive 20 min to an auto shop for the other equipment. If it wasnt for the generosity of the gentlemen id be calling to complain.Alexander G.
Customer did not leave a comment.Clifford T.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.Sam G.
Friendly manager. Smooth process. Was happy with entire experience.Roy R.
Nothing great simple service.Jamuga W.
Customer did not leave a comment.Theodore W.
Customer did not leave a comment.Lacey V.
Customer did not leave a comment.James J.
Customer did not leave a comment.Daniel P.
Overall Karls did well with good contact over the phone and a clean truck, however Uhaul has extremely predatory practices and refused to rectify. I initially booked a one way (as it was the cheapest option) for picking up in Beloit and dropping off in Janesville. Karls called the day before and stated my location and changed to Fitchburg. They did not specify that only my pickup location had changed, I assumed that both had changed, and when I dropped off the truck back at Karls they changed my contract to an "in town" and charged me for my mileage instead of writing off some mileage as they do on a one way. This ended up costing me $150 simply because I dropped the truck off in the same place when they didn't specify drop off had not changed but pickup had. Predatory and will not be using Uhaul again.Sam N.
The pickup process was absolute hell! I promise I will never use Uhaul ever again 24/7 pickup but when the 24/7 pickup didnt work we sat on hold for nearly 2hrs!!! I was supposed to have my truck loaded by 9am I had people hired to help I was paying a babysitter by the hour, I am heavily pregnant and stressed it was 9:30 by the time we even got the truck then on top of it there was a huge pile of mats in the Uhaul that took up a good chunk of the room we needed! Absolutely horrendous experience from now on I'll be using 2 men in a truck and I highly recommend everyone else do the same! Uhaul is a Joke!Amanda G.
Customer did not leave a comment.Patrick L.
I reserved my truck 2 months before I needed it and scheduled it at different location. 2 days before my move, I was â€œinformedâ€ that my truck would not be available until 4:30pm. This was unacceptable and I was not asked if it was okay. Then I called and expressed my concern. In fact I was angry about the way things happened with UHaul. Poor business practice. I appreciated the assistance I received but was not happy about the reason I had to have it in the first place. I should have been given an option not just informed.Maurine M.
Great service!Lowell J.
I dropped off the trailer and called the owner. He checked it the next day and everything was fine. Very good service overalljudith L.
I have rented several times from this location and they are great to deal with. Thank you Jamie and JaneDebbie S.
Great experience - another location had botched my reservation, and this one came through on short notice. Friendly office person, comfortable van. Thank you!Peggy L.
Customer did not leave a comment.Philip O.
Customer did not leave a comment.RAY B.
Customer did not leave a comment.Heidi M.
The online check-in was not very intuitive, but the staff at the location was incredibly helpful!Casey H.
Customer did not leave a comment.Toriana P.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Michael R.
Very clean and friendlyDonald L.
Fantastic experience.belinda M.
Jamie was very attentive from the moment I contacted him for the inquiry of the 26' ft truck to the point of delivery. The location was perfect for easy in/out access. The pre-inspection went well, but a lot of area to cover on a 26 ft truck, and all the little X marks were difficult to see since they were mostly gone. The only major issue was the condition of the wiper blades. The windshield was a bit dirty, and when I operated the windshield washer, the rubber on the blades were rotted and whipping around. On the trip home, I made a few stops to clean the windshield at truck stops. Safety is in what you see and the wipers posed a hazardous condition. I reported it to the delivery destination location, so the next person was good to go with hopefully new wiper blades!Bob M.
Customer did not leave a comment.Timothy K.
None of the equipment I rented was included in the uhaul and I had an incredibly difficult time picking up my uhaul. The emails telling me what to bring in order to do a remote checkout were never sent. The roadside assistance people were great though.Tristan M.
Takes way too long to go through the renting process.Todd R.
The owner told me he was going to take off the $14.00 insurance fee as I have my own coverage. When I received the final bill the $14.00 charge had been added. Really my only complaint.Lynne S.
Customer did not leave a comment.Robert L.
Everything was greatDebbie S.
Everything and everyone is great. Thank youDebbie S.
Very small rental location. Had to wait 5 minutes at least to even be acknowledge by owner. Was told where to park trailer. Owner came out and lifted trailer off of ball after I had done the disconnecting of chains and electric. He didn't give me any return paperwork. I didn't have to sign anything.Jennie R.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.Jane S.
The drop off location was changed from McFarland Wi. to Fitchburg Wi. by Uhaul ....20 minutes out of my way. U haul is sending me 5 texts while I am attempting to use GPS to find the location. The owner at this location also mentioned that there was a charge on the bill for dropping at the wrong location. If Uhaul has this messed up of a system, next time I will consider other options first. That is an old technique called "Bait and Switch" you are currently using. It is illegal ......and just plain wrong!!!!!scott C.
Very friendly and knowledgeable! Would highly recommend!!!!!!!Jeffrey W.
Outstanding service.Greg B.
Customer did not leave a comment.Elizabeth C.
After renting and submitting my photo Id and selfie, there was a delay because I had to find someone to answer uhauls phone call to prove that they knew me. That was disappointing because I had already submitted all my information including payment and now I had to stand in the hot sun texting ppl to see who was available during work hours to answer a random call!Cesar L.
Customer did not leave a comment.DIMITRI Y.
App is terrible.gordon O.
Customer did not leave a comment.Jamie K.
Customer did not leave a comment.Christine M.
Service was friendly but slow; location was a significant distance from my original pick-up request.Gayle B.
Man who runs the business wasnt there. His wife was there and called him. He was an hour away. I had to remove the trailer from the hitch myself because his wife did not want to ir was incapable. What if I had been elderly or had hurt my back moving? Who would have removed the trailer from the hitch?Graham C.
This was a HORRIBLE experience and it's still ongoing! I can't possibly type enough to explain every horrible detail.Dawn H.
I decided I would return my U-Haul truck the same day instead of the next day, and I wasn't offered a refund. I am disappointed in U-Haul's customer service. I spent too much money for a same day truck.Ethan N.
The gentleman was very courteous & professional. Even though the U-Haul truck had to be looked over. The gentleman was very efficient and quick. Thanks for the great experience.John P.
I've made several rentals using Uhaul and they have been fine. This one left me wondering what criteria the company uses for its neighborhood locations. This one was very weak.John S.