Change nothing. Customer service and equipment was perfect.Terry M.
Customer Reviews for KC Hammonds Building Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop location wasn't there, there were two U-Haul trucks and no one in sight.JACQUELINE R.
Huge rain filled pot holes on dirt/gravel driveway.MATTHEW D.
Customer did not leave a comment.Ruben R.
Super nice guy, didn't expect the location to be run out of a shed, (literally).Ursula M.
Customer did not leave a comment.David B.
Customer did not leave a comment.israel R.
Mostly just a lot but it served the purpose.KEVIN R.
Repeat customer here and always a great experience.MICHAEL S.
Customer did not leave a comment.Bryon R.
Fix the address listed on your website. You have the letter â€œOâ€ as the last digit of the address instead of a zero. This results in a GPS sending you to the wrong place.Michael H.
I intended on recommending the U-Haul company after using the service UNTIL the charges were calculated and applied to my account. My moving experience was stressful enough trying to get all my belongings, at gunpoint, grabbing my puppy before that person changed their mind! Returning vehicle following day a bit late (not even 5 hours) does not constitute being charged another 24 hours. I will NOT recommend U-Haul rentals to anyone because of this reason and I feel this was not just or fair.Kimberly H.
Website auto-filled incorrect contact info that I was not able to correct. Also the representative at the pickup location was 1-1/2 hours late for my reservation and could not reach me because the website had the wrong name and phone number. Otherwise the rental was clean and we'll maintained.Paul S.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Sarahann O.
Customer did not leave a comment.Steven T.
Problem with trailer lights on first trailer so owner switched trailers and off we went.Scott S.
Manager was very helpful in helping with hook up.JACK M.
you don't have to change anything. i am a repeated customer and i love doing business at this location. your representative is very personable and a pleasure to do business with. thank you so much for your help when i needed it. very satisfied customer. i will always recommend u haul service.jeremy N.
Driveway was full of pot holes. Definitely could use some gravelLawrence A.
The manager hooked everything up & did all the paperwork quickly.Craig L.
Customer did not leave a comment.STEVEN K.
The location didn't open until Noon, I really needed the equipment at 8am. This is the only location that had the trailer I needed -- and they had 3 of them! Why not distribute the other 2 to other locations that have longer hours? Overall kinda frustrating.Gregory K.
Customer did not leave a comment.Marc Z.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Michael P C.
fix pot holes in driveway other then that great experience.Michelle B.
Customer did not leave a comment.Steven T.
Customer did not leave a comment.Paul J.
Door wouldn't open or close easily. At one stop, we had to use a 2x4 (With permission from Ken H.) to pry open the door.John R.
Customer did not leave a comment.Frank M.
Good job !!!John R.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.John R.
Customer did not leave a comment.Johndarrell E.
Excellent and speedy service. Highly recommend!Michael H.
The trailer was difficult to pull. I rent this same trailer type (6' x 12') dozes of times per year and am very used to how they perform. This one (#2920?) pulled VERY hard and my truck was forced to continually downshift to pull it with barely 200 lbs of weight inside. My trucks computer normally registers 16MPG when pulling this type of trailer, instead it registered 11MPG for the entire 510 mile trip. That cost me quite a bit of extra money. I do not ever to want to rent this trailer again.John R.
All went wellMark C.
We were charged for a full extra day plus fuel when we returned an hour late (we thought we had gassed up enough before drop off). With the overall payment issues and unnecessary charges we will never use uhaul again nor recommend it to anyone else. The corporate customer service was terrible when we had an issue at pick up. The online payment was initially inaccurate and there was no indication that there was a problem until we picked up the truck. It took nearly an hour to process and pick up the truck and the drop of location hours were incorrect. There was no one on the grounds when we returned the truck during their listed business hours. Will use and recommend a competitor should we ever need to move again, regardless of price difference.BARRY D.
Customer did not leave a comment.Nicholas N.
Nothing at all. Great service!Lisa A.
Really nothing , Mike answered every question we had. He was very helpful . He made sure everything was up-to-date . He took the time and showed us how to use everything .Len F.
Ken from Hammonds didn't realize the phone was not hung up and called my friend and I stupid, and this is why he hates U-Haul- he should inform customers that he does not carry and needed supplies.Bob Wagner W.
The gentleman stayed after hours when the online check-in didn't work and you're so helpful and he did it all for me and I was able to get a truck and moveMarie L.
Customer did not leave a comment.John M.
This location was way out of our way, there were several that we passed going to it and there was no one there even though it was 2 pm on Saturday. I called the number and was told just drop it there and he would check it in when he came in the next day or 2.Tanya B.
I asked for a furniture dolly and they gave me a regular dolly and charged me the $7.00 for it. They should have just stated they didn't have...or not charge me for it. I didn't use.Michael H.
Ken Hammonds at KC Hammonds Building Solutions is very nice and very helpful. I've dropped off 4 trailer rentals to him and it's always a pleasure speaking to him and he always makes sure my return is checked in in a timely manner. On my last trailer rental we got a flat tire, but Ken made sure we were checked in correctly! I'd highly recommend his u haul location!Justin M.
I reserved a trailer, pick up location and price with U-Haul, and was sent a contract for that agreement. I ended up having to pick up the trailer a full 30 minutes further way, and it cost me $50 over what I was quoted. Clearly U-Haul doesn't consider their contracts binding.Brett B.
Customer did not leave a comment.Gary P.
Great location! For both pick up and drop off!MELISSA T.
Customer did not leave a comment.Amy M.
Customer did not leave a comment.Sharon R.
Customer did not leave a comment.TIMOTHY P.
The gentleman was very nice and informativeJoyce B.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.Ashley P.
As this was my first rental, I spoke with the owner of the drop off site a few times. He was friendly and professional and the process worked exactly as he described. Since it was after business hours drop off, the â€œcorporateâ€ office staff were friendly and courteous, as well.Ellen S.
Good customer relations. I would rent here again.David M.
The proprietar had the vehicle warning up for me when I arrived so there was no ice or snow on the windshield. He even got a crowbar bust up ice on the rear door locks to get the door open.JEFFERY B.
Customer did not leave a comment.geno C.
Owner was very nice and helpful!Kevin S.
Awesome place! The people are super and very professional. Would recommend to rent from this location. You are definitely treated rightKevin T.
Fast friendly service thank you!Tim H.
Pave the lotKirk E.
KC went above and beyond. Driver locked phone in truck and he drove back 45 minutes to get his phone for him.Gary H.
Lower your prices ??Wendy P.
KC Hammonds is the only place I will ever rent from! I will refer all my friends to his location! He was very helpful, friendly, and accommodating to our last minute situation! He made moving suck a little less!!Kevin S.
Keep doing what you're doing...experience was awesome!George S.
Customer did not leave a comment.Jeff S.
Outstanding customer service. Ken was very accommodating. Answered all questions and made himself accessible even after business hours.RUSS B.
Customer did not leave a comment.Sharon A.
The entire experience was FLAWLESS Everything was perfect Thank YouGeoffrey B.
Very happy with excellent service.They came in an hour earlier than they open.Just because I needed truck at 7AM. It was a bad icy snowy day. Highly recommend. Great pricingMary T.
Ken was wonderful, would definitely recommend and use again!Jessica M.
Customer did not leave a comment.Gary H.
When we checked it in, the guy was not helpful. He did not inspect it. Uhaul is lowering the standards.Pauline S. F.
Customer did not leave a comment.Tony P.
Agent was helpful but initial truck was not in good shape - some problem with the steering that we noticed immediately upon driving it off the lot. We returned and were given a different truck that was in much better shape. However, we were not given a new "contract'. The fuel for the first truck was "full" and the agent made sure to tell us to fill it to full before returning it. However, we didn't end up driving that truck far. It wasn't until we pulled out with the second truck that we realized that the second truck was not full. I called the agent who just said to get it to the same level it was at when we picked it up. My memory was that it was at 1/4 tank - we were not given a new "contract" that showed the fuel levels. I did not realize that that piece of paper was so integral. It caused problems upon drop off to not have it. Again the agent was helpful. It was the poor shape of the first truck that began problems for us. I just wish we had been explained how important it would be to hang on to the contract for drop off - during a move a ton of things are going on and it is easy to not have that piece of paper easy to locate.Ken K.
Customer did not leave a comment.loreen F.
My rental was a difficult one. The U-Haul store was suppose to be open until 5pm, but I was told that I had to be there by 2:30 pm to pick up my rental truck. This was the only issue I had with this rental. I also returned the truck with much more fuel than I started with. I was completely inconvenienced by the early closing time ! Sincerely, William SattelmaierWilliam S.