Customer Reviews for Kinda Krazy Kustoms

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kinda Krazy Kustoms

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Avila N.
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Customer did not leave a comment.

COLETTE V.
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The Truck was Filithy When I Rented it there were 2 Hand Trucks and a Pile Of Wet Packing Blankets in the back of the truck. The Floor of the truck was covered in dirt...It looked like it had been used to haul landscaping gear. I have 6 Guys at my warehouse that can confirm the horrible condition in the back of the truck...AND I WAS CHARGED A CLEANING FEE??????????? I WANT THE CLEANING FEE REFUNDED TO MY CREDIT CARD!!!!!! AND I'M STILL TRYING TO FIGURE OUT WHY THE CLERCK TO A PICTURE OF MY CC AND DL WITH HIS PERSONAL PHONE.....I HAVE REPORTED THE CC # STOLEN

Mary M.
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Yes he really was a great guy I told him what happened at the place we had picked it up at and he was appalled and was trying to reach out to other U-Haul services to help with the rude man at the other location

Amy S.
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Customer did not leave a comment.

James M.
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Nice people to work with

Chriss S.
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Customer did not leave a comment.

DONNA G.
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Yasir A.
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I filled up the fuel and the toaster the same size as the truck and took 15 dollars from my account for the fuel.

James M.
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Megan F.
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MOISES G.
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it was a pleasure dealing with you

JANICE C.
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Update your contract. It says I must come in with a copy of both sides of my license. I made a special trip to a copy shop to do that. Smart phone pictures of my license were taken at the store. There is no need for customers to make a copy for you.

Joseph L.
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Drop-off was a breeze. The attendant met me while I disconnected my U-Haul trailer and processed the drop-off on her phone and shortly after I received an email with my drop-off confirmation. Literally took 2 minutes which was greatly appreciated as I had a time crunch to get back home 4 hours away after helping my son move to campus at NIU.

JANICE C.
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Travon S.
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Nyari T.
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The truck broke down in the middle of our move after struggling to start the first time. When I requested roadside assistance, I was told it probably wouldn't come for several hours and was forced to jump the battery myself to be able to finish my move. I'm extremely upset that I paid $46 to rent a broken truck that inconvenienced me so much.

MARGARET H.
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Steve went above and beyond to try and find us a truck we desperately needed. He was wonderful.

Shamiya H.
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Customer did not leave a comment.

Richard C.
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I was very happy with my rental. The owner was very professional and easy to deal with. The box truck I rented was spotless clean both in the back area and the cab. Newer truck that ran very well and rode great. I would recommend them every time, and I know where to go in the future to get good service and good equipment.

James M.
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You need to eliminate location like the on on Pulaski and Fullerton in Chicago and get managers that don't treat clientsis like they are fools.

Chelcie L.
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The girl who helped me book the truck was very friendly and super helpful. The owner was very nice and made the moving process less stressful and easy!! I would deff recommend people here and I will also be getting oil changes here from now on because of the great customer service.

Zena D.
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The location itself was kind of dirty/run down. could use some upkeep

Kenneth H.
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Customer did not leave a comment.

Rebecca V.
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The location was fine, but I was extremely disappointed that I was charged an additional $8+ for gas. I drove the U Haul for 40 miles and put $17 of gas in before returning the truck. How is it that $17 doesn't cover 40 miles, particularly when gas is $2/gallon right now? This was a local move that wound up costing me over $80. I will not use U Haul again.

Ronnie M.
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Ellen H.
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Clyde P.
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Patrick H.
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Great service, very helpful

MARK H.
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The truck was very clean. Everything was ready for me when I arrived. The return of the truck was handled very quickly and efficiently.

Eric P.
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Customer did not leave a comment.

Theodore W.
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Loretta C.
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Barry H.
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Steven I.
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Jason B.
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Service was helpful and friendly! Would rent from this location again in the future. THANKS

Steven T.
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I rented a car hauler checked it when picked up taillights worked everything was good by the time arrived at my destination I lost one light And the other was hanging by wires. Not dealers fault I think poor design. Car haulers are very bouncy when empty

Jason E.
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Customer did not leave a comment.

Richard B.
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Paul V.
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We will be using this facility again for our moving needs! Thankful for their assistance in making our experience so effortless!

Jodee S.
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Steve was very friendly, helpful, and all about customer satisfaction. Everything went smoothly and I would definitely recommend. Thank you Steve.

Jonathan B.
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Robert M.
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Rebecca S.
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James M.
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Melissa M.
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Lauran Bell H.
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Steve Ignacek was great to work with and gave excellent customer service. I am thankful to have worked with him. The owner of this Uhaul franchise made a difficult time much better for my family. We will gladly recommend this U-haul office to our friends at every opportunity.

Alfonso C.
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I called to see if they had what I needed and spoke to Steve and he said he had what I needed and when I first got there he shook my hand and tested my wiring on my truck to make sure it all worked. he found mine didn't work and was able to find that all I had was a blown fuse and fixed it for nothing.. Steve is a great guy and I will now on only rent from him.. Thank you Steve

Douglas R.
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Great place to rent and get your car fixed. They are supper helpful and willing to help

Reshonda E.
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Steve was very nice and patient with my late arrival truly appreciate him!!

Michael H.
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Customer did not leave a comment.

Elizabeth B.
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Steve was outstanding, He was very understanding and was very helpful and Made sure I was happy with my rental. Uhaul needs more people like Steve. He cares and that says a lot.

Kayla W.
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Rafael G.
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David S.
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Richard K.
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Rafael G.
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Steve was great. Other U-haul dealers needs to be more like Steve. When you come to his location you feel welcomed and he treats you like Family.

Violet G.
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The system. First you do everything on the app to have time when picking and when you get there it does not work. Go in to pick up and it took forever

Alexa R.
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Kenn H.
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Jene D.
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Janet K.
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Tara M.
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Joshua A.
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Nice and friendly and very helpful. when I pulled up I saw them working on a trailer and found out they this place not only rents uhaul but repairs them as well. Nice to see

Phillips H.
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Julie C.
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Steve was great. He was super understanding and so helpful

Brian N.
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Rafael G.
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Steve is the owner of this location and I rent from him every week because he came in early for me and even came in when he was closed to help me get a trailer. Steve is always willing to help

Holly H.
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Nice place to rent from.

Thomas B.
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The staff was extremely helpful. Corporate had completely messed up my rental and the manager Doug did an outstanding job helping me get the truck so that my move was still possible. Everyone in the store was so helpful and great I would strongly recommend if you need a truck see these guys!!!!!!!!

Eugene H.
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Fantastic place to do business

Daniel Teofilo M.
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Outstanding

Jane D.
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The staff was very nice and efficient.

Rafael G.
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Customer did not leave a comment.

Alexander S.
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Steve was great.

William F.
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lou U.
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I called and a young man picked up and was very helpful.

Marcia J.
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Rafael G.
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Steve is Great

Corey T.
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I would highly recommend Steve @ Kinda Krazy Kustoms as when I first got there Steve went and wanted to test my trailer lighting as I told him I have never used it and so he found it didn't work and was able to find the problem and was able to order a parts needed and so I went and Switched trucks and Steve helped with everything on the hookup and all.

Melissa M.
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I had no service i am assuming from the metal building. It was very difficult to return the truck. Took over an hour on the phone with customer service. What hot extremely frustrating.

Swen B.
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Customer did not leave a comment.

Veronica Q.
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Antonio H.
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Judy G.
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Steve was great. He was very helpful and always willing to help.

mike D.
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Customer did not leave a comment.

John D.
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The people at Kinda Krazy Kustoms could not have been nicer or more helpful. Uhaul made multiple mistakes with my reservation and booking and the staff at Kinda Krazy spend over an hour dealing with the appallingly bad customer service at Uhaul. They are a gem, but as far as Uhaul is concerned, the price is right, but you aways need to plan to spend at least and extra hour on pick up because their system is horrible.

Randall P.
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Attendant was knowledgeable, clean, attentive to details and hooked up trailer and checked all lighting. Completed necessary paper work and sent me on my way. Very pleased.

Veronica S.
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Brandon M.
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Douglas M.
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I asked a few friends with the City of Dekalb were was a great Uhaul place and they said to see the Doctor at kinda krazy kustoms and I can see why. This young man was pulling a engine out of a Dump truck and even had oil on his face and music going in the back ground and a smile on his face his face when I pulled up. Steve is a true car doctor and surgeon.

Josh D.
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helpful and very friendly. I pulled up to see them restoring a old car and ended up having them fix my back brakes. Outstanding

Betsy C.
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Customer did not leave a comment.

Julio D.
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Steve was able to help me and gave me good pointers when towing and loading a trailer

Terence P.
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GAEL N.
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Steve was great..

charles A.
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Jory T.
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Brett R.
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I called and spoke to the owner to tell him I would be needing help and also about problems I had with the trailer and when I pulled up Steve the owner himself was out there and helped me and I told him about the problems and he said he would make sure it was fixed and offered me a ice cold pepsi.. He was a amazing man to meet and talk to..

keith B.
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Steve was outstanding and came in early for me.. His passion for uhaul and cars are amazing. More uhaul dealers needs to be like Steve.

KEVIN J.
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Steve the owner of this location was very helpful and goes above his job for every customer. I have rented 5 times from him and he is truly an amazing person to talk to. He always has coffee, water, and soda to offer his customer and I know he pays for it out of his pocket. Every Uhaul dealer should be more like him.

No reviews have been submitted for this location.

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