Customer Reviews for Kiwi Rentals
(U-Haul Neighborhood Dealer)

80 reviews

3305 North W St   Pensacola, FL 32505

(850) 898-9374

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: 10 am - 3:30 pm

Services at this Location:

Contact Us

(850) 898-9374

3305 North W St
Pensacola, FL 32505

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: 10 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brandi F. 
Rating:
4.0

Customer did not leave a comment.

Edwin E. 
Rating:
5.0

Customer did not leave a comment.

ERIN M. 
Rating:
5.0

Very happy with the service I received and the equipment was in good working order.

CLAIRE E. 
Rating:
1.0

Got insurance on the car dolly I rented. There was an accident that was not our fault and yet they said it was customer negligence and that our insurance we purchased from them was voided. Said I had to pay that day if I wanted a 20% discount and if I could not pay at that time I would be charged the full amount to repair the car dolly. After speaking with corporate office again I was informed that in fact the accident was covered with the insurance I purchased and they refunded me the money my local Uhaul charged me!! Always question things when you feel something is off! I do not recommend this location at all. Very unprofessional and non customer oriented. Call the 800 number and steer clear of this location.

Tiffany C. 
Rating:
3.0

Google maps needs to get there stuff together. Maybe less attitude over the phone when people call saying they are lost? The only reason I stayed and rented is because I NEEDED the vehicle. If I didn't need the truck I would have went elsewhere solely based of the attitude of the one lady. Not both. Just the one. The other was super nice and the other was BOTHERED that I was there renting. Never going back and I won't send people there either. I do know folks that live around that location too.

Erin B. 
Rating:
5.0

Nothing

Treshawn F. 
Rating:
5.0

Excellent Service. Stayed open to allow me to get a much needed rental at a short notice.

Betty M. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

The service was awesome and easy drop off after hours! Truck was returned prior to 8 PM but since the office was closed at the time of return; it was an easy! No issues with the 20' rental. Did the job and then some! Respectfully, William and Melissa Simkonis

S525930742260 S. 
Rating:
5.0

Nothing to improve . They called me by my last name to come in . Super super friendly with such a great positive attitude . Informed me everything I needed to know about the rental . Would highly recommend this location to anybody . Keep up the great work kiwi rentals

Harry R. 
Rating:
5.0

Fantastic customer experience from start to finish. Highly recommend these guys here!

RICHARD C. 
Rating:
5.0

Everything was perfect from pickup to dropping off

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
3.0

It was good

Mitchel R. 
Rating:
4.0

Customer did not leave a comment.

Ranya H. 
Rating:
3.0

Reserved over a week ahead for 8am. At 5pm night before I got email changing location to (a U-Haul in bad area of town) and at 12pm. I called first and second location and they said we have no trucks till 12pm and nothing we can do. I had loaders and unloaders scheduled. Lost loaders, unloaders adjusted twice to delays. NOT HAPPY. TERRIBLE SERVICE. I've used UHaul many many times and never had this happen.

Nina K. 
Rating:
4.0

There was no Hand Truck attached to the vehicle. Would have been nice to have the option.

Derick W. 
Rating:
5.0

Customer did not leave a comment.

ADAM R. 
Rating:
3.0

Customer did not leave a comment.

Trina C. 
Rating:
4.0

The ladies were friendly and helpful but the short trip could have been a disaster. The put the 5x8 trailer on the ball of our truck and attached the safety chains and advised that we were ready to drive off. We made it safely to the loading point but while loading the first item toward the front of the trailer, the trailer became unhinged from the truck sending the trailer tongue high in the air and back to the ground. This was close to a disaster in so many ways but luckily for us no one got hurt and somehow no damage was experienced. CHECK THE ATTACHMENT YOURSELF--- DON'T DEPEND ON THE NICE PEOPLE AT U-HAUL.

Jeffrey D. 
Rating:
5.0

The lady did I talk to was so friendly polite and helpful that you have to recommend other people's to use her when you want to rent a U-Haul

Jimmy D. 
Rating:
5.0

This location is absolutely great!

Hillary J. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Everything was excellent

DALE R. 
Rating:
3.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

MARY S. 
Rating:
5.0

Customer did not leave a comment.

SHIV P. 
Rating:
5.0

Customer did not leave a comment.

Carl A. 
Rating:
5.0

Customer did not leave a comment.

KENESHAMICHELLE D. 
Rating:
5.0

Great customer experience.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Graham N. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY P. 
Rating:
5.0

Make sure your computer system stays up and working.

David S. 
Rating:
5.0

The owners of this location were so helpful and accommodating. My car has spent most of its life up north in the salt so when we went to hookup the Uhaul trailer the 4 pin connector was very corroded and we could not get the right blinker to work on the trailer. The owner spend at least 30min laying on the concrete cleaning the connector doing everything he could to get the connector working I was ready to give up and get the thing rewired, but he kept working and got the connection to work. I ended up driving the trailer 1,000mi without a problem.

Kaitlyn R. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Jaquante C. 
Rating:
5.0

really happy with the friendly helpful service we got at this location.

NICK O. 
Rating:
2.0

Lower the prices, more employees

Veronica P. 
Rating:
5.0

Nice contact via text. Walked me through the retuen process quite nicely. Thank you.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

great experience, will use this dealer for future needs.Thanks

Anthony R. 
Rating:
1.0

Shut this facility down. The owners are the worst representatives of Uhaul I have ever seen. I was charged for furniture pads even though I didnt get them and charged a cleaning fee because they found lint in storage bay. The lady refuses to refund me my money too. Absolutely ridiculous treatment and I will never use Uhaul again.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

cannot improve - Claire Coleman was explicit, exact and more importantly, friendly - great service - will use this location again.

Larry O. 
Rating:
2.0

Gentleman was very helpful but the lady at the desk was very rude

William M. 
Rating:
2.0

Staff were rude and asked personal questions about relationship and made girlfriend cry

Ian M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

Gentleman was slow about entering information into the computer system. He had start over twice. Inside the facility it was very hot.

TINA G. 
Rating:
5.0

Customer did not leave a comment.

cindy B. 
Rating:
4.0

Staff was great to work with on my return. I am considering bring my motorcycle here for service.

Vince A. 
Rating:
4.0

I was kindly greeted when I arrived by a very nice lady with a New Zealand accent. Clean location. Truck was clean and ready for use.

Tammy Q. 
Rating:
1.0

You could improve by making sure the truck is clean and not filled with roaches and ensuring the customer that it was clean so they didn't have to check before leaving with it. Also, the attitude of both workers was highly inappropriate and rude. Yelling in my face “it's not my problem” about the roaches and accusing me of planting them there, absolutely horrid. I will never return here and am calling the health department on them for the roaches.

Valerie C. 
Rating:
5.0

Loved meeting the owner from New Zealand! She was so pleasant and helpful. Would rent again here

JOHN CHESLEY A. 
Rating:
5.0

The couple there was incredibly welcoming and nice. Will go back there for any rental needs.

Robert K. 
Rating:
5.0

Great Customer Service. Extremely knowledgeable and friendly people

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

JEFF R. 
Rating:
5.0

Great customer service!

THOMAS R. 
Rating:
5.0

Staff was so nice to my Mom, even loaning us some cushions, sweet people. Will come back to rent a Harley after I get the motorcycle license.

Becki B. 
Rating:
4.0

Customer did not leave a comment.

Randell N. 
Rating:
5.0

Outstanding Customer Service

Brian L. 
Rating:
5.0

Customer did not leave a comment.

gary P. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Josh D. 
Rating:
2.0

Charged me for fuel and cleaning, when I fueled the truck up to the level it was at pick up and the cab was dirty at pickup and I did not realize I would be charged for the dirty truck seeing it was like that at pickup. The lady running this location was rude.

Deanna A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Nothing ,everything went fine

rose T. 
Rating:
5.0

Clair and Nick are an outstand pair of U Haul ambassadors. Their location is clean. They are Proffesional and organized. We would recommend this location to anyone.

JAMES Z. 
Rating:
5.0

Customer did not leave a comment.

Jerome V. 
Rating:
4.0

Earlier hours on weekend

Elaine M. 
Rating:
4.0

This was the first time I'd scheduled a rental through the website/app. It was a little disconcerting at first not even seeing a U Haul representative (the door was locked when we got there), but the pickup and return process went without a hitch. I enjoyed the process, actually, and will use it again.

Mike S. 
Rating:
5.0

Customer service was excellent!

CHENITA B. 
Rating:
3.0

Rented from 2-4 they were closed by 3:50 I was charged from 2-6

shaniqua A. 
Rating:
1.0

Charge customers 1 time not 4

Lorenzo B. 
Rating:
5.0

Customer did not leave a comment.

JACOBUS V. 
No reviews have been submitted for this location.

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