Customer Reviews for Knapp Sisters Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Knapp Sisters Self Storage

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Charles J.
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Had to go to another location for an appliance dolly.

Colby Y.
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Customer did not leave a comment.

Eustace A.
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Nothing

Yvette O.
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Everyone was great. The two front desk boys were sweet and the one who pulled our truck out was amazing! Thank you!

James H.
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This experience was top notch from booking on line to picking up trailer. Office was clean and the guys were very helpful. I would recommend this Uhaul without hesitation.

Ezra W.
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Customer did not leave a comment.

Charles B.
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Customer did not leave a comment.

Ezra W.
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Danah M.
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Veronika H.
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Website

Stephen S.
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Customer did not leave a comment.

Edward B.
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Nothing....except dont let corporate (as with any large company) CHANGE THE ENTIRE SYSTEM in an attempt to increase sales .001%! U-Haul is operating exactly correctly.

David G.
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Equipment was trash and older unit

Isiah R.
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Customer did not leave a comment.

EMMANUEL O.
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Customer did not leave a comment.

Catiri B.
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Angela M.
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Jimmy R.
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Sarah C.
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Richard C.
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Frederic J.
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Not a face mask in sight. They installed a plastic barrier on the counter and figured that, that was enough to contain the COVID19 virus. Extreme ignorance that can make customers sick.

Jessica A.
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This location was excellent!!!

Danny S.
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Customer did not leave a comment.

Charles J.
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RICHARD L.
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Hector C.
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Customer service was excellent.

JONATHAN S.
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Customer did not leave a comment.

Darrell J.
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Give instructions on what to do with a trailer when returning when store is closed.

LEE H.
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Customer did not leave a comment.

Brandon C.
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I wish the truck would have had a full tank of gas when I picked it up.

Jacqueline C.
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Customer did not leave a comment.

Evelyn C. | Overall Experience |
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Customer did not leave a comment.

Kristopher W.
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Customer did not leave a comment.

Matthew L. | Overall Experience |
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Best I've ever been to thank you for your services

Uriah B.
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Staff was super friendly and helpful. Would 10/10 recommend to a friend.

Johnny J.
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Customer did not leave a comment.

Taylor S.
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The trailer didn't seem too happy to be pulled on farm roads. So much more vibration than the last one I rented. Other than that, very easy. I highly recommend that all UHaul places sell drive up riser ramps so people can lift the front of the trailer by backing onto the ramps with the back wheels of their truck so they have an easier time loading and unloading lowered cars and trucks.

Aendre H.
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Everything went according to plan. My man Matthew had excellent customer service and assisted me with renting the flatbed truck that I was looking for. If I need another truck, that is the location that I'm going to!

BRESLYN S.
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Customer did not leave a comment.

Robert B.
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Quality service, friendly staff. Prompt. I will keep my trailer business here because of the friendly and helpful staff.

ian M.
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Customer did not leave a comment.

John W.
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Customer did not leave a comment.

PALACE DANCE C.
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Come up with a special or coupon for people that return within hours or on the same day :)

Jo L.
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Not a thing. Everyone was very friendly and helpful.

maria N.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

MICHAEL C.
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Customer did not leave a comment.

sonny M.
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Lequetta D.
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Todd W.
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Courtney W.
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Customer did not leave a comment.

Taylor S.
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The trailer did well, though loading a narrower car onto the trailer was more difficult. The location was busy when I arrived to pickup the trailer, but when I was up to receive service they were fast and efficient.

Erica G.
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Very helpful

Christopher M.
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Great Customer Service and excellent equipment!! Thanks to the team at Knapp Sisters!!

JACQUELYN A.
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Give them the same service that I received!

Angelic Y.
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NA

Edward B.
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Dont change....you are great!

James C.
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Great family owned operation. True professionals!!!

Angel N.
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I just want to thank all of you for providing this GREAT service! It would have cost me hundreds of dollars to have my car towed from Austin to Mansfield! I enjoyed doing it myself and save a LOT of money. Everything was Great! THANK YOU, THANK YOU, and MUCHAS GRACIAS! Contract number 99728399

Ivan C.
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Customer did not leave a comment.

Chris M.
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I have a friend who is moving at the end of September. I have highly recommended Knapp to him. I understand as if this email, he has already booked the trailer he needs with them. Best UHaul provider I've used!!

Michael M.
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Customer did not leave a comment.

Gregory M.
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David S.
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David T.
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Tana R.
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Process was easy and fast. U-Haul office was nicely decorated and professional.

James J.
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Customer did not leave a comment.

Jeannie H.
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This is my second time renting from Knapp Sisters- soooo great with customer service! Thanks a bunch!

gary L.
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Customer did not leave a comment.

Benjamin G.
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The vehicle was filthy and as I was wiping the inside down with wipes the door locked on me. I went inside and advised the staff the vehicle is running and the door is locked. One guys said it is my responsibility and they left the location for the day with me in their parking lot. I had to call AAA to send someone to unlock door. Horrible customer service

Alton P.
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Customer did not leave a comment.

Grove T.
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Alexandra G.
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David T.
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Kenneth S.
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Steven W.
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Customer did not leave a comment.

Sheana J.
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The service we received was 5 stars. I don't remember the gentleman's name that helped us out but this message is to his boss, He deserves a steak dinner and a raise! He went above and beyond and I've already recommended y'all to two people. Thanks again guys!

Adline N.
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nothing every thing is up to date

Lisa A.
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Nothing

michael L.
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Customer did not leave a comment.

Donald C.
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Very satisfied. Employee was very helpful, friendly & efficient. Great job!

Ronald M.
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Easy to get to store. Would have liked to have known that they close at 1200 on Sunday and how to drop off vehicle. Deposited key before getting mileage and may have parked in wrong place.

Linda L.
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I know that the vehicles are sterilized after each customer,but it would still be helpful to keep a bottle in each vehicle. That's just my thought, overall, my experience with Knapp sister's U-Haul was great!😊

Monica H.
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Customer did not leave a comment.

David E.
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The young man at the desk was kind, courteous and helpful.

Michael M.
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Customer did not leave a comment.

Grant R.
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Customer did not leave a comment.

Erica H.
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Customer did not leave a comment.

Clancy T.
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Terence B.
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Curtis F.
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Customer did not leave a comment.

Shiela C.
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The young guys running the store were not friendly or welcoming at all. Kind of felt like I was inconveniencing them asking to see the size difference of the trucks before I made my choice. The ac did not work properly in the truck which made a very miserable trip moving.

Anthony M.
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Customer did not leave a comment.

gregory H.
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The clerk was a young man very professional and helpful. I ordered a smaller 19.95 truck but is was not available. He asked what we were moving and then suggested we rent a a bigger truck. He was absolutely correct, and I glad we took his advice. I will definitely keep renting there.

Theresa G.
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The only difficulty was a slight lack of space for the return of the truck; however, it was a holiday weekend. The young man who helped us when we picked up the truck, Matthew, did a very good job. Thank you.

Thomas B.
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Customer did not leave a comment.

Cathrine F.
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Customer did not leave a comment.

Matt W.
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Have more people on staff. Only one employee for several customers at once. He was great, though, it just took a while to get to everyone.

ISAAC W.
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The service was great. The customer service at location was excellent. Please keep it up

FRANK C.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Joshua C.
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Not much. The service that was provided was up to standard. Would highly recommend

Brad K. | Reservation |
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The staff was extremely polite and helpful. Thanks for making our move in easy!

Nasser J. | Reservation |
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Called to ask a question and was quickly assisted. Great service!

GARY A. | Overall Experience |
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I enjoyed working with the people here. They were always very nice and helpful.

HELEN B. | First Impressions |
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Very clean and professional environment. Would and have recommended the facilities.

No reviews have been submitted for this location.

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