Customer Reviews for Knapp Sisters Self Storage
(U-Haul Neighborhood Dealer)

1,623 reviews

100 Newt Patterson Rd   Mansfield, TX 76063

(817) 779-7255

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–2 pm
  • Sunday
    9 am–12 pm

Services at this Location:

Contact Us

(817) 779-7255

100 Newt Patterson Rd
Mansfield, TX 76063

Services at this Location:

Hours

  • Mon–Fri
    9 am–5:30 pm
  • Saturday
    9 am–2 pm
  • Sunday
    9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

It wasn't open. I drove all the way there and no one was on site. Hope I wasn't charged anything because I didn't meet with anyone to start a contract.

DANELLE S.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Willie D. 
Rating:
5.0

Customer did not leave a comment.

OSCAR L. 
Rating:
3.0

I returned my rental after filling it with gas back to the small amount that was originally in the tank. Uhaul calls me to ask me where I dropped it off as if they don't have access to my rental agreement. I advise and then later I receive an email and bank notification that I'm being charged $24 to refuel when it wasn't even $24 in gas to start with and this is after I'd just refilled right around the corner from the return site! Thankfully I took a pic beforehand and sent that In to Jamie in customer service. Waiting on my response to the dispute. NOT happy about this at all.

Rahvin N. 
Rating:
5.0

Customer did not leave a comment.

Harrison C. 
Rating:
1.0

Customer did not leave a comment.

Jeriel M. 
Rating:
5.0

Knapp was probably the best location I have every used in renting UHaul equipment.

Cindy K. 
Rating:
5.0

Customer did not leave a comment.

Alicia W. 
Rating:
5.0

Great service

Lindsay M. 
Rating:
5.0

I think the service was excellent.

Donna T. 
Rating:
5.0

Very friendly, very helpful employees.

Shawn M. 
Rating:
5.0

nothing at this time. Keep up the good work.

fred W. 
Rating:
5.0

Customer did not leave a comment.

Sandy Y. 
Rating:
5.0

Fast and easy check-in and excellent customer service!

Stanville C. 
Rating:
4.0

I want a refund because you moved my location 15 miles away to another facility due availability and then charged me for the extra mileage. I want my $18.50 back. It was not my fault that you didn't have the equipment where I originally rented online.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Louise C. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Geoff K. 
Rating:
5.0

Job well done

Courtney L. 
Rating:
1.0

Had to wait an over a hour past my scheduled pick up time!!!

Natasha M. 
Rating:
3.0

I returned late because the door would not close. It took 20 min to close it. So, when I had to take a pic it got stuck open again and that's how I left it. The number listed in the door if the buisiness was out if service so I was unable to get a hold of anyone. Still got charged late fee even though it was not my fault.

Jacqueline D. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Sherie C. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

The two gentleman who work at this location are great. Customer service at its finest. I will definitely only rent from this place.

Earl S. 
Rating:
5.0

Customer did not leave a comment.

shamsideen L. 
Rating:
5.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

Nice truck. People helpful.

Roger F. 
Rating:
5.0

Great customer service.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Donny H. 
Rating:
5.0

Knapp Sisters Self Storage is my favorite place to pick up U-Haul equipment. The facility is always spotlessly clean, the employees are experienced and helpful, and I always get the best service and always on time.

ELTON S. 
Rating:
3.0

Customer did not leave a comment.

Miriam F. 
Rating:
2.0

Have a sign telling people they have to go to the right location which is around the corner from where GPS took us. We wasted a lot of time waiting at the gates thinking we were at the right place. Otherwise, it was a good experience and I'd recommend your facility to anyone.

otto F. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
3.0

We picked up a 26' Uhaul by the time we got to our location and loaded the tire had gone FLAT. Took it to the store to see what they could do they handed us the number to call roadside assistance. We waited for 4 hours for someone to come and change the tire. 4 hours is a long time that we had people waiting on us to help unload.

SARAH R. 
Rating:
5.0

Customer did not leave a comment.

Gerry W. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

Chance T. 
Rating:
5.0

Customer did not leave a comment.

Donna O. 
Rating:
5.0

Customer did not leave a comment.

Sandy G.  |  Overall Experience 
Rating:
5.0

Fast smart and friendly

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

The storage facility was super nice! The uhaul mobile experience is super easy to pickup and dropoff Uhauls on the go!

Jake H. 
Rating:
5.0

nothing! Great service!

Santos C. 
Rating:
5.0

Always have a great experience with Knapp Sisters

Donald C. 
Rating:
5.0

Customer did not leave a comment.

FRANKIE S. 
Rating:
5.0

Customer did not leave a comment.

Peyton B. 
Rating:
3.0

They said it would charge my cc on file and it didn't

jose L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

The gentleman who helped me was very polite and went over and beyond to get me setup. But he was very busy and manning the store alone. Please get him some help. You don't want to lose this kind of employee.

Candace E. 
Rating:
5.0

Excellent service

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Byron W. 
Rating:
5.0

The truck was old & has lots of miles, less than 60 miles into the trip the transmission stopped shifting correctly. All the maintenance lights came on, brakes, ABS, check engine light, etc. then I got charged for being late when a 3 hour trip took 5 hours because I couldn't go over 35 miles an hour.

Michael A. 
Rating:
5.0

This is the 3rd time that we have gotten a Uhaul. And 1rst place that had actual we needed and the place was immaculate that meant so much. As they care about their place and their customers

Jesus R. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

NOTHING, YOU GUYS DID A GREAT JOB! NO ISSUES AT ALL!

Oscar S. 
Rating:
5.0

a job well done

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Always enjoy Knapp Sisters

Donald C. 
Rating:
5.0

Thank you very much. We will definitely use you all again.

Jeff H.  |  Overall Experience 
Rating:
3.0

The truck was not clean - smelled of horrible cigarettes with ashes, dog hair. More importantly, the passenger seatbelt did not work properly ( would buckle in, but would not stay fastened - it would release the seatbelt) and the tires were so worn that they were most definitely unsafe. There was an approximately 3 inch gouge on the side of the rear tire wall as well as bald tires on entire truck.

VANESSA P. 
Rating:
5.0

Customer did not leave a comment.

Terrance W. 
Rating:
5.0

Great guys who helped wish I got their names but they had excellent professional customer service.

Ricky L. 
Rating:
5.0

Customer did not leave a comment.

Agustin A. 
Rating:
5.0

Customer did not leave a comment.

Renwick D. 
Rating:
5.0

Customer did not leave a comment.

Ray L. 
Rating:
5.0

Customer did not leave a comment.

karen M. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Great customer service however we ordered a utility dolly and thought it would be in the trailer but it wasn't. Other than that it was great!

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Toree M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

John and Daniel were courteous and professional. Thank you for the great service.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

ThomasW K. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Always friendly. Great service.

michael T. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
5.0

Good service

Mel G. 
Rating:
4.0

Customer did not leave a comment.

Lloyd D. 
Rating:
5.0

Very satisfied with their service!

Curtis K. 
Rating:
5.0

The young man was an excellent representative.

Lula B. 
Rating:
5.0

Customer did not leave a comment.

RON C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

The folks at the Knapp Sisters location were great and very helpful

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Staff was friendly, helpful and the equipment was ready on time. No complaints!

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Lillie B. 
Rating:
5.0

Nothing! Best experience I could ever have imagined. Thank you. Hassle free and very efficient. Drove from Texas to California and it was a pleasure.

Jeffrey S. 
Rating:
5.0

Excellent people and vehicle.

James M. 
Rating:
5.0

Customer did not leave a comment.

Ninh N. 
Rating:
5.0

Super friendly and helpful!

Josiah L. 
Rating:
5.0

Extremely good customer service and very helpful

Brad C. 
Rating:
5.0

It's been a pleasure doing business with you all! And would you your services again for any future storage and or moving needs! Thanks again

Christopher W.  |  Overall Experience 
Rating:
5.0

The young men that were running this facility we very friendly ND professional. I will use again if the need arises.

Steve J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget C.  |  Overall Experience 
Rating:
5.0

Very good customer service.

Rachel J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed W.  |  Overall Experience 
Rating:
5.0

You were the best storage place I've ever dealt with. Thanks for all you did.

JEANNE B.  |  Overall Experience 
Rating:
5.0

Kind, courteous and friendly staff. Ill be renting from your establishment again!

Joseph V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentin A.  |  Overall Experience 
Rating:
5.0

Great place to use for self storage, the staff is young and very helpful even when you lock yourself out of the building at 9 pm! Lol

KYLE K.  |  Overall Experience 
Rating:
5.0

Knapp Sister Self Storage has always been extremely clean and secure. The climate control keeps everything in perfect condition. Staff are extremely kind and very helpful. We have appreciated our more than 4 years as renters and in the future Knapp Sister Self Storage is our preferred choice. Our only choice!

CHARLES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn C.  |  Overall Experience 
Rating:
5.0

Best I've ever been to thank you for your services

Matthew L.  |  Overall Experience 
Rating:
5.0

The staff was extremely polite and helpful. Thanks for making our move in easy!

Brad K.  |  Reservation 
Rating:
5.0

Called to ask a question and was quickly assisted. Great service!

Nasser J.  |  Reservation 
Rating:
4.0

I enjoyed working with the people here. They were always very nice and helpful.

GARY A.  |  Overall Experience 
Rating:
3.0

Awesome place

Privacy R.  |  First Impressions 
Rating:
5.0

I have rented a moving truck from their before and their service was excellent. I received what I needed for my move and returned it the following day.

Privacy R.  |  First Impressions 
Rating:
5.0

Outstanding customer service! Flexible, courteous staff and modern, high quality facilities. Building is well conditioned and easy to maneuver furniture and belongings into unit.

Privacy R.  |  First Impressions 
Rating:
3.0

I have not moved into unit yet

Privacy R.  |  First Impressions 
Rating:
5.0

The facility is so nice, cool clean! The staff was awesome. Very pleased with our decision to store items there.

Privacy R.  |  First Impressions 
Rating:
4.0

The Associates at Knapp sisters storage we`re very helpful and accommodating. I would highly recommend them to anybody who is looking for a place to store things.

Privacy R.  |  First Impressions 
Rating:
5.0

Very clean place and very very nice people. This is a great place.

Privacy R.  |  First Impressions 
Rating:
3.0

I had to put it off until the following week 11/18/16

Privacy R.  |  First Impressions 
Rating:
5.0

Great experience - extremely customer friendly. Super clean and well organized.

Privacy R.  |  First Impressions 
Rating:
4.0

I ordered 1 unit online. Ended up with 2 units. Called cancelled both the next morning. Should have been taken care of with no charges for either unit. Nice on the phone.

Privacy R.  |  First Impressions 
Rating:
1.0

I ended up not needing my storage unit and the lady that cancelled my reservation was horribly rude about it

Privacy R.  |  First Impressions 
Rating:
5.0

Friendly staff, beautiful facility.

Privacy R.  |  First Impressions 
Rating:
5.0

Friendly staff, beautiful facilities.

Privacy R.  |  First Impressions 
Rating:
5.0

Helpful and accommodating. Very secure storage facility

Privacy R.  |  First Impressions 
Rating:
5.0

Very clean and professional environment. Would and have recommended the facilities.

HELEN B.  |  First Impressions 
Rating:
5.0

Great customer service

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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