Customer Reviews for Knapp Sisters Self Storage
(U-Haul Neighborhood Dealer)

1,446 reviews

100 Newt Patterson Rd   Mansfield, TX 76063

(817) 779-7255

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(817) 779-7255

100 Newt Patterson Rd
Mansfield, TX 76063

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KENDRACK L. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Nothing. Excellent experience

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

No improvement needed. Excellent experience

JENNIFER J. 
Rating:
4.0

Including a complimentary dolly like Home Depot does would be nice.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

john N. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

Very easy to work with and fast in and out rental process

percy B. 
Rating:
5.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

Customer did not leave a comment.

LACI J. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
1.0

We had reserved a truck a week in advance and got a confirmation that it would be available for pickup at our requested day and time. When the day comes, they are closed even though their hours on Google say they are open. After calling several times and getting no response, we check again and they've updated their hours to closed. We were on hold with the help line for 40 minutes just for someone to transfer us and be put on hold again.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Lolita F. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

The best of the best customer service. Polite thoughtful even offered me water…

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Nothing, Everything was exceptional

John E. 
Rating:
5.0

Excellent service. I told them what I was trying to accomplish and they recommended a better and lower cost alternative

DeMarcus C. 
Rating:
5.0

Customer did not leave a comment.

Mylinda M. 
Rating:
5.0

Customer did not leave a comment.

TRENTON B. 
Rating:
5.0

Very good customer service.

Rachel J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie W. 
Rating:
5.0

OMG the truck was so clean and smelled really good.

Rachel J. 
Rating:
1.0

How about make sure the gas tank is full and not over charge for mileage.

Maris I. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Great staff, easy pickup!

Jake D. 
Rating:
5.0

Everything went according to the plan. Excellent customer service.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

RANDY G. 
Rating:
4.0

Ordered an appliance dolly but did not have one when we went to pick it up! Had to go elsewhere to get one, we should have been informed prior to pickup! Customer service at Knapps was good, helpful, but the trailer was pretty banged up when we got it. It still worked but it was rough looking.

Carla H. 
Rating:
5.0

Customer did not leave a comment.

JEROME B. 
Rating:
5.0

Customer did not leave a comment.

Ed W.  |  Overall Experience 
Rating:
5.0

This is a very consistent operation. The same young man always takes great care of us. Thanks.

William V. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Got exactly what I wanted and it was clean and worked well for my needs.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Always a great experience here.

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

Tami T. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

ERMIAS Z. 
Rating:
3.0

Make sure you have equipment on site for customer when they need it

DAVID B. 
Rating:
5.0

Always prompt and professional, always.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

Elgin S. 
Rating:
5.0

The 2 gentleman working there were awesome and worked extremely well as a team honestly, which is weird for something to notice, which is why I was so impressed. The fastest, and seriously most pleasant uhaul rental I've ever experienced. Cuz not to be rude or anything, but several uhal rental places are a little sketchy in my previous several experiences.. but I enjoy the cheap and flexible travel/moving ability of Uhaul, which mostly makes it worthwhile. Long story short, in slightly sketchy situations, uhaul is still worth it, and when I have such an awesome experience with these 2 guys at this place, I almost feel like you owe them a favor lol. But for real, thanks uhaul! You're the only self storage/moving company I'll ever use, and these dudes still deserve a cool appreciation their way from yall. Have a great rest of yalls day!

Joshua N. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

COLLINS N. 
Rating:
5.0

Those guys were great!

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
5.0

Drop off had been set for this location but was changed without my knowledge until the day of pickup

LAURA B. 
Rating:
5.0

The guy at the front desk was extremely nice. I didn't catch his name but he's defiantly an asset to your company.

TERESA B. 
Rating:
1.0

Customer did not leave a comment.

Alicia W. 
Rating:
5.0

The entire process was quick and easy.

BILL C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

very good service thank you

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Andrew Z. 
Rating:
5.0

Customer did not leave a comment.

Levy D. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL S. 
Rating:
5.0

Customer did not leave a comment.

CHAD B. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
5.0

Thanks

Khireddine M. 
Rating:
5.0

If you need 2 trucks, I would get a separate contract for dollies and each truck, if you need the dollies on another truck too. Return and close out is moronic. I had 3 trucks. Dollies in the 3rd truck. We emptied the first and tried to return the 1st truck. UHAUL process of return required us to go back and get all of the equipment to close that contract. They couldn't just move the order. It's UHAUL.

ernie H. 
Rating:
4.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Drop was quick and fast.

NANCY B. 
Rating:
5.0

Easy rental and friendly staff.

Kent H. 
Rating:
5.0

I wasn't aware the truck I rented did not have a ramp. I am an older person and it was very hard to move. Hard to step up for me

LAURA D. 
Rating:
5.0

Customer did not leave a comment.

JEANNE B. 
Rating:
3.0

The initial part of picking the truck up was a hassle. The site took a long time to approve the rental and get the code using the 24/7 share.

Briana D. 
Rating:
5.0

Customer did not leave a comment.

Angel R. 
Rating:
4.0

Fuel level and mileage were wrong. Fuel was marked on the contract as having more fuel than it did. Mileage on the contract was lower than on the truck. Had to pay extra for fuel and mileage but was not going to be an ass and argue over it.

VICTOR H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
3.0

I am sure I will some back and rent from them. I will just not be letting them send my invoice through this app. I am unable to log into get it. the system will not send me a reset code for the password. I am unsure what I was charged at this point and have no way aside from going back to the store to get a receipt. I didn't want the boys to have to run out and check the truck in the heat so I agreed to use this app. Live and learn.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

Giovanni P. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
5.0

Customer did not leave a comment.

Adalberto G. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

This place is awesome! Friendly help great customer satisfaction!

PERRY H. 
Rating:
5.0

Outstanding service! The Service Rep. was very professional and answered all my questions.

Jeffery H. 
Rating:
5.0

Very helpful and friendly

PHILLIP W. 
Rating:
5.0

My military discount was not applied

Whitney O. 
Rating:
5.0

Customer did not leave a comment.

Erik L. 
Rating:
5.0

Customer did not leave a comment.

jason B. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Very efficient.

Sally B. 
Rating:
5.0

Very clean and professional environment. Would and have recommended the facilities.

HELEN B.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top