Customer Reviews for Knapp Sisters Self Storage
(U-Haul Neighborhood Dealer)

1,593 reviews

100 Newt Patterson Rd   Mansfield, TX 76063

(817) 779-7255

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(817) 779-7255

100 Newt Patterson Rd
Mansfield, TX 76063

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service.

Roger H. 
Rating:
3.0

Customer did not leave a comment.

Miriam F. 
Rating:
2.0

Have a sign telling people they have to go to the right location which is around the corner from where GPS took us. We wasted a lot of time waiting at the gates thinking we were at the right place. Otherwise, it was a good experience and I'd recommend your facility to anyone.

otto F. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
3.0

We picked up a 26' Uhaul by the time we got to our location and loaded the tire had gone FLAT. Took it to the store to see what they could do they handed us the number to call roadside assistance. We waited for 4 hours for someone to come and change the tire. 4 hours is a long time that we had people waiting on us to help unload.

SARAH R. 
Rating:
5.0

Customer did not leave a comment.

Gerry W. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

Chance T. 
Rating:
5.0

Customer did not leave a comment.

Donna O. 
Rating:
5.0

Customer did not leave a comment.

Sandy G.  |  Overall Experience 
Rating:
5.0

Fast smart and friendly

Jose T. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

The storage facility was super nice! The uhaul mobile experience is super easy to pickup and dropoff Uhauls on the go!

Jake H. 
Rating:
5.0

nothing! Great service!

Santos C. 
Rating:
5.0

Always have a great experience with Knapp Sisters

Donald C. 
Rating:
5.0

Customer did not leave a comment.

FRANKIE S. 
Rating:
5.0

Customer did not leave a comment.

Peyton B. 
Rating:
3.0

They said it would charge my cc on file and it didn't

jose L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

The gentleman who helped me was very polite and went over and beyond to get me setup. But he was very busy and manning the store alone. Please get him some help. You don't want to lose this kind of employee.

Candace E. 
Rating:
5.0

Excellent service

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Byron W. 
Rating:
5.0

The truck was old & has lots of miles, less than 60 miles into the trip the transmission stopped shifting correctly. All the maintenance lights came on, brakes, ABS, check engine light, etc. then I got charged for being late when a 3 hour trip took 5 hours because I couldn't go over 35 miles an hour.

Michael A. 
Rating:
5.0

This is the 3rd time that we have gotten a Uhaul. And 1rst place that had actual we needed and the place was immaculate that meant so much. As they care about their place and their customers

Jesus R. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

NOTHING, YOU GUYS DID A GREAT JOB! NO ISSUES AT ALL!

Oscar S. 
Rating:
5.0

a job well done

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Always enjoy Knapp Sisters

Donald C. 
Rating:
5.0

Thank you very much. We will definitely use you all again.

Jeff H.  |  Overall Experience 
Rating:
3.0

The truck was not clean - smelled of horrible cigarettes with ashes, dog hair. More importantly, the passenger seatbelt did not work properly ( would buckle in, but would not stay fastened - it would release the seatbelt) and the tires were so worn that they were most definitely unsafe. There was an approximately 3 inch gouge on the side of the rear tire wall as well as bald tires on entire truck.

VANESSA P. 
Rating:
5.0

Customer did not leave a comment.

Terrance W. 
Rating:
5.0

Great guys who helped wish I got their names but they had excellent professional customer service.

Ricky L. 
Rating:
5.0

Customer did not leave a comment.

Agustin A. 
Rating:
5.0

Customer did not leave a comment.

Renwick D. 
Rating:
5.0

Customer did not leave a comment.

Ray L. 
Rating:
5.0

Customer did not leave a comment.

karen M. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Great customer service however we ordered a utility dolly and thought it would be in the trailer but it wasn't. Other than that it was great!

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Toree M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

John and Daniel were courteous and professional. Thank you for the great service.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

ThomasW K. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Always friendly. Great service.

michael T. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
5.0

Good service

Mel G. 
Rating:
4.0

Customer did not leave a comment.

Lloyd D. 
Rating:
5.0

Very satisfied with their service!

Curtis K. 
Rating:
5.0

The young man was an excellent representative.

Lula B. 
Rating:
5.0

Customer did not leave a comment.

RON C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

The folks at the Knapp Sisters location were great and very helpful

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Staff was friendly, helpful and the equipment was ready on time. No complaints!

Diana M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Lillie B. 
Rating:
5.0

Nothing! Best experience I could ever have imagined. Thank you. Hassle free and very efficient. Drove from Texas to California and it was a pleasure.

Jeffrey S. 
Rating:
5.0

Excellent people and vehicle.

James M. 
Rating:
5.0

Customer did not leave a comment.

Ninh N. 
Rating:
5.0

Super friendly and helpful!

Josiah L. 
Rating:
5.0

Extremely good customer service and very helpful

Brad C. 
Rating:
3.0

Customer did not leave a comment.

RON C. 
Rating:
5.0

Awesome customer service. Extremely helpful through the entire process. Definitely will come back.

Sara V. 
Rating:
5.0

It's been a pleasure doing business with you all! And would you your services again for any future storage and or moving needs! Thanks again

Christopher W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda N. 
Rating:
5.0

Second time I rented and the process was friendly and quick!

Jose M. 
Rating:
1.0

Customer did not leave a comment.

Mekhiel G. 
Rating:
5.0

Best service. Would recommend to everyone.

Richard C. 
Rating:
5.0

The only complaint was that the vehicle had been smoked in.

Jason E. 
Rating:
5.0

great customer service and fast

Daryn W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY H. 
Rating:
5.0

All was good. Both John and Daniel were great! The only issue we had was with the automated text system. We were supposed to receive the informational text at 4:30pm so we could pick up our truck at 5:00pm Saturday, 5/21. The text did not come until 2 hours later. I called your service center and changed to 9am the next day. Everything went well other than that.

William M. 
Rating:
2.0

This location is normally great. I rent a uhaul about 12 times a year. This particular weekend was very busy for me, so I attempted to get a uhaul I had reserved for over a month one day early. I called several days out and was told they were not allowed to do it because the uhaul wouldn't be back in time to have it ready a day early. I went ahead and ordered another one and planned to return this and get the bigger one on the day of my original reservation. When the time came, the uhaul was not there. Apparently they allowed another customer to rent the uhaul that was mine and " made a mistake" this mistake cost me big time as a business. Had to run around town to a different location to get the truck we needed. A sincere apology was in order along with an offer to make it right. None of that happened. Very disappointed in the lack of concern/care.

Vanessa P. 
Rating:
5.0

Customer did not leave a comment.

Alacia M. 
Rating:
5.0

Cant think of any way to improve.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

DeQuan L. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Very nice place with easy parking options. Self check out was easy and convenient.

Emily B. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Super service! Friendly, timely, all equipment we ordered was ready for us. Definitely will recommend!

James K. 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
5.0

Great service no complaints

Claudia B. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Russell N. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Excellent service, nice staff

luis L. 
Rating:
5.0

Customer did not leave a comment.

Vicky T. 
Rating:
5.0

Customer did not leave a comment.

Priscilla H. 
Rating:
5.0

Customer did not leave a comment.

Chadwick W. 
Rating:
5.0

The young men that were running this facility we very friendly ND professional. I will use again if the need arises.

Steve J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget C.  |  Overall Experience 
Rating:
5.0

Very good customer service.

Rachel J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed W.  |  Overall Experience 
Rating:
5.0

You were the best storage place I've ever dealt with. Thanks for all you did.

JEANNE B.  |  Overall Experience 
Rating:
5.0

Kind, courteous and friendly staff. Ill be renting from your establishment again!

Joseph V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quentin A.  |  Overall Experience 
Rating:
5.0

Great place to use for self storage, the staff is young and very helpful even when you lock yourself out of the building at 9 pm! Lol

KYLE K.  |  Overall Experience 
Rating:
5.0

Knapp Sister Self Storage has always been extremely clean and secure. The climate control keeps everything in perfect condition. Staff are extremely kind and very helpful. We have appreciated our more than 4 years as renters and in the future Knapp Sister Self Storage is our preferred choice. Our only choice!

CHARLES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn C.  |  Overall Experience 
Rating:
5.0

Best I've ever been to thank you for your services

Matthew L.  |  Overall Experience 
Rating:
5.0

The staff was extremely polite and helpful. Thanks for making our move in easy!

Brad K.  |  Reservation 
Rating:
5.0

Called to ask a question and was quickly assisted. Great service!

Nasser J.  |  Reservation 
Rating:
4.0

I enjoyed working with the people here. They were always very nice and helpful.

GARY A.  |  Overall Experience 
Rating:
3.0

Awesome place

Privacy R.  |  First Impressions 
Rating:
5.0

I have rented a moving truck from their before and their service was excellent. I received what I needed for my move and returned it the following day.

Privacy R.  |  First Impressions 
Rating:
5.0

Outstanding customer service! Flexible, courteous staff and modern, high quality facilities. Building is well conditioned and easy to maneuver furniture and belongings into unit.

Privacy R.  |  First Impressions 
Rating:
3.0

I have not moved into unit yet

Privacy R.  |  First Impressions 
Rating:
5.0

The facility is so nice, cool clean! The staff was awesome. Very pleased with our decision to store items there.

Privacy R.  |  First Impressions 
Rating:
4.0

The Associates at Knapp sisters storage we`re very helpful and accommodating. I would highly recommend them to anybody who is looking for a place to store things.

Privacy R.  |  First Impressions 
Rating:
5.0

Very clean place and very very nice people. This is a great place.

Privacy R.  |  First Impressions 
Rating:
3.0

I had to put it off until the following week 11/18/16

Privacy R.  |  First Impressions 
Rating:
5.0

Great experience - extremely customer friendly. Super clean and well organized.

Privacy R.  |  First Impressions 
Rating:
4.0

I ordered 1 unit online. Ended up with 2 units. Called cancelled both the next morning. Should have been taken care of with no charges for either unit. Nice on the phone.

Privacy R.  |  First Impressions 
Rating:
1.0

I ended up not needing my storage unit and the lady that cancelled my reservation was horribly rude about it

Privacy R.  |  First Impressions 
Rating:
5.0

Friendly staff, beautiful facility.

Privacy R.  |  First Impressions 
Rating:
5.0

Friendly staff, beautiful facilities.

Privacy R.  |  First Impressions 
Rating:
5.0

Helpful and accommodating. Very secure storage facility

Privacy R.  |  First Impressions 
Rating:
5.0

Very clean and professional environment. Would and have recommended the facilities.

HELEN B.  |  First Impressions 
Rating:
5.0

Great customer service

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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