Customer Reviews for Krossgold
(U-Haul Neighborhood Dealer)

566 reviews

112 13 St N   Lethbridge, AB T1H2R4

(587) 787-1512

Location Hours

  • Mon-Thur: 9:30 am - 6:30 pm
  • Fri-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(587) 787-1512

112 13 St N
Lethbridge, AB T1H2R4

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 6:30 pm
  • Fri-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Best service and recommendations according to our need.

Harsh P. 
Rating:
5.0

Nothing, great place

ANDREA V. 
Rating:
3.0

If a customer pays with debit and gets money back they have to drop truck off during operating hours or get check mailed I was not informed of this

Tami G. 
Rating:
5.0

Excellent service & easy to rent cube bans. Staff is courteous & awesome to deal with.

David M. 
Rating:
4.0

Customer did not leave a comment.

jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Maxwell M. 
Rating:
5.0

The service at this location was quick and friendly. The only truck issue I had was the driver side windshield wiper left a mess.

Marlene A. 
Rating:
5.0

Customer did not leave a comment.

Frances T. 
Rating:
5.0

Great job

Tanner C. 
Rating:
4.0

None

Wade L. 
Rating:
3.0

Customer did not leave a comment.

Edward J. 
Rating:
3.0

The location is a little tricky to find, as you have to wind through some parking lots. Putting up some direction signs, if allowed, would be an asset. The staff was great. We didn't have a reservation, but they gave us the truck we needed right away. The layout of the building & yard is great once you find it. Vehicles are well maintained and clean.

GARNET H. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
5.0

Great truck lots of power And great for long distance. We just put on 500 k . Maybe check tires for travel in British Columbia requires snow tires until April 30 th. Not sure if these are rated as snow?

David M. 
Rating:
5.0

Customer did not leave a comment.

Isabel Greta F. 
Rating:
5.0

Fix your online service. It was impossible for us to pick up our unit online on the day we wanted and had to wait until the next day when the business was open. We've rented from U-haul several times in the last 3 years and the experience has been nothing short of stressful every time except 1 when we dealt with an actual human being. Your online check in is a complete fail.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Sharla M. 
Rating:
5.0

Felix was compassionate and understanding of my needing a unit quickly and after hours . He did it all in light speed over the phone and I couldn't be more appreciative. Thanks U Haul.

Linden R. 
Rating:
5.0

Customer did not leave a comment.

Hyrum J. 
Rating:
4.0

Could use some oil on the wheel strapdown ratchets.

Maurice I. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

Aman Y. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
3.0

The location was great. However the equipment had not been swept out, we had to do that. The trailer did not have a jack on it which was cumbersome when the trailer was full. We would suggest that all trailers have a jack installed on them

Terrance L. 
Rating:
4.0

Customer did not leave a comment.

Bradley B. 
Rating:
2.0

Less clutter or other personal belongings. Selling wigs and wine isnt ideal for renting a uhaul. Or not speaking clear english is hard as well. While dealing with customers he needs to turn his personal laptop of so people can understand him clearly...

John B. 
Rating:
5.0

Amazing customer service. The manager was fantastic.

Liam G. 
Rating:
5.0

Customer did not leave a comment.

marcel L. 
Rating:
4.0

Customer did not leave a comment.

Shaun S. 
Rating:
5.0

Website should work better

Joseph D. 
Rating:
5.0

Had to fill windshield washer reservoir, was a nice unit.

WESLEY R. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Felix sent me a text to let me know about the drop off and was very helpful with everything i needed to do when i brought the truck back. Thank-you.

Dale N. 
Rating:
3.0

Customer did not leave a comment.

Brad K. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

ABDUL F. 
Rating:
5.0

Very satisfied with the customer service!

Roger N. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Excellent service and very clean well kept vehicles.

Brandon P. 
Rating:
5.0

Felix was very friendly, accommodating, helpful and efficient. All went well.

Thomas C. 
Rating:
5.0

Not much really I could say to improve the experience. I would like to compliment the staff at this location. They were friendly, helpful, and it was so much smoother than I had expected. I would just like to add a big thank you for the service they gave.

PETER D. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

Customer did not leave a comment.

Verda L. 
Rating:
5.0

Customer did not leave a comment.

Mohamed M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Shane D. 
Rating:
5.0

Customer did not leave a comment.

Karrie Anne M. 
Rating:
4.0

Customer did not leave a comment.

Lawson M. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

Félix, the representative was very responsive and quick to return calls

douglas K. 
Rating:
4.0

Customer did not leave a comment.

Joyce M. 
Rating:
4.0

Customer did not leave a comment.

DONALD W. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
3.0

Customer did not leave a comment.

Miranda H. 
Rating:
4.0

Customer did not leave a comment.

Ritchie W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Have rented through Felix at Krossgold a few times. He is the best. Friendly and always helpful. Great great location

LES R. 
Rating:
5.0

Customer did not leave a comment.

Marian N. 
Rating:
5.0

I am impressed with how well stocked and organized the store was. Very impressive.

Jacqueline A. 
Rating:
5.0

Excellent Customer Service.. Very Nice Low Mileage Van ! Will Definitely Rent from Krossgold in the future !

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Ramadan O. 
Rating:
4.0

Obviously maintain their equipment so it doesnt catch fire while someone is driving it. Wtf

Hayley M. 
Rating:
4.0

Customer did not leave a comment.

William Y. 
Rating:
5.0

Customer did not leave a comment.

ARNEL J. 
Rating:
3.0

Just to be a little more organized at the location. Overall the customer service was acceptable, it just took a while to be served.

Roseanne W. 
Rating:
2.0

Customer did not leave a comment.

Tim L. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

Noah H. 
Rating:
5.0

Customer did not leave a comment.

Sherry V. 
Rating:
5.0

Customer did not leave a comment.

Monique B. 
Rating:
3.0

I booked a 26 foot truck and only got a 15 foot. Don't let it book online if you can't guarantee the truck for the customer.

Layne C. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo N. 
Rating:
5.0

The mobile pickup/dropoff option is a lifesaver for someone with a day job. Only took 5 minutes and worked smoothly.

Sean G. 
Rating:
5.0

Very good people working for U haul

Warren O. 
Rating:
5.0

Customer did not leave a comment.

Vesna V. 
Rating:
5.0

Customer did not leave a comment.

Ning L. 
Rating:
5.0

Customer did not leave a comment.

stuart L. 
Rating:
5.0

Couldn't do much actually. The gentleman that served me is fantastic. Great service and very pleasant experience.

LES R. 
Rating:
5.0

Customer did not leave a comment.

Taniell H. 
Rating:
5.0

It was most faster and reliable service.

THAMINDRA S. 
Rating:
2.0

I was charged for a dolly even though it was not with the truck and I highlighted this

Pamela F. 
Rating:
5.0

Customer did not leave a comment.

Miroslav D. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Warm, friendly service and a good selection of moving supplies.

Robin H. 
Rating:
4.0

Customer did not leave a comment.

Arthur P. 
Rating:
5.0

Great customer's service.

Irma S. 
Rating:
5.0

Customer did not leave a comment.

JOE M. 
Rating:
5.0

All good.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

Segbegnon G. 
Rating:
5.0

Felix is the best!! Great location, awesome kind service!

ANDREA F. 
Rating:
5.0

During this covid-19 pandemic all required physical distancing should be maintained, I observed no distancing at all, business as usual it seemed to me.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Geovanny M. 
Rating:
5.0

Very kind and professional as well as the inexpensive rental

Francis K. 
Rating:
3.0

Better process for self serve. Easier to work locks for key pickup.

Devan B. 
Rating:
3.0

Windshield has a film of dead bugs - I had a heavy rain which washed it off

Rodney A. 
Rating:
4.0

Customer did not leave a comment.

Joy W. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
No reviews have been submitted for this location.

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