Customer Reviews for Krossgold

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Krossgold

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bob s. on

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John D. on

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Darel S. on

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Tim D. on

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Firstly my initial reservation couldn’t be filled, I was told I’d receive a $50 credit and then the guy never called me back. Second location charged me $10.50 to use my credit card to rent a trailer. Absolutely awful.

Sirt L. on

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Very helpful and accommodating.

Ray Y. on

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The attendant was very helpful. There had been a problem with the website and he worked with me to get the time slot I needed. He checked me in quickly and out even quicker! I would highly recommend this location!

Jared W. on

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JIM A. on

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Nothing

SOFIA Z. on

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Over all I am very please with their service.

NEBYU T. on

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Allan W. on

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Iwas called and told the pick up time was 9 am other than the location i asked for wheni got there it was not open. Had to wait 30 minutes before the opened.

Paul K. on

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Truck cab parked under trees and windshield & mirrors coated in tree "sweat". I had to stop at a station just to clean it so I could see properly.

Keith B. on

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Felix was great ????

GERALD B. on

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Eliana J. on

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Eliana J. on

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ANGELA A. on

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Location mid city- don't have to drive to an industrial area. Operator willing to work with you outside of regular hours to accommodate needs- other local owners can't be bothered.

Jim C. on

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they should say in their web site that there location is 1/2 a kilometer to the rear in the back of the second building of this shopping complex, about 2 blocks west of the street address. it took me 35 minutes to find the location and then there was no one there, However the signs in the windows said open. Fortunately the u haul location on 22 St found the location and gave me good directions to find the hidden location .

Scott B. on

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All good, no issues picking up earlier than booked and even did all the hookups on the trailer hitch.

Justin B. on

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Amazing service! Very friendly and knowledgeable staff! Will refer to others!

John Murdo N. on

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Margaret F. on

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Andrew P. on

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The owner of Kross gold is a solid guy and helps you out the best he can. I have used this location for the past 4 years

pierre f. on

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Felix provided me with very good instructions on how to find his location. Even with road construction and detours we were able to locate some land marks that were offered

JOSESPH S. on

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Keep on doing what your doing

Craig N. on

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Dropped off the tow dolly , I was told to unhook it and put against the fence myself, owners never came out to inspect and a week later got a email from Uhaul saying I hadn't dropped of the dolly?

Simon S. on

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Bill M. on

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Clint W. on

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Colin M. on

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David H. on

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U Hall associate was more than helpful, Inside of truck cab was dusty and had an odour according to my daughter she said it smelt like a farm?

Terry M. on

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Greg F. on

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Owner was very nice.

jay e. on

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TAYLOR T. on

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SPENCER C. on

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Marlin M. on

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Uhaul rep was very helpful and excellent to deal with. Went beyond what i was expecting to ensure my experience with uhaul was positive. Highly recommend this establishment.

ROWLAND H. on

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Bruce N. on

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DOUG B. on

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No complaints. The truck was ready as agreed, it ran well for the trip and Felix was responsive, efficient and a good guy to boot.

Alan V. on

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Henry W. on

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Alex Z. on

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Steve M. on

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Clearer signage - office is a little hard to find

Josh S. on

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Customer service was awesome, Felix knows his stuff and how to treat customers. Truck ran good. Thanks. Cheers

DALE C. on

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samantha f. on

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Nickolas S. on

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Service was fast, professional, and helpful.

RACHEAL Z. on

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Kimberly B. on

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Well Uhaul needs to change their tires to winter tires in Canada because having baloney skins is not conducive to winter driving. The truck was stuck a few times while using it. As well have a non slip surface in back of truck, again during winter it becomes a sheet of ice.

ERASTUS W. on

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Good service.

Filip B. on

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Felix was personable and friendly.

Carlei S. on

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Chris B. on

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Zaki A. on

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No comments, thanks.

Viola C. on

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Very helpful and friendly

Bari E. on

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akasi a. on

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Adekunle A. on

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Felix is very helpful and Very professional! He gave us the right time and pick up options! Very nice and I will recommend this place to anyone!

Cameron L. on

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It was tucked away and was nearly impossible to find.

Darrel N. on

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Ashley H. on

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There is a lot going on at this location and the office was not open when we arrived. There was quite a line when the person did arrive, so we had to wait for quite a long time. I also had to phone and wait for the person to arrive when I returned the truck. The person was great to deal with, but if punctuality is important to you, perhaps this isn't the best location to rent from.

akasi a. on

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Michelle M. on

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Derek R. on

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Why is it so expensive to rent a uhaul to Victoria BC

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Tim K. on

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Tammy S. on

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I got charged extra for fuel when I shouldn’t have

JOHN T. on

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QUENTIN Z. on

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joe n. on

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TEKLU T. on

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EXCELLENT SERVICE, COULD NOT HAVE ASKED FOR MORE!

BOB O. on

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vince w. on

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The location was able to provide me a trailer and the staff were friendly and I could understand them - average rating but some improvements. The trailer was actually the next size up from what I ordered but provided at the same price (this turned out to be a blessing but could have been a problem if my hitch and vehicle were not in spec for the larger trailer). A gentleman came out inspected the vehicle, hooked up the trailer and provided some basic tips. The trailer was not clean but the lights were tested and operated ok. I cleaned them with my glove (the lights at least should be cleaned off on pickup). The trailer brakes were explained but I had to ask specifically about them. I would suggest that the hydraulic brakes, trailer tire pressure and unhooking procedure be part of the inspection and orientation on pick up. This was an unfamiliar hook up for me and posed a challenge at the destination. The website is a huge challenge and I would suggest that it be redone. The pickup location I selected showed as not being open on the date I required but the actual website for that location showed it as being open. The prices are shown in CAD but there is a disclaimer at the end saying funds are in USD. The website defaults to various quantities of ancillary equipment such as boxes, blankets, hitches etc. showing a shopping cart value of all these things that one could accidentally purchase - be careful. These items should all default to zero. When I did try to select items it allowed the blankets but not the boxes. When I phoned the pick up location that I originally selected (Jerry Potts Ave Lethbridge, not the one I actually used) I could not understand the person on the phone and they advised that the trailer I need was not available (yet I could select it on the website). So I called the destination location and they recommended the main office (mothership) to book my rental. So forget the website... The head office advised that not all locations have boxes so you need to check with them directly. The head office chose a different pickup location based on the trailer I needed but could not provide a destination location stating this would be determined at the pickup location. I managed to secure the destination location I wanted in Calgary at the pick up location. Yeah. Overall good and would recommend.

ROBERT B. on

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The gentleman who set everything up did a good job and had everything ready to go, it was seemless and he was a lot of fun...we joked abit but he made the experience a good one. Thanks. Will definitely use you again

jonathan s. on

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James C. on

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NEBYU T. on

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Debbie M. on

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Moving is very stressful. I really appreciated the helpful and friendly staff, it made the moving LESS stressful.

Tom D. on

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The gentleman running this location was very friendly, and our van was quite new. Combined with the very reasonable rate we were very happy with our rental.

Lisa R. on

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The driver's side headlight was out and we didn't find out until we were on the road so this caused some inconvenience. It's important for the dealers to ensure they check out all aspects of the vehicles before renting them to another customer.

Bill M. on

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The loading ramp was not clean and had broken glass on it which I did not discover until I pulled it down. The moving blankets that I ordered were not in the truck when I picked it up and I had to make a second trip to pick them up. U-Haul was good and gave me credit for the blankets. They however charged them to me first and I had to sort it out again with them. so I tried the live chat however the person was extremely rude. I then phones directly and the UHaul service representative was great and sorted everything out for me.

Joshua E. on

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Omar D. on

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GARTH B. on

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James B. on

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wayne p. on

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Jacinda T. on

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The gentleman who helped me was very friendly and made picking up the truck a very quick and easy experience. He provided fantastic customer service.

Kurt B. on

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Lyle D. on

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Truck needs wheel alignment, new wiper blades. Ran much better after 50 miles - maybe new gas helped clear fuel injectors. Location staffed by very personable manager.

Jesse S. on

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Zaki A. on

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JOHN g. on

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Edako Auto R. on

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Pls check the transmission of the vehicle. Thx

GARRY M. on

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This is now the second time I have rented a U-Haul at this location. Felix was outstanding. He was friendly and prompt. He answered all my questions and was very respectful. I would recommend Felix and this location to anyone in need of a rental unit - he takes care of his customers. Thanks Felix :-)

Alex H. on

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Nothing to improve, easy drop off.

NATHANIEL A. on

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Stephen W. on

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Marilyn S. on

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ANDREA F. on

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Felix was an awesome person to work with. Nothing needs to be improved at all!!!