Customer Reviews for Kubala Carpets Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kubala Carpets Plus

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Annette M H. on

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Excellent professional service '

Michael R. on

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East Aurora was closed but the lady I talked to on the phone was extremely helpful.

patrice m. on

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robert s. on

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Mark G. on

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Glenn D. on

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Patrick G. on

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JOSEPH H. on

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ROBERT W. on

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Grant M. on

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Have a local East Aurora phone number for it Not a 585 number

russell d. on

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david h. on

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Very professional. Very pleased with the service. Sorry it took me so long to get this done. ***** 5 stars (5 out of 5)

JOHN T. on

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TACI F. on

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everything was great!

john k. on

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Todd M. on

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Amanda S. on

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It was just a drop off place. No personnel available on Sunday. Also the fuel gauge when I dropped it off was higher then what they marked on the receipt. Vehicles are out in the open. Anyone could steal the fuel.

Tom A. on

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JOHN S. on

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Thank you

Kevin Z. on

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Very Bad Brakes On Truck Not Fit TO Drive Should Be REPORTED TO POLICE

Nicole H. on

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CHARLES L. on

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Auto transport was parked with little access, while staff person tried to help (using a hand truck to try to move the heavy carrier! he had no trailer dolly !) I had to tow the trailer out of the spot with little room to move. The facility is ill equiped for such an item (even the staff person's hook-up of chains had to be adjusted by me to comply with u-haul's video viewed). When I put the car onto the trailer the straps were too short even though u-haul knew which vehicle I intended to carry...the tires are original equipment and not oversized for the vehicle. Without me being able to make strap adjustment to fit it would have been a complete waste of my money. Please have someone contact me from corporate offices regarding this POOR (at best) experience.

KRISTIN N. on

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Do at least a quick clean of the cab for the next customer - we found dried spills in cup holders, sticky stuff under the seat, and bits of food here and there, so I imagine the steering wheel had not been sanitized either.

JERRY T. on

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they were not open when I dropped the rental but I do know the store

BRIGITTE C. on

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HAROLD T. on

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A FEW MORE INSTRUCTIONS ON WHAT TO DO FOR AFTER HOURS DROP OFF ie WHERE TO PARK EQUIPMENT AND WHAT PAPER WORK NEEDS TO BE COMPLETED UPON DROP OFF. MARK U HAUL DEALER BETTER AT ROAD TO MAKE IT EASLIER TO FIND.

KEVIN D. on

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Nichole F. on

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This location was 32 miles away from where I live. I had to pick the uhaul up in rush hour traffic and waste all that gas!!

MIKE N. on

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Kind, courteous, and professional.

CHARLES B. on

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There was a paperwork snafu with my order but they took care of it promptly and professionally. Mistakes happen sometimes but it was taken care of with little inconvenience to us.

Patricia R. on

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CODY C. on

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Truck had a flat tire when I picked it up. It was repaired rather quickly but still caused some down time. Other than that everything was good

Chris S. on

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terry w. on

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MICHAEL R. on

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Robert F. on

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lower mileage

JIM O. on

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Dave E. on

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The location was fine and the trailer was ready when I got there. However when the trailer was attached to my tow vehicle the hitch was not locked at the ball. I towed to my destination and as the car was backing off the trailer the tong popped up and then dropped to the left. The car was fine and the tow vehicle only suffered a small scratch on the tail gate. The problem is that if I had hit a bump while towing up one of the three hills and the weight shifted to the rear there would have been a major accident. I think more safety checks should be in place.

ERIC S. on

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COLEEN C. on

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JOAN T. on

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jim w. on

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MICHELLE C. on

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KARL Z. on

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rick P. on

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DALE H. on

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LAURIE W. on

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JOYCE T. on

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Very friendly people at the East Aurora location!!!

SHARON R. on

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david s. on

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RON S. on

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michael b. on

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Disable that dumb airbag switch on the dashboard. We spent 10 minutes trying to " START" the truck using the key in there. Hahaha

DAVID M. on

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Nothing at all, everything was a breeze and everyone friendly. Super experience!

emily h. on

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Tom C. on

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JEN R. on

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JUDY K. on

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You was there fast when I needed your help thank you for geting a truck for so fast

MARK H. on

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Truck roof leaked and my mattress was wet from rain. Truck was dirty inside needs cleaning.Needs some work.

jerry s. on

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Janelle V. on

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The Truck I rented was a little dirty, but not enough for it to turn me off. There was a little coffee spilled and dried on the dash board, and it was dusty, but nothing overall disgusting. It just looked well used.

brenda b. on

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The process was very fast and easy. very professional and friendly service.

LARRY L. on

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I think that the "dollies" should come as standard equipment with each truck. They even have a place to fasten them in the rear corner of the truck.

paul a. on

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JASON T. on

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The location was closed over the holiday weekend and I had to use the drop off service. Luckily, this worked perfectly.

DANIEL N. on

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1. The parking lot needs to be improved. 2. The vehicles you have are pretty old and high mileage - I would suggest replacement. One of your trucks doesn't even have U-Haul logos on it. 3. The parking lot needs to be patched. Bad shape!

LYNN C. on

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EMILY S. on

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LAURA S. on

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DERRICK L. on

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PETER D. on

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nothing. the location and owner were very accommodating, friendly, pleasant and helpful. And that was just before closing. He extended himself on behalf of UHaul.

Charles D. on

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Did not put furniture pads in the trailer. Trailer was older, but in good overall condition but the wiring harness was a little on the crappy side.

CULLEN H. on

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JOE G. on

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best uhaul experience ever! fast and very friendly service!

MICHAEL L. on

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JENNIFER S. on

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Craig F. on

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They are not open on Saturday or Sunday and it makes turning it back in difficult if you want to turn it in early

KEVIN H. on

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Chris M. on

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Everything went flawless.

Paul B. on

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Rebecca G. on

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ROBERT R. on

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ANN L. on

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David B. on

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DANIEL B. on

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Put a diesel engine in your truck, I averaged 7-8 mpg at 60 mph. To put it in perspective the 26-foot Pensky towing my buddy's dodge diesel averaged 18 mpg at 70 mph. With diesel only another ~10% more than gas, I would have saved just over $400 on this trip alone! Well, now I know.

brad s. on

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Make sure all systems work, and that "check engine light" stays off.

ALEX M. on

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It was a good experience - friendly

john v. on

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Very pleasant experience and a very reasonable rate.

MATTHEW S. on

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SPENCER S. on

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I have called your 800 number was told that a district manager would call (not yet!!) called the day befor told them that I had a 2 5/16 said it would fit,it did not. the pickup location was allmost1 hr away so I had to pay 20$ for a ball that nI had at home if only they had told me that the one on my truck wasto big!!! got their band the trailer was in a snow drift and I had to dig it out!!! when I got it home it took me an hour to chip off all the ice befor I could my truck other than that great job and no I will not rent from you again SBSteed

JEREMY M. on

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ERIC J. on

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MIKE V. on

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Was the best rental experience ever!!!!

MIKE V. on

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Was the best rental experience ever!!!!

MIKE V. on

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Was the best rental experience ever!!!!

JOHN S. on

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pete l. on

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ROBERT L. on

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MARGARET P. on

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WENDY G. on

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DOUG M. on

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