Customer Reviews for Kubala Carpets Plus
(U-Haul Neighborhood Dealer)

201 reviews

391 Olean Rd   East Aurora, NY 14052

(585) 687-4709

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 687-4709

391 Olean Rd
East Aurora, NY 14052

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I had to hook up the trailer on my own with no help at all from the clerk. He checked the lights and the chains but after I did the work.

Richard F. 
Rating:
1.0

It was not this location but Uhaul National who failed. I cdd as led arranged for a larger truck. When I arrived at this location, only a smaller truck was present. He called the National or regional desk but no larger one was available in buffalo area. I believe the call center failed.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

AARONJEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

GEORGEJOHN G. 
Rating:
5.0

Customer did not leave a comment.

Mitchell L. 
Rating:
3.0

The whole rental procedure was done in a good manner excellent service

john R. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
1.0

The employee had no idea what he was doing. Never even came outside to show me how to use the equipment. Took an hour to get the trailer

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

MARKR J. 
Rating:
4.0

The truck did not have snow tires and was miserable in only a little bit of snow, ice, or slush. Got stuck without traction repeatedly. Scary in January driving conditions.

Kiarna B. 
Rating:
5.0

Customer did not leave a comment.

craig H. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
3.0

Customer did not leave a comment.

GREGORY B. 
Rating:
4.0

Have more trailers

Robert P. 
Rating:
4.0

I tried to call the corporate u haul customer service number several times and no one answered. I waited for 45 minutes once. Do you answer the phone ever?

DANIEL P. 
Rating:
1.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

JULIE A. 
Rating:
5.0

Customer did not leave a comment.

JULIE A. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

No problems. Easy in and out same day.

virginia D. 
Rating:
3.0

No one with knowledge of how to hook up the hitch was available, the location was far and It was hard to find.

jayne S. 
Rating:
5.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
3.0

Customer did not leave a comment.

FRANCISPETER JR K. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

That location was terrific

Louis K. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

If we are told to keep the back of truck clean after using it...maybe it should be given to us clean to begin with!

William P. 
Rating:
5.0

Very professional and courteous

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
3.0

Tight parking area. Shared lot with other businesses, so it was unclear where to park truck (we did a 24/7 drop off- so no personnel was there)

Jim Y. 
Rating:
5.0

Have the equipment requested at the place where the customer arranged to pick it up

Joshua K. 
Rating:
3.0

Customer did not leave a comment.

Arlene B. 
Rating:
5.0

Keep up the great service!

William A. 
Rating:
5.0

Very helpful. Everything went smoothly. Thanks!

zachary T. 
Rating:
5.0

Have a sign that you can see We road up and down that road Finally I called No trucks to see all were behind the building

Donnee D. 
Rating:
5.0

Customer did not leave a comment.

ASH R. 
Rating:
5.0

Customer did not leave a comment.

todd H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

lou did a great job in taking care of our needs. he was very friendly, courteous and expedited our transaction

ARTHUR K. 
Rating:
5.0

Customer did not leave a comment.

MARSHA R. 
Rating:
4.0

Would be easier if trailer was more accessible, snow was piled in front of it. Other then that I was satisfied.

john F. 
Rating:
4.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Nothing everyone was great

kim M. 
Rating:
3.0

Remove snow and ice prior to rental.

timothy B. 
Rating:
3.0

Clear the snow off of the truck! Luckily I had an extendable snow brush or I would not have been able to clear the windshield with a normal length snow brush.

Theresa W. 
Rating:
5.0

Quick, easy and helpful. No issues.

eugene B. 
Rating:
5.0

pickup and drop off was so easy, don't change a thing.

bill R. 
Rating:
4.0

Customer did not leave a comment.

philip S. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

This particular trailer needs a jack option to support it when it's not hitched. I took it to a farm market to sell my pies and every time I stepped into the back to get product, the front end flipped up sending my product sailing

janet S. 
Rating:
5.0

problem with U-Haul itself.. I was at the site after 4 pm and U-haul had me return what I rented before 24 hours was up.. I thought it was 24 hour rental.. like the physical place that I rented ..got a problem with uhaul itself..

susan P. 
Rating:
5.0

Customer did not leave a comment.

gordon M. 
Rating:
5.0

The location was fantastic!!! No complaints at all. EXTREMELY DISAPPOINTED IN UHAUL AND CUSTOMER SERVICE!!! I HAD A "GUARANTEED RESERVATION" APPARENTLY MONEY IS MORE IMPORTANT TO UHAUL THAN CUSTOMER SERVICE SINCE MY "GUARANTEED RESERVATION" WASNT THERE. YOU SENT IT ON A ONE WAY! YES I GOT THE SMALLER TRAILER RATE. GEE THANKS. I CALLED CUSTOMER SERVICE AND THE LADY BOOKED ME A NEW TRAILER FOR THE DAY. IN LOS ANGELES!!!!!!!!!!! I'M IN BUFFALO NEW YORK!!!!!!!!!!!!!!!! YOU COST ME MORE MONEY IN INSURANCE AND IN GAS SINCE THIS TRAILER IS CONSIDERABLY LARGER AND HEAVIER. I'M SURE THE ADDED WEAR ON MY VEHICLE WILL COST IN THE END TOO I WILL MAKE SURE EVERYBODY I KNOW HEARS LOUD AND CLEAR ABOUT MY EXPERIENCE. I AM NOT EVEN SORT OF PLEASED. THE ONLY GOOD PART OF THIS EXPERIENCE WAS THE GENTLEMAN AT KUBALA!!!!

JAMES S. 
Rating:
4.0

The wiring cable was in disrepair.

Brent Z. 
Rating:
5.0

Customer did not leave a comment.

Kimberly Z. 
Rating:
5.0

Customer did not leave a comment.

shawn F. 
Rating:
1.0

Lift handle for trailer was broken off/missing. Made it difficult to lift and attach it to tow vehicle. No help was provided by the person on duty. Also, the receipt should be more detailed--I paid upfront for extra days, but didn't realize it was not detailed on the receipt. As a result the drop-off dealer tried to re-charge me for the extra days I had already paid for.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Sally J. 
Rating:
5.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Very satisfied

jeffery T. 
Rating:
5.0

Customer did not leave a comment.

don F. 
Rating:
4.0

Have the moving blankets that we're rented in the truck so one can just get the truck and go.

Nicholas D. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Check the addresses of internet search results for U-Haul drop offs. According to Google, there is a drop off 2 miles from my house. That location does not exist.

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
3.0

After-hours drop off. No interaction with anyone or the inside of the building.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

I dropped off before they opened.

William B. 
Rating:
4.0

Computer system was a little slow. Application prcess a little long even though I used the online check in.

peter A. 
Rating:
4.0

Customer did not leave a comment.

Frederic L. 
Rating:
3.0

Customer did not leave a comment.

Terry W. 
Rating:
1.0

Well to start they told me i was picking my truck up 5 min away. Then changed it to 30 min away. Called customer service, spoke with Theresa. Explained why i was mad. She fed me some BS about scripts which i work off of myself. Then she asked WELL ARE YA GONNA RENT THE TRUCK OR NOT. Rather than trying to fix my problem she got an attitude and basically did nothing for me. Then i tried to use the app to schedule an earlier pickup because the place i was getting the truck from was opening @10am when i was trying to move at 830. Called customer service cuz the app sucks and they told me someone from corporate or the guy i was renting the truck from(who was a suuuuperr nice guy i have nothing bad to say about this guy. He offered to give me the truck a day early for free because uhauls customer service sucked so bad but the snow kept me from getting there after work) was going to call me regarding the issue. They didnt. So i got the truck at 10. And the ONLY good thing that happened was some guy who runs their facebook gave me $50 off the truck after intold him i dodnt want $50 to use on a dolly or something. So yeah uhaul really sucks. Theresa needs training. And someone needs to fix this place.

victor C. 
Rating:
5.0

Customer did not leave a comment.

Dave O. 
Rating:
5.0

Although not really that important,, but some interior lighting would have helped. Thank you for an "event less " trip out and back ??

donald Y. 
Rating:
5.0

Customer did not leave a comment.

Shirley O. 
Rating:
5.0

The guys were very helpful and did what I needed

DONALD MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Daryl M. 
Rating:
5.0

Customer did not leave a comment.

Leslie Y. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
2.0

The only employee available was a great guy, but he clearly did not know how to use the U-Haul system. I ended up helping him figure out what to enter in each field. When we got the truck and trailer, he was unable to help attach the trailer because he "had never done that before." Finally, there was some paperwork that he forgot to give to me.

Corban M. 
Rating:
5.0

Customer did not leave a comment.

Ira T. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
2.0

Problem was less with the location than the fact that it was the third location after my preferred location - no equipment at first and referred to second; at second wrong equipment (truck too big for me), third location 30 miles away had one truck with a passenger door that had difficulty closing. All in all, a bad experience.

Daniel H. 
Rating:
5.0

Excellent professional service '

Annette M H. 
Rating:
5.0

East Aurora was closed but the lady I talked to on the phone was extremely helpful.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

patrice M. 
Rating:
4.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
4.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
No reviews have been submitted for this location.

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