Disbise third party rental. When I got there I was asked if I wanted to hook it myself. I said “no”. After it wads placed on the hitch I was told “good to go”. I asked about hooking up the lights. “Oh okay”. After lights hooked up ssid “good to go” again. I said shouldn’t we check to see that the tail lights worked? “Oh” was told they were working. GIF home and the wires came out of my hook up. Wired didn’t look right as if defective. I plugged them back in and tested lights again My wife said they were not working at all!!! I stopped at 67th and Bell where I usually get my rentals and the worker there tested the lights and stated that they were bad he replaced the wire, tested the lights, which worked and then I left with the trailer. Never again we I use a third party and I don’t understand why any of the 4 Uhauls close to my house can not have at least one closed 5x7 to take “one-way” to Flagstaff!! I do this every year for the summer. Unhappy customer!!
Kent F
Customer Reviews for Kwik 3501 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Teh personnel were barely helpful and seemed a little confused as to what to tell me needed to be done. They were also very difficult to understand, as English was definitely not the first language, but we got it figured out.
Anna RAwful process. I rented a $20 truck and drove 30 miles. For some reason I ended up paying over $100. Will not recommend
JAZMIN HThey have car washes maybe they should try one. There was a trailer in the way so i had to move it so i could get the truck out then i had to clean the windshield before i could drive it
Charles FIt was a self drop off and there wasn't much room to drop off a trailer
Suzanne GI’m very disappointed so no comment
Henoe GKimberly was great and helped us with the process!!
Tony LWent to U-Haul for be chile trailer they didn’t have one sent me to a gas station. Guy had no clue what to do waited for a hour and half. Told the guy that I need to drop it off in chandler gave him the address. He never set that up so getting charge for a wrong drop off not happy.
drake hCheck in individual was not clear on where to place the trailer, location person stated that she will check trailer in when she has time , so we took pictures of returned trailer and checked trailer back online
David WMake sure all staff is trained to know what to do when someone returns vehicle and keys , charged me 3 times even though I turned it in well before the 6 hours I rented for as if I kept it for days not sure if I'll see a refund for those extra charges so not a good time all around 10 out of 10 don't recommend
Marc NThe truck was pretty dirty on the outside, but the people at the gas station were super smart, sweet understanding and. Defini
sue tDrop off was gas station. No one checked the truck in
Lynnette MThe clerk was very helpful and kind
Randall RExcellent service by the gentleman working there
Howa L