Customer Reviews for Lakeside Storage of Rowlett LLC
(U-Haul Neighborhood Dealer)

102 reviews

3521 Elm Grove Rd   Rowlett, TX 75089

(214) 556-1665

Location Hours

  • Mon-Sat: 9 am - 1 pm
  • Sun: 24 hours

Services at this Location:

Contact Us

(214) 556-1665

3521 Elm Grove Rd
Rowlett, TX 75089

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 1 pm
  • Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Recently rented a truck from this location, and even though we were using the mobile check in/out, one of the employees still came to check on us when we picked up the vehicle. He was really nice and helpful- would definitely use this location again!

AMELIA T. 
Rating:
5.0

Always a pleasure to use Lakeside Storage for my needs. They always have the equipment I need or the manager Brandon Smith always helps find it. Will always bring my business to this location when I can.

James M. 
Rating:
5.0

Customer service was GREAT!!

James M. 
Rating:
5.0

Great customer service!! this Storage facility is always spotless!! Trailer always very clean if Brandon dont have my equipment available he will go get it for me or find the closest place and call them and arrange it for me Thank you

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus V. 
Rating:
5.0

Manger Brandon went out of his way to make sure I got equipment I needed. Hooked trailer up and verified lights all worked. He did a great job and will rent again when need to. Will also refer people to this location always because of the great customer service.

James M. 
Rating:
5.0

FANTASTIC Service truck very clean inside. Will definitely rent here again. Absolutely no complaints.

carlo9s M. 
Rating:
5.0

I thought it was going to be complicated due to renting this truck off there on my phone. Surprisingly it was quite simple. A gentleman came out and helped us out nonetheless. He was extremely helpful and super nice. Overall my experience was excellent. Thank you!!

Nelida S. 
Rating:
5.0

Space was actually too small for out rv rig Brandon was great

Cyndi G.  |  Overall Experience 
Rating:
5.0

The manager Brandon went above and beyond to assist me with any questions and concerns I had. He was extremely professional as well.

Leslie S. 
Rating:
5.0

Brandon the manager is always helpful and takes pride in helping customers.

james m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin M. 
Rating:
5.0

Always great staff and easy to work with. Always had trucks available when needed to rent and always work with me to find the right storage needs. The manager Brandon was always available to help and make sure the facility was up to par. Even during some construction he made sure customers always had the ability to contact him after hours if needed. Will do business again.

james m.  |  Overall Experience 
Rating:
5.0

Staff had always been exceptional, I have rented multiple units and trucks from this facility. One of the best I have dealt with over the years. Brandon the manager always made sure everything was clean and if any issues he always notified me. Will do business again.

james m.  |  Overall Experience 
Rating:
5.0

Great service!

Joshua G. 
Rating:
4.0

NA

Jeffery C. 
Rating:
5.0

Todo fue bien y seguro viaje lo recomiendo

Maricela C. 
Rating:
5.0

Customer did not leave a comment.

ibet G. 
Rating:
5.0

Brandon the sales rep was extremely helpful. I have rented from many storage facilities and he by far exceeded all my previous customer service experience with his attentiveness, helpfulness, communication and interpersonal skills. I will gladly rent again when the need arises.

Sebastian B.  |  Overall Experience 
Rating:
5.0

Brandon was professional and took care of me the way I would want to be treated.

Brett N. 
Rating:
5.0

I was pleased with the storage facility's convenience and the helpfulness of those working there. I was disappointed because of the double price increase. I could not justify paying that much for a storage unit and was worried the price would continue to climb.

Charles H.  |  Overall Experience 
Rating:
5.0

Lakeside Self Storage is everything you want and need from a storage place. The manager, Brandon, is super friendly and helpful! He went over & beyond to help make my moving experience easier and less stressful. I felt like I could count on Brandon when I needed to. It's so much better to do business with good friendly people!☆☆☆☆☆

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenifer M. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Gazmend M. 
Rating:
5.0

Customer did not leave a comment.

Delta P. 
Rating:
5.0

Just want to comment staff went above and beyond.

DEANY H. 
Rating:
5.0

Brandon is very professional and friendly. Personality goes a long way when talking with your customers.

Ken J. 
Rating:
4.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

These guys were excellent. I will definitely be back to this location to rent trucks again. Branson, office manager, was professional and very helpful. Very clean truck. Convenient location to those of use in Rowlett, TX. Thank you for your help, Brandon!

Brian H. 
Rating:
5.0

nice & courteous

JIM R. 
Rating:
5.0

No improvement needed! Brandon is very nice and extremely helpful.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Rashad W. 
Rating:
5.0

Absolutely nothing.

marcus S. 
Rating:
5.0

Customer did not leave a comment.

Phien N. 
Rating:
4.0

Customer did not leave a comment.

Sarah K. 
Rating:
5.0

Great service.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Abel C. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Sylvia A. 
Rating:
5.0

Great experience and very easy.

Ronnie O. 
Rating:
5.0

Awesome Customer Service!! Truck super clean inside !!Will use again .. This is prime example of how you treat your customers

devin S. 
Rating:
4.0

Tires were a bit worn

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Gregg L. 
Rating:
5.0

Will rent from this location again. Very nice staff and truck was in prefect shape and super clean

Ann J. 
Rating:
4.0

Well there is no one there to help you. If you don't know how to use a smart phone, you could end up being there a long time. I did call the phone number listed for this location and it just went to voicemail. No one bothered to call back, in the roughly 30 Minutes from when I called to the time I unhitched trailer and did everything online. Would not want to pick up at this location.

todd K. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
4.0

Customer did not leave a comment.

Donyale B. 
Rating:
5.0

Friendly and efficient. Thank you

Cara S. 
Rating:
5.0

Excellent friendly and professional.

Julie W. 
Rating:
5.0

The owner was very nice and made the experience very easy for me, first time renter/driver

Zachary K. 
Rating:
5.0

Customer did not leave a comment.

Luis O. 
Rating:
4.0

Customer did not leave a comment.

Drew O. 
Rating:
5.0

Brandon is an example of excellent customer service

Cathy T. 
Rating:
5.0

Very friendly and helpful. Great experience.

Mark S. 
Rating:
5.0

Na

James W. 
Rating:
5.0

Brandon was excellent, took care of us in a prompt fashion

Adib Z. 
Rating:
5.0

Son muy amables y simpáticos los recomiendo gra dias por su atención aunque no hablo Inglés me trataron muy bien

Luis N. 
Rating:
3.0

Long distance for me; not easily accessible. Employee that I talked with was helpful. Their primary business is storage units so not well equipped.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Excellent customer service. The guys hooked it up for me and had me out of there to go move our things in a matter of 5 minutes, literally. I'll definitely go through these guys again if or when we need it.

Kei R. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

TRENTON T. 
Rating:
5.0

Excellent customer service!

Derek F. 
Rating:
3.0

Train employees better before leaving them alone. Shouldn't take 30 minutes to rent a storage place, then another 30 minutes to rent a truck. If you are going to require an employee to go take care of units, or show units, you should really keep 2 employees at the facility during business hours. I've been a customer for going on 10 years. Insuring my last 2 experiences, several times, nobody was in office during business hours. I understand how it is cost ineffective it is to have 2 employees, but how many customers are you losing. Lost sales: by not allowing smaller facilities to keep moving supply inventories, you are losing sales. You may be upsetting potential customers ad well by advertising in the sign out front that you do sell moving supplies. As for site on questiion, facility was clean and well kept. Employee was great, although you could tell he was new. He needs help there though.

Robert H. 
Rating:
5.0

I first scheduled at 4830 Gordon Smith Drive and the service was horrible. Then I went to 3521 Elm Grove Rd. and the service was excellent.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
Rating:
1.0

Says I had $1200 worth of damage to the vehicle. I had NO damage what so ever. Not paying

Cathleen H. 
Rating:
4.0

Customer did not leave a comment.

Avery S. 
Rating:
5.0

Lady was very friendly and informative

melissa B. 
Rating:
5.0

Customer did not leave a comment.

Freeman S. 
Rating:
5.0

Everything was great. Angela was very helpful and professional Great experience!

Walter R. 
Rating:
5.0

N/A

Tony G. 
Rating:
3.0

cab had trash init.

Alexander A. 
Rating:
3.0

My reservation time had issues and delayed my move

James T. 
Rating:
5.0

This location was closed on Saturdays and when I spoke to the owner she told me that she told UHAUL to take her off from being available on Saturdays, and it was a mistake it was still listed as such. Luckily I was able to do the 24/7 key thing, but would've preferred to deal with a person there at that location.

Brandon S. 
Rating:
5.0

Angela is fantastic and I would rate her and her store the best of the 4-5 U Haul stores I have used over the last 5 years.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

I returned the truck to this location, but had to make a separate trip to get the last two blankets and the appliance dolly (they wouldn't fit in the truck). The manager went out of her way to call me and let me know she was making a post office run so I wouldn't have to wait for her--amazing customer service.

Alfred L. 
Rating:
5.0

Everything went well, and I would rent at this location again.do it again. The girl working was very nice and helpful. Good service.

Karen B. 
Rating:
5.0

Cruise control to aid in highway diving would have been nice. But the truck ran well! Good A/C!!

charles L. 
Rating:
5.0

Customer did not leave a comment.

Jasmyne R. 
Rating:
5.0

Customer did not leave a comment.

Glen D. 
Rating:
5.0

Great experience!!!

Sohail K. 
Rating:
3.0

Setting this entire pickup up was an absolute nightmare. We spent over an hour trying to get the website to confirm the orde and it kept timing out. We had to do it three times which took forever. Then after we got it set up, we got a call from customer service the next day asking if we needed two trucks. I told them now and they fix the order. The next day I got another call from a different person asking if we needed two trucks again. Again I told them no and they change the order to one truck. Then we discovered the pick up location was not open at the time we needed so they scheduled a Remote pick up. That was a mess because the truck started but it would not go. I had to call the 1-800 number so we were sitting there for a good 15 minutes before we were able to get help. Fortunately the drop off was easy and the people were friendly. Overall, not a good experience and we will not be using U-Haul again in the future.

Jennie C. 
Rating:
5.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

Jodi G. 
Rating:
5.0

Angela was great to work with and very helpful with all my annoying questions.

Janie S. 
Rating:
5.0

Watch your miles. You'll only get 6 miles per gallon on the 17 foot truck!

Christopher N. 
Rating:
4.0

the appliance dolly was not included and I was still charged. I also got charged twice for toltag charges, by uhaul. so I overpaid by nearly $20. the actual location and process went ok. but no one can be too happy when they are overcharged.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Jaramy C. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
2.0

When we went to get the truck the keys were not in the safe. We did not get the truck on time because we had to wait for the shop owner to come and give us keys since they were off location. It was all ran poorly.

Lisa D. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Having leased and rented trucks and trailers a four or five area U-Haul places around the area, Angela was a pleasure to meet and talk with. She knows what she is doing and knows how to treat customer

Michael G.  |  Reservation 
Rating:
5.0

Good location. The girl knew her job, no problems with the computer. She was moving fast to finish with people before me. No problems. I wished I had been going here instead of other locations around the Rockwall area.

Michael G. 
Rating:
3.0

Location was closed and I used a drop box

Henry C. 
Rating:
5.0

Highly recommend this storage facility!

PATRICIA C.  |  Overall Experience 
Rating:
5.0

No issues at all. Affordable, clean and safe.

MARIA A.  |  Overall Experience 
No reviews have been submitted for this location.

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