Customer Reviews for Lane Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Lane Mini Storage
Bob B. on
Don't represent that the insurance will be $14 then turn it into 3x that amount. That was disappointing. Especially after you said my insurance wouldn't cover it??
Frank D. on
The location was okay. The truck was clean, but the lock box lock was stuck!! It took over 30 minutes to get it unlocked and then I had to rush to get things moved because no one could extend our time an additional 30 minutes. Was disappointed by that very much! I was also on hold the whole time trying to get it unlocked so wasn’t able to talk to anyone. I tried live chatting and I was told there was nothing they could do unless I wanted to pay more, even though it wasn’t our fault.
charles B. on
Employee did not explain drop-off procedure. We were told we could drop off rental truck at ANY location, but found out we had to drop-off at a location 15 miles from the house. It wasted at least two hours of our time, including over 30 minutes on the phone with U-haul changing drop-off locations.
Lisa L. on
would prefer hourly rates or 1/2 charges for short trips
Lisa L. on
1/2 day rentals would be a great option
Michael L. on
I dropped the truck off, locked the truck doors and put the key in box. I was on my way.
Stepan B. on
Helpful, considerate, and helped all the way around! Very professional!
Peter D. on
Rick was very helpful and answered all of our questions and helped hooked up the trailer.