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Alan N.
Customer Reviews for Lane Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer I rented kept jerking the Escalade around. I'm guessing the trailer break on the trailer was rusted halfway closed. Was pulled over with a warning cause of the plates being expired.
GAGE H.Just keep up the good work!
Wayne B.Very friendly staff! Everything went smooth. I'm very happy with my first U-HAUL experience.
Michael L.best place to rent what you need to move
Steve R.Need more room.
Tim B.A-ok
larry F.gives helpful instructions on where to drop off hauler/trailers
BRUCE W.Uhaul keep computer system operational and keep trailer numbers in inventory updated correctly.
MICHELLE M.This was undoubtedly the best UHaul experience I have ever had. Excellent customer service, very knowledgeable and helpful! I will go out of my way, if necessary, to use the De Soto UHaul in the future. You get my best recommendation!
SHERRY S.It got very confusing a couple of days before pick up . Wasent told I could pay for it on the phone before pickup and they didn't have it ready for me on the location that I picked it up at . I am very upset on how it all happened
RUSSELL E.N
RANDALL B.You changed our “guaranteed reservation†to a different town for pickup without consulting with us if that would be convenient (it wasn't but when I called I was given a call back an hour later and then passed around from person to person with no resolution to the issue...I requested a call back from someone with authority...I was told that would occur shortly...that was 4 days ago...have picked up and returned truck with no one addressing the issue)
Robert H.The Kate returned equipment was stolen and wrecked and I felt so afraid of my attacher that I was forced to even know what to do.
YOLANDA K.No problems noted, quick and simple drop off process
Mickey R.Truck was only filled up 3/4, and I was penelized when returning the truck not full. I had to buy an extender for my tow dolley because they did not provide the correct equipment to hook up the trailer lights.
Catherine R.Rick was very helpful. Although he had limited inventory, he made sure my trailer was hooked up properly and was fully road worthy.
Raymond W.Make sure the trucks are in good working order. No ac and broken window handles...
Heather W.The staff was very helpful and nice.
Christopher C.Unit's we're hard to access
micharl P.Was very rude
Ashlyn H.No improvement. Great service.
janice B.Newer vehicle with low mileage and very clean. Customer service was on point.
Jonathan W.MANAGER (RICK) WAS GREAT WENT BEYOND ANYTHING I WOULD HAVE EXPECTED TO HELP ME OUT!
THOMAS H. R.Everything was perfect thanks again
Melissa E.The customer service provided here doesn't get any better. I called Rick when I wasn't able to reserve the truck online (due to an issue with the U-haul web site). He helped get my reservation and also made it possible to return the equipment at this location as well.
POLLY S.Don't represent that the insurance will be $14 then turn it into 3x that amount. That was disappointing. Especially after you said my insurance wouldn't cover it??
Bob B.The location was okay. The truck was clean, but the lock box lock was stuck!! It took over 30 minutes to get it unlocked and then I had to rush to get things moved because no one could extend our time an additional 30 minutes. Was disappointed by that very much! I was also on hold the whole time trying to get it unlocked so wasn't able to talk to anyone. I tried live chatting and I was told there was nothing they could do unless I wanted to pay more, even though it wasn't our fault.
Frank D.Employee did not explain drop-off procedure. We were told we could drop off rental truck at ANY location, but found out we had to drop-off at a location 15 miles from the house. It wasted at least two hours of our time, including over 30 minutes on the phone with U-haul changing drop-off locations.
charles B.would prefer hourly rates or 1/2 charges for short trips
Lisa L.1/2 day rentals would be a great option
Lisa L.I dropped the truck off, locked the truck doors and put the key in box. I was on my way.
Michael L.Helpful, considerate, and helped all the way around! Very professional!
Stepan B.Rick was very helpful and answered all of our questions and helped hooked up the trailer.
Peter D.Not a thing.
William C.We dropped off after hours. We were unable to use the online check in for drop off due to problems with the U-Haul website. We phoned U-Haul and spoke to Sarah who was very gracious and helpful.
Jeff P.It was a pleasure to deal with this location. Very professional and worry free. The manager was quite helpful and I was very pleased.
Thomas M.I called and was helped with a customer service rep and she was great. I was extremely happy that we would only be charged an extra $40 to keep the vehicle an extra day.
Jeremy W.Will use this location in the future.
Larry M.It was closed when I dropped off truck but was convenient and easy to locate
connie L.Nothing the process was quick, easy and the staff was friendly
maxwell T.