Customer Reviews for Laughlin Self Storage LLC
(U-Haul Neighborhood Dealer)

369 reviews

2455 Needles Hwy   Laughlin, NV 89029
(Just south of Bruce Woodbury / * No trailers p/u or drop *)

(702) 357-8095

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022 - 1/31/2022: Closed

Services at this Location:

Contact Us

(702) 357-8095

2455 Needles Hwy
Laughlin, NV 89029
(Just south of Bruce Woodbury / * No trailers p/u or drop *)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 1/22/2022 - 1/31/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Have more different sizes to rent.

KATHLEEN LOUISE W. 
Rating:
5.0

Staff were outstanding

BRYAN D. 
Rating:
5.0

Staff were very friendly and helpful. Would definitely rent here again!

Joel S. 
Rating:
5.0

Affordable, convenient, and very helpful. I was also able to rent an appliance dolly. I highly recommend them for my friends and family.

Tara W. 
Rating:
5.0

We were very happy with the facility. Our only problem is There was a medical issue which prevented us from move out prior to our billing end date. We contacted the office to notify them we would need a few more days and had them charge our account. The charge was for a full month but when we moved our 11 days later we were told they would not refund the unused balance of 19 days. I explained I would not have paid the full month if they had indicated they don't do refunds for unused time. We are waiting for someone to call to advise if they will refund the balance do to our situation. I'm hoping they will as they are otherwise a great facility and I would not hesitate to recommend to others and use them again.

Mark & Roberta G.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff!

RYAN A. 
Rating:
5.0

Deborah was GREAT! excellent personality very personable and she went way out to help us get a truck scents we had issue at location 1660 HWY 95, Our truck was NOT there that lady was unprofessional, was using forger language F this F that, smoked in front of guest after 2 hrs. we went to another location NO help called Deborah back explained what was going on and she made it happen for us. THANK YOU DEBORAH FOR ALL YOUR HELP!

TINA JEANNETTE R. 
Rating:
5.0

Customer did not leave a comment.

Brandon V.  |  Overall Experience 
Rating:
5.0

Great storage unit, friendly staff, clean operation. Highly recommend using this business for all of your storage needs

Rick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JILL H. 
Rating:
5.0

Absolutely the worst experience with U-Haul. We were looking for a 26foot U-Haul and we're having issues finding one. So When I spoke to a AZ representative Michelle about our issues I expected to not be lied to. A woman called explaining that there was no U-Haul within 300 mile radius of us. We were moving from Bullhead City AZ so that means all of Las Vegas , Kingman and Wickenburg had no 26foot U-Haul. So while driving to Bullhead City I was extremely upset because in fact there were 26foot U-Hauls in all of these places. I seen them with my own eyes! It is a absolute shame that Michelle thought it was ok to lie to customers!! The dealer in Laughlin was amazing tho!! The man was so nice . I hope michelle takes some time to reflect on how awful she is.

Camran R. 
Rating:
5.0

I booked a 26 foot truck a week in advance but wasn't notified until the day before pickup that it wasn't available. Was told that the nearest place with a 26 foot trailer was 60 miles away when booking it. When notified (the day before the move)that the 26 foot truck wasn't available, I elected to take a 20 foot truck from the place in Laughlin. Waiting to the day before the move to be told that the truck I booked wasn't available sucked.

John M. 
Rating:
4.0

Moving or rental of U Haul can be expensive. To keep the cost down it would be extremely helpful to have a few more trucks or vans available at this site. The storage is at full capacity which tells me the majority of Laughlin residents have to travel to Bullhead City to pick up and return U Haul needed. For me I was moving from Laughlin to 11 miles distance. Primarily I was scheduled to pick up truck that was 18 miles away at 99 cent per mile added up. Luckily I was able to secure truck at Laughlin which helped. The staff there were very helpful and demonstrated good customer service skills.

Maryann M. 
Rating:
5.0

Customer did not leave a comment.

PHIL D. 
Rating:
5.0

Can't think of anything

Gale M. 
Rating:
5.0

Customer did not leave a comment.

Nadine J. 
Rating:
4.0

na

RAYMOND B. 
Rating:
4.0

Customer did not leave a comment.

Minyong P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH MARIE O. 
Rating:
5.0

This UHaul location did everything right! Customer service was outstanding!

Robert T. 
Rating:
5.0

Absolutely amazing! Thank you for everything!

SUMMER TYLER S. 
Rating:
5.0

Rich and Debbie were both very nice, helpful, and professional. I will recommend this business to all my friends. Thanks 👍

Eric J. 
Rating:
5.0

Customer did not leave a comment.

STELLA C. 
Rating:
5.0

Cab was a bit too small for my needs.

SUSAN N T. 
Rating:
4.0

Customer did not leave a comment.

Sandra L. 
Rating:
4.0

We were as to take the truck to Bullhead City instead of Laughlin NV so were drove an extra 5 miles and then got charged for it. NOT OU FAULT.

Ben F. 
Rating:
5.0

Allow this location to rent out vans. That's what I wanted, and they don't have any,

Corey P. 
Rating:
5.0

Was a very easy, efficient pick up with helpful, knowledgeable assistance.

Wendy N. 
Rating:
5.0

Do nothing. The Personnel was very friendly informative and polite

Steve K. 
Rating:
5.0

Great staff and service.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Donna F. 
Rating:
5.0

Free taco?? Seriously, everything was awesome.

Tommy B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The stellar Renee was super. This is my go-to source for truck rental and storage. Peace of mind service consistently.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Both of the Rene's who work there are above excellent. Always enjoy working with them. Always go out of their way to make sure the customer is getting the best service and always with smiles on their faces.

David W. 
Rating:
5.0

Friendly and helpful.

Ben F. 
Rating:
5.0

Excellent customer service... the gentleman was very friendly and helpful.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

This location met my expectations

Jonnie E. 
Rating:
5.0

I cannot say enough great things about Renee who was absolutely one of the best and most helpful. He was such a wonderful, friendly and upbeat people that I have had helping me. Renee should really be commended on his professionalism and positive work. I would highly recommend his storage facility to anyone. Thank you so much from the bottom of my heart Renee.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL E. 
Rating:
5.0

Better antenna system. Radio was useless.

Joyce G. 
Rating:
5.0

Would be nice to know that extra time is definitely needed to drop off equipment without anyone at the office to complete the online process. I was hoping to just drop off the keys and go! I had to have my ride home wait until i finished the dropoff process, whose time was limited.

Valerie J. 
Rating:
5.0

Customer did not leave a comment.

Lorraine M. 
Rating:
5.0

Customer did not leave a comment.

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Sifoa M. 
Rating:
1.0

I ordered the truck three weeks in advance and it was not there when I got there I had to go to another state to pick up the truck I came in on the bus this was very difficult the last time I pre-ordered a truck I ended up having to run all over town for my equipment I think this is my end for U-Haul too much stress

Cindy Z. 
Rating:
5.0

Customer did not leave a comment.

rena A. 
Rating:
5.0

Everything went smooth and easy. Rene was very nice and explained everthing.

Thomas C. 
Rating:
5.0

Rene was very helpful and would recommend anyone to him for future business

marcos A. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

doug H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Dont like the way Fuel is provided.went 20 miles put $30.00 gas and the fuel gauge did not moved got charged extra $25.00 dollars .

Josefina P. 
Rating:
5.0

Customer did not leave a comment.

Marleen C. 
Rating:
3.0

I feel I was overcharged for gas I made sure 1 mile before returning truck that it was exactly where it was when I picked it up and the mileage I drove 109 miles why was I charged 109 for that it was supposed to be 29cents a mile can you please check and refund my account

Sherry D. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
5.0

There is nothing to improve in customer service. Renee was awesome as always. She made my move out easy and my rental truck went so smooth. Renee is amazing .

JANE P. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Nothing

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Herbert W. 
Rating:
5.0

Easy process, very helpful and a great experience.

Margaret G. 
Rating:
5.0

Customer did not leave a comment.

kathleen H. 
Rating:
4.0

Customer did not leave a comment.

richard D. 
Rating:
5.0

Customer did not leave a comment.

kathleen H. 
Rating:
5.0

Greeted with a smile after a long long move...what more could you ask for at the end?

Tommy B. 
Rating:
5.0

service is outstanding I would change nothing

kathleen H. 
Rating:
5.0

Customer did not leave a comment.

Marlene S. 
Rating:
5.0

Customer did not leave a comment.

Pam W. 
Rating:
5.0

I was in need of a uhaul in a hurry and Rene(not sure if I spelled his name correctly) was so kind and patient he was able to get me a truck in no time. I was in luck that day because everyone else was reserved or not answering my phone calls but he was very helpful and friendly made my day.

Devanyce T. 
Rating:
5.0

Big size truck should be available .

Abdul K. 
Rating:
5.0

Staff was great.

Lester K. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

eli Q. 
Rating:
5.0

OUTSTANDING SERVICE

John T. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Rental agent was very pleasant, helpful and explained everything we needed to know. Equipment was in good working order. GREAT EXPERIENCE

Sharon M. 
Rating:
5.0

3rd time renting a truck in 18 months. It's the people that make this a favorite place of mine. Consistency is great when it's perfect service

michael A. 
Rating:
5.0

Make sure you keep being a manager, Renee, running that location. She was professional, knowledgeable, and very good at customer relations.

Ezell M. 
Rating:
5.0

Customer did not leave a comment.

Taylors Landscap T. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Everything there was great. The place I ordered the truck in Bullhead City, AZ closed at 4:00 pm AZ time and I was unaware of the time difference. This location came thru for me. I don't believe locations should close at 4:00pm.

Toni V. 
Rating:
5.0

staff was very efficient and helpful.

Gavin M. 
Rating:
5.0

Everything was great.

Lin C. 
Rating:
5.0

Mr. Renee was the most professional man I've met in a long time I will never go anywhere but Laughlin U-Haul again

Dorothy C. 
Rating:
3.0

Customer did not leave a comment.

Zach L. 
Rating:
5.0

Customer did not leave a comment.

Valerie L. 
Rating:
5.0

Customer did not leave a comment.

JIM M. 
Rating:
5.0

Not a thing. Renee is so very helpful and friendly as well as being good at what she does by getting us taken care of quickly and getting us on our way. Wonderful experience.

Sandra S. 
Rating:
5.0

Nicest guy you could ever meet!

Mark W. 
Rating:
5.0

Customer did not leave a comment.

dorthy A. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Rene did a quick and efficient check in. Was very friendly and professional, even with other customers to deal with at the time.

James C. 
Rating:
4.0

Customer did not leave a comment.

kathleen H. 
Rating:
5.0

Friendly, prompt, helpful service. We were able to even change to a larger truck with short notice when we realized the smaller one we had reserved was not going to be big enough.

Jeff J. 
Rating:
4.0

Customer did not leave a comment.

PATRICK K. 
Rating:
4.0

Briefly explain that the next customer will have to go through a 4 step process at the UHAUL website or app in order to return their rental truck. Everything went well until I reached the last step on the app and the last step didn't work properly [for me] and I didn't get much from customer service on resolving the problem.

Lynette T. 
No reviews have been submitted for this location.

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