Customer Reviews for Laughlin Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Laughlin Self Storage LLC

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Richard L. on

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Edward M. on

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DANIEL W. on

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Nothing

Mike M. on

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Herbert W. on

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Margaret G. on

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Easy process, very helpful and a great experience.

kathleen h. on

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richard d. on

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kathleen h. on

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Tommy B. on

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Greeted with a smile after a long long move...what more could you ask for at the end?

kathleen h. on

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service is outstanding I would change nothing

Marlene S. on

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Pam W. on

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Devanyce T. on

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I was in need of a uhaul in a hurry and Rene(not sure if I spelled his name correctly) was so kind and patient he was able to get me a truck in no time. I was in luck that day because everyone else was reserved or not answering my phone calls but he was very helpful and friendly made my day.

Abdul K. on

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Big size truck should be available .

Lester K. on

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Staff was great.

James C. on

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eli q. on

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John T. on

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OUTSTANDING SERVICE

Frank p. on

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CHUCK B. on

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All the people there were helpful and friendly. Will definitely come back here if I need space again. Great place.

Sharon M. on

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Rental agent was very pleasant, helpful and explained everything we needed to know. Equipment was in good working order. GREAT EXPERIENCE

michael a. on

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3rd time renting a truck in 18 months. It's the people that make this a favorite place of mine. Consistency is great when it's perfect service

Ezell M. on

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Make sure you keep being a manager, Renee, running that location. She was professional, knowledgeable, and very good at customer relations.

Taylors Landscap T. on

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ROBERT O. on

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Storage management are awesome very helpful & polite would totally recommend them and use their storage facility again

Ronald H. on

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Toni V. on

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Everything there was great. The place I ordered the truck in Bullhead City, AZ closed at 4:00 pm AZ time and I was unaware of the time difference. This location came thru for me. I don't believe locations should close at 4:00pm.

Brenda W. on

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Very friendly and helpful staff. Love Rene and Renee.

Gavin M. on

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staff was very efficient and helpful.

Lin C. on

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Everything was great.

Dorothy C. on

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Mr. Renee was the most professional man I’ve met in a long time I will never go anywhere but Laughlin U-Haul again

Zach L. on

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Valerie L. on

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JIM M. on

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Sandra S. on

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Not a thing. Renee is so very helpful and friendly as well as being good at what she does by getting us taken care of quickly and getting us on our way. Wonderful experience.

Mark W. on

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Nicest guy you could ever meet!

dorthy a. on

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JOHN C. on

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Both Renee and husband were extremely friendly and helpful. I own several business's and I would hire them in a second

david p. on

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ROBERT M. on

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James C. on

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Rene did a quick and efficient check in. Was very friendly and professional, even with other customers to deal with at the time.

kathleen h. on

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Jeff J. on

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Friendly, prompt, helpful service. We were able to even change to a larger truck with short notice when we realized the smaller one we had reserved was not going to be big enough.

PATRICK K. on

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Lynette T. on

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Briefly explain that the next customer will have to go through a 4 step process at the UHAUL website or app in order to return their rental truck. Everything went well until I reached the last step on the app and the last step didn't work properly [for me] and I didn't get much from customer service on resolving the problem.

Ralph H. on

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Vitalik C. on

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Great service and friendly atmosphere!!!!!

Elzada M. on

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Theresa O. on

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The outside of the truck was really dirty but the inside was clean.

Teresa H. on

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kAREN O. on

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Very friendly and helpful

ron h. on

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Scott P. on

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Richard C. on

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Offer a cargo van. I rent every month and would appreciate a van.

Gene W. on

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kathy s. on

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robert s. on

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If I could not have dropped in off in Laughlin,nv, I would have to driven another 25 miles to ft Mohove,Az And I would have been a very unhappy customer.

Gerald M. on

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everything ok

Richard C. on

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LORI C. on

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Lower the price

John T. on

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Renee was above and beyond to help us A+ John Turner. 951-205-4434

michael a. on

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I put in a request at Uhaul.com with a pick-up at this location. It was a last minute reservation and what I wanted wasn't available. The fine people at Laughlin Self Storage found exactly what I wanted and booked the reservation, knowing that would force me to go to another location and cut them out of any pay.... But I've dealt with this location before. And I really like the way I was treated. So rather then going to another location to get exactly what I want I spent a little more and got what worked just fine. I'd rather be flexible and deal with people who appear to genuinely care about me then get exactly what I want elsewhere. A+ Service

Joyce G. on

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Sherley T. on

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Connie k. on

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Jonathan G. on

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I forget the gentleman's name that helped me but I came to rent a truck to get my boat out to the lake and he could not have been more professional, courteous and helpful. Everything was explained to me in perfect detail and the trip went off without issue. I came back for another rental just the day after to help a friend. I have already given out this location to other people needing service. Top notch!

Michele C. on

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Support staff at pickup was very helpful and professional.

DANE V. on

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michelle c. on

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Great customer service and friendly would highly recommend

James M. on

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Service was excellent. Do not change anything.

Catherine R. on

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Irving r. on

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Close to our house, have used this location before. Thank you

Peggi H. on

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these people are Always helpful when i call them

Bobby L. on

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Not much that I can think of, outstanding service.

Dave k. on

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Awsome people!!!

Courtney G. on

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Dave k. on

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Scott B. on

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Outstanding service by agent.

linda h. on

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robert g. on

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nothing to improve keep up the good work

Esther Sharon H. on

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Thx

Bart L. on

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I was able to drop it off during their off hours. Everything went very well.

edmond s. on

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It was a perfect example of how U-Hauling should be!

Wendy R. on

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Anthony M. on

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rene at the drop off site was very friendly and very helpful i think i might have even made a new friend thanks again for making our move very easy and your prices beat all others i called,your truck was clean inside and out thanks again anthony

karen m. on

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richard p. on

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Everything was great. Mr. Rene is superb"

HELEN M. on

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david w. on

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The recent U-Haul rental we had the truck has a problem with the master booster cylinder on there if it's cuz of brakes went all the way to the floor board. I hadn't had the opportunity to express this with Renee the gentleman that rented the truck there but I will contact them as well as I am letting you know in advising you of the problem with the truck. Other than that we had a great experience we enjoyed the rental in the experience with great customer service and satisfaction.

Marleen C. on

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William Z. on

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Rick G. on

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Connie V. on

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It would be nice if this location could rent (9-passenger?) vans. Otherwise, PERFECT experience !

Mark H. on

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Great service from extremely friendly and knowledgeable Manager

sandra s. on

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This is the best u-haul place I have ever been. They were very friendly, explained all possible charges, showed how to refuel using chart. As long as I am in this area I will only do business with this place.

Edward Z. on

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Nina W. on

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Rene at the Laughlin location was exceptionally accommodating and very friendly. He made our move less stressful and more enjoyable. He has great customer service skills.

STEVEN F. on

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The agent on duty, sorry did not get her name, was very cheery and helpful.

Marcos M. on

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Robert N. on

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The man in Laughlin who assisted us was excellent in everyway. Thank you for having employees like that.

Fred K. on

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MARK STEVEN V. on

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Too long at checkout. I had a reservation.

Dustin E. on

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