Easy, staff helpful, adjusted schedule was helpful, and appreciated! Good job!Randall S.
Customer Reviews for Liberty Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put wrong drop off location on agreement so they decided to double my charge for not returning the trailer 5 hours away from where they was told drop off would be..JODY L R.
Customer did not leave a comment.WILLIAM M.
Excellent customer servicesakhile M.
Customer did not leave a comment.JENNA P.
Customer did not leave a comment.ILIANA R.
Truck is falling apartDavid L.
Customer did not leave a comment.VINSON B.
Customer did not leave a comment.Austin S.
The printer was out although I did get my billing page on my email page. Other than that I appreciated the flexibility this place had in working with me. A great bunch of people!darla B.
Customer did not leave a comment.BRAD P.
There was a lot of dried dirt everywhere in the van. We use UHaul to transport artwork when our vehicle is not large enough and it was very dirty. Unprofessional.barbara K.
Customer did not leave a comment.DEBORAH C.
Customer did not leave a comment.Kendrah G.
Customer did not leave a comment.lisa M.
This was an annoying, terrifying, and sketchy experience. Poor communication and bad appointment set up. They didn't get my time right, they gave me wrong location, and the truck was basically undrivable and louder than a gun shot. I'm very surprised this was even rented to me.Nathan M.
They were there. They told where to park the trailer. They helped me by guiding me as I parked. He unhitched my trailer and all my online work was completed and just drove away. Nice!!!Joel C.
Customer did not leave a comment.Jeremy A.
Customer did not leave a comment.Jon H.
Very helpful. Excellent customer service.Amy S.
Customer did not leave a comment.Jarrod S.
Customer did not leave a comment.Mason F.
After hours drop is amazing!!! Easy process all around. I have never been disappointed with uhaul!!!Abigail V.
Customer did not leave a comment.David U.
Customer did not leave a comment.Donna G.
The equipment worked as intended. It looked a bit dirty, but due to normal wear and tear. I sanitized everything before using it. The staff was accommodating and professional- even when I picked up late, dropped off late, and couldn't figure out the online check-out process. They were very understanding and polite about everything! Staff was upfront about charging me $10 fo gas, at drop off, since I did not refill the tank before returning it, which was more than understandable.Haley P.
Customer did not leave a comment.Maria M.
Not a particularly nice customer space, but check out was quick and easy; they had everything I needed and everything was ready for me to drive out in just a few minutes.Scott P.
Customer did not leave a comment.Jeremy M.
Great, quick, friendly service! We keep going back when we need a truck!LAURA K.
Customer did not leave a comment.RONALD K.
The contract paper i received stated the truck had 5/8 of a tank of gas. But when I took a picture less than a mile of getting it it was at 1/2 a tank. I tried to upload a picture but the link wouldn't process the data.ZACKERY A.
3 low air in tires one flat. Ask them to check air before I left but they could not find anything to check air with. After filling tires myself found one with puncture. Waited 1.5 hours on new tire. The trailer pulls great very safe tie downs. Every person from uhaul was exellent and cheerful. Thank you.Jerry I.
Customer did not leave a comment.RICHARD R.
Trailer was a bit dirty when I picked it up. Cleaned it prior to dropping off in Bremerton. Trailer itself was in great shape. Just not really clean.Zachary H.
Customer did not leave a comment.Evan R.
Customer did not leave a comment.ERIK W.
People there very nice and accommodating-made it a simple easy process!brian K.
Customer did not leave a comment.Jorge P.
Customer did not leave a comment.RICHARD M.
Not a thing it was fast and the people were very friendly.JOY H.
This is my U-haul location of choice in Lincoln. The service is courteous + exceptional.Terri N.
Customer did not leave a comment.Ryan H.
Simple drop offJohn G.
This is the second time I've rented from Liberty Auto Sales. They are truly terrific. The staff is professional, prompt and very accommodating. I will never go anywhere else. They are the best in this area hands down!Katherine W.
Very easy drop off during open hours. Friendly and fastJAMES B.
Exceptional customer service! Very polite, helpful, and accommodating.MARK L.
Employee was very friendly and accomodating.FRED K.
Customer did not leave a comment.ROLAND G.
Customer did not leave a comment.George S.
Customer did not leave a comment.DAWN M W.
Everything was fine.John S.
Nothing - great service!!KATHERINE W.
Customer did not leave a comment.Adam K.
Customer did not leave a comment.Denise J.
Customer did not leave a comment.John D.
Customer did not leave a comment.Dale S.
Customer did not leave a comment.Bill R.
The agent who checked in the trailer came out and started processing the check in as we drove onto their lot. I wasn't quite sure where to park it and am not that confident backing up trailers with my class B motorhome. The agent said I could leave it where I was.Wesley C.
Customer did not leave a comment.Maegan G.
Make sure the equipment is what it is suppose to be and if u say the equipment will fit a certain vehicle And it doesnt you find out why and not say the customer is wrong or has modified a vehicle .when it proven everything on the vehicle is factory ( mike circo . Was a rude stupid asshole . Who basically called me a liar and offerd no fixes only more concerns . After my rental was dropped of the place told me the trailer was incorrect and the tie down straps were incorrect and i was in the right . So that asshole mike circo should be fired and i should have a written apology and a complete refund of rental charges atleast for the trailer and he should be posted on uhauls page apologizing mike circo is not from the location of pick but rather a supervisor for uhaul . We also called corporate in pheonix and received the same terrible customer service and was told by them i was wrong and i modified my vehicle so corporate is no help and does not care about saftey or resolving issuse iNick G.
Customer did not leave a comment.RICHARD C O.
Customer did not leave a comment.RONALD F K.
Super nice and helpful staff.Scott H.
Customer did not leave a comment.ADAM S.
Very kind and helpful.Catina T.
Customer did not leave a comment.Darlene P.
Customer did not leave a comment.DARRELL L D.
Location is fair. Not bad if you are used to hanging out in the mechanics shop. People were courteous and helpful - got everything processed and turned around quickly.CHARLES A.
Customer did not leave a comment.LORI SUE P.
U-Haul move the pickup location without notifying me. It would of been helpful to receive a communication about a change in the pickup location.Craig S.
Customer did not leave a comment.Megan C.
The trailer had a hole in the bottom, not looked at by your personnel and he since he said he was new, he also forgot to include my shipping pads. I had to drive back to the facility to get them.Larry A.
Customer did not leave a comment.Casey C.
Great customer service! Process was very smooth and easy to do day of. Would recommend this location to anyone in need of uhaul services.Andrew A.