Customer did not leave a comment.Walter P.
Life Storage of Lakewood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Avi C.
Nothing, just keep doing what you're doing - excellent customer serviceLawrence L.
Lisa was great. everything was perfect. I would have a better company check in system for after hours... IT was a lot of work to do in the dark.Benjy B.
Customer did not leave a comment.LISAANN N.
Customer did not leave a comment.Steven R.
Don't not Rob people!! Mb! Attendant was super nice, the rest of my experience was horrible!Elijah R.
The only concern of mine is that I was charged double, and I don't know why!John S.
Price online was different than on location. Also drove 8 miles yet took 5 gallons to fill up to return van on Full. RidiculousEduardo R.
Customer did not leave a comment.deborah K.
Customer did not leave a comment.Justin G.
Thanks to Jessica who worked with another Life Storage location to get me the right Uhaul (in size) vehicle and save it for me. Very efficient and personable when I got there on my prearranged rental day Followed social distancing protocols in helping clients within their office too. Clean location and clean vehicle. Good look for both Life Storage and Uhaul.eunice J.
VERY NASTY!yakaov W.
Customer did not leave a comment.Geoffrey G.
The truck we had smelled like grime and the passenger mirror was stuck closed. Other than that everything went smoothly and everyone was friendly.Jessica I.
Was amazing, no improvements can be made. It was last minute, and pulled through smoothly.Dov G.
The movers from uhaul cancelled 20 Mins before they were scheduled to show up! Absolutely horrible!Melissa B.
Customer did not leave a comment.Fraser C.
Customer did not leave a comment.Thomas N.
Customer did not leave a comment.KENNETH R.
Customer did not leave a comment.Audra Z.
The truck and pickup location were good, but the mobile pickup and drop off experience is horrible.Jacob G.
Nice clean truckthomas D.
Customer did not leave a comment.Shquanda S.
Customer did not leave a comment.Alma P.
the 24/7 process was frustrating and did not work requiring me to wait until the locations staff came back from lunch. They were reluctant to assist given the Covid situation, but once they did she was very pleasant and helpful.STEPHEN S.
Lisa was very helpfulLeanard L.
Customer did not leave a comment.Anne F.
Very Friendly and helpful customer service. No extra fess. I would us them again.JAMES A.
Car inside cabin wasn't clean- cigarettes ashes and buts. To do better job cleaning inside.KIM S.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Evelyn D.
Customer did not leave a comment.DAVID N.
Customer did not leave a comment.John T.
The rental agent was most helpful and explained the rental cost to me.Robert R.
Great customer serviceAlan E.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Betsy C.
Just lower the price per mile a little bit.Vincent C.
Customer did not leave a comment.Kenneth M.
I was able to get in and out of the office quickly without any delay. The van only had 1446 miles on it.Steven C.
Customer did not leave a comment.Adam D.
Customer did not leave a comment.Vananzio F.
Nothing. Great customer service.Rosalyn F.
Fast, friendly , and pleasant check-in and out.Jeffrey H.
The truck has a governor on it which was not revealed to me. It made passing slow vehicles hazardous.David F.
Customer did not leave a comment.Karen H.
Customer did not leave a comment.elpidio M.
I wish U-Haul would have the truck where I requested pickup AND if it isn't going to be there, let me know in advance where it is going to be. Common courtesy would be nice....RICHARD Y.
Unfortunately, the mileage that I actually drove DID NOT match the U-Haul recorded mileage & NOTHING was done to resolve it. This is my SECOND BAD experience with U-Haul. I will NEVER be using them agsinRobert S.
Customer did not leave a comment.Kenneth F.
Customer did not leave a comment.Kathie L.
Lisa does an exceptional job with customer service at this location and should be commended for it.Jason S.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.meir H.
Customer did not leave a comment.James B.
The rental was awful. I spoke with a female on Sunday, the day before my rental, to confirm the reservation for 5pm on Monday. I explained I would be coming right from work and she said they close at 6pm so I would need to be there before then. At 5:10 on Monday, a male called and said I would need to be in by 5:30 as he needs to close that earlier to have time to close the main office by 6pm. I explained that was not what I was told the day previous and he said he would keep it open until 5:45 but no later. I arrived at 5:27 and the male was on the phone, he was on the phone until about 5:40 at which time we started the rental. The rental over 30 minutes as he had no idea how to process the rental and needed to call Uhaul support and spoke with Boris 3 times during the process to finally get this done. We also needed to repeat steps since the first time he added the insurance even through I completed the waiver and then AGAIN when he did not add in the furniture dolly. At this point I said either to comp the dolly or just forget it as this was taking too long. He said he would not charge me for the dolly. I am very upset as I had an appointment to pick up furniture and friends scheduled to help me move, both needed to wait due to the delay with the rental. Then, I get my bill and there is a reference to 12 furniture mats being used with a charge for $10.00. I did not rent any furniture pads, just the $7.00 dolly. No one was rude or unprofessional, the location was clean, and the truck was very nice, only ~2000 miles, but the rental experience left much to be desired and added unneeded stress.Peter S.
Need a sign on the highway for uhaul.Steve R.
Customer did not leave a comment.Maryann N.
Perfect transaction in every way. Thank you.Richard M.
Great service, front desk explained everything great, just a really great experience,Frank C.
No problem, taken care of fast and personnel very friendly.JudyAnn W.
Customer did not leave a comment.JOANNE F.
I can't think of anything at the moment. Lisa Becker at Life Storage was very accommodating with the reservation.VINNIE M.
Ex plain the ACTUAL cost of vehicle. Was very overpricedchris B.
Customer did not leave a comment.Karen L.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.kenneth R.
Yvonne was amazing. I know she was covering that location but she was so nice and friendly. My 10 year old even said she was awesome. You need more like her in the officesRobert D.
Customer did not leave a comment.EDWARD H.
Customer did not leave a comment.Koller A.
Representative Lisa was extraordinarily helpful, knowledgeable , and courteous. She was a pleasure to deal with!!!!Pam G.
Customer did not leave a comment.Dawn D.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Frank P.
Way to expensive!Jerrae B.
Dawn Bycsek, the Associate Manger at the LifeStorge location in Lakewood N.J. was great! Very friendly, courteous and professional. The van I ordered work great for our move. I will use your location again in the near future.Caroline T.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Randolph R.
Customer did not leave a comment.kenneth S.
Customer did not leave a comment.William S.
Customer did not leave a comment.SUSAN P.
Truck was filthy. Only 1/4 tank of gas in it. Check engine light on. Windshield wipers are not efficient in the rain. No pull out ramp. Granted three U-Hauls in less than 30 days and think that his company is the absolute worst for customer appreciation!Jazmyn P.
The representative that helped me was a great help. She walked me through step by step with the uhaul rental. She took her time and went through every detail with such excellent precision. I will go back there again. What a great experience.Timothy M.
Customer did not leave a comment.Stephen K.
I originally requested one from my location that was no longer U-Haul facility I guess. I had to drive another 20 miles from my uncle's house to pick up the vehicle. They gave me an additional 15 miles at time of confirmation but it was the fact that this site gave me the option of some place that's no longer available for uhaul.David F.
Dawn was great and made it such an easy experience.George B.
Customer did not leave a comment.Michael R.
The self checkout was frustrating to useRich C.
Customer did not leave a comment.Jonh V.
Should inform customer to put only amount the amount of gas back in that you started with. Received with 3/4 of a tank. We filled it and called for a possible credit. Rudely told in the contract states fill only with started amount. Will not use your company again, poor customer service!!tom R.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Anthony T.
Customer did not leave a comment.Ralph G.
Let the customer know that they would be responsible for paying u-Haul for ezpass tolls even if they use their own tag.jason D.
All went well, thank you.Tiffany M.
the truck we picked up was below acceptable. We needed to get the move done on Friday so we took the truck but the windshield was cracked from one side to the other. It was not line of sight but was unsafe and distracting. due to the cold weather i was also worried about it cracking or shattering while we used the truck. The truck only had 30K miles but the transmission was far from acceptable. It felt like 1st gear was gone. Had to rev the engine to back up the truck on a slope.Robert C.