Customer Reviews for Local Storage Fluvanna
(U-Haul Neighborhood Dealer)

29 reviews

21 Burns Plaza   Palmyra, VA 22963

(434) 207-4159

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(434) 207-4159

21 Burns Plaza
Palmyra, VA 22963

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brandy N. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Folks are always great and very helpful.

DANIEL M. 
Rating:
5.0

Gary was wonderful to work with and I would highly recommend! Thank you.

BRANDONSCOTT N. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Kennon M. 
Rating:
5.0

I had to make several changes to my original reservation. Everything went smoothly. I was hoping to get a little discount for the nonprofit which I believe the previous owner provided. But, no complaints.

LINDACOLLEY S. 
Rating:
1.0

Didn't get half of my equipment with no help from persons at location.

Dwayne W. 
Rating:
5.0

Great small U-Haul office, conveniently located. Very good customer service, courteous, professional but also personal in the same time.

SINISA V. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
2.0

Accurately record fuel level.

CHRISTOPHERBRIAN C. 
Rating:
4.0

if there is a way to guarantee that not only the truck but also the equipment will be available from your reservation, I think that would be a good thing to do. When I got there the man at the desk said they didn't have the two furniture dollies I reserved.

Peter B. 
Rating:
5.0

Everything was great except the cleanliness inside the cabin. We found juice bottles and the part of the cabin was sticky and stained. We removed the trash before taking off. It was obvious the cabin was not cleaned between users

GABRIELE F. 
Rating:
4.0

Customer did not leave a comment.

TONY J. 
Rating:
3.0

Customer did not leave a comment.

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

FREDERICKJOHN L. 
Rating:
5.0

Customer did not leave a comment.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

I initially booked a truck online at a different facility (78 Zion Park Rd Troy, VA 22974). Planned for app-based pickup, but when I arrived the truck I'd rented wasn't there. After being passed between 3 different U-Haul reps on the phone, I was eventually re-booked at 21 Burns Plaza (they have been my go-to through the years). As usual, they were excellent and luckily had the size truck I needed. The reservations mixup online reveals some sort of software/process flaw that needs to be fixed.

MARKSTEPHEN P. 
Rating:
5.0

The only complaint that I have is that I wanted to rent it just one way. I was moving my daughter into an apartment an hour away. It cost me twice as much to have to bring it back and return it and then if I had dropped it one way. It just wasn't an option because apparently the truck was rented for the next day to someone else. Also, the person who rented ahead of me was an hour late dropping it off so that delayed my time an hour and I feel like I should have been compensated in some way for having to wait an extra hour to get my truck. This is the second time I've rented from this location in the past month and the people are very nice and I've not had any problems other than that.

DEBRASUE F. 
Rating:
5.0

Check in was a breeze! Great experience!

FRANK H. 
Rating:
5.0

I have no ideas, every time I have used this U-Haul business it has been first class as Roxanne & Gary know their stuff!

JOHNANDREW H. 
Rating:
5.0

Change the cars oil so it stops displaying the message to the driver. Also, approve the rental with all the information that is taken prior to the customer arriving on a tight schedule in the 100 degree heat, only for Uhaul to ask for the same information again and make the customer wait unnecessarily to be approved and waste their time. Advertising is also false, the total rental cost me $80, which is still reasonable, but don't advertise it as $19.95. Hidden fees don't instill trust in a company. Overall my rental experience was rather annoying but it still got the job done. I don't know if I will be a repeat customer for my business needs.

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

JUDITHHUNT P. 
Rating:
3.0

Customer did not leave a comment.

TERRENCE S. 
Rating:
4.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

JACOB B. 
Rating:
2.0

No one in office upon our arrival (during business hours); had to wait an hour for staff member to show up.

John M. 
No reviews have been submitted for this location.

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