Customer Reviews for Long Branch Saloon & Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Long Branch Saloon & Motel

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Gary O.
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With the exception of the daughter of the owner who was nice. That said it took way too long to get the truck, had to go two sizes up because they had no trucks, that was a waste. Returning was a nightmare by phone. Our contract wasn't found and they couldn't help after waiting 20 minutes to get help. Had to go in next business day. The lady there the most rudest ever. Shooing my husband out the door saying they aren't open, it was after 10am they were open. Not worth the hassle at all. Hope to never need them again. Wouldn't recommend.

John S.
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Customer did not leave a comment.

Michael R.
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Nothing, they were very accommodating and nice to deal with.

Juliet S.
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Customer did not leave a comment.

Duane F.
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Robert S.
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Gretchen H.
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Christopher M.
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Rudest people I have ever seen in MY LIFE !! Becky is a horrible mean person !! STAY AWAY FROM THIS PLACE... TRUST ME

Jesse D.
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Customer did not leave a comment.

Christopher N.
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The online check in wasn't working so I had to go to the office and I think I was upsold the insurance without my consent

Charles R.
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Customer did not leave a comment.

Mickael G.
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Every nice person running the operation.

John W.
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Customer did not leave a comment.

Eric M.
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nothing but great service

Laura B.
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Customer did not leave a comment.

Robert S.
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Better customer relations

Charles T.
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A little friendlier check-in agent.

Walter Rodney L.
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Great service

Jason C.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

Peter E.
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The staff was so helpful and very friendly.

Justin B.
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U-Haul location needs better NORMAL business hours. Staff needs some customer service training skills

Robert S.
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I've rented here three times and it's always an unpleasant experience due to the personality of the front desk woman who is nasty an dismissive

Jaime G.
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Make key drop box more noticeable

Jacob K.
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Customer did not leave a comment.

MISTY C.
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Customer did not leave a comment.

Caroline F.
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truck was not washed. Slightly better customer service - hearing 'now what's wrong' is not very customer oriented.

Anna S.
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Customer did not leave a comment.

Thomas U.
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The online pick up and drop off is a nightmare I will never use U-Haul again!

Mike C.
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Customer did not leave a comment.

JOHN B.
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Customer did not leave a comment.

Robertfranklin S.
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Completed drop-off electronically

Michael H.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

Robert C.
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Extend hours

Robert S.
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Customer did not leave a comment.

Gary R.
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I would recommend only because there are not many uhaul dealers in area Had to drive to Keyser WV for truck and then pick up auto carrier at Long branch saloon in Oakland MD 15 ft box truck interior was absolutely filthy dirty disgusting. windows were dirty inside and out, so many bugs on windshield had trouble seeing. I had to clean complete interior and all windows inside and out before I started trip to AL. windshield wipers need replaced just smeared windshield. I actually used Rainx on exterior windows because wiper blades are in such desperate need of replacement.

Mark M.
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Owner kept me up-to-date as we waited for the U-Haul site to recover from going down.

Gary Lynn C.
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Customer did not leave a comment.

Carl C.
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Customer did not leave a comment.

William R.
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Tow/Haul mode has a problem going down hill. Labels in cab did not fully explain the down shift at 60 mph. RPM went to 5000 and did not recover for several minutes. I wasted gas and the unit did not allow the driver to have control. If I got better instructions before operating this unit, I would have had a better experience. I drove 40 and 30 footers for Milne Truck Lines in college and had better control of the truck over 53 years ago. Penske rentals will be my next rental.

Kevin K.
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Easy pick up and return. Not a lot of guidance on hook up.

Timothy L.
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Effortless drop off, complete difference from pickup.

Fernando M.
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It was approx an hour from my house, when there's plenty of UHaul locations within 10 minutes to my house, this is ridiculous! What is the reason to schedule pick-up sites when you make me travel an hour to pick up. Start moving these trailers to requested pick-up locations!

Fernando M.
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The issue was not the pick up site, but the fact that I had to travel approx. an hour to get there when there's plenty of UHaul locations withing 10 minutes to my house!

Rockie S.
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Customer did not leave a comment.

Karen W.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

William B.
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Milage money rate seems high.

BRENT B.
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Customer did not leave a comment.

Joshua W.
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Truck was not ready for pickup, despite being reserved online the previous day. Uhaul refused to honor $50 guarantee.

Ben H.
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Customer did not leave a comment.

Randolph P.
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Customer did not leave a comment.

stephanie C.
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Bernard H.
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Josh W.
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Warren B.
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wonderful personality and very competent and expeditious in service

Tom S.
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Customer did not leave a comment.

Matthew N.
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When I did the on line order the order clearly stated return by Sunday 2/16 I returned sunday and the location was closed thats your problem not mine, then you charged me for three extra days, this is unacceptable and I am reporting you to the BBB and posting this trash on facebook, instagram and any other social media outlet I encounter.

Timothy B.
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Adjust front desk lady attitude, be more friendly to increase customer experience.

stuart G.
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Customer did not leave a comment.

Randal F.
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It had snowed the day before, it took me 40 to 45 minutes to get the truck out. Went back to the office and they gave me rock salt, didn't help. Next trip she gave me kitty litter and I was able to get the truck out. Windshield wiper blades needed to be replaced. At least 6 inch rubber was just hanging on the blades. Not safe when roads are melting from the snow. Truck should have been ready to go. All the time and gas I wasted getting the truck unstuck shouldn't have been on me

Donna M.
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Customer did not leave a comment.

Eric S.
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Very friendly service. Fast and great location.

C Randall L.
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Customer did not leave a comment.

Mickey C.
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I'm very Happy with the service I received. And will recommend Uhaul and the very professional and kind folks at the location I picked my Uhaul up.

William L.
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Customer did not leave a comment.

Joshua S.
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Customer did not leave a comment.

ED S.
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Customer did not leave a comment.

William B.
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Customer did not leave a comment.

Jan A.
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Customer did not leave a comment.

Kenol M.
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Very good

Mary T.
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Customer did not leave a comment.

Jim H.
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Can't think of anything.

Renee R.
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Customer did not leave a comment.

HOWARD I.
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Very helpful and friendly, dropped it off and was gone it 10 minutes.

Hugo T.
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Customer did not leave a comment.

benard H.
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Customer did not leave a comment.

William M.
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Very professional service by the manager at this location. Very conscientious and courteous. Have used this location serval times and have always had excellent service!

Amy C.
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Used this location as a drop off. They were annoyed to have drop offs taking up all their parking.

John W.
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This was a disaster. We had a small time frame to pick up furniture we bought so we scheduled our pick up at 9 am to be there by 10. The location was only 10 minutes away from this U haul dealer. What a mistake it was thinking the 24/7 online process would work! We got there at 9 and it wasn't until 9:45 that they finally finished the set up and unlocked the door remotely. We had to have the owners of the place stay over on a Sunday just so we could get there in time to pick up our furniture. Then, the key ring had a big sign that said "one way rental". Just like every other rental you are used to, we planned on dropping it off close to home (we were an hour away at this location). Turns out that you can't do that using the 24/7 online reservation. We will look for a different vendor next time!

Lisa M.
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Customer did not leave a comment.

James V.
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Customer did not leave a comment.

C Randall L.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Summer F.
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Customer did not leave a comment.

Lisa M.
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Customer did not leave a comment.

Michael P.
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Customer did not leave a comment.

Emerson S.
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Customer did not leave a comment.

joseph P.
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Customer did not leave a comment.

Klaus S.
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Customer did not leave a comment.

Gary P.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Jeffrey P.
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I dropped the Uhaul truck off after hours on a Sunday.

DON F.
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Mobile app needs to be easier to use, particularly downloading pic of odometer/gas

brian B.
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Easy experience, convenient for my move

Caroline F.
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Customer did not leave a comment.

Jonathan A.
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I was charged for a dolly and never received it. I let the company know and they did nothing to make the situation right. They chose not to.

Audrey M.
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The staff was very friendly, and went above and beyond to make sure I was able to get the equipment I needed for the items I needed to haul. They also helped me hitch it up, and checked to make sure everything was connected properly.

STEPHEN M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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